After logging into my account page, hitting upgrade, there is nothing. It says click the option below, problem is there is nothing below to click.
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After logging into my account page, hitting upgrade, there is nothing. It says click the option below, problem is there is nothing below to click.
Have you tried a different browser?Quote:
Originally Posted by Hulkadan
Yep, IE and Firefox
It should direct you to https://myaccount.turbine.com/index.php where you login with your credentials (same as the game) and do the upgrade from there?
No enrollment plans found for this subscription.
That is what it tells me after I hit upgrade
Make a Ticket via support.turbine.com, if in the US, call them.
That is the best, and perhaps the only, way to get them to handle it properly.
My daughter is having the same issue. Has it been resolved yet for anyone else?
i had no problems paying(i used FF) i just needed to update my CC details
My personal experience is that Turbines wouldnt process money trades during the weekend because there is nobody at the office but those assign to emergency calls. I suggest you trying to email or call them monday after 9 AM that is when they open for bussiness. Further instructions are here: https://www.lotro.com/forums/showthr...ccount-READ-ME! .
Do you have a script blocker active, such as No Script or Norton set to high security, or web safe, or a similar program... These types of plugins/programs can and do stop Java Script from running.Quote:
Originally Posted by Hulkadan
Also, have you enabled popup windows for selected sites such as Turbine and so forth?
I made sure my blockers were off, tried a browser that doesn't have any, & I still can't get it through (though that did fix the issue of menus)
Are you using the same turbine account with a D&DO subscription? I remember reading in the forum some problems if you have a D&DO account and want a LOTRO subscription in the same account.Quote:
Originally Posted by Ellyllon
Sergio :-)
Quote:
Originally Posted by Olgomil
Nope, I don't have a DDO subscription. We have 3 lifetimes, & 1 formerly VIP that had lapsed. It was that one I tried to upgrade, & couldn't.
I wanted to pay another month of VIP today cause it runs out tommorow but I can't get past. When I login it shows the Active Product Key page and nothing else. Never seen anything like that before.
Yeah, same for me, i think myaccount page is bugged.Quote:
Originally Posted by RicoFTW
Sergio :-)
So is anyone contacting Turbine about it because you can sit here and type for days and weeks and unless
Turbine discovers it by themselves they will never know that some of you have issues with this....
sigh...
I know someone with this issue too.
they paid a months sub, the next months sub was taken out automatically, then the month after it wasn't, then this week they went to pay for a month and couldn't.
Im still getting this bad page. ANy fixes out there?
I submitted the ticket(now waiting the 3 days for response)
This is what it looks like logged in, not the standard subscription screen with your game and account info.
http://i214.photobucket.com/albums/c...e_no_sub_1.png
In Chrome it says "Could not open socket"
I just checked it out in Opera and am receiving the same problem. However, I shan't be submitting a ticket because I'm not trying to upgrade my account at this time. Just adding a "Me, too" to the thread. If the problem still exists next week without an explanation then I'll submit a ticket and/or call.
Thank you for taking time to show me that i am not going insane. Im going to call here when they open, for the 4 hours they are available.
We are also investigating this issue. Thanks for the reports.
This should be resolved. Please let us know if there are any further issues.
Have you clicked on the payment option. Before you can upgrade to VIP sub you need give a credit card or some other form of payment. Turbine is not going to give you VIP without the money upfront. You pay for a month in advance.Quote:
Originally Posted by Hulkadan
I opened a ticket but no response yet . I have not been able to renew my subscription since may
Frelorn - i've tried to update my payment info today and it won't let me. I cannot add a new card, or switch to PayPal.
I have always been VIP, so there are a lot of regions I have never bought with TP, I also like to PvP. I have raised a ticket, really hoping it gets sorted before the weekend otherwise my options are very limited.