Sapience, need help "Helms Deep Lottery"

[Pelenthius]

Helm's Deep Premium Edition Lottery - FIREFOOT
A Lottery for all characters level 10 - 85. Win a copy of Helm's Deep Premium Edition! One winner per server will win a free Helm's Deep Premium Edition Pre-order code. The code will be sent via an in game email to the winning character.

Prizes
Silver
Winning CharactersEntry Date
Melthius, Lvl 76 Captain of Firefoot2013-09-25 21:12:28

So, I log on my character. Seen I had mail, the gold detached and the mail just automatically deleted.. I sent in an in game ticket an was given an automated response of how they couldn't help me. I called account support and was told to post here & create a support ticket. I have done both, hope to get some help.

Thanks!

[missiah]

did they ever figure out how to help you?? they should at least tell you in the mail that it will go away once you click detach money

[Pelenthius]

Nah, not yet. I called account support and was told to open a ticket to the community team. I know they stay busy, especially on the weekends; they should get this resolved by Monday, or so.

Go here http://support.turbine.com/ics/support/splash.asp and submit a ticket to the community team.

[missiah]

Thank you, i'll keep checking back to see if anything changes. I don't see why they take it upon themselves to delete OUR mail, it should be like any other mail sitting in your inbox, its not like it hurts them any

[Khafar]

I don't see why they take it upon themselves to delete OUR mail, it should be like any other mail sitting in your inbox, its not like it hurts them any

Actually, having tons of mail in the system slows it down... they reduced the length of time unopened mail would wait before being sent back because of that issue, way back in beta.

Anyway, this sounds like an "oops" they'll have to fix before they ever consider putting lottery codes into in-game e-mails again. It seems like a strange thing to do IMO... just send it to our account e-mail. I'm sure some account e-mails don't work any more, but so what? If people want to win such a lottery, they should have to provide an up-to-date e-mail.

Khafar

[WBS]

Ouch! Congratulations on winning the lottery, Pelenthius and Missiah. Sorry for the bad news about the code.

If I were in your place I would also PM Sapience directly for help.

Hopefully they keep a record of the codes and can send you it.

Good luck on getting this sorted.

Oh, and thanks for the warning in case I ever get as lucky.

[Pelenthius]

Coming up on (5) days now, still no response. Looking for some type of an update. I have called, text, tweeted, emailed; any help here?

[Sapience]

If you were one of the three people who submitted a ticket, I sent out those codes today. You should be getting an email.

[Pelenthius]

If you were one of the three people who submitted a ticket, I sent out those codes today. You should be getting an email.

Yes sir, was one of them. Sorry to bother you on Twitter as well, I will wait on the mail/email; thanks for all the help, Rick!

[WBS]

Yes sir, was one of them. Sorry to bother you on Twitter as well, I will wait on the mail/email; thanks for all the help, Rick!

That's Mr. Heaton to you!

Seriously though, glad you got it sorted, enjoy your expansion code and congratulations once again!