Data Center Update

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Originally Posted by Dirlettia

If All the servers are permanently staying in New Jersey now, is there any chance of amalgamating the servers so us non-US players have a wider choice of EN servers available to transfer to?

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This.

It would be a reasonable bonus to help mitigate the disappointment from the EU, NZ and AU players.

Edit: And transfers across the original two hemispheres should be opened up both directions between all 10 servers!

April fools day here already? If anything, things are going get worse. I speak from experience

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Originally Posted by Vyvyanne

Based on this early information we believe that players will be best served by us focusing on improvements to the new datacenter, rather than moving the EU servers to Amsterdam.

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So you outright lied to us in the last few months. Rest assured, this won't be forgotten!

When I see how they did switch from Boston to New Jersey I don't want to think what would be like when they try to move to Amsterdam. We can only hope they will make significant improvements with this NJ datacentar. Sadly, with Turbine history - I can't see that happening.
There were some info before that datacentar in Amsterdam is just like datacentar in NJ - they are property of WB. Maybe it is not cost effective or they just don't have manpower and knowledge to make that move.
With information that Turbine is going to make Game of Thrones Mobile game and pleanty of other mobile games I think that LOTRO and other "old" stuff Turbine made is just going to linger around as long as there is some profit for WB...

Good thing Black Desert is out next week, goodbye Turbine, disappointed, but not unexpected.

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Originally Posted by Vyvyanne

Dear Players,
Now that we have been in the new datacenter in New Jersey on the new hardware for several weeks now, we have learned a lot about how our service works with domestic and international ISPs. Early efforts at tuning have been showing progress, leading to measurable improvement in latency for both US and EU players. Based on this early information we believe that players will be best served by us focusing on improvements to the new datacenter, rather than moving the EU servers to Amsterdam.

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Inferring you didn't know how your service worked! I'm not sure how you can take credit for cutting San Jose out of my route from the UK but this early improvement has done nothing to address game lag. Unless you are announcing a dedicated pipe that you've been laying across the Atlantic this last year there is no possible way that European Players are best served by a NJ datacentre rather than an Amsterdam one other than your inability to run one let alone two or you didn't want a comparison of two sites that might run differently.

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Originally Posted by Vyvyanne

Going forward we’ll continue to work on with the technology team at our datacenter as well as key regional ISPs to improve the performance of LOTRO for all players worldwide. The next step of this process will have us on a new routing system in the next few weeks. This is expected to improve performance for players in much of the EU, and certain parts of North America as well.

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The move was expected to improve performance. It didn't. The game does not report undue packet loss when the game lags, only when we log into game, are you saying it's been changed to misreport? Is the Latency reporting off too? Is the problem the routers/servers that are unresponsive to pings/tracerts?

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Originally Posted by Vyvyanne

For those players experiencing issues in PvMP we are adding in client side optimizations with Update 18 that we hope will lessen the strain on client and server alike when in battles with large groups. We are also looking into the cause of client crashes when traveling and changing instances. We will continue to optimize the configurations of our servers to improve service stability. These efforts will not be over night, but should improve the situation over time so that your play experience will be even better than it was prior to the move.

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I welcome some optimisation. Will it be applied to the PvE game also or does it involve just a degrade of PvMP map areas? I would hope it addresses the increases to the load on client and server introduced since Rohan release and piled on ever since. How is the game so flaky that it takes so much time to configure?

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Originally Posted by Vyvyanne

Once again we thank you for your patience and understanding while we work through this construction.
Thank you,
Athena “Vyvyanne” Peters”

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A middle finger would have sufficed. Demolition?

"This is expected to improve", "also looking into", "we hope will lessen the strain", "should improve", "work... to improve" so this has been with the lawyers for the last month, that explains the delay!

Mac

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Originally Posted by friendsofthetooks

I agree whats done is done and should fix the Issues that are going on, moving EU servers to Amsterdam still would not fix this. I do understand reason to complain, but what i want to know is why you said it was set up an ready to go? wish you hadn't said that cause seems it never was...

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I didn't say it was set and ready to go. Turbine said at some point that we would have two server clusters, one in NJ and the other in Amsterdam. But that was months before the actual move to NJ, so in that time gap Turbine realised it was not a good investment and/or whatever caused them to not go through that route.
I think it's possible that Turbine was thinking in moving to Amsterdam until the new servers in NJ caused the problems we know. When that happened I think it was the breaking point at which Turbine determined the move wouldn't be worth the benefits.

Note that these are purely my opinions, I have no real clue on what Turbine thought and think about this "move to Amsterdam" situation.

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Originally Posted by Dmira

No, not corrupt. I worked for a brokerage house for almost three years. They were corrupt. Turbine is just incompetent liars.

And yet we keep coming back. We rant, rave, and swear we're going to stop supporting them, but here we are, playing their game (in more ways than one).

I, for one, will be very happy when this game goes into maintenance mode, assuming WB decides to fund it. Then the lies can stop and we will know exactly what we're getting. As sad as that may be.

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Nope, Turbine are corrupt, just not as corrupt as your brokerage house, they are also incompetent liars.

Sadly, like a fool, I fell for the EU datacenter lie and purchased TP in the pre-xmas sale (as a lifetimer I didn't need to spend anything). Well this decision and the appalling way it has been handled has ensured that it was the last money Turbine ever get from me.

I am sure that Turbine from beginning never planned to move servers to Amsterdam. That's really bad.

I am not a raider and I am also not an Etten guy. But even the normal login takes for me much much longer. The black window at the begin of a login takes now minutes rather a few seconds before the server move. I have no idea, why, but I observe this since the server move consistently for all three VIP accounts. Even moving items from inventory to the bank became very time consuming. Lags in West Rohan and Gondor became much more noticeable compared to the time before the move to New Jersey.

I'm so glad that I abandoned the US servers I was playing on and started fresh on EU servers last year. Equally glad I bought a 2 month GTC 2 weeks ago. Bah.

I've yet to see any evidence that anyone from Turbine "lied" or was "corrupt" or intended to give players the middle finger. Frustration is causing a lot of hyperbole in this thread.

This is just another example of Turbine not being able to deliver on its promises, despite the best of intentions.

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Originally Posted by Vyvyanne

Bla bla bla

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This lie is just revolting.

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Originally Posted by Thurallor

I've yet to see any evidence that anyone from Turbine "lied" or was "corrupt" or intended to give players the middle finger. Frustration is causing a lot of hyperbole in this thread.

This is just another example of Turbine not being able to live up to its promises, despite the best of intentions.

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If you cant stick to your word, dont promise from the start.

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Originally Posted by JFDCamara

I didn't say it was set and ready to go. Turbine said at some point that we would have two server clusters, one in NJ and the other in Amsterdam. But that was months before the actual move to NJ, so in that time gap Turbine realised it was not a good investment and/or whatever caused them to not go through that route.
I think it's possible that Turbine was thinking in moving to Amsterdam until the new servers in NJ caused the problems we know. When that happened I think it was the breaking point at which Turbine determined the move wouldn't be worth the benefits.

Note that these are purely my opinions, I have no real clue on what Turbine thought and think about this "move to Amsterdam" situation.

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sorry i didn't post that more clear half of that was to you rest was to turbine they said there was servers ready to go in the EU if i remember...not you sorry

Called it. 100 percent.

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Originally Posted by Padhril

I admire your optimism. My interpretation is "We're not going to do it, but we won't tell you as long as the performance of the new datacenter is this horrible, so at least the Europeans are pacified with hope for improvement. Once we've (somewhat) fixed the New Jersey problems, there will be no reason to move to Europe, will there? And if the game is still running badly, we will tell you it's something on your end."

Yes, I'm a cynic, but the old-style, non-information politics we've seen up to this date, such as the way it was almost sneaked in rather than announced visibly that the servers would all go to New Jersey for now, seems familiar.

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And people thought all of us who said this were pessimists.

Turbine, do you honestly expect us to believe any promises or announcement, considering your track record?

Nicht über Nacht greifen?!!!
ich flieg seit dem letzten update im 15 minuten takt,...der support is ned hilfreich weil unfähig,...von mir aus könnts in eurem beschissenen Kaff bleiben am besten mit nen Zaun herum....
6 Jahre zahlender Kunde,und man wird trotzdem verarscht ...mich könnts aber so was von am A....küssen ijr pfeifen (wobei ich annehme das ggogle translation euch was anderes sagen wird ^^)

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Originally Posted by Padhril

Turbine, do you honestly expect us to believe any promises or announcement, considering your track record?

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As I've said before, the proper way to read any statement about the future from Turbine is as an indication of their intentions at that time. It's not a promise, and it's not set in stone. If circumstances change, their plans can change. Their only culpability is in not making it clear that it's not a promise, and in waiting too long to advise players of their change of plan. I have no reason to believe that Turbine has ever been dishonest about their intentions at any given time. (Although not telling players about a change of plan is on the border of dishonesty. I would prefer for Vyvyanne to explicitly state that the current plan is to never move any servers to Amsterdam, rather than leaving open the tantalizing possibility that it might happen in the future. Surely such an admission at this point wouldn't piss off players any more than the above announcement already has.)

I hate it when people lie and dont do as told we would have servers in amsterdam , the game is unplayabalelag in minas thirit lag in ettens as you wont believe lag on skils and now turbine said its all ok BULL yes i,m typing bull because it is fix the game and keep your promises

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Originally Posted by Thurallor

As I've said before, the proper way to read any statement about the future from Turbine is as an indication of their intentions at that time. It's not a promise, and it's not set in stone. If circumstances change, their plans can change. Their only culpability is in not making it clear that it's not a promise, and in waiting too long to advise players of their change of plan.

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Oh, come on. They might as well stop releasing any announcements as all, as those are clearly not worth anything. I'm leaning toward thinking that they never intended to move to the EU at all; that was just intended to lure people to come back/start playing, and then to put up with the bad performance due to the NJ move.

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Originally Posted by Padhril

Oh, come on. They might as well stop releasing any announcements as all, as those are clearly not worth anything.

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Would you prefer to never hear anything about Turbine's future plans? I, for one, would like to know what they're thinking, even if it doesn't come to pass.

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Originally Posted by Vyvyanne

For those players experiencing issues in PvMP we are adding in client side optimizations with Update 18 that we hope will lessen the strain on client and server alike when in battles with large groups.

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What kind of optimizations? Could you please talk to us a bit about this? Is this a coding sort of thing, or are we going to see a reduction in the amount of buffs and debuffs? Specifically starting with the zone-specific buffs in Out Posts, Keeps, and Delving Bosses.

When you say there's going to be optimizations, could you talk to us about what came out of your investigations? What has been causing the problems that you are going to optimize?

I am leaving this game for now.. I was really happy as an EU player when it was announced. I went back to the game, even bought VIP to start level on EU server. Then this. Now i will cancel my sub..

Simple solution - ALL EU PLAYERS CANCEL SUB AND CONTINUE AS PREMIUM, MONEY IS THE ONLY THING TURBINE UNDERSTAND.

The false announcement, many months ago, about the EU servers being moved to Amsterdam was responsible for the break-up of my kinship. We were a group of EU-based players playing on US servers (back before the merges, when PvP action on all EU servers was pretty poor). The announcement caused a good few players to go back to the EU servers, because they thought that eventually the server move would benefit them and grant much improved performance. I always had a suspicion this would fail to materialise and stayed on the US servers.

I understand that a huge number of people are going to feel angry and let-down by today's announcement, even though the complete radio-silence on the matter previously had already convinced anyone with half a brain that the move was off. That said, I do actually believe that this is in the game's best interests. LOTRO is a game in its twilight years, and has very little in funding and developer time compared to other MMO titles. I for one would much rather see these resources put into improving the horrendously unoptimised game-engine and server-side problems. In reality, moving the servers to EU, gaining players a slightly improved ping time, would have solved nothing.

I will be cutting back my LOTRO playtime and exploring other titles, but I am looking forward now to u18 and the improvements it may bring to game performance, especially in PvP.

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Originally Posted by Thurallor

Would you prefer to never hear anything about Turbine's future plans? I, for one, would like to know what they're thinking, even if it doesn't come to pass.

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Of course plans change (and quite a few of us came to the conclusion that the EU data centre plans were no more a while back), but given this thread one would have thought that Turbine would have responded sooner and not keep the community spinning for as long as possible:

https://www.lotro.com/forums/showthr...-of-EU-servers