Chinese players are being abandoned by SSG and DayBreak

[Jack315069968]

Chinese players are being abandoned by SSG and DayBreak,If the account ip is from China,then we can't buy new expansion,No the PayPal button and cant use the visa?only wait,wait,wait can buy with LP

[aussieontheroad]

Chinese players are being abandoned by SSG and DayBreak,If the account ip is from China,then we can't buy new expansion,No the PayPal button and cant use the visa?only wait,wait,wait can buy with LP

It's not just China. If you check the forum, you'll see multiple posts from people all around the world - including Australia, Ukraine, Georgia, and more - who are currently unable to purchase the expansion. It's certainly not China specific.

[Thurinuor]

It's not just China. If you check the forum, you'll see multiple posts from people all around the world - including Australia, Ukraine, Georgia, and more - who are currently unable to purchase the expansion. It's certainly not China specific.

They are working on it. It would be stupid because people want to spend money.

[aussieontheroad]

They are working on it. It would be stupid because people want to spend money.

It would be nice if they'd at least acknowledge that it's an issue. Three days just twiddling my thumbs waiting for some kind of timeline.

[Elmagor]

They are working on it. It would be stupid because people want to spend money.

Nope. According to GM answer to one of players from Ukraine, they can't tell why they can't make purchase and don't know any way how make purchase if they from that region, and don't know when it can be resolved. In the past, people from Ukraine can't buy VIP or LP, now they can't buy expansion sets too because they don't have key codes.

[aussieontheroad]

Nope. According to GM answer to one of players from Ukraine, they can't tell why they can't make purchase and don't know any way how make purchase if they from that region, and don't know when it can be resolved. In the past, people from Ukraine can't buy VIP or LP, now they can't buy expansion sets too because they don't have key codes.

It doesn't seem to matter what region I'm in, as I've used multiple VPN settings (including the US and UK) and it still fails.

[Elmagor]

It doesn't seem to matter what region I'm in, as I've used multiple VPN settings (including the US and UK) and it still fails.

VPN don't helps, because it looks like they don't care about your IP right now, they just checking where your account was created. My friend have account created in Ukriane, shifts to Russia in 2014, and SSG just don't allow her make any purchases with any methods.

[K1llyah]

VPN don't helps, because it looks like they don't care about your IP right now, they just checking where your account was created. My friend have account created in Ukriane, shifts to Russia in 2014, and SSG just don't allow her make any purchases with any methods.

As somebody playing from China, and who has purchased the expansion with help of VPN and who was unable to purchase it without, I call bull####. Also, interestingly, filling in a bogus ZIP code from USA works during the purchase.

I regularly play the game through different connections (based in mainland, VPN to HK / Singapore / Japan / U.S.), using landline or WiFi hotspot (2 different service providers), and see extreme differences in connectivity to LOTRO. This is in stark contrast with findings from running tracert to other US based gaming services. To play LOTRO, on every login it is a juggle between IP configurations to find the sweet spot where packet loss <10% and latency ~300ms, an absolute bummer when you want to run group instances. . Adding a double VPN connection (Phone VPN + hotspot -> PC + VPN), despite the much longer route packets have to travel, often results in lower packet loss and latency. Going to different areas in the game even makes a differences. Example, going to Ettenmoors more often than not results in a packet loss increase by 8-10% to around 20% right after porting in, and reducing again after porting out

As I'm not even remotely an IT expert, I've filed a ticket to find out how to improve connectivity. SSG staff response ultimately (much back n forth with copy/pasted generic FAQ) was "ask your service provider", further evidencing that IP does matter (?).

[Cordovan]

We have seen a few changes in geographic payment issues with the launch of the new LOTRO Market, and it does indeed seem like some of it is related to requirements being placed upon U.S.-based payment processors by the current U.S. Department of Commerce. In that, we have little control over. However, in case this is related to a technical issue instead, please do get in touch with Account Support here: https://help.standingstonegames.com/...s/requests/new

[Moondog548]

We have seen a few changes in geographic payment issues with the launch of the new LOTRO Market, and it does indeed seem like some of it is related to requirements being placed upon U.S.-based payment processors by the current U.S. Department of Commerce. In that, we have little control over. However, in case this is related to a technical issue instead, please do get in touch with Account Support here: https://help.standingstonegames.com/...s/requests/new

This issue doesn't affect me personally, but I gotta thank you for a quick and clear response to the issue.

[aussieontheroad]

We have seen a few changes in geographic payment issues with the launch of the new LOTRO Market, and it does indeed seem like some of it is related to requirements being placed upon U.S.-based payment processors by the current U.S. Department of Commerce. In that, we have little control over. However, in case this is related to a technical issue instead, please do get in touch with Account Support here: https://help.standingstonegames.com/...s/requests/new

I'm not sure how this would affect me, an Australian living in Tbilisi, Georgia. I've submitted a ticket, so hopefully they can get to the bottom of it. I've never had trouble purchasing expansions for LOTRO or DDO in the past.

[Elmagor]

I'm not sure how this would affect me, an Australian living in Tbilisi, Georgia. I've submitted a ticket, so hopefully they can get to the bottom of it. I've never had trouble purchasing expansions for LOTRO or DDO in the past.

Maybe current U.S. Department of Commerce have something where your bank or purchase method don't approved anymore.

[aussieontheroad]

Maybe current U.S. Department of Commerce have something where your bank or purchase method don't approved anymore.

I can't even get to the point where I'd be entering payment information. It errors out as soon as I click purchase, so haven't yet had a chance to input CC details or PayPal.

Weirdly, my subscription - which would be on the same card - goes through without a hitch.

[Braer]

Nothing to do with WH current perception of friends and enemies around the world is it and a political appointee at the Department of Commerce?

[Jack315069968]

We have seen a few changes in geographic payment issues with the launch of the new LOTRO Market, and it does indeed seem like some of it is related to requirements being placed upon U.S.-based payment processors by the current U.S. Department of Commerce. In that, we have little control over. However, in case this is related to a technical issue instead, please do get in touch with Account Support here: https://help.standingstonegames.com/...s/requests/new

yes, i known ,can you tell me how to change the account ip in your database, then u can do nothing and earn money after we change our account ip and buy the new Expansion

[shontaunta]

We have seen a few changes in geographic payment issues with the launch of the new LOTRO Market, and it does indeed seem like some of it is related to requirements being placed upon U.S.-based payment processors by the current U.S. Department of Commerce. In that, we have little control over. However, in case this is related to a technical issue instead, please do get in touch with Account Support here: https://help.standingstonegames.com/...s/requests/new

Old Lotro-market- working. Move new expansion "War of three peaks" to the selling of the the old Lotro-market

[Braer]

Old Lotro-market- working. Move new expansion "War of three peaks" to the selling of the the old Lotro-market

That sounds sensible.

To those that have managed to purchase where is the confirmation email coming from?

Digital River are global so will likely have the means to process payments globally. Maybe we aren't the only ones to feel the Daybreak squeeze? A couple of percent on $20m. I'd take it.

But 2% on $12m is still loosing $8m if not resolved. - Figures just guesswork.

[Elmagor]

That sounds sensible.

To those that have managed to purchase where is the confirmation email coming from?

Digital River are global so will likely have the means to process payments globally. Maybe we aren't the only ones to feel the Daybreak squeeze? A couple of percent on $20m. I'd take it.

But 2% on $12m is still loosing $8m if not resolved. - Figures just guesswork.

Digital River not working with SSG since recent month and Daybreak fill their place.

[Braer]

Digital River not working with SSG since recent month and Daybreak fill their place.

Are you saying that purchase confirmation emails are coming from Daybreak, and have been for more than a month?

I'm left wondering for the prime mover in the breakdown of this relationship. Just another thing that's beyond SSG's control? Reminds me of the driver, proud of his clean license, talking of the many accidents he sees in his rear-view mirror.

SSG: Move along please, nothing to see here. When patently it's "everything" to see here.

[Altair6]

Are you saying that purchase confirmation emails are coming from Daybreak, and have been for more than a month?

Think they mean since this month. The confirmation email I received for WOTTP was, indeed, from Daybreak. Previously, for other expansions I have bought, they were from Digital River. Who I believe are based in Ireland and presumably not subject to weird US regulations about payments. (Tho' they may be subject to weird EU regulations about payments.)

As far as I can see, old expansions, etc., are still purchased through Digital River on the Market.