Account banned

My girlfriend tried to connect today and get a popup saying that she's banned. I just checked on our account and it state that she's ban until 2039. What strange is that she played sunday with no problem and then suddenly banned for no reason. Is there a way to know why she was ban or contact someone to know more about it?


Thanks for your help

Tried filing a ticket?

Chances are her account was hacked. Contact customer support.

Other than filing a help ticket I'm not really sure, but I would guess that it has to be a mistake of some sort because 2039 is a really, REALLY long time from now.

Check your PMs.

Otherwise, thread closed, as we cannot discuss moderation/disciplinary action on the boards.