I'm getting an error message, something about failing to read authentication code, when trying to log in. Everything worked well yesterday, i.e. before the maintenance. Is it just me or are others having the problem?
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I'm getting an error message, something about failing to read authentication code, when trying to log in. Everything worked well yesterday, i.e. before the maintenance. Is it just me or are others having the problem?
Same problem here. Hope it works soon.
Maintenance going on atm.
Maintenance was supposed to have ended at 2 PM EST. No note on extended maint in the login screen, just that weird funky error message.
Ext. Maint is fine. But at least note it in the darn login screen and at least make the error messages make sense to people!
Addendum: https://twitter.com/lotro/status/600378157066276864
I should not have to go to an outside source, such as TWITTER to find out the game is still down. I should also not have to check twitter and/or the forums to find out whether I can even log in or not. That's what you have an in-game launcher 'news' function for. USE IT/UPDATE IT!Quote:
Our teams are still working on the issues but we still do not have an ETA for when the servers will be available. Thanks for your patience.
thanks, thought they were done
Nah, stuff like that makes too much sense. Can't have any of that.Quote:
Originally Posted by Kaynith
Extended indefinately due to "unforeseen" circumstancesQuote:
Originally Posted by Jeb682
I am now able to log in to the forums but not the game.
Failed to read authentication response [err: unexpected end of file][line : 1][col: 1]
Quote:
Originally Posted by Fatty
Agreed. It's kind of silly. I had to follow them on twitter to get some kind of update....
The websites as well as launcher feed access was part of the maintenance. When unforeseen issues occur, we must rely on other forms of communication to make sure the message gets out. This is the nature of how things work sometimes. :)Quote:
Originally Posted by TheShape187
Or heck, even keep your cryptic, shoddy, error messages, and just add an addendum if necessary such as:Quote:
Originally Posted by Laurefinde
"Login server unable to be reached" or whatever is appropriate.
When I go to log in, and it goes all the way through and gets to my password, and then I get something like the above error message of Failed to read authentication response, common sense would say that was some kind of PW error. But having been on this ride with Turbine since 2008 or so, my 'Turbine sense' told me something was likely just borked with the maintenance.
Ye need to fix those error messages that are displayed to us actually make sense to the customer. Otherwise, why have them?
Understandable. Except that the launcher is up and working.Quote:
Originally Posted by Frelorn
At the very least, update the launcher in ADDITION to your Twitter feeds, or whatever. Twitter should be an auxiliary means of communication. Not the first line of defense.
When I go to login and type in my password, I should not have to check your TWITTER feed FIRST to see if it's even possible.
If the launcher is up to date, it would save you guys a heck of a lot of negative energy.
Honestly, it's ridiculous. Own it.
With the Authentication server down for hours, it is normal ...Quote:
Originally Posted by Laurefinde
http://img15.hostingpics.net/thumbs/...otroAlerts.jpg
Uh, the launcher IS updated.Quote:
Originally Posted by Kaynith
Quote:
LOTRO Downtime Extended
Mon, 18 May 2015 19:44:45 +0000Today's downtime has been extended. At this time we do not have an ETA for when the servers will be available. We'll update everyone with any changes. Thanks for your patience, and we'll see you back in the game soon!
Sorry, Kaynith, your suggestions contain way too much common sense. Can't have any of that in today's world you know.
Except, I would not be surprised to learn that Turbine can't update the launcher message when the login servers are offline. That said, anything posted to Twitter et al should be posted here in the official forum first.Quote:
Originally Posted by Kaynith
I barely follow turbine's goings on (after 8 years of this) but even I figured out what was going on without resorting to twitter (still never used this) just by doing a google search (lotro down). Was I supposed to scream and yell and throw things? :)
The launcher itself was up but the feed for news flows through the website. If we cannot access the website, we cannot update the launcher.Quote:
Originally Posted by Kaynith
I don't think you understood him. Your client opens, but it's access to the database to give a new update on extended downtime is still under maintenance. You just have the last updated info, which was before the maintenance. It's like wanting to update a webpage that isn't connected to the internet. You could have it saved in cache and see the old version, but you won't get the new info till the server is back online.Quote:
Originally Posted by Kaynith
I appreciate that they at least send info via twitter. Is it ideal that it's still down? Of course not. Is it nice that the last launcher message says there is maintenance today? You bet. If you can't figure out that it's likely longer maintenance issues when the whole last 12 hours couldn't connect b/c of maintenance issues...well, to each his own I guess.
----
EDIT: Frelorn beat me to it by a minute.
Don't go using logic. You are supposed to get upset, post heartbreaking posts about your need to lotro while throwing things. Didn't you know this?Quote:
Originally Posted by Siquayetsga
Something to remember and keep in mind is if you can't log into the Forum then Turbine typically can't either. So when that is the case there is no way for them to update the forum. You will notice that once players and turbine could login not only did players comment on login issues but Turbine answered pretty promptly. ;)Quote:
Originally Posted by Siquayetsga
Funny how other companies manage to have separate logon servers for forum/accounts than for the game itself, huh?
Already answered, so superfluous.Quote:
Originally Posted by Siquayetsga
Yeah forgot to pay utilities billQuote:
Originally Posted by Fatty
Really? How many do out of the hundreds of mmo's going today?Quote:
Originally Posted by Fatty
Two hours late. so far.
I saw the car being used to transfer the servers (said lotro CEO on the side). It was one of those 3 wheeled cars with the CEO holding the server on his lap and all was going well till he broke a pedal and had to pull over.Quote:
Originally Posted by Lobengulu
Zenimax' Elder Scrolls Online, for example (of course that game went into maintenance mode after less than a year, but still)Quote:
Originally Posted by MummyLord
I don't mind that it's still down. Ext Maint is never a problem and is perfectly understandable.Quote:
Originally Posted by the_smudge
It's all the added steps to know whether I even CAN log in or not that irk me.
I guess that in lieu of any other options the new login procedure should be something like this.
1.) Check https://twitter.com/lotro to see if you should even bother to fire up your LOTRO launcher.
2.) Check the forums at https://www.lotro.com/forums/forum.php as well to see if something is down, but not yet up on Twitter.
3.) Pray. (If ye are thus inclined.)
4.) Fire up the LOTRO launcher and if you get to the login and pw screen enter in your information.
5.) Pray again. :P
Then maybe, MAYBE, you'll get to login.
Or you can do it like I did today when I saw that it was an hour and a half after maint was supposed to have ended, fired up the launcher, saw that there was no further updates on it, it got all the way to username and pw and then had it spew out some weird authentication sounding error message that had me wondering for a brief moment whether my account had been hacked.
THEN check the forums and twitter in a search for what the heck is wrong THIS time.
There's gotta be a better way to do this.
Now we KNOW you're trolling. It is obvious they wouldn't expect anyone to actually pedal themselves - they naturally use a wind-up engine.Quote:
Originally Posted by MummyLord
Well that was one of hundreds. Funny.Quote:
Originally Posted by Fatty
So we click on the launcher icon, it runs and gives us the password screen and then says to be PC "sorry"
Quote:
Originally Posted by Kaynith
You really shouldn't even talk, you have zero idea of how servers, news feeds, or websites work. It is not possible to update something you don't have access to. If you have that big or a problem checking twitter then thats just simply on you not them. So stop blaming somebody for not putting the message out there when it clearly is.
I always get a chuckle when I make a joke and it becomes trolling but I've been making jokes for almost 50 years and that was long before the term trolling came about....Quote:
Originally Posted by Fatty
Of course, I was just playing along with the joke, but whatever.Quote:
Originally Posted by MummyLord
And yet, as others have noticed, other companies somehow manage to update their launchers in realtime. Perhaps some reformulation of how these things interact is in order? Perhaps separate the login functions if necessary.Quote:
Originally Posted by greatlord365
Minimally, when you go to log in, you should get an accurate error message of why you cannot log in, that is easily understandable and common sense. This would save people a lot of trouble, and save Turbine a lot of hate, would it not?
Sound like bad design to me. Your primary means of communication is the launcher. If your launcher has dependencies on other pieces of the site which can render it useless, then it should be re-worked to break that dependency. The feed for news should be independent of the website and the launcher to prevent your main channels of communication being cut off.Quote:
Originally Posted by Frelorn
Regardless - the one thing that irks me about this maintenance is there is no indication of WHAT is being done. There's obviously a list of what you're working on somewhere, throw the people who pay your wages a bone and fill us in. Even if it seems like boring mundane junk to you guys, it still lets us know why there was a huge maintenance scheduled, and this also will lend sympathy from us when things go awry (as they have a bad habit of doing).
Stop making so much sense, @Kaynith, it only confuses people
You miss the point entirely. Someone should not have to visit an outside source every time they go to log in. It's ridiculous.Quote:
Originally Posted by greatlord365
If the grocery store is supposed to open at 8 AM and it's now 10 AM, would you call them first to make sure they were open? Would you check their Twitter feed first? Of course not! That would be silly beyond reason. Yet that's what you are asking me to do.
How many people do not use Twitter? How many casual players have no idea that they even HAVE a Twitter page for LOTRO?
There needs to be changed made to the launcher to enable it to be updated in REALTIME. I don't think that's unreasonable.
The staff have explained more than once on the forums in the past what "maintenance" entails. I suppose it's more of the same: reboots, install security patches, clean up databases, who knows. All of the above? Pretty mundane stuff, yeah.Quote:
Originally Posted by Aldeld
As for the longer-than-normal maintenance window...good question, but maybe they're not at liberty to disclose that. Or maybe they tried to do things different this time and start earlier. Anyone's guess right now.
The thing I would be interested in knowing is what exactly are they working on today? Data center move? Server upgrades? Enlighten us Frelorn, inquiring minds would please like to know! :)
Cutting & pasting takes less than a minute. Not everyone has seen whatever communique you're referring to.Quote:
Originally Posted by Rampage522
Just in - Turbine's servers captured on-route to new data centre...Quote:
Originally Posted by MummyLord
https://www.youtube.com/watch?v=aHGA_7Rti2E
This maintenance is prep work for our larger global datacenter move. This work is being done across all franchises and systems.Quote:
Originally Posted by bigred0727
Now we're getting somewhere. Bunch of server techs pulling CAT5 cables out to figure out where everything goes so they can label them. $5 says someone yanked a cord and plugged it back into the wrong port. :DQuote:
Originally Posted by Frelorn
If people don't know by now to search for such things like https://twitter.com/lotro well then, it's pretty much on them now isn't it. Why can't you all just be a little bit more patient/understanding. Maybe it's that I have been on this game for so many years, you kinda get numb to these kind of things. But reading what some of you have posted, you would think it was the end of the world.
Patience is a virtue! ;)
I am having the same error msg
Ok, honesty time.
Being an IT geek myself, I'm very familiar with what 'no ETA' means. However, also being said IT geek, I also know that's a general cover term.
So how no ETA are we really talking here?
1.) Slightly borked. We're working on it, know exactly what's wrong, and expect to have it resolved in an hour or two, tops. Go watch a movie.
2.) Mostly borked. We're working on it, don't know exactly what's wrong, and it'll probably be down for several more hours, at least. Go watch a movie. Or three.
3.) Totally borked. Like with a capital ORKED. Seriously, no ETA, could be down for several more hours or even longer. Time to watch the entire Trilogy of LOTR and maybe even the Hobbit Trilogy back to back. Then maybe... MAYBE... it'll be back up.
It sounds like you've got it all figured out. Perhaps it is time for you to go build a better lotro, and show it to the licensors, secure rights, and we'll all be along shortly to give you our money. I'm sure someone as bright as you will have it all ready in a month or two, yes? See you there soon.Quote:
Originally Posted by Kaynith
It would take less time for someone wanting to know the answer to search for it (Google, whatever your fave) than it would for me to find it and repost myself.Quote:
Originally Posted by Aldeld
The point is that if one has a question, realize that many such questions have been asked in the past. Go find it.
Quote:
Originally Posted by Frelorn
Thanks for replying.
But if the grocery store puts a sign on the door saying, "Hey, we've encountered some stocking issues. We'll be open in a bit, but we have no ETA right now. If you'd like to, come to our Facebook page and we'll try to keep you updated to the best of your ability."Quote:
Originally Posted by Kaynith
Another thing. This is a BIG one. Unless there is a message on the launcher saying, "All Worlds are now open! See you in game!" and it's right after a scheduled maintenance, ALWAYS check the Facebook page before logging in.
When Turbine finishes a downtime of any sorts, they always put that "All worlds are now open" message in the launcher. If it's not there, then the servers are probably still down. Cheers!
This is just pure derpery right here.Quote:
Originally Posted by Moochi
No, I don't have it figured out. That's not what I do. But I'm pretty sure they could pay someone to figure out how to recode their launcher to function independently without requiring the servers to be up/available. In fact, LOTRO is the only MMO that I've played that has it's launcher tied to it's forums. Maybe back in 2007 when it was launched, it was a good idea to have them tied together. Now, it's not so great of an idea, and should be updated. That's all I'm saying, so let's not go off the deep end here.
Now this would be possible. But as the launcher is currently setup ( keep in mind its still stuck in the 07 days ) its not possible to do that. But if they change how the launcher works for example they can change the .xml or .rss feed location to a different server so they will always have access to it. ( type or thing that other games have ) the part of the accurate error messages is simply the lack of progrmaing on the launcher side of things. If turbine was to setup a "Fake Message" that would be displayed instead of the real message for example if the launcher reads that the server is throwing the error "Servers are currently offline x39" the message that you would see would say " Server a currently offline. Please check back later" . Basically its a simple little cover up for the real message. Thats what other games are doing. so they just never added that function in the launcher.Quote:
Originally Posted by Kaynith
Once again, server maintenance, an ostensibly simple activity, gets royally screwed up.
Now, if it isn't simple "maintenance", don't call it that. People (like me) have certain expectations when an activity is called "maintenance". You guys should do a better job of setting the expectations of your clients/customers (us).
Perhaps, you should post some intelligent explanation of what happened, or what you think happened. Even that might help with our expectations.
Otherwise, based upon how many times you have screwed up simple maintenance, we might draw the conclusion you are just a bunch of clowns. :) :) :) :) :)
So, you see, it's not simple "maintenance". It's "...prep work for our larger global datacenter move. This work is being done across all franchises and systems".Quote:
Originally Posted by Frelorn
You see, our expectation can now be that this is a big deal for you guys, not simple maintenance, and we should be patient.
And I thought you took us off the deep end a while ago with multiple posts calling the situation ''ridiculous'', stating that multiple ''prayers'' are part of your suggested login routine, or posting to complain that you "got all the way to username and pw" before seeing maintenance was still ongoing. Typed in a password? So much effort! Sounds exhausting.Quote:
Originally Posted by Kaynith
Obviously numerous posts about the "ridiculous" situation is warranted! Instead of just googling the phrase ''lotro twitter''. Yup, I'm the one deep in the derpery.
Sounds like a test run to me.Quote:
Originally Posted by Frelorn
i.e. catalog and dismantle the server room, then re-assemble and check systems and databases according to the guidelines and procedures for the move.
Odd how SO many people FORESAW it but Turbine could not take a copy of their server/s and do the maintenanace on the copy to reduce risk...Quote:
Originally Posted by Fatty
My guess is - they will use the same excuse they used for the 9 hours became 16 (or was it more) which was
"we had several RAID systems fail" or some such tosh.
Also curious why server maintenence has to happen to USA based and Europe based servers at the same time...
As they cannot transfer characters between USA and EU why do they have to be 'maintained' at the same time? Or are they trying to balance the differences? If they were doing that I would accept issues and delays (I've worked on data migration between disparate database systems for huge companies myself here in the UK - once or twice)
I'm hoping they tell us why (truthfully)
I'm hoping they keep us up to date on FORUM often - twitter is for kiddies (or grown ups that would like to be) and I'm not either.
Facebook is for corporate wealth - not my wealth or even Turbine's wealth (maybe - FB pays many companies for FB being able to collect data - EA must be in that pie-eating group I imagine)
I repeat - "unforeseen" ? why? what is the issue that you didn't see coming? why can we not know?
Servers are Up
All i ask is to explain what there doing instead of leaving us in the dark
Confirmed. Just got in myself.Quote:
Originally Posted by Castorix
´just logged in to laurelin, its good to be home... thanx for the hard work turbine..
they are ;)a go and working.
The servers are all in the same location so it makes zero sense to update them separately. And what the heck does the inability to transfer characters between US and EU have to do with a server farm maintenance?Quote:
Originally Posted by TaSwavo4God
Haven't you ever planned something out and then not had it go as expected? It's not like Turbine is the sole proprietor of unforseen circumstances!
All worlds are now open!
It's close to midnight, and something's lurking right behind the launcher - time to fight!
Greetings, Polymachos
Thank you, Turbine! I know it was a LONG day for you! Get some rest.
Really?Quote:
Originally Posted by Dolamrothdame
Harware folks worked there hours and went off home and other hardware folks had to come in and start fixing it.
Liaison guy turns up an hour AFTER the 9 hours shut down and posts a single message providing no info other than "not yet working"
Congrats to the fixers of the issue - not all Turbine did things well here...
I don't pay a monthly fee PLUS more money in the store to be told to go search for an answer that can easily be provided along with maintenance messages. It's called "good customer service", and is usually done by companies who want to be profitable as well as maintain and grow their customer base. "Go look it up yourself" is the same as saying "I don't want your money".Quote:
Originally Posted by Rampage522