We have closed all worlds while we address an issue discovered by players attempting to enter Minas Gil. We are working as quickly as possible to resolve the issue and re-open the worlds.
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We have closed all worlds while we address an issue discovered by players attempting to enter Minas Gil. We are working as quickly as possible to resolve the issue and re-open the worlds.
i havent been able to play for 3 days now, had to redownload cause of some error, then server reset now this
^ venting
While we're working on the server issue, I thought I'd update you all on an earlier issue regarding connectivity. We've confirmed with our vendors that there is a widespread disruption in internet traffic and connectivity along the East coast. This is a seperate issue and completely beyond our control.
A flaming sack of warg dirt was found on the doorstep, and a giggling hobbit was seen running from the area.Quote:
Originally Posted by Sapience
:D
I agree with you. I just started playing Beginning of august i started on the 10 day trial liked it so i paid for 3 months I'm beginning to doubt my choice to come play this game. For a game that has been out for 5 years they sure have a lot of downtime and problems.
The question that bugs me is are the forums down or what 1/2 the time i get the site is down for maintenance i just keep getting reload and they come up but when it takes 15 mins to post something that is ridiculous.
*adds a second scone*
Quote:
Originally Posted by Asroknight
Yea, the forums is slower than my school website lol... They really gotta do something about this. Seems like they don't have the hardware to deliver the game and the forums.
Ugh. What I don't understand is why the game worlds being brought down has to result in major problems with the website.
If you say so. Strangely enough, the LOTRO community site seems to be the only one I visit that is having issues.Quote:
We've confirmed with our vendors that there is a widespread disruption in internet traffic and connectivity along the East coast. This is a seperate issue and completely beyond our control
Maybe shut down Minas Gil and bring the servers back up while a MG patch is worked out, tested and confirmed Ready to Roll Out. A bummer for the 3% looking to hit MG, but a boon for all the rest of us. Then, once the MG patch is solid, install it some morning (6-7 AM EDT perhaps). Just saying...
Give the game another month before you decide whether or not to leave. This sameQuote:
Originally Posted by Asroknight
type of down time occurred with the mines of moria and mirkwood expansions. If this
expansion follows the pattern of the other two, uptime will increase dramatically after
a month or so.
The forums thing... I got nothing. This new forum revamp is brutal. Absolutely brutal.
Thanks for the update Sapience, just wanted to let you and all that have been working on trying to get everything going right that we appreciate all the effort...Quote:
Originally Posted by Sapience
Thanks Again ;)
Chris
Wonder if we'll get scented candles out of this :rolleyes:
Yeah, aside from an asteroid hitting the Turbine offices, this has to be about the worst case scenario for the F2P launch.
Hey, come check us out, we're free!!!!
Wait, you mean you wanted to play?
Oh yeah, our forums are next to useless too, and free players get no support.
Enjoy, be sure to spend more turbine points when the servers come up!
I do not usually rant and I've been through plenty of downtimes with some of the previous issues you've had over the years, but seems like there isn't much love for the paying customers right now.Quote:
Originally Posted by Sapience
Barely any new content
plenty of issues with the new content
plenty of issues still outstanding that should have been addressed long time ago
Server downtime and serious lag issues since going f2p
Subscribers sitting in login queue for almost an hour
Forums (enough said here)
etc. etc.
Where is the love Turbine and where are our candles?
Also as a side note....people would be a lot happier during these outages if you guys would provide consistent status updates of your issues on a regular basis vs. your general encryptic "we are aware of the problem and working on fixing it" default message we usually get.
/end rant
Strange ...I live on the east coast near Washington dc,i have no issues with my internet connectivity or traffic today...except with the Lotro forums and game server.Quote:
Originally Posted by Sapience
Any timeframe estimate on when the Worlds will be back up at this point?
I wouldn't call it brutal more like a complete waste of resources to fix...err.. I mean break what wasn't broken in the 1st place.Quote:
Originally Posted by darnd
Not that the issue really needs to be brought up any more than it already is, but i found this to be funny. so i made this lovely pic.
http://i925.photobucket.com/albums/a...2/worldsup.jpg
Quote:
Originally Posted by Lebenedh
this guy should work for turbine. Hey turbine hire him.
Hmm. The new Turbine sure looks a lot like the old Turbine! D'oh.
- Harry, nee "aethelberht" from Gladden -- but can't yet sign in that way thanks to YAB (yet another bug).
*taste* needz moar boar
I'm starting to regret all the VIP bought. QQ.
Lord have mercy! It seems like Sapience has to put on some asbestos armor just to protect against flaming arrows while he tells you the shooting range is down! Let the folks do their jobs without the attacks. This is hardly the place for it.
Get off your butt, walk leisurely to the nearest Starbucks, and order yourself a venti frappucino. Open the latest issue of The Times (or El Paisano ;) ) and read the latest stories while slowly sipping. If you tell your barrista that Zach sent you . . . well, I don't know what'll happen at your starbucks, but it's a nice little discount at mine ;). Once you are finished, walk slowly back home. Chances are good, problems will be over, or close to over. Chill. Get some fresh air. Give the guys here a chance to fix the problems.
Thank you, Sapience, for the confirmation that it isn't just my connection/rig. Godspeed, good man, Godspeed.
Honestly? Minas Gil? I agree with the previous post regarding simply disabling that instance, which is hardly of any importance, until it can be properly patched. For the 4 quests that are run in there, this seems like a pretty drastic move.Quote:
Originally Posted by Sapience
Quote:
Originally Posted by Shadowman196
I don't see any widespread network issues on the East Coast....
http://www.internethealthreport.com/
Maybe i'm a ****** or something, but isn't it 1:20pm EST ? Yes it is... Is the maintenance was up until 10am EST ? Yes it was... Are the world avaiable at this moment? Dont know, i'm getting :
The following web error occurred while trying to access "(auth server web svc address)"
Value connot be null
Parameter name: stream
But yet, the news on the login says all server are up. Could say "All server are up but not login server" ?
A-freaking-MEN!!!! I agree with you 100%! It's not the end of the world if things don't go exactly as planned.Quote:
Originally Posted by zachhope
The only issues I have at the moment in regards with connectivity are with the Game Servers and the Forums.Quote:
Originally Posted by Sapience
No issues at all on other websites/games this morning/afternoon.
Amen. Everyone needs to just chill out a lil on this one. Comparing this game to some other games that have constant downtime, ie. WoW once a week for hours at a time, this game is pretty damn good for server uptime. Computers have issues, if any you had the slightest inkling of computer repair or networking, you would know this. Just give it a break and see what happens.Quote:
Originally Posted by zachhope
OK, I'm forced to post on these forums, because this whole F2P stuff is impacting existing customers, even though we were told it wouldn't effect our gameplay.
My main issue is that things are not tested and we are not being given accurate estimates as to availability of the game, even though we pay subscriptions. The feedback we are getting seems to be either inaccurate, not timely or evading the issues.
I can understand downtime, but it's pretty much every day now. When I last checked the game was working at an acceptable level, so now this 'hotfix' breaks things.
Let's not confuse things too much here re: terminology. This was a patch. Hotfixes will be applied to servers while they are in use, the servers went down, therefore a patch. Stop making communication so hard Turbine, call a spade a spade.
The forums are slow, even when there is a redirect. I struggle to see how a East Coast problem means that I can contact the Turbine forums servers and then be redirected. These problems on the East Coast have persisted for days. I would prefer you to say that the forums are under increased load and you are taking responsibility for fixing things.
I think the last point is key here, take responsibility. Take responsibility for communication, problems, forums, fixes make these issues your own and give us information. Getting information on servers and fixes is too hard for us as customers, a lorebook page which was unavailable. If people are coming to the servers, it's probably to see what's going on with the game, it needs to be front page, and constantly updated.
Now this game is F2P, it's imperative that you have uptime more than ever, to remain profitable and earning. These lapses in judgment, technology, communication are not just hurting the torch carrying mob (as I'm sure this type of feedback is perceived to be written from one of the many) but your ability for us to use you store.
I figured F2P would be bigger, better and an improvement, so far, it's not been this for me and many others.
I'm also on the east coast, new york, Along with several of my friends who play. There is nothing wrong with the eastern connection. Just fix the failed instance please. :D Noone wants to pay for a game they never play :(
In regards to the east coast connectivity problems, I'm on the west coast and since f2p I've actually had very few issues in-game with lag etc that other people have complained about, the forums are another matter, they've been ridiculously unreliable and slow since the revamp.
Not until the patch earlier today did I have horrible rubberbanding and disconnecting issues... I have to think that it has something to do with the patch, and as minas gil is apparently the problem you folks are working on, does that mean my problems are unrelated and not going to get taken care of? As I said I'm nowhere near the east coast and haven't had any problems until the patch TODAY.
And please, no scented candles.
Agree 100% Geez people relax this happened MoM and SoM came out this is nothing new just be patient and everything will be up in no time ;)Quote:
Originally Posted by zachhope
Not true. My company's system hosting service is reporting connectivity issues with their ISP. Seems like there is a disturbance in the force.Quote:
Originally Posted by myskaal
I'm in Jersey, and I have had a bunch of issues with the internet in the last few weeks to the point where I've asked the hub (who works for the DoD) if there's been internet attacks as well as watching the news. It's been bad. Random webpages going down, no connects on others randomly. Granted, that's all anecdotal, and before someone asks, it's not my cable company. :D So, after several years with LotRO, I'm willing to give them the benefit of the doubt.Quote:
Originally Posted by MarkNH
As for the instance, none of us know how things are built and there may not be just an 'off' switch now, thanks to dynamic layering and whatnot. None of us have seen the code (presumably). I don't know, mind, but if it was an easy fix, I'm pretty sure it'd be done by now, given their history of coming up EARLIER than announced. (It's happened.. on more than one occasion.)
Quoted for Truth. Hotfix is a fix applied while the servers are still running (hence the use of "hot"). Servers down equals patch. That's all there is to it.Quote:
Originally Posted by Noromir
^ "Barely any new content"???
Riiiiight...Enedwaith is just 10 square foot of nothing right? sheesh
All this whining both on the forums and in the game is just childish. I've been in IT for over 20 years so I can appreciate what they are going through. Users are always hard to please.
I for one appreciate the new play region, the new classic instances, the 4000+ points given me in the store so now I have a snow-dusted outfit I always wanted instead of paying 5g+ per PIECE in teh AH when they show up.
I appreciate the continued Epic line.
I appreciate all the effort put into this.
Thanks you Sapience, Patience and crew.
I'm a lifer and staying a lifer......this is the best game and I'm glad to be apart of it.
Washington DC here as well...no internet connectivity issues whatsoever (except with http://lotro.com)...guess it must be Verizon's fault! And I can't see a company shutting an entire game down because .001% doesn't work, especially when said company is spending money to air ads to bring people to their game during the opening week of a major change to said game.
And I don't want money or a a scented candle, I just want an honest response as to what the issue is and what you're doing to fix it.
P.S. Hopefully this post goes through on the first try :)
I just wanted to throw in my two cents. (Since I can't really do what I would like to be doing, playing the game...)
Anyway, I just started playing about 6 months ago, and I have to say that I have had no issues prior to this with accessing the game. I hope that the new players will bear with Turbine. The game is worthwhile and I am sure that the issues will be worked out. All new releases have issues.
I just wanted to let new players know that it is not really a constant thing, as it seems to be right now. Patience..is truly a virtue... ( Rank 11+ or -1)
The game only came out 3 years ago. They have a lot of problems right now because they did a major overhaul to the game. Just calm down. You joined at a bad time.Quote:
Originally Posted by Asroknight
I was told by somebody in game that it was released 5 years ago, i never did check, Yes it did come out in 2007 (just looked it up) So i will suck it up and say i made a mistake. But whether its 3 years or 5 years the amount of downtime/problems is way to much IMO. There should be some sort of reward or reimbursement for all if this.Quote:
Originally Posted by fatboydoa
Like you can make a t-shirt that says i survived F2P in LOTRO. only available to paying subscribers.
Enedwaith is a bunch of non-repeatable solo quests with onerous rep-grinds for useless cosmetic rewards.Quote:
Originally Posted by wolfgarde
Having done it once in Beta, there is zero reason to do it again.
Ridiculous. Not Turbine, but the users on this forum.
I understand you're frustrated, but sh- happens. The servers aren't down THAT much and when they are it's understandable considering this F2P thing just launched. One thing I've noticed, is that users here will flip from being all praising to right down hateful when there's a downtime. Sad.
Find something else to do in the meantime or at the very least, act a little more mature and respectful regarding the situation.
I am suffering it too, you are not aloneQuote:
Originally Posted by Stealth79
That may be but I am in Portlan Oregon and have only had problems logging into LOTRO the last few days and the problems are massive at times.Quote:
Originally Posted by Sapience
There definitely are problems on the east coast. I have been getting random disconnects in WoW as well as this game and even when just browsing the net for the last few days. I'm in upstate New York and my modem loses connection and then comes back after a minute or two. This however, has nothing to do with all of the LOTRO servers being down for most of today. I wasn't having any problems with the game itself before the "hotfix". I'm sure they'll get it fixed but it's annoying to not be able to get in at all so far today.
Whoa, I just checked the server checker site where it has been listing all the servers as being down and it now lists them all as closed. Maybe Turbine just went out of business and shut everything off lol.
I should use this down time to work on my philosophy papers, but instead I'll play drakensang. cheerio :)
Its laughable listening to all of you kids complain. Compared with other games I've played, LOTRO has almost *no* downtime...even after a major expansion. Any Everquest players out there remember when the Ruins of Kunark, Scars of Velious, Planes of Power and other expansions were released? Do you remember being able to log in and stay online for more than 10 minutes for several weeks after the patches? Do you remember getting up-to-the-minute status updates on the problems and ETA for server uptime? Me neither...because it didn't happen. In my not-so-humble opinion, other MMORPG companies have magically craptastic QA standards in comparison to Turbine.
As others have said...relax. Go play outside with your action figures and nerf guns before summer is completely over. You know nothing of the server architecture, game code or any other technical functions of the LOTRO worlds. MMO games are undoubtedly complex beyond your comprehension, so your "just turn off Minas Gil" solution is likely no solution at all.
Anyway...enough with the downtime flames. Its not that bad, relatively speaking...and you *can* live without the servers for a little while. Turbine gets two enthusiastic thumbs up from me in the ~2 years or so that I've been playing this game.
For all you turbine apologists out there. Are you kidding me? You're a paying customer (mostly), you're NOT getting what you're paying for. You're not getting good service. You're NOT getting what you were promised when you ponied up your money. And frankly you haven't been for weeks. Turbine has been screwing the pooch for several weeks now b4 the launch and since f2p launch many things about the game have been brutally horrid. Lag spikes, rubberbanding, skills not WAI, bugs to instances they supposedly tested and tested and tested. I've been here through ever major launch and this is by far the worst. I never had lag and wait times to get in like this with any other launch, even at ridiculously odd times of the day. And that's just here in America. From what I've read there's been tremendous delays of the launch overseas. Why? Because Turbine can't get their **** right.
As paying customers we have every right to be unhappy and gripe and complain about the poor service and bad product. And we have every right to expect answers to what's happening and not lies about phantom internet issues.
The game was working just fine b4 they dropped the worlds and there's no reason, like others have said, not to just turn off that one area and leave the rest up and running.
And btw, this company isn't Cryptic so stop being so DAMN CRYPTIC about what's going on. Just admit you fubared things, tell us what's going on, apologize and let us know about how long the system will be down so we can go do other things.
Get your **** together Turbine!! WE'RE PAYING YOU TO GIVE US A GOOD GAME!
I dont understand why you people keep telling me to do something else.Quote:
Originally Posted by Esselnor
It's my money i choose to pay for this game. I do not choose what days they patch. i do not choose what times they patch. i do not choose what days i get off from work. But i do choose when i want to play and that time is now.
It does not matter what MMO you play people always have opinions about everybody else. opinions are like arm pits, Everybody has 2.
Can you please stop telling me that i should be doing other things. I do not want to go to Starbucks, nor do i want to go outside and get some sun, and no i don't want to go to mars. I want to play a Game that i pay for.
Thanks for listening
I want 50 free Turbine points to spend at the Crack dealer, oops I mean Turbine Store.
Or maybe it now cost 50 TP to get into MG
^-- consults several maps.Quote:
Originally Posted by Karioki
^-- nods sagely while stroking his long flowing beard.
Yeah this kinda sucks. I used to play another MMO called EVE. Played it for 5+ years. Daily there was a 1 hour downtime. Often they had to restart the server (only one server) after dt because of whatever. During a patch (usually 3-4 per year) it took 24 hours to do if they did it right. Forget playing the week after because of so many days like the one we're experiencing here.
My point is, this sucks, but I've seen so much worse. And there was no F2P in EVE, nothing was free ever. Don't get me wrong, I loved EVE, but I actually started playing LOTRO so I'd have a game to play during EVE's many updates and dt's.
This is unacceptable. I am not accusing the admin who posted this of creating a lie, but whoever passed that reason for the downtime has just insulted the intelligence of the customers who play this game. This is the age where the ability to check for the facts behind such a statement is simple enough that even a school kid could research this.Quote:
Originally Posted by Sapience
I myself have 2 servers hosted in the Atlanta hosting center with Internap Network Services (which is the same location this site, lotro.com, is hosted) and am having no latency or other issues with those sites, so it is NOT a "disruption in internet traffic and connectivity along the East cost", or even an issue dealing with their hosting center, but one specific to the specific servers hosting the site and game.
In light that it seems to be Turbines (or Warner Brothers) policy to blatantly lie to their customers they will from this point on receive no revenue from me or any of our employees at my company who have received turbine point cards as bonuses since July of this year.
Not that I think this will make a difference to a company who has a policy of lying to their customers.
I could not agree more. This is what I logged in to say. It seems overkill to me to take down all the servers to fix entry to one area in a rather hige world. As stated it is a bummer for the players who want to go to Minas Gil but only to those players as opposed to the entire community.Quote:
Originally Posted by Lebenedh
Q! F! T! !!!Quote:
Originally Posted by Esselnor
As for the servers being down all the time? COME ON! I'm currently off work, so I have a little time to devote to my hobbies. I've spent 42 (that's FOURTY-TWO) hours in game since launch. I guess I'm just lucky in that my play time must be in the only up-time? (Now, granted, there was around 7 hours of that where I only crafted because the lag was unbearable (Saturday night and Sunday Afternoon) But still?
PS...thanks for the specific update on what's causing the problem (even though there was a whine half a page after that about Turbine not being specific :D) Hope it's resolved quickly!
Oh yeah - and for the person wondering why the forums become worse (if that's possible ;P ) during a downtime? Well...all those thousands of people who would be playing, are trying to figure out why they're not. I'd imagine we're sucking up bandwidth and processing power at a nice rate right now :D!!
I see the frustrations as a desire to have some guarantee of satifaction for a product paid for. We all expect that. The Love for the subscriber went out the window when a large publicly traded company (WB) took over. It's no longer about love of the game and lore of middle earth created by Tolkien. Now it's about increasing revenue to increase shareholder value. That's how corporate officers keep their jobs. And if loyal fans of the game have to go by the wayside, that's ok as long as revenues increase. Simple as that...Quote:
Originally Posted by Ryanael
We all want to play the game that we pay for. But guess what? They have to do work on it. They have to get it working. They need a few minutes, some co-operation, and some patience.Quote:
Originally Posted by Asroknight
We're merely suggesting that instead of sitting here and bit--ing over something you cannot control, you do something proactive and different until they can fix the problems, and get you back into your escapist paradise.
But, by all means, feel free to sit here and whine. You pay for forum posting as well. Just don't expect people to collymoddle you and light torches and pitchforks over something that's extremely insignificant, compared to the uptime we have.
Kthxbye
We're seeing reports from players in DDO also confirming this. Apparently several corporate IT departments have sent emails to their users. It seems to have resolved itself somewhat, but they still seem to be having issues. You're seeing the servers as closed because we've brought them back up for internal verification. So they are 'up' but not available to players until we finish validating our changes.Quote:
Originally Posted by Malaghan
Turbine just got burned!!!
Oops, i just shoot Dnadz74 in the nadz with my nerf gun!Quote:
Originally Posted by dnadz74
Yeah, going to join in and call this Corporate PR bull*stuff* as well. I can't believe there's no one on Turbine's IT staff who is capable of doing an independent Traceroute or Ping on their own. But then again, that might not produce results that could be spun...that is, finding out it's more of a highly localized issue rather than a widespread issue. A lot of pointing to a "vendor" problem as of late. Just not buying it at this point. And for the love of mike.....get a Valid Security Certificate in place already, will ya?Quote:
Originally Posted by Sapience
Problems happen. I'm a developer too so I get it. I just resubscribed 2 days ago and while I'd like to be playing right now I can accept the fact that I am currently unable to. My only negative comment is directed at the developer responsible for the login server.
You're not failing very gracefully. A stack trace with a System.ArgumentNullException is being generated by your authentication processing code. It looks like you need a try/catch block to handle your stream parameter in the case of a null value.
A Great Barrows instance (which is required to be completed before doing another GB instance) experienced problems, so Turbine shuts it down and sweeps it under the rug (and we probably won't hear about it for a while). And it's funny because I initially thought this downtime was being used to fix that instance. But, some obscure area of the map that 3/4 of players haven't even heard of and even less has any reason to go to has a few people that cant get into so Turbine completely shuts down all the game servers?
There is a new zone, two new rep factions, twelve instances newly playable at the level cap, a new epic book, new deed-based exploration dungeon, new festival events for next month. If that is "barely any new content" then Books 9-14 were minor hotfixes, and MoM was a small book update.Quote:
Originally Posted by rossi11
Most of the lag was caused by internet outages and networking issues in the region of the country where Turbine and the servers are located. Login queues were increased for a couple hours one evening in order to lessen the impact of those network issues on the people already on the servers.
Quote:
Originally Posted by Noromir
False. A "hotfix" in Turbine terms is a small patch rushed out ahead of normal release schedules in order to correct critical issues. Sapience defined the relevant terms for new players earlier today, but that has always been the case for the last four years.Quote:
Originally Posted by Celestialdemons
Good for you. That doesn't mean it's not content. There is also a decent amount of small fellowship content in Enedwaith, some of it repeatable. Not to mention the twelve new cap instances. There is no objective lack of content. Your personal opinion on that content is irrelevant.Quote:
Originally Posted by LagunaD
Your location is not the issue, the location of the servers is.Quote:
Originally Posted by Karioki
hmmmmm lets see now i have no internet problems I am a lifetime member and when i ask why when i go into the vault at the so-called new faction town i sometimes get stuck to the point of shutting down the game and have to wait in line to get back in and my kin member's from england and canada and other parts of the world are having the same problem i am told not in person but through a forum that it is due to the east coast .....so i am to assume that everybody in the world goes thru the east coast ....ok i have a bridge in fla. that crosses into a beautiful beach front hut that i will sell cheap .
Let me guess, for most of you this is your first MMO?
The reason I say this, is because if you've played any other MMO, you'd know that every MMO since the beginning of these games, has had these problems. Hell, EQ that's been out for 11 years, and still has these patch/server problems....ELEVEN YEARS people!! No MMO hasn't had these problems, and with most of them, when they notice a problem right after a patch, they error on the side of caution, since it 'could' be an isolated problem, OR it could be major coding problem that if left alone might crash/ruin the entire system. Which would you rather happen?
/sarcasm on
Yes, they are doing this to get your your money (for those that P2P) without actually having to let you play.
/sarcasm off
SERIOUSLY? You pay ([$15/mth * 12]/365 = $.493150685, let's just call it) $.50 a day to play, OR ($.493150685/24 = $.020548945, let's just say) A whooping 2 CENTS per hour.
Let them do their job, fix the problem, and have some good cheese with that whine. :D
On the subject of misrepresenting the truth:
Does anyone else find it funny to get the "forums down for scheduled maintenance" screen instead of the timing out screen... I have a hard time believing they schedule maintenance intermittently at 3 minute intervals.
Zing!! /qftQuote:
Originally Posted by Psycopup
In the time I've been playing - a little over a year as I recall - I'd agree with this assessment. LotRO's uptime is pretty good compared to the average MMO. Granted, when it does go down it appears to go down pretty hard, but those occasions are the exception rather than the rule.Quote:
Originally Posted by dnadz74
That said, I'm not sure comparing LotRO's uptime to one of the first big MMO's to come out is all that fair, really. You'd expect progress with stability after this much time, so the fact that there has been progress shouldn't be surprising, ne? At this point it seems like there are pretty much two routes for successful periods of uptime: lots of it with sporadic periods of crashing and burning, or lots of it interrupted by periodic and predictable maintenance downtime.
Either way there are going to be a lot of people complaining whenever the game goes down because that's what people do. Not that they're wrong - it's a paid service that isn't available and that's always distressing - but the attitude doesn't help.
a-freaking-men!Quote:
Originally Posted by lestat86
so how many turbine points will it cost to get the servers back.
:rolleyes:
I'm just happy to finally be able to post in the forums. Not a good idea to update both the forums & game at the same time. Seriously though, they need to fix the forums so we have a place to be while servers are being fixed.
And a few extra days of VIP would be nice to replace the VIP time some of us are losing.
I can just imagine the meetings at WB this week. Forget about the disregard for the existing player base since that was a calculated business decision. Look at the push for the new players -- WB spent how much on advertising and marketing in an effort to draw in multitudes of new players? During this push Turbine has completely failed to deliver a playable game (much less a positive experience worth repeating) and I know I've interacted with a number of new players who have laughed at what they see here and wandered back to where they came from to spread the cautionary tale.
You can't tell a new customer to relax things will get better. Test drive a car that breaks down, it's going to taint your impressions. Eat at a new restaurant where everything on the menu is out of stock and what's left tastes like old left-over fry oil and it's going to taint your impressions. Play a game that is either not available or lagging/freezing/crashing plus buggy when it does almost work and it's going to taint your impressions.
The person who decided to do the F2P change, make the huge media push, AND completely change the forums and community sites all within a few days of each other will be unemployed by the end of the quarter. The person responsible for overall product deliverability will be unemployed by the end of the quarter. Hopefully decent devs and designers don't get caught up in that, because this is NOT a dev issue, it's not a design issue, it is 100% a management issue.
I have had internet connectivity issues too and I am East Coast. I can't believe people feel it's okay to come out here and call someone a liar. If it's down for whatever reason, let them take the time to straighten it out so we can get in and play w/o interruptions. Nothing is going to run smoothly 100% of the time especially something that's just hitting the week mark. People just have no patience anymore, it's all about instant gratification.
Thanks Turbine, I appreciate all your hard work and am enjoying the new content. ;)
re-writing this for a laugh
Going F2P I expected to see downtime and lag issues, so no surprise there. I, too, played EQ for several years starting in 2001 and yes, we had some epic lag and downtime issues. But times have changed, technology has changed, and learning from the problems of older MMO's should have prepared Turbine for these issues. Always a big change/expansion = problems for several weeks. I'm disappointed that they weren't better prepared, but, as I said, I'm not surprised.
My issue, however, is that we're kept so very much in the dark about the situation. Can the log-in screen have a status message so that we know when we first try to click ourselves in that it's not going to be happening and likely won't be happening until fill-in-the-blank time? That way we don't have to jump to forums to search for what's going on, which half the time returns a "sorry we're under maintenance" message, which just confuses the situation more.
I rarely have ever posted in the forms, so the fact that I have should indicate the unusal amount of frustration I'm feeling with the game right now. Frustrated at the situation, yes... but more frustrated at the lack of communication. Please find a way to get updates onto the login screen.. or at the very least a big red notice at the top of the LOTRO forums page. And estimated uptimes would sure be nice!
Quote:
Originally Posted by Sapience
Turbine takes incompetnce to new level. You tools couuld not hit water if you fell out of a boat. LMAO
QFTQuote:
Originally Posted by Dineneth
werds
anytime today would be nice.
They needed a few minutes 8 hours ago. Now it's just getting ridiculous.Quote:
Originally Posted by zachhope
Quote:
Originally Posted by Piorrot
Is that fudge on your nose?
Hey Patience/Sapience/Turbine, I'm sure you already know by now but I figured it might help out a bit..
http://freelancer.modacity.net/pics/before_downtime.jpg
Who the hell goes to Minas Gil? Why not just remove it for now?
Yeah I'll grant you that...it is probably an unfair comparison. MMO platforms such as UO and EQ were definitely trailblazers. I'm sure the technology available to support MMO's has leaped forward since 1997 or so...but, all other things being equal, I've been pretty impressed with Turbine overall. As a 7+ year veteran of EQ dating back to the days of Verant Interactive and 56.6kpbs dial-up servers, I just don't understand the seething hatred for Turbine. Its a much smoother and more reliable gaming experience, imho.Quote:
Originally Posted by Shjade
Then how about you drive up there and fix it for them since you seem to know what the problem is.Quote:
Originally Posted by celebion
Awesomely enough, when blizzard announces that WoW servers will be down for 4 hours, they are back up in 4 hours, or less than 4 hours.Quote:
Originally Posted by Elkazar
Doh! Of course. My only (very poor) defense is that I did not know where the servers were.Quote:
Originally Posted by gildhur
To play this game everyone has to agree to Turbine's Terms of Service. The TOS states, and I quote:
"THE TURBINE PARTIES DO NOT WARRANT THAT YOU WILL BE ABLE TO ACCESS OR USE ANY PRODUCTS OR SERVICES AT TIMES OR LOCATIONS OF YOUR CHOOSING, OR THAT THE TURBINE PARTIES WILL HAVE ADEQUATE CAPACITY TO PROVIDE ANY PRODUCTS OR SERVICES AS A WHOLE OR IN ANY SPECIFIC GEOGRAPHIC AREA. THE TURBINE PARTIES DO NOT WARRANT THAT ACCESS TO OR USE OF THE TURBINE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT YOU WILL BE ABLE TO ACCESS TURBINE SERVICE AT ANY TIME OR IN ANY GEOGRAPHIC AREA, OR THAT THE TURBINE SERVICE WILL MEET ANY PARTICULAR CRITERIA OF PERFORMANCE OR QUALITY."
So quit whining already! Whether you pay for it or not, the Terms of Service are non-negotiable.
umm ... Go play Wow and stop complaining?Quote:
Originally Posted by Critzo
Very frequently that is the case here as well. These type of downtime extensions are the exception rather than the rule.Quote:
Originally Posted by Critzo
Not whining, just proving his point is moot, and as a matter of fact I am playing WoW. :)Quote:
Originally Posted by Piorrot
Well, I just went down to my local Starbucks but it was closed. Sign on the door said they were out of Decaffeinated Italian Roast so they decided to shut the whole store down. Then I wanted to read the newspaper there was a sign up saying that there were plenty of copies but after I put in my 75 cents there were no copies in the box. I was a little disappointed after that so I went home to take a shower. The water company had placed a sign on my door saying that due to a small waterline leak 20 miles away they had decided to shut off everyone's water until it was fixed... But they are working on it. I then decided I may as well balance my checkbook, I found a entry in the bank statement where they had charged me 4 times for the same check - I called them - they said they would get back to me within 2-3 weeks, that was their policy.
So thanks for the advice, but it didn't work.
Quote:
Originally Posted by zachhope
uH, for those of you who didn't happen to notice the game was working shortly after they said it would be up. So, I'll give Turbine their props for that. In fact, on brandywine things were going great. not too many people on so none of the persistant lag that's been prevalent for the last few weeks. All the monsters were in their places doing their things. Heck, GB was working apparently and people were gettin Helegrod runs going. About half a dozen schoool/lib runs going and going just fine. All of a sudden...NEWS FLASH! WOrlds crashing down!!! And someone just happened to say right b4 the crash "hey, I can't get into MG".
Well, I call Shenangans!
That one little part of the game and now the game is broken for hours? Seriously?
SHENANIGANS!!!
mmmmno. I can think of countless times Blizz has completely screwed up their Tuesday fixes.Quote:
Originally Posted by Critzo
Stuff happens guys, no sense in nerd-raging over a little extra downtime.
Lmfao. You rock.Quote:
Originally Posted by krawn
Just common sense ... and the fact that people complain when there favorite toy is broken and they have nothing else to do then to complain about something that is beyond their control. Complaining about it isnt gonna make them work on the issues any faster, and it makes the masses look even more stupid because a majority of them think it's a simple fix like turning on a light switch or changing this code or that code.Quote:
Originally Posted by celebion
Psssst...worlds are up.
*takes the pitchforks and torches away from the complainers and shoos them toward the servers*
;)
servers appear to be up, i was just able to log in
No nerd-rage here. :) And really? Shockingly enough I don't remember..I must have been outside with friends, or on a date with a real woman.Quote:
Originally Posted by Chawoos