Pharmacist sells medication to people in need.
See's heroin addict.
Decides this is a money opportunity.
Begins selling heroin.
Should the pharmacist be held accountable for doing something wrong?
Gambling is an evil in and of itself, which can be seen in the psychological damage it causes to a persons relationships and everyday living. If that's not enough to convince people, just look up the plethora of comorbid disorders that have been shown to be
caused by gambling behaviours (depression, alcoholism, drug use, suicidality - just to name a few).
Perhaps the main difference is that while the heroin addicts 'drive' towards heroin is almost entirely internally based, lootboxes cannot work in the same way.
The entire game has to be nudging people towards their purchase in order for the psychological factors to kick in.
Just have a look at the current gear progression system, and the lootbox drop rate, and tell us that this is not
explicitly designed around encouraging the purchase of black steel keys.
The implementation of addictive gambling mechanics
is intentional, and so is the design that encourages their use. Sure, behind company doors SSG might be framing this as an innocent business decision that
anyone would make. But consider that even rapists and murderers often feel the need to convince themselves that they don't do anything wrong.
If you desire something (in this case, money) with such a drive, it's not a stretch to think that some consciences would slip for something far less evil.