server: Arkenstone
Time: 12:37 p.m.
Date: 2/20/2016
getting a server full error whenever i try to login to arkenstone right now on saturday afternoon eastern time
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server: Arkenstone
Time: 12:37 p.m.
Date: 2/20/2016
getting a server full error whenever i try to login to arkenstone right now on saturday afternoon eastern time
But but... they could fit all then players onto 1 server.........Quote:
Originally Posted by Stephen1981
Irs sad to see something go downhull as fast as this has
Want to fix your #### now?
8:43 EST, "Server full" error trying to log in to Landroval.
Nice solid connection with 55+/-3ms latency and an absolute 0% packet loss the past 2 evenings. Yet the game was unplayable with endless lagging, sliding (war-steed), waiting up to a minute or more to enter buildings (even in an empty neighborhood!), and more. It's just not worth staying in game unless all I want to do is stand in one place and craft.Quote:
Originally Posted by Vyvyanne
The problem is not the routing to your datacenter. The problem is your datacenter.
I just did a bug report through forums. It took about 5 minutes. How am I supposed to do this mid raid or when surrounded by mobs in Minas Tirith South Gate? If the form autocompleted or I could simply resubmit with a new time I would do it more often. But as so many have said it is a piece of cake to check and reproduce. Just play the game!Quote:
Originally Posted by Frelorn
Data from today, yesterday and the day before.
In ettenmoors go within 50 metres of 3-5 players an the reduced awareness symbol appears. Join a fraid and watch the game slideshow. In fellow chat or team speak, players from all over the world suffer this at the same time. And it happens solo or in a group. So it isn't the laggy player slowing the other players client down. And it isn't the player's PC because people with water-cooled high end PCs, cable connected, living near New jersey who work in tech get it too. And they can't fix it.
Kin did fornost this afternoon, (sat night EST) This is usually one of the few relatively lg free areas cause it's old and isn't designed by devs who want to add every texture and material effect available, to show off on their resume. 4 of the kin have high end computers -2 have just rebuilt theirs, at least 2 with NVIDIA 970 cards, 5 located located in 3 time zones in the US, me on gaming lappy in Australia. We all had the same lag spike...we all couldn't fire a skill or move, at the same time. In vent all 6 said 'lag' simultaneously.
My ping is steady at 260-300, my resource monitor shows steady (except for minas tirith where i still get much more memory use but it within the PC's range. Given up on this ever being fixed) I shut awesomium which helps a bit, I have low graphics, no cloaks on and yet mysteriously thorog is a slideshow one day and just a bit laggy the next. My skills fire ok one minute and then the whole bar locks up the next, I can keep my target one minute and lose it...and get 'you must have a valid target' the next minute....on the same mob!
Now I'd be happy to bug this every time if I could just submit account name, time and say "same as before". But bugging in the middle of raid healing means everyone dies, I get called a fail healer...or even more of a fail healer than my skills working 50% of the time makes me look.
So please, if you want us to continue QA test on live for you for free, make it easy:
- fix the bug reporting system so it usable while playing
- or accept forum reports in these threads as bug reports. If half the people in the thread say it started again on X date and is happening 'all the time' chances are they are right.
Or you could just
- lplay yourselves from a home PC belonging to an average person using a downloaded copy of the game available from your website (This is in case it is broken code in the patch, which copies loaded direct from turbine do not suffer from)
- or watch the you-tube vids posted throughout the forums
TL : DR
Reproducing the exact same conditions ie same players, PCs, classes, bufffs, debuffs IP routing conditions and weather, time and date is impossible for you guys. By the time I complete the bug report in game the problem will have stopped for a few minutes then it will randomly start again. (Except perhaps for the continuous reduced awareness in the moors). So the idea that reporting thru the bug system somehow increases your chances at reproducing this particular problem is plain nonsense. It would be far less of a waste of everyone's time to just log on and do a thorog run, or a roving threat raid, or just ride in the moors when there is a small group nearby. That will give the QA people better data than any bug report will.
.
The game has become nearly unplayed for me due to lag arising from the problems others in this thread have talked about, to the point I can only sometimes switch characters before the game disconnects me.
Unlike other players, my home connection is used for both personal use and work use over a VPN and I have tested the game using both connections below. These tests were done within minutes of each other.
Trace to www.lotro.com
Test 1 Normal internet: 250ms ping 5% - 10% packet loss
12 214 ms 213 ms 213 ms los-brdr-01.inet.qwest.net [63.235.40.45]
13 * * * Request timed out.
14 249 ms 247 ms 248 ms 65.120.117.250
15 * 332 ms 248 ms border1.te7-1-bbnet1.bsn003.pnap.net [63.251.128.43]
16 * 248 ms 248 ms turbine-7.border1.bsn003.pnap.net [64.95.76.202]
17 * * 248 ms 74.201.102.154
18 248 ms 248 ms * 74.201.103.118
19 249 ms * 248 ms 74.201.103.118
Test 2 Work VPN: 400 - 1000ms ping 0% packet loss
09 194 ms 441 ms 237 ms 0.ae12.BR3.SJC7.ALTER.NET [204.255.168.25]
10 * * * Request timed out.
11 265 ms 265 ms 266 ms internap-gw.customer.alter.net [152.179.134.214]
12 304 ms 312 ms 299 ms border1.te8-1-bbnet2.bsn003.pnap.net [63.251.128.107]
13 265 ms 265 ms 267 ms turbine-7.border1.bsn003.pnap.net [64.95.76.202]
14 266 ms 266 ms 265 ms 74.201.102.154
15 405 ms 318 ms 410 ms 74.201.103.118
Tracert to 198.252.160.94 (IP address the Lotro client connects to)
Test 1 Normal internet: 250ms ping 5% - 10% packet loss
12 * 212 ms 213 ms 63-235-40-45.dia.static.qwest.net [63.235.40.45]
13 271 ms 271 ms 272 ms ewr-cntr-11.inet.qwest.net [205.171.17.2]
14 * 240 ms 239 ms 206.103.215.50
15 * 238 ms * 63.236.3.130
16 * * * Request timed out.
(trace blocked)
Test 2 Work VPN: 400 - 1000ms ping 0% packet loss
10 194 ms 222 ms 194 ms as209.ip4.gtt.net [173.241.130.242]
11 345 ms 280 ms 265 ms ewr-cntr-11.inet.qwest.net [205.171.17.2]
12 268 ms 303 ms 268 ms 206.103.215.50
13 266 ms 266 ms 266 ms 63.236.3.130
14 * * * Request timed out.
(trace blocked)
Try gls.lotro.com as your tracert target to get the new datacentre or gls.ddo.com to show the old datacentre where DDO resides
Thanks for that, I keep forgetting that address. I have updated the post with the address the Lotro client connects to (before I saw your post) and then did a trace to address you listed and they both get similar results.Quote:
Originally Posted by Macdui
The good news:-
Asheron's Call apparently got a fix done 3 weeks ago and players seem happier now.
What did they do? Was it the increased hardware? Open the cupboard and ask them please!
trace to gls.AC1.turbine.com shows same results as we get with gls.lotro.com
So unlikely our routing and rigs have any influence on decline in performance and disconnects, the same problems AC has been suffering since their move last year.
/tag Vyvyanne Frelorn Denial Resume WB BS
Mac
... So you're telling us that AC1 has been experiencing the same type of server issues that we've had since the move, since last year?!Quote:
Originally Posted by Macdui
If true, these people are not merely incompetent, they're insane.
Quote:
Originally Posted by Albert Einstein
I have to say that I am on Arkenstone since 7 years and yes, since the server move, things have been hectic. My normal ping is 30ms, but at times I spike at 250/300 for no reasons. Besides, all skills seem laggy, it seems there is 1 full second discrepancy between the time I hit the skill button and the skill taking effect. It is not always the case, but I'd say one skill out of three randomly. More rarely, there are times where the game freeze (me and mobs alike) and everything comes to a sudden halt or slowmo a la Matrix. Very disturbing and not at all ideal when doing instances.
So I'd say the server still needs some major improvement.
It appears over the last few days Ettens lag has decreased significantly on Laurelin. This could be due to local internet conditions but several people in raids have commented on this.
I can tell you tat the rubberbanding and stuttering on the landscape on arkenstone has gotten worse over the past few play sessions
Decided to log in yesterday for a bit and finally got a toon to rohan for their warsteed and it was so horrible I decided to log and play something else
Glad I did not reup my sub
Oh and I filed bug reports and left feedback in both official threads (which again are a joke if you wanted bug reports)
Sad to see a great game fall apart like this
Quote:
Originally Posted by Vyvyanne
same old routine, aren´t you getting tired of it yet? we definitely are.
Turbine has mastered the art of sitting storms out and hoping players forget (or in most cases here: leave the game and stop asking serious questions).
PS.: You are still not able to say something about the Eu datacenter? You still involved in the non-existent problems which you aren´t fixing yourself (nor your team) that you are not able to make a statement? :rolleyes:
All the launcher would do, is probably relay you to this website:Quote:
Originally Posted by Macdui
http://lotrobugs.turbine.com/ics/sup...?style=classic
The only real reason to add the bug report to the launcher is so that a user doesn't have to enter "lotro bug report" into google, and click on a link in the browser. I can imagine that there ARE players out there who are not very proficient with the use of an internet search engine, and there MAY be players who just stare at the client being enraged that they can't log on, incapable of doing some logic reasoning to what the next step would be, and a link INSIDE the client might be handy for them. Everyone else however, I would imagine they are smart enough to find VERY quickly where to file a Lotro bug report, if they are interested in doing so. There isn't much the client can sens anyways...... the only way I can see is that they implement some more descriptive error codes as a reason as to why a user cannot log on.
You might was well bookmark that site, and go to it when you can't log in at all. If you can log on to a character, the /bug reports inside the game are much more useful as it sends a lot of information to the team in the background. It also doesn't rely on both the USER and the TURBINE employee having to find out the right time zone and correct exact time for when the bug occurred, as server time is automatically transmitted, along with exact location information (coordinates), and perhaps all manner of back-end data the user can't even see.
The lag has now reached such proportions in the Ettenmoors that it's virtually unplayable. The problems still drag on, and bug reports don't seem to be doing any good. Instead of describing what these issues were, I thought a vid would better suffice. Turbine wants to know the problems we are experiencing? Then pictures in this instance are better than words.
https://www.youtube.com/watch?v=l858bH8TCbs
Now reached such proportions? This has been going on since 2012.Quote:
Originally Posted by Gwyndor
It has gotten worse, I agree. I submitted a few /bug reports while going through level 55-60 in Moria over the past week or so....Quote:
Originally Posted by kickman77
Another place I found horrendous lag: The Halls of Lights in Mirkwood. When doing the latest Bingo Boffin in Mirkwood, I noticed that I never did the Vol 2. Book 9. Epilogues.... so I picked up a few epilogue quests and did them just for the completion part of it, and it took me to an instance that probably NO ONE ever goes in to anymore: Hall of Lights in Mirkwood. It's a cave entrance somewhere in Mirkwood, and I was alone in the cave. As soon as I entered it lag ensued, and I was jumping all over the place, delayed skill inductions, etc..... and I was alone in the cave, the graphics aren't that exciting, and my guess is that this instance is placed on a server that is taking on a lot of other load.
What I am also wondering: Did they get a lot of extra hardware really quick in New Jersey to house 10 servers instead of the planned 5, or are they currently housing 10 servers on a environment that was initially designed for 5?
The design called for 5 servers in New Jersey and 5 servers in Amsterdam. As someone who designs data centers for a living, you don't just "double" the amount of servers in one location - not even temporarily - unless you are sure you have the capacity to do so. Having the capacity for 10 servers, but only ever planning to run 5 is also a waste of budget, so they would have planned their server infrastructure in New Jersey to have capacity for the 5 servers + 20% or so - taking into account of course that "5 servers" is in reality several dozen, if not over a hundred pieces of hardware. You don't overspec on capacity you never use, so 20% is a good number to start. If you start filling up that 20% because the game grows or capacity is required, you add another 20%.
But.... you don't overspec 100%. And right now they are running 10 servers on infrastructure that they - until early January - had planned for 5 servers. What happened to the servers in Amsterdam? Are they just sitting idle? Have those plans been cancelled? Has a lot more capacity been bought in New Jersey?
I have a real feeling that something isn't being told to us. Maybe WB put the kabash on Amsterdam because of costs. I would not be surprised that we will see more layoffs as Turbine seems to be transitioning to a mobile platform developer. Communication is very meager at the moment, and I really do have a feeling something is happening internally within Turbine that they aren't letting us in on.... yet.
Actually what you're experiencing is Turbine's attempt at turning LOTRO PVMP into a turn-based RPG style game similar to Baldurs Gate. Apparently they tried to copy Eve's time dilation but failed abysmally so this is their 2nd attempt....Quote:
Originally Posted by Gwyndor
I have played in the Ettenmoors on and off since level 85 was the maximum.... and my experience was that there has always been lag when there is more than 12v12 or so.... (including those who may be in the vicinity but not actively fighting). The only reason it actually got better when 95 was the maximum level..... was because there were so much fewer people on servers. :DQuote:
Originally Posted by Gwyndor
But there has always been some form of lag in Ettenmoors. Certainly since 2013 or so.....
That doesn't mean it doesn't need to be fixed.... but you also have to realize PVP in this game was an afterthought, and generally at the bottom of priorities when it comes to fixing stuff. Which is why you will see nice new collections screens for emotes, before you will see PVP fixes. ;)
Quote:
Originally Posted by maartena
I have been asking that quiestion since the move. They said at one point the entire game populaton could fit nto 1 or 2 servers... but, I think they purchased 5 and than threw 10 onto them... and now they refuse to comment on the EU server move which makes me think this is going to become the nrom and as the dissenter leave and people get used to it... it will be (much like other Turbine debacles) be swept under the rug and anyone who complains about it will be an anti turbine
Why common sense can not tell people if they roll a new toon at 3am they SHOULD NOT BE getting lag, fps loss, packet loss and reduced awareness in the starter zone. But alas my friends, ythat is the new Lotro... LAG of the Rings Online
Quote:
Originally Posted by maartena
Yay another excuse...
PVP even if an afterthought should be a majpr priority because its something YOU HAVE TO PAY FOR TO USE
But ignoring it is the norm... Sad.. because there is potential and profit to be made... but you can fix poor business choices.
Thanks for the laugh with the excuse though
This is a very lame excuse and it makes you look lame(r) along with it. Turbine cared enough about PVP to spend money on a new map albeit it a bad one. It's a feature they continually advertise. It needs to be fixed. And it's not just Ettenmoors, it's everywhere in game. This isn't just a PVP problem it's an everywhere problem.Quote:
Originally Posted by maartena
Stop making excuses for Turbine.
I don't see lag. It must be your computer. :oQuote:
Originally Posted by Gwyndor
Edit. Now that I look closer clearly edited video to make Turbine look bad!
.... :o
Nuh uhhh its not everyones problem.. it only affects a small subset of players </end sarcasm>Quote:
Originally Posted by Beaniemooch
I wonder what a large subset of players would look like because I have not spoken to 1 person in game or on the forums (except for the couple excuse makers) that are not experiencing this issue