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Every time I launch lotro I'm able to use the scroll on my mouse to zoom in and out. After playing for a little bit it stops working. I have no idea why, I've tested on two different computers in two totally different locations and the problem is exactly the same. This makes me think it's a bug that affects everyone.
If zooming in and out worked with the mouse scroll consistently my in-game experience would be SO much less frustrating.
Thank you for reading my request!
I have this bug occur to me a few times a week. I really wish they would fix it. The camera bug usually strikes me when I'm rapidly opening my mail.Quote:
Originally Posted by Strider5548
It a very very very very old bug, still not fixed.
It's related to using mails. And yeah, it's really annoying because you have to restart the entire game. Sadly, this bug have been around for as long as this game exist. Once or twice it was fixed for a few months, and it came back.
I wouldn't expect a fix, it's probably at the lowest part of the "to do" list, right after "buy Sapience a farewell gift".
I would absolutely love to fix this bug, and recently spent two days just trying to reproduce it. Unfortunately, however, I wasn't able to reproduce it a single time. Nor have I ever reproduced this problem even accidentally at work or at home in the entire game's history.
That said, I absolutely acknowledge that this bug is happening, and I was even able to find and fix an extremely similar bug on DDO. However, this one eludes me because it's very hard to fix something that I can't reproduce.
At work, our systems are all set up very similarly using much of the same hardware and software and I think that has something to do with why we're unable to get a reliable repro. A coworker did mention that she had encountered the problem a couple of times while using a wireless mouse, which few of us use.
I've read literally hundreds of posts hoping to work out a pattern, and it seems to me that the most likely culprits involve rapid clicking while using either mail or the auction house.
So let's get this thing figured out.
I'd like to hear from those of you who encounter this problem VERY frequently.
1) What is your operating system?
2) Is your mouse wired or wireless?
3) Are you using any LotRO plugins?
4) Do you typically play full-screen, fake full-screen, or windowed?
5) Do you frequently switch away from the LotRO process to work in other windows?
6) What are the mouse name and drivers as reported from dxdiag.exe? (please do not post a full dxdiag export)
Thanks, and good luck to us all!
Just wanted to chime in here - Silorien is one of our Engineers on LOTRO. Sadly his forum name display is not working properly.
Please, if you often experience the mouse scrolling zoom bug, post here or send in a bug report with the following:
1) What is your operating system?
2) Is your mouse wired or wireless?
3) Are you using any LotRO plugins?
4) Do you typically play full-screen, fake full-screen, or windowed?
5) Do you frequently switch away from the LotRO process to work in other windows?
6) What are the mouse name and drivers as reported from dxdiag.exe? (please do not post a full dxdiag export)
7) Any other patterns you have observed about your behaviour just before the bug starts occurring.
Hope this is what you wanted :-)
1) What is your operating system?:
Win 7 Pro 64bit SP1
2) Is your mouse wired or wireless?:
Wired - Logitech Gaming USB G3 (MX518) Optical Mouse
3) Are you using any LotRO plugins?:
Baruk
BuffBars
HugeBag
Lotropad
Mouse Cursor Highlighter Advanced
Songbook
TitanBar
4) Do you typically play full-screen, fake full-screen, or windowed?:
Typically Full-Screen, though have played in windowed but still experienced this problem
5) Do you frequently switch away from the LotRO process to work in other windows?:
Yes, alt-tab to windows often to use Firefox browser, sometimes excel/word.
6) What are the mouse name and drivers as reported from dxdiag.exe? (please do not post a full dxdiag export):
Two entries in DXDiag, which seems odd:
Logitech Gaming USB G3 (MX518) Optical Mouse
| | Vendor/Product ID: 0x046D, 0xC01E
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: usb\vid_046d&pid_c01e
| | Lower Filters: LGSUsbFilt
| | Service: HidUsb
| | Driver: LGSUsbFilt.sys, 5/30/2013 11:16:46, 41752 bytes
| | Driver: hidusb.sys, 11/20/2010 22:23:47, 30208 bytes
| | Driver: hidclass.sys, 7/2/2013 23:05:05, 76800 bytes
| | Driver: hidparse.sys, 7/2/2013 23:05:04, 32896 bytes
| | Driver: LkmdfCoInst.dll, 5/31/2013 14:19:12, 1843480 bytes
| |
| +-+ Logitech HID-compliant G3/MX518 Optical Mouse
| | | Vendor/Product ID: 0x046D, 0xC01E
| | | Matching Device ID: hid\vid_046d&pid_c01e
| | | Lower Filters: LGSHidFilt
| | | Service: mouhid
| | | Driver: LGSHidFilt.Sys, 5/30/2013 11:16:40, 64280 bytes
| | | Driver: mouhid.sys, 7/13/2009 19:00:20, 31232 bytes
| | | Driver: mouclass.sys, 7/13/2009 20:48:27, 49216 bytes
| | | Driver: LkmdfCoInst.dll, 5/31/2013 14:19:12, 1843480 bytes
7) Any other patterns you have observed about your behavior just before the bug starts occurring.:
Usually this occurs when I'm active, fighting, etc. but seems to happen most often when I come back from tabbing out to desktop. Haven't noticed it related to mail usage. This was happening way before I installed the Mouse Cursor Highlighter add-on.
Both of these problems require game restart (not just relog) to fix
This problem also occurs in World of Warcraft. Just FYI :-)
(I do have another random mouse issue, common to both LotRO and WoW. Just for the record: left button starts to work like ctrl-left click, on click and on mouseover, selecting everything it encounters in game and on desktop, requiring comp reboot to correct.)
I have seen the bug on and off since very late beta (Euro servers). I have run Lotro on at least 5 machines in that time, and I'm pretty sure they've all had it.
1) What is your operating system?
Win XP, Win 7, Currently Win 10 (Don't remember seeing it on a couple of brief ventures into running it on Linux. But they were brief.)
2) Is your mouse wired or wireless?
Wired. With one brief exception (I lasted a few days) they're always wired.
3) Are you using any LotRO plugins?
This has gone from none (obviously) to 3 or 4 active with several others ready to be loaded if need be. Occasionally removed for trying to troubleshoot crashes.
4) Do you typically play full-screen, fake full-screen, or windowed?
Used to be full-screen. Full screen windowed (fake) since it was available.
5) Do you frequently switch away from the LotRO process to work in other windows?
Yes. Always have.
6) What are the mouse name and drivers as reported from dxdiag.exe? (please do not post a full dxdiag export)
Current is Attached n/a n/a n/a n/a - sorry! (Edit: I've obviously missed something here :p )
I have run through quite a lot of mice over the years though. Currently a cheapy Logitec, always cheapies of various makes.
1)Win7 64.Quote:
Originally Posted by Tybur
2)Wired.
3)Yes.CombatA , buffbars.
4)full-screen windowed.
5)Yes i do.Almost every time.
6)N/A.Just a couple of Razer stuff , has happened with every single keyboard/mouse i ever had , wired only.
7)It only happens when using the mouse wheel to scroll through mail or auction house.
I can tell you that much with 100% certainty , no scratch that , 1000% !
There is no other pattern than this , at least for me , and yes , sometimes it happens a lot , others it might not happen for over a month.
Maybe try to move your mouse around with auction house or mail box opened , and use the mouse wheel.
I believe it bugs when it tries to lose focus of the windows.
I feel sorry for you , cause bugs you can't reliably reproduce are the worst to deal with.
GL though.
For me this bug is always associated with mail box (usually opening and reading mails).
1) What is your operating system?
I saw this bug on Windows 7, Windows 8 and now on Windows 10.
2) Is your mouse wired or wireless?
Wired. This bug happened for me while using very simple Genius mouses as well as A4Tech X7 and my current Logitech G600.
3) Are you using any LotRO plugins?
Yes. Usually I use BuffBars, CombatAnalysis, PVMP+ and TonicBars.
4) Do you typically play full-screen, fake full-screen, or windowed?
Fake full-screen. This bug appeared when I played full-screen (before fake full-screen was introduced) as well.
5) Do you frequently switch away from the LotRO process to work in other windows?
Yes.
6) What are the mouse name and drivers as reported from dxdiag.exe? (please do not post a full dxdiag export)
As said, I used different wired mouses and this bug always appeared sooner or later. The current mouse is:
7) Any other patterns you have observed about your behaviour just before the bug starts occurring.Quote:
| | +-+ Logitech Gaming Mouse G600
| | | | Vendor/Product ID: 0x046D, 0xC24A
| | | | Matching Device ID: hid\vid_046d&pid_c24a&mi_00
| | | | Lower Filters: LGSHidFilt
| | | | Service: mouhid
| | | | Driver: LGSHidFilt.Sys, 5/30/2013 20:16:40, 64280 bytes
| | | | Driver: mouhid.sys, 10/30/2015 10:17:23, 32256 bytes
| | | | Driver: mouclass.sys, 10/30/2015 10:17:23, 59232 bytes
| | | | Driver: LkmdfCoInst.dll, 5/31/2013 23:19:12, 1843480 bytes
You open mail window, do some things like reading mails, detaching items, scrolling mails list etc. and zoom scrolling stops working at some point.
I wonder if this is somehow related to that other rarely experienced bug where you get locked into a constant spin? Usually hitting Alt+Tab will fix that. Has anyone tried that with this scrolling wheel problem?
I see this bug a lot, but I play on multiple systems, so I'll have to post again later when I narrow it down further.
For now:
1) What is your operating system? - Windows 10
3) Are you using any LotRO plugins? - Never
4) Do you typically play full-screen, fake full-screen, or windowed? - Always full-screen windowed, aka "fake full-screen"
5) Do you frequently switch away from the LotRO process to work in other windows? - Constantly, hence the FSW mode
I usually get this a couple times a day. It does usually involve use of the mailbox. When this happens, the only fix is to restart the client. HOWEVER, I also get the bug frequently while just running around (usually PVPing). Though I'm not sure what the trigger for it is when it happens like this, I do know that I am able to fix it by just relogging.
1) What is your operating system?
Windows 7 Ultimate 64-bit
2) Is your mouse wired or wireless?
Wireless
3) Are you using any LotRO plugins?
CombatAnalysis, BuffBars, Alerter, Unequipper
4) Do you typically play full-screen, fake full-screen, or windowed?
Full Screen Windowed
5) Do you frequently switch away from the LotRO process to work in other windows?
Yes
6) What are the mouse name and drivers as reported from dxdiag.exe? (please do not post a full dxdiag export)
Logitech G700 Rechargable Gaming Mouse
Driver: LGSHidFilt.Sys, 5/30/2013 10:16:40, 64280 bytes
| Driver: mouhid.sys, 7/13/2009 19:00:20, 31232 bytes
| Driver: mouclass.sys, 7/13/2009 20:48:27, 49216 bytes
| Driver: LkmdfCoInst.dll, 5/31/2013 13:19:12, 1843480 bytes
Happy to see this being looked into. I would add that I think that Logitech devices have something to do with this. Also, I recently replaced my old Logitech G700 mouse with a new G700 mouse (old one broke). I had been getting the bug only a few times a week--after I connected the new mouse, I started getting the bug 6-7 times a day. This was a month or two ago. Since then, it's settled down and I only get the bug maybe 2-3 times a day.
1. Window 7 Home Premium 64-bitQuote:
Originally Posted by Tybur
2. Wired laser
3. Yes
4. Full Screen
5. Yes
6. It's a Logitech mouse. The DX line says "Mouse Attached n/a n/a n/a n/a".
7. Seems to only occur when I rapidly click mail items. I get the sense it occurs when the clicking speed triggers the server's slow down mechanisms. If you want to try to reproduce the bug I suggest you try rapidly opening 10 pieces of AH mail with attachments.
I just bugged my camera by rapidly clicking some AH mail. Sadly Alt+Tab does not help. Thank you for the suggestion.Quote:
Originally Posted by Nzin
1) What is your operating system?
Win 7 Home Extended x64
2) Is your mouse wired or wireless?
Wired
3) Are you using any LotRO plugins?
AltInventory 3.05
BuffBars 2.1.1
CombatAnalysis 4.4.6
MouseCursorHA V3.04
Tonic Bars 2.9.1
VirtueView 1.5
4) Do you typically play full-screen, fake full-screen, or windowed?
Windowed
5) Do you frequently switch away from the LotRO process to work in other windows?
Yes, always (I switch to other windows while the game is loading)
6) What are the mouse name and drivers as reported from dxdiag.exe? (please do not post a full dxdiag export)
Logitech G700s Rechargeable Gaming Mouse
| Vendor/Product ID: 0x046D, 0xC07C
| Matching Device ID: hid\vid_046d&pid_c07c&mi_00
| Lower Filters: LGSHidFilt
| Service: mouhid
I use Logitech drivers.
7) Any other patterns you have observed about your behaviour just before the bug starts occurring.
No visible pattern. Unlike some other posters, I get this bug directly upon logging to my characters, even before doing any actions (i.e. no mail or clicking involved), zoom is absent right from the start. Usually I switch to other windows while the game is loading and get back to the game when my character is loaded fully, but that's my normal routine, just at times zoom wouldn't work.
Hadn't had this bug in a while, sure enough after reading this thread it popped up again. Wasn't aware that it might be caused by doing things with the mailbox, but that did seem to be the issue for me this time.
1) What is your operating system?
Windows 10 Enterprise 64bit
2) Is your mouse wired or wireless?
Wired
3) Are you using any LotRO plugins?
Yes, AltInventory, DailyTasks, Hytbold Assistant, ItemTreasury, and RecipeTracker
4) Do you typically play full-screen, fake full-screen, or windowed?
Full screen windowed (fake full-screen)
5) Do you frequently switch away from the LotRO process to work in other windows?
Yes, constantly
6) What are the mouse name and drivers as reported from dxdiag.exe? (please do not post a full dxdiag export)
Logitech M/N: M UV96
| | +-+ HID-mouse
| | | | Vendor/Product ID: 0x046D, 0xC016
| | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| | | | Service: mouhid
| | | | Driver: mouhid.sys, 10/30/2015 08:17:23, 32256 bytes
| | | | Driver: mouclass.sys, 10/30/2015 08:17:23, 59232 bytes
(I hope this is the info you need, wasn't sure)
7) Any other patterns you have observed about your behaviour just before the bug starts occurring.
I walked from an auctioneer to the mailbox, scrolling worked, detached money three times from mails (not even rapidly, or at least I didn't think it was :P) and scrolled down to look at other mails, after closing mailbox scrolling no longer worked.
Hope it can get fixed! :)
1 year old machine , win10 64bit, no plugins, fullscreen, switchout to do other lots, wired mouse RazerNaga Epic, drivers n/a n/a n/a n/a, happened today just after an AH session in which I opened lots. but my old machine was an ancient Dell xps420 with Logitech wireless mouse and I cant really remember it happening frequently at all , as opposed to 2/3 times a week now. p.s. I opened 6 mail items and ran straight out the Bree AH door to get todays problem.hope this helps and good luck with finding that little gremlin.Quote:
Originally Posted by Mercho
Possible data point: I haven't had this bug happen in over a year or so. . . since I moved from an older Logitech G3 mouse that used the older "Setpoint" software and started using a more modern Logitech mouse (G100S) that uses the newer "Logitech Gaming Software" (v8.91).
Then again, other system factors have changed substantially in the last year or so as well. So it's hard to say with any certainty that the change in mouse (or supporting software) was a factor.
It is great to see you on the forums Silorien! I could even say it's X(-fi)-citing! :p
I've found just using the numeric keyboard and pressing 4 or 6 [depending on what way you're spinning] will fix it.Quote:
Originally Posted by Nzin
One reason why zooming locks I know for sure is an issue with the in-game mailbox. If you use the scroll wheel on the mailbox and dont click away before closing it, the game will lose the ability to zoom the games's camera using the mouse.Quote:
Originally Posted by Silorien
Its not an issue with the camera itself, as the in/out NUM7 and NUM9 keys still work.
I have had this problem for as long as I can remember. For me it is not related to open mail or AH windows. At least once per week I log in and have no wheel zoom before even moving my character. The first thing I do is zoom out before anything else. Sometimes I log in to one toon that works fine for the session and lose the zoom after switching to another toon. There seems to be no repeatable event that causes the problem. Thanks for trying to solve this!!!!!
1) What is your operating system?
Win 10 Pro upgraded from Win 7 Pro. OS was upgraded in place but Lotro reinstalled from servers. It happened in Win 7 even through several reinstalls of Lotro over the years.
2) Is your mouse wired or wireless?
Wired Ligitech G700
3) Are you using any LotRO plugins?
Alt Inventory, Buffbars, Tonic Bars, Bevy o Bars, Combat Analysis, Daily Task Reference, Virtue View. It has been happening since before I started using addons many years ago.
4) Do you typically play full-screen, fake full-screen, or windowed?
Fake full screen
5) Do you frequently switch away from the LotRO process to work in other windows?
Yes, but it happens sometimes even if I don't switch windows throughout the login process.
6) What are the mouse name and drivers as reported from dxdiag.exe? (please do not post a full dxdiag export)
G700 Gaming Mouse, G510 Keyboard, G13 Gamepad using Logitech Gaming Software v8.83.85
Device Name: G700 Laser Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC06B
FF Driver: n/a
Poll w/ Interrupt: No
| | | | | +-+ Logitech HID-compliant G700 Gaming Mouse
| | | | | | | Vendor/Product ID: 0x046D, 0xC06B
| | | | | | | Matching Device ID: hid\vid_046d&pid_c06b&mi_00
| | | | | | | Lower Filters: LGSHidFilt
| | | | | | | Service: mouhid
| | | | | | | Driver: LGSHidFilt.Sys, 5/30/2013 11:16:40, 64280 bytes
| | | | | | | Driver: mouhid.sys, 7/16/2016 06:41:54, 32256 bytes
| | | | | | | Driver: mouclass.sys, 7/16/2016 06:41:54, 59232 bytes
| | | | | | | Driver: LkmdfCoInst.dll, 5/31/2013 14:19:12, 1843480 bytes
This but has been around since open beta and is caused by using vendor npc's or the mail window.
As someone who changes camera angles a lot this is a real pain as the only way to fix it is to exit the game completely.
The problem is that when scrolling the mail window or NPC vendor window it takes control of the scroll wheel for that but doesn't always release it for the zoom.
This does not seem to happen when using the AH window tho making me wonder if there is different code in that for the scroll handling than the other windows.
This problem is not caused by any specific set of drivers, OS, hardware as I have had it happen in XP, Vista, Win 7 and Win 10 using all different hardware over the years.
It has also been brought up in the forums as a problem since the game was launched and I don't really have any expectation of it being fixed at this stage.
That's the can-do spirit we need! :rolleyes:Quote:
Originally Posted by Shaele
I'm actually really optimistic that we got an engineering response so quickly! It's great to see that by posting an issue on the forums it gets attention quickly, hats off to the devs/engineers.Quote:
Originally Posted by Hurin
I'm hoping the more people respond to the questions to help narrow this down the easier it will be to come up with a solution soon.
Indeed. I hope the emote made it clear that I was being sarcastic about the cynicism and pessimism on display. It's sorta shabby to respond to a good-faith effort and direct communication from an engineer with: "Pffft, I bet you won't fix it." :mad:Quote:
Originally Posted by Strider5548
Anyone ever run into the reverse of this issue where scrolling the mouse a little will cause you to zoom all the way in or all the way out? Might be a separate issue but I thought I would throw it out there in case it's related.
I have gotten this bug a fair amount of time. For me, it was always related to the CombatAnalysis plugin.
I do not know how to reproduce it, but it was typically when my camera was at the default (on log-in) distance and I would be scrolling through some of the features of the plugin.
Sometimes after noticing the bug, I could go back to the plugin and scroll around wherever I was previously looking at and then close the drop down box that I was scrolling in. This would resolve it, however if I was scrolling around in multiple drop down menus, I might forget which one was the one that bugged and it would become a guessing game.
If that guessing game was fruitless, I could unload all plugins and the bug would be removed.
I never got it from mail or npcs, but I would assume it has something to do with drop down menus in general and not closing them properly (i.e. clicking a selection in that menu or the box, as opposed to just hitting escape, closing the entire interface without finishing what you were scrolling in, etc.). This might cause the game to think you are still scrolling around in there (since you obviously aren't changing your camera angle while scrolling through a menu).
- What is your operating system?
- Windows 10 Professional 64 bit.
- Is your mouse wired or wireless?
- Wired.
- Are you using any LotRO plugins?
- Yes; CombatAnalysis, TonicBars, BuffBars, PredictInGameTime.
- Do you typically play full-screen, fake full-screen, or windowed?
- Windowed Full-screen.
- Do you frequently switch away from the LotRO process to work in other windows?
- Yes, often. I have a dual-monitor configuration so I simply move my cursor off the screen rather than alt-tabbing.
- What are the mouse name and drivers as reported from dxdiag.exe? (please do not post a full dxdiag export)
- Logitech G502 up-2-date drivers installed.
- Any other patterns you have observed about your behaviour just before the bug starts occurring.
- I've had this happen while questing, not just while checking the AH or mailbox. Typical symptoms to reproduce often involve having to zoom in so my vision is not obstructed by foliage, walls, landscape objects, etc.. than at a later time wanting to zoom back out so I can see more. I also rotate my camera frequently by holding down my right mouse button, along with using the keyboard to rotate the camera as well. In order to fix the zoom issue a restart of the game client is required, though an emergency temporary solution is to use he numpad to zoom back out. I do a lot of streaming so if I notice it happen again I'll link a video with the timecode stamp.
I can reproduce this bug all the time, with all my character. 100% so far. So I can try to help you. I'll give you all the infos, even if it may not be useful at all (better too much than not enough).Quote:
Originally Posted by Silorien
I use the VIP mail "anywhere" (not the actual physical mailbox).
This bug started to happen (at least recently, I have been affected since release, on and off) when I was selling mass stuff on the AH, and going through tons of mails. Selling low level recipes for their vendor price (for newbies and stuff).
I tend to be too fast and trigger the "slow down" thing.
I never saw this bug related to posting stuff on the AH, even with the "slow down" warning. I did use all the AH slots (20?) but the zoom was still working afterwards.
The bug will carry through all the character once it happened, forcing me to exit the game and restart. Simply going back to menu and then on another character will not do anything.
Only happen when using mails. I didn't see it happened elsewhere, at least recently. Years before it happened more consistently, but the issue back then seems to have been fixed a long time ago.
1/Win 10 64bit.
3/wired
3/Some. Titanbar, stable guy, huge bag (which I think is useless nowadays), alt inventory, tonicbar, moormap, songbook, alt wallet, buff bar. And one for the UI (azure glass ?). I also used to have this bug back before, when I only had the UI mod.
4-5/Fake fullscreen-fullscreen windowed. In the past alt tabbing used to trigger the bug, but it was a long time ago, and it's not happening anymore. Nowadays I can have the bug a few second in, without alt tabbing once. It doesn't seems to matter. I tend to alt tab during loading though.
6/
7/Well I kinda covered a bit earlier. Step by step "how to trigger the bug" for me :Quote:
| | +-+ Logitech Gaming USB Mouse G400s
| | | | Vendor/Product ID: 0x046D, 0xC24C
| | | | Location: 0000.001d.0000.001.007.000.000 .000.000
| | | | Matching Device ID: usb\vid_046d&pid_c24c&mi_00
| | | | Lower Filters: LGSUsbFilt
| | | | Service: HidUsb
| | | | Driver: LGSUsbFilt.sys, 5/30/2013 17:16:46, 41752 bytes
| | | | Driver: hidusb.sys, 9/26/2016 07:58:21, 38400 bytes
| | | | Driver: hidclass.sys, 10/15/2016 04:55:50, 156672 bytes
| | | | Driver: hidparse.sys, 9/26/2016 07:58:21, 40960 bytes
| | | | Driver: LkmdfCoInst.dll, 5/31/2013 20:19:12, 1843480 bytes
| | | |
| | | +-+ Logitech Optical Gaming Mouse G400s
| | | | | Vendor/Product ID: 0x046D, 0xC24C
| | | | | Matching Device ID: hid\vid_046d&pid_c24c&mi_00
| | | | | Lower Filters: LGSHidFilt
| | | | | Service: mouhid
| | | | | Driver: LGSHidFilt.Sys, 5/30/2013 17:16:40, 64280 bytes
| | | | | Driver: mouhid.sys, 7/16/2016 12:41:54, 32256 bytes
| | | | | Driver: mouclass.sys, 7/16/2016 12:41:54, 59232 bytes
| | | | | Driver: LkmdfCoInst.dll, 5/31/2013 20:19:12, 1843480 bytes
a/log in a character (doesn't matter which one)
b/open mail. Start opening mail taking unsold item/cash from AH.
c/stop using mail when done.
d/bug
I did a test twice, trying to zoom out while still in the mail system, after going through a few mail but not all of them, and the slow down warning being triggered. The first time zoom was still responsive, but wasn't once I was finished dealing with my mails and left the menu, after the test. The second time, zoom was unresponsive while still in the menu during the test. Might be related to the total number of warning/mails, or it's a chance each time.
Another test :
-taking cash (AH sell) from the mail made the mouse unresponsive. Taking only unsold items didn't make it unresponsive. I was unable to test this further, since I only sold stuff on a single character.
-further testing, while taking unsold item didn't made it unresponsive, canceling a sell and taking the item did. A single mail as opposed to 20ish before. I was unable to reproduce this though, despite doing exactly the same on another character.
I still have recipes to sell ready to go, if you want me to do further testing (even though it's super annoying to restart the game every time). Or if you want the account name to copy the character, let me know.
What is your operating system?
Win10
2) Is your mouse wired or wireless?
Wired
3) Are you using any LotRO plugins?
On my raid characters yes, on my lowbie alts no.
4) Do you typically play full-screen, fake full-screen, or windowed?
Fake full-screen
5) Do you frequently switch away from the LotRO process to work in other windows?
Yes, very frequently.
6) What are the mouse name and drivers as reported from dxdiag.exe? (please do not post a full dxdiag export)
(Don't know why there are 4 entries of my mouse)Quote:
| +-+ Razer Naga
| | | Vendor/Product ID: 0x1532, 0x0040
| | | Location: 0000.0014.0000.012.000.000.000 .000.000
| | | Matching Device ID: USB\VID_1532&PID_0040&MI_00
| | | Lower Filters: rzmpos
| | | Service: HidUsb
| | | Driver: rzmpos.sys, 10/30/2016 13:44:40, 48144 bytes
| | | Driver: hidusb.sys, 7/16/2016 12:41:54, 38400 bytes
| | | Driver: hidclass.sys, 7/16/2016 12:41:54, 156672 bytes
| | | Driver: hidparse.sys, 7/16/2016 12:41:54, 40960 bytes
| | |
| | +-+ Razer Naga
| | | | Vendor/Product ID: 0x1532, 0x0040
| | | | Matching Device ID: HID\VID_1532&PID_0040&MI_00
| | | | Upper Filters: rzudd
| | | | Service: mouhid
| | | | Driver: rzudd.sys, 10/30/2016 13:44:46, 204824 bytes
| | | | Driver: mouhid.sys, 7/16/2016 12:41:54, 32256 bytes
| | | | Driver: mouclass.sys, 7/16/2016 12:41:54, 59232 bytes
| | |
| +-+ Razer Naga
| | | Vendor/Product ID: 0x1532, 0x0040
| | | Location: 0000.0014.0000.012.000.000.000 .000.000
| | | Matching Device ID: USB\VID_1532&PID_0040&MI_01
| | | Lower Filters: rzendpt
| | | Service: HidUsb
| | | Driver: rzendpt.sys, 10/30/2016 13:41:22, 52240 bytes
| | | Driver: hidusb.sys, 7/16/2016 12:41:54, 38400 bytes
| | | Driver: hidclass.sys, 7/16/2016 12:41:54, 156672 bytes
| | | Driver: hidparse.sys, 7/16/2016 12:41:54, 40960 bytes
| | |
| | +-+ Razer Naga
| | | | Vendor/Product ID: 0x1532, 0x0040
| | | | Matching Device ID: HID\VID_1532&PID_0040&MI_02
| | | | Upper Filters: rzudd
| | | | Service: kbdhid
| | | | Driver: rzudd.sys, 10/30/2016 13:44:46, 204824 bytes
| | | | Driver: kbdhid.sys, 7/16/2016 12:41:54, 39424 bytes
| | | | Driver: kbdclass.sys, 7/16/2016 12:41:54, 62304 bytes
7) Any other patterns you have observed about your behaviour just before the bug starts occurring.
Can't tell but I'll pay closer attention to it when the bug occurs the next time. Unlike other posters, I'm pretty sure I've seen it occurring in many situations that aren't related to the mailbox.
Just found this post, and I'm baffled at how mods can't recreate it at all.
Me and 15 other kinnies just recreated the bug 5 times back to back.
I myself personally can recreate it 100% of the time and have been able to for months.
Get mail. Open mail box, toggle the wheel of a mouse up and down then open the actual mail you got and use wheel again. Tada. Works for me and others 100% of the time.
Exactly. I've had it happen like this on Mail, AH and when scrolling wheel while getting onto a mount.Quote:
Originally Posted by Thorebane
I just tried this several times without reproducing the bug.Quote:
Originally Posted by Thorebane
I have run into this bug forever, but it's pretty rare for me and seems much less frequent in the last few years.
Just tried 6 more times with a friend, worked everytime.Quote:
Originally Posted by Nosdracir
Two of the times I tried with a wireless mouse aswell :/ merh.
Nowadays:
- I get this bug several times a week (almost everyday) when I check the mail to collect my AH sales.
- It is not necessarily related if I use or not the wheel, sometimes happens if I have one mail, sometimes if I have ~10 mails
In 6 years of gameplay:
- It has happened to me when switching characters, and switching a random of times may fix it (this is rare).
- It also has happened after entering a house/instance (this is rare), the same random fix.
- I has happened with other mice and Windows versions
- It seems to be more frequent in some client builds. (this impression is totally subjective, considering there are periods without using the mail so often)
Today:
Since I'm positive that, while having to clients running, it is possible to get the bug in one client but not in the other.
I made several tests, using one character to send, 1-10 mails with random items and money to the other, who used AND not the mousewheel while opening the mail and detaching the items and money. I did this in Falathlorn homesteads AND in Bree's West Vault.
I was not able to reproduce the bug. (yes a bug that usually happens me when I use the mailbox :D).
------------------
1) What is your operating system?
Windows 10 Pro 64b
2) Is your mouse wired or wireless?
Wireless, using it wired at the moment
3) Are you using any LotRO plugins?
Yes, BevyObars, Pets, TerrainMap
4) Do you typically play full-screen, fake full-screen, or windowed?
Full screen (windowed)
5) Do you frequently switch away from the LotRO process to work in other windows?
Yes, most times
6) What are the mouse name and drivers as reported from dxdiag.exe? (please do not post a full dxdiag export)
Mouse: Razer Naga Epic
Code:USB Devices
-----------
+ Concentrador raíz USB (xHCI)
| Vendor/Product ID: 0x8086, 0x8CB1
| Matching Device ID: USB\ROOT_HUB30
| Service: USBHUB3
| Driver: USBHUB3.SYS, 7/16/2016 08:41:55, 535904 bytes
|
+-+ Dispositivo compuesto USB
| | Vendor/Product ID: 0x0458, 0x4018
| | Location: Port_#0003.Hub_#0003
| | Matching Device ID: USB\COMPOSITE
| | Service: usbccgp
| | Driver: usbccgp.sys, 7/16/2016 08:41:55, 169312 bytes
| |
| +-+ Dispositivo de entrada USB
| | | Vendor/Product ID: 0x0458, 0x4018
| | | Location: 0000.0014.0000.003.000.000.000.000.000
| | | Matching Device ID: USB\Class_03&SubClass_01
| | | Service: HidUsb
| | | Driver: hidusb.sys, 11/21/2016 04:24:21, 38400 bytes
| | | Driver: hidclass.sys, 11/21/2016 04:24:21, 156672 bytes
| | | Driver: hidparse.sys, 11/21/2016 04:24:21, 40960 bytes
| | |
| | +-+ Dispositivo de teclado HID
| | | | Vendor/Product ID: 0x0458, 0x4018
| | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| | | | Service: kbdhid
| | | | Driver: kbdhid.sys, 11/21/2016 04:24:21, 39424 bytes
| | | | Driver: kbdclass.sys, 7/16/2016 08:41:54, 62304 bytes
| | |
| +-+ Dispositivo de entrada USB
| | | Vendor/Product ID: 0x0458, 0x4018
| | | Location: 0000.0014.0000.003.000.000.000.000.000
| | | Matching Device ID: USB\Class_03
| | | Service: HidUsb
| | | Driver: hidusb.sys, 11/21/2016 04:24:21, 38400 bytes
| | | Driver: hidclass.sys, 11/21/2016 04:24:21, 156672 bytes
| | | Driver: hidparse.sys, 11/21/2016 04:24:21, 40960 bytes
| | |
| | +-+ Mouse compatible con HID
| | | | Vendor/Product ID: 0x0458, 0x4018
| | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| | | | Service: mouhid
| | | | Driver: mouhid.sys, 7/16/2016 08:41:54, 32256 bytes
| | | | Driver: mouclass.sys, 7/16/2016 08:41:54, 59232 bytes
| | |
| +-+ Dispositivo de entrada USB
| | | Vendor/Product ID: 0x0458, 0x4018
| | | Location: 0000.0014.0000.003.000.000.000.000.000
| | | Matching Device ID: USB\Class_03
| | | Service: HidUsb
| | | Driver: hidusb.sys, 11/21/2016 04:24:21, 38400 bytes
| | | Driver: hidclass.sys, 11/21/2016 04:24:21, 156672 bytes
| | | Driver: hidparse.sys, 11/21/2016 04:24:21, 40960 bytes
| | |
| | +-+ Dispositivo de teclado HID
| | | | Vendor/Product ID: 0x0458, 0x4018
| | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| | | | Service: kbdhid
| | | | Driver: kbdhid.sys, 11/21/2016 04:24:21, 39424 bytes
| | | | Driver: kbdclass.sys, 7/16/2016 08:41:54, 62304 bytes
| |
+-+ Dispositivo compuesto USB
| | Vendor/Product ID: 0x1532, 0x001F
| | Location: Port_#0004.Hub_#0003
| | Matching Device ID: USB\COMPOSITE
| | Service: usbccgp
| | Driver: usbccgp.sys, 7/16/2016 08:41:55, 169312 bytes
| |
| +-+ Razer Naga Epic
| | | Vendor/Product ID: 0x1532, 0x001F
| | | Location: 0000.0014.0000.004.000.000.000.000.000
| | | Matching Device ID: usb\vid_1532&pid_001f&mi_00
| | | Service: HidUsb
| | | Driver: RzWizardPkg.exe, , 0 bytes
| | | Driver: hidusb.sys, 11/21/2016 04:24:21, 38400 bytes
| | | Driver: hidclass.sys, 11/21/2016 04:24:21, 156672 bytes
| | | Driver: hidparse.sys, 11/21/2016 04:24:21, 40960 bytes
| | | Driver: RazerCoinstaller.dll, 4/12/2016 07:20:52, 95400 bytes
| | |
| | +-+ Razer Naga Epic
| | | | Vendor/Product ID: 0x1532, 0x001F
| | | | Matching Device ID: HID\VID_1532&PID_001F&MI_00
| | | | Upper Filters: rzudd
| | | | Service: mouhid
| | | | Driver: rzudd.sys, 8/13/2015 12:36:50, 202952 bytes
| | | | Driver: mouhid.sys, 7/16/2016 08:41:54, 32256 bytes
| | | | Driver: mouclass.sys, 7/16/2016 08:41:54, 59232 bytes
| | | | Driver: WdfCoInstaller01009.dll, 8/13/2015 12:36:52, 1731848 bytes
| | |
| +-+ Dispositivo de entrada USB
| | | Vendor/Product ID: 0x1532, 0x001F
| | | Location: 0000.0014.0000.004.000.000.000.000.000
| | | Matching Device ID: USB\Class_03
| | | Service: HidUsb
| | | Driver: hidusb.sys, 11/21/2016 04:24:21, 38400 bytes
| | | Driver: hidclass.sys, 11/21/2016 04:24:21, 156672 bytes
| | | Driver: hidparse.sys, 11/21/2016 04:24:21, 40960 bytes
| | |
| | +-+ Razer Naga Epic
| | | | Vendor/Product ID: 0x1532, 0x001F
| | | | Matching Device ID: HID\VID_1532&PID_001F&MI_01
| | | | Upper Filters: rzudd
| | | | Service: kbdhid
| | | | Driver: rzudd.sys, 8/13/2015 12:36:50, 202952 bytes
| | | | Driver: kbdhid.sys, 11/21/2016 04:24:21, 39424 bytes
| | | | Driver: kbdclass.sys, 7/16/2016 08:41:54, 62304 bytes
| | | | Driver: WdfCoInstaller01009.dll, 8/13/2015 12:36:52, 1731848 bytes
Good Luck with this one and thanks;)Quote:
Originally Posted by Silorien
/edit
I reproduced the bug using the AH (Bree West Gate), on both characters.
- Character One detaching 1 bought item, from one mail.
- Character Two detaching the coin from one mail
- Using the mouse wheel: no bug
- Not using the mouse wheel: no bug
- Character One detaching items from 10 mails.
- Character Two detaching coin from 10 mails
- Using the mouse wheel = bug
- Not using the mouse wheel = bug
This is what gives me the Zoom bug 100% of the time.
Step 1: Have multiple letters ready to read... enough so that the mail window gets a scroll bar on the side.
Step 2: Double Click the top letter to open.
Step 3: Delete that opened letter.
Step 4: Profit.
I hope this helps you reproduce the bug.
Thanks for the information you have all provided. There have been a few new suggestions here that I don't recall seeing on previous threads, but I'm still unable to get a repro. However, the trend so far points overwhelmingly towards either Logitech or Razer mice hardware and drivers. Further, the results indicate that the problem is OS, display type, hardware connection type, and plugin agnostic, so no need to focus on those points any longer. I have requisitioned various Logitech and Razer mice which should arrive sometime next week.
For what it's worth I use a Corsair m90 and have it happen regularly when i'm at the AH possibly with the mail window open, not sure on that last part if it's always the case.Quote:
Originally Posted by Silorien
When I moved from a logitech wireless mouse to a logitech G502 hardwire mouse, the scroll zoom / mail scroll bug stopped occurring.
2 cents
I haven't been reading all the posts regarding this issue, but I can say that I have had this same bug occur in other types of mice too than just Logitech or Razer brand. Now I have a wired Logitech G300 (never owned a Razer one) and had this zoom bug happen to me about a week ago, but I did experience it also back in 2010-2013 when I used Microsoft mouse.Quote:
Originally Posted by Silorien
I, too, have thought it is about mail. But when it happened again week ago, I *think* I hadn't opened mail box at all, but just ported that character to Hrimbarg, went inside to talk to the dwarves, and when I came out I noticed the zoom wasn't working. As said, I can't be 100% sure I didn't open Hrimbarg or any other mail box because I wasn't paying attention, but I only have the memory of logging the said character in and fetching the quests there. So, could it be possible, that in confined spaces, where the ceiling is low and auto-zooms your camera, it could have an effect on this zoom function as well?
I have a scroll/zoom issue too but rarely so it don't bother me I don't use logitech the only logitech i use is a headset.
I'm curious if your testing is being done on a live server or a test server. I get the feeling that the bug is due to input made in the period where the server is under stress and giving slow down messages. If I am correct, the bug may be very difficult, or impossible, to reproduce on a test server.Quote:
Originally Posted by Silorien
Logitech G500 for me, W10, usb, W10 automated drivers.
I've had the non-stop spin bug forever, both in LotRO and WoW. Alt-tab out to desk top and back in always stops it, but never figured out why it's happening.Quote:
Originally Posted by Nzin
At least the alt-tab fix works reliably :)
With the spin problem, as I said earlier...just press the numeric keyboard with 2, 4, 8 or 6 depending on what way you're spinning. It stops it straight away.Quote:
Originally Posted by clrsf06
Been getting this bug for 9 years now with completely different computers and mice. I remember noticing it for the first time during Mines of Moria. Current setup on my main gaming machine:
1) What is your operating system? Windows 7 until recently, now Windows 10
2) Is your mouse wired or wireless? Wired
3) Are you using any LotRO plugins? Yes
4) Do you typically play full-screen, fake full-screen, or windowed? Usually windowed
5) Do you frequently switch away from the LotRO process to work in other windows? Yes
6) What are the mouse name and drivers as reported from dxdiag.exe? (please do not post a full dxdiag export)
+-+ Evoluent VerticalMouse 4
| | Vendor/Product ID: 0x1A7C, 0x0191
| | Location: Port_#0002.Hub_#0001
| | Matching Device ID: USB\VID_1A7C&PID_0191
| | Lower Filters: EvoMouseDriverFilterHidUsb
| | Service: HidUsb
| | Driver: EvoMouseDriverFilterHidUsb.sys , 1/29/2016 19:34:28, 29936 bytes
| | Driver: hidusb.sys, 11/20/2016 14:10:57, 38400 bytes
| | Driver: hidclass.sys, 11/20/2016 14:10:57, 156672 bytes
| | Driver: hidparse.sys, 11/20/2016 14:10:57, 40960 bytes
| | Driver: wdfcoinstaller01009.dll, 1/29/2016 19:36:46, 1730288 bytes
| |
| +-+ Evoluent VerticalMouse 4
| | | Vendor/Product ID: 0x1A7C, 0x0191
| | | Matching Device ID: HID\VID_1A7C&PID_0191
| | | Service: mouhid
| | | Driver: mouhid.sys, 7/16/2016 07:41:54, 32256 bytes
| | | Driver: mouclass.sys, 7/16/2016 07:41:54, 59232 bytes
Thanks, Silorien, for looking into this!
I can reproduce this when I end up with two copies of the game running. The scrolling works in one window, but not the other. I end up having to restart to get it working.Quote:
Originally Posted by Tybur
1) Windows 10Quote:
Originally Posted by Tybur
2) HP wired mouse
3) No plugins installed or running
4) Full-screen windowed
5) Constantly switching windows
6)| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x046D, 0xC077
| | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| | | Service: mouhid
| | | Driver: mouhid.sys, 7/16/2016 06:41:54, 32256 bytes
| | | Driver: mouclass.sys, 7/16/2016 06:41:54, 59232 bytes
Noishe, thanks for this tip! I'd tried many things but couldn't get it to stop without tabbing out. I've since tried the arrow buttons on the keypad and it works for me! Nice, not having to tab out and worry about getting back in too late to avoid injury or death :-) I just press all four arrows, left/right or up/down till one works.Quote:
Originally Posted by Noishe
Is this "investigation" still ongoing? I still get this about 3 times a day and have to restart client each time...every click when my mailbox is open is truly terrifying.
I'll post my data in case the investigation is still goin on and it may help.
What is your operating system?
Windows 10 Pro, 64-bit
Is your mouse wired or wireless?
Wired
Are you using any LotRO plugins?
Lotropad, Bevy o' Bars, Buffbars. Though I'm pretty sure I've experienced this without plugins.
Do you typically play full-screen, fake full-screen, or windowed?
Windowed Full-screen.
Do you frequently switch away from the LotRO process to work in other windows?
Sometimes, usually to Discord.
What are the mouse name and drivers as reported from dxdiag.exe? (please do not post a full dxdiag export)
Logitech 'Gaming Mouse G502' with latest drivers.
Any other patterns you have observed about your behaviour just before the bug starts occurring.
Only happens to me when opening mail, usually from the Auction House (Open mail, detaching item/gold - repeat)
I don't know if Silorien / Tybur are still interested in this issue, but here is a way I found to reliably reproduce the problem, on my setup.
Note that although my method uses a plugin, that doesn't necessarily mean the same offending code can't be reached in other (non-plugin) ways.
Thanks for posting on this thread, it's funny I just had this issue happen to me 3 times yesterday and this thread pops up again today :)Quote:
Originally Posted by Thurallor
What I found is that if i scroll zoom while I have my mail open this tends to cause it to get stuck. Hopefully that helps too.
I have been getting this as well, at first it drove me crazy. I thought I had unbound it and tried to rebind it to mouse scroll and this didnt work, then I thought I must of hit some unknown hotkey to disable mouse scrolling.Quote:
Originally Posted by Strider5548
After 10 years, fix it, it's been around that long.
Thank you for posting a reliable repro; I'll try to give this some attention again soon. We were unable to reproduce this internally, even after purchasing a bunch of test mice and extensive testing with the mail and auction hall panels. I read on an external forum (I don't remember where) that the problem was isolated to plugins, but have not had an opportunity to determine what is causing the problem.Quote:
Originally Posted by Thurallor
Quote:
Originally Posted by Silorien
Hey Silorien,
Thanks for staying on top of this. In case it's helpful, these are the 3 plugins that I use:
-Songbook
-Combat Analysis
-Travel Window
Thanks for looking at this again. I don't use any plug-ins but do occasionally suffer from this problem. In fact, I think this goes back to before plug-ins were even available in LotRO. It definitely has something to do with the Mail UI.Quote:
Originally Posted by Silorien
I've had the problem seemingly randomly (no repro, alas) and to my knowledge have never touched anything Lua.Quote:
Originally Posted by Silorien
All the same, glad someone found a way to give you something to work with! Fingers crossed! :D
You realize that if you manage to fix this, you'll achieve legendary status in the game, right? I'll name all my children after you.Quote:
Originally Posted by Silorien
Please note that this is happening to me immediately after login now. Corsair Scimitar Pro on Win 10. I have the addons Hugebags and Task Items as well as the JRR interface skins.Quote:
Originally Posted by Silorien
IIRC it happens when you have more than few new messages in your ingame mailbox - when you scroll down the list with mouse scrollwheel for some reason the focus just stays there until restart even when you close the mail window.Quote:
Originally Posted by Silorien
The bottom line - never use your mousewheel to scroll down or up in your inbox to evade this issue. Funny though, because this bug is there there for like ages already :)
Aha! Now that could explain my situation.Quote:
Originally Posted by Mich-666
Hmm, I routinely scroll with my mouse wheel, since I often have a long mail list. I have never seen this issue; so, at least for me even when scrolling through seems to be one cause, there is more to this story than meets the eye. That may be why SSG's team have had such an issue reproducing this bug. I do want to see this fixed, if possible.Quote:
Originally Posted by Mich-666
This is how it works for me, too. A temporary fix I'd like to see would be to disable mouse-wheel scrolling in the mail window; just require manual scroll bar dragging.Quote:
Originally Posted by Mich-666
This is now fixed in the current Bullroarer build (32-bit client).Quote:
Originally Posted by Thurallor
If you're using the 64-bit client, plugins aren't currently supported, so I'm not sure if Silorien's fix is included or not. One of you guys who can easily reproduce the issue by scrolling the mail window should try it out.