4 day vip nowhere

Hello,

During last month before extended downtime i was vip (one year sub). My sub ended after this downtime (11 march and server were back 9 march) and the support answered me i will get my 4 day and i was eligible. But actualy i have nothing.

Any statement ? Am i alone ?


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EDIT :

Ok i got a coupon code for vip. All true and eligible premium member in my case should be post here and/or request here => https://help.standingstonegames.com
Are you eligible ? FAQ here = > https://www.lotro.com/forums/showthr...and-FAQ-3-9-19
Thanks SSG.

You are not alone.

Quote:

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Originally Posted by Papou_sous_la_montagne

Hello,

During last month before extended downtime i was vip (one year sub). My sub ended after this downtime (11 march and server were back 9 march) and the support answered me i will get my 4 day and i was eligible. But actualy i have nothing.

Any statement ? Am i alone ?

---

Definitely not alone. My sub is still showing next billing date as June 17th, and it's been that way since my last payment. No four days added as of yet.

This was Tweeted out yesterday afternoon:

@lotro: We have now granted the VIP time extension to remaining eligible players who had not previously received their extension following a lengthy downtime in March. We are sorry it took as long as it has to get this done, but the process hit a few snags. #LOTRO

Quote:

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Originally Posted by Raymore

This was Tweeted out yesterday afternoon:

@lotro: We have now granted the VIP time extension to remaining eligible players who had not previously received their extension following a lengthy downtime in March. We are sorry it took as long as it has to get this done, but the process hit a few snags. #LOTRO

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Yup, saw that, and it's also been added as an announcement here in the LOTRO forums. Nothing been added to my VIP time though, so looks like some of those snags are still snagging.

Quote:

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Originally Posted by Raymore

This was Tweeted out yesterday afternoon:

@lotro: We have now granted the VIP time extension to remaining eligible players who had not previously received their extension following a lengthy downtime in March. We are sorry it took as long as it has to get this done, but the process hit a few snags. #LOTRO

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Please.... Read my post. I know this announcement. I am premium.

We are looking into these reports.

Quote:

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Originally Posted by Cordovan

We are looking into these reports.

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We will see.

I have VIP during downtime too. My VIP ends in 3-4 days after downtime, and I don't get anything, but I don't talk to support.

I wonder how that would work..... You were VIP during the downtime, therefore you would be eligible for 4 days of VIP time. BUT.... if your VIP lapsed say.....a week after the downtime when nothing was granted yet, you probably wouldn't have been automatically granted anything NOW, during your "Premium" period.

So, is SSG going to give those people a "mini subscription" of VIP for 4 days (e.g. with a store code or something), or will they have to re-sub to VIP to be granted e.g. 35 days instead of 31 (or 34/30 depending on what month we are in)?

That is a rather interesting scenario, and I am guessing this will apply to quite a few people.

Quote:

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Originally Posted by maartena

I wonder how that would work..... You were VIP during the downtime, therefore you would be eligible for 4 days of VIP time. BUT.... if your VIP lapsed say.....a week after the downtime when nothing was granted yet, you probably wouldn't have been automatically granted anything NOW, during your "Premium" period.

So, is SSG going to give those people a "mini subscription" of VIP for 4 days (e.g. with a store code or something), or will they have to re-sub to VIP to be granted e.g. 35 days instead of 31 (or 34/30 depending on what month we are in)?

That is a rather interesting scenario, and I am guessing this will apply to quite a few people.

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I'd hazard a guess that the snag may have something to do with expired subs in some cases - like the system may struggle to extend something that isn't already there. But my VIP hasn't expired. It was active during the downtime, and still is, but the extension still hasn't applied to my account. So it would seem it's a snag that isn't only affecting Premium status that was VIP at the time.

Hopefully, they can find the problem. I find it very generous to be getting 4 extra days for the amount of extra down time we had over the forecast 22 hours, and I'm quite happy to wait while they look into it.

Quote:

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Originally Posted by Cordovan

We are looking into these reports.

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Thanks. Much appreciated.

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Originally Posted by Arnenna

I find it very generous to be getting 4 extra days for the amount of extra down time we had over the forecast 22 hours, and I'm quite happy to wait while they look into it.

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No you are wrong. This is normal to give to theirs customers what they paid for specially when service is interrupted. Not an argument here. Your words should apply only about 250 LP and giftbox. Come back on earth.

The problem is their amateurism and incompetence as usual and this will never change. I am tough i know but they always disappointing player.

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Originally Posted by Papou_sous_la_montagne

No you are wrong. This is normal to give to theirs customers what they paid for specially when service is interrupted. Not an argument here. Your words should apply only about 250 LP and giftbox. Come back on earth.

The problem is their amateurism and incompetence as usual and this will never change. I am tough i know but they always disappointing player.

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Our opinion on what generosity is, clearly differs. You do not have to agree with mine :) Neither opinion is right or wrong. I lost about 12 hours of potential play time in the period of downtime after the downtime that was forecast, and I gain four days back for it. IMO, that's more than fair.

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Originally Posted by Cordovan

We are looking into these reports.

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This is good. I too am missing them, and I sent an in-game ticket.

Quote:

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Originally Posted by Arnenna

Our opinion on what generosity is, clearly differs. You do not have to agree with mine :) Neither opinion is right or wrong. I lost about 12 hours of potential play time in the period of downtime after the downtime that was forecast, and I gain four days back for it. IMO, that's more than fair.

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It's not about opinion it's about facts overall vision and logic. Give back sub lost day is NORMAL and server were down approximatively 80 hours => 3.33 days => 4 vip day. It's not about generosity, they aren't. It's just about marketing, corporate image and keep player in good state because they made big mistake. 250 LP and box was for it too. You can accept it or no (it's seem you accept it and i am fine with it).

True generousity is linked with doing things without being interested like here without this kind of relationship (sellers and buyers). Since i play i never see warner turbine or SSG give us anythings with no reason and only to give us pleasure.

Please feel free to argue with me if i am wrong but don't hide you behind " it's my opinion....blah blah blah".

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Originally Posted by Papou_sous_la_montagne

Please.... Read my post. I know this announcement. I am premium.

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I read your post. I was providing you with information you may not have had from Twitter.

Quote:

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Originally Posted by Arnenna

Our opinion on what generosity is, clearly differs. You do not have to agree with mine :) Neither opinion is right or wrong. I lost about 12 hours of potential play time in the period of downtime after the downtime that was forecast, and I gain four days back for it. IMO, that's more than fair.

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It seems you are thinking of playtime and VIP time as being the same thing. If they were, you would be right. Losing 12 hours of playtime and getting 4 days of VIP time would be very generous if VIP time only counted down while you were actually playing.

The downtime for the datacenter work started early on wednesday and things were not back online until Saturday. so adding 4 days VIP is perfectly reasonable in this case. I am not saying SSG hasn't been generous in other ways, but the time extension seems pretty basic on its face.

My question about it has been, what about anyone who had time to play the week it was down (maybe because of spring break, vacation from work, etc), but does not have time now, more than a month later. Can they contact support and get the time added to the next time they renew their subscription instead?

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Originally Posted by Thornglen

It seems you are thinking of playtime and VIP time as being the same thing. If they were, you would be right. Losing 12 hours of playtime and getting 4 days of VIP time would be very generous if VIP time only counted down while you were actually playing.

The downtime for the datacenter work started early on wednesday and things were not back online until Saturday. so adding 4 days VIP is perfectly reasonable in this case. I am not saying SSG hasn't been generous in other ways, but the time extension seems pretty basic on its face.

My question about it has been, what about anyone who had time to play the week it was down (maybe because of spring break, vacation from work, etc), but does not have time now, more than a month later. Can they contact support and get the time added to the next time they renew their subscription instead?

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My VIP time does only count when I'm playing, because I'm realistic and I know what a sub means. When I purchase it, I know full well that it's going to be ticking down while I'm sleeping, in work, eating, using the bathroom or anything else that doesn't involve being in the game. For me personally, I lost about 12 hours game time in the 2.5 extra days the game was down. Some will have lost more I'm sure, some perhaps a bit less. When I go away on holiday, I lose two full weeks or more of my sub. That's what happens when you purchase a sub. It can't be halted whenever we go offline, just like we can't stop a movie if we decide to go to the toilet half way through. We buy it with our eyes open. It has to be everything it states it is on the tin, but that's all it has to be.

The delivery of 4 days extended VIP is to pay for all the time that was down and a little bit more on top. It's to cover actual losses for people who paid for something. It isn't really a gift, and shouldn't really be treated as one by the players. The inconvenience payment of 250LP and a giftbox is however, a gift, and it was given to all players (whether VIP or not) who had logged in during 30 days prior to the downtime.

As for your question, I suppose what they do with that is up to them. For players that haven't got a currently running sub, I suppose they will get the time added to their next sub purchase maybe, or perhaps a code for 4 days to use within a specified time frame. For players like me, who already have a running, active sub, it will tag on the end, whether we have time to play in that period or not. But that's no different to what we already purchase.

If I buy 90 days, then I get 90 days to play. If I can only play 70 of them, because I don't feel like playing, I'm ill, on vacation, in work or in bed, or my PC decides to break, then I lose the other 20. If I lose sub time because it's something SSG does, and they give sub time back to me, it means no losses, which is fair. The extra 1.5 days they have given (the first 22 hours was a forecast downtime), is a bonus.

Quote:

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Originally Posted by Papou_sous_la_montagne

It's not about opinion it's about facts overall vision and logic. Give back sub lost day is NORMAL and server were down approximatively 80 hours => 3.33 days => 4 vip day. It's not about generosity, they aren't. It's just about marketing, corporate image and keep player in good state because they made big mistake. 250 LP and box was for it too. You can accept it or no (it's seem you accept it and i am fine with it).

True generousity is linked with doing things without being interested like here without this kind of relationship (sellers and buyers). Since i play i never see warner turbine or SSG give us anythings with no reason and only to give us pleasure.

Please feel free to argue with me if i am wrong but don't hide you behind " it's my opinion....blah blah blah".

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They give you a hobbit gift every day and a gold hobbit gift every week if you're subbed. They give you sales every week. They give you a free item every week. They give you free rein on in game LP, to pick up at your leisure. They will grant you the 3.33 days to cover anything that you lost from your purchased sub. Everything else, is generosity. Heck, we can play a whole game, completely free, if we wish to. Please come out from under that rain cloud.

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Originally Posted by Arnenna

They give you a hobbit gift every day and a gold hobbit gift every week if you're subbed. They give you sales every week. They give you a free item every week. They give you free rein on in game LP, to pick up at your leisure. They will grant you the 3.33 days to cover anything that you lost from your purchased sub. Everything else, is generosity. Heck, we can play a whole game, completely free, if we wish to. Please come out from under that rain cloud.

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All of it in commercial and marketing perspective like i said. Nothing to do with generosity.

Example : Hobbit gift is like free game smartphone app. Encourage frustrated player to purchase virtual money to unlock functionality or better chance to win good price. Encourage him to purchase LP because farming is boring ( they lowered LP deed reward in the past ;) )....etc

You can’t keep defending the game like this.

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Originally Posted by Arnenna

Heck, we can play a whole game, completely free, if we wish to.

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How somebody has a response to that against SSG being generous is beyond me

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Originally Posted by Papou_sous_la_montagne

All of it in commercial and marketing perspective like i said. Nothing to do with generosity.

Example : Hobbit gift is like free game smartphone app. Encourage frustrated player to purchase virtual money to unlock functionality or better chance to win good price. Encourage him to purchase LP because farming is boring ( they lowered LP deed reward in the past ;) )....etc

You can’t keep defending the game like this.

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Hmmm, there is plenty about the game that I have gripes about, so don't fret that. I just don't see the issue here with the extended VIP they are giving players for the downtime. You lost some time, and you'll get it back once they sort out the snag, and that's on top of the 250 LP and giftbox you already got. I'm not sure what you expect above and beyond that.

I said nothing about farming LP. Just play the game, and you'll earn LP as you go. Yes. rolling alt after alt through low areas to get LP would be boring, but playing the game, isn't. Sure, it's easier to pay, which is why many players do pay (and how the game makes money to stay in development), but for those players out there that cannot pay, a totally free game is about as generous as it gets. Maybe you thought it was only us folks that have the ability to dip into a wallet now and then, that play this game. We're not. It's your choice if you pay to play, but you definitely don't have to.

About hobbit gifts lol, only the completely naive would gamble real money on getting a good prize from them, considering the best prize inside them can be bought directly from the store for much less than that gamble would cost. It's not something anyone should even be considering, let alone feel tempted about. Alternatively, you can live without it and just enjoy the game.

I can defend what I want. Likewise, you can have your opinion.

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Originally Posted by Cityboy_007

How somebody has a response to that against SSG being generous is beyond me

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It is generous. It may not appeal to you as particularly generous, or even to me on any personal level (because I pay to play), but I play with a couple of people who can't pay to play. They can, through the generous free model of this game, play alongside me in the game. Should I decide to go off and play a sub only game, that wouldn't be the case.

oh Maybe I should have punctuated better but I am with you on this. SSG has been quite generous.

My intent was to question the other individual who responded to your statement

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Originally Posted by Cityboy_007

oh Maybe I should have punctuated better but I am with you on this. SSG has been quite generous.

My intent was to question the other individual who responded to your statement

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:) It was probably more to do with my reading, than your writing. It's late here, tired eyes :)

Maybe we should re-sub to gain this 4 day bonus ? I bet on it. :3

I am wondering why i am paying LP for this game and support lotro. I feel really bad atm.

Save us Lord !

I have 2 VIP accounts, both with ongoing yearly subscriptions, and both still have the original date for renewal - no extra 4 days.

However since I intend to continue as VIP until I no longer play, the extra 4 days is meaningless so it doesn't worry me.

I just posted so that SSG will be aware that the extra 4 days is still not added in many cases.

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Originally Posted by Papou_sous_la_montagne

Maybe we should re-sub to gain this 4 day bonus ? I bet on it. :3

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I am indeed interested how they are going to solve this. As there was quite some time (several weeks) between the downtime, and the awarding of the 4 days account time to VIP accounts.... those people whose VIP had lapsed in the meantime would have gotten nothing.

So in short, people who no longer are VIP now, but were during the downtime are owed something....

Either:

1) A refund for 4 days.
2) A VIP code for 4 days.
3) 4 days automatically added to their first VIP month when they sign up again.....

Option 2 seems the most fair to me, not everyone would want to spend additional money just to get their 4 days added, and a refund is a hassle for everyone: It is costly for SSG, and at a cost of 50 cents a day (based on $15 a month), you'd be getting $2. Big whoop.

I'm willing to bet though.... that SSG didn't really think of this particular scenario. ;)

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Originally Posted by maartena

1) A refund for 4 days.
2) A VIP code for 4 days.
3) 4 days automatically added to their first VIP month when they sign up again.....

Option 2 seems the most fair to me, not everyone would want to spend additional money just to get their 4 days added, and a refund is a hassle for everyone: It is costly for SSG, and at a cost of 50 cents a day (based on $15 a month), you'd be getting $2. Big whoop.

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Since these subscriptions began in February, they only included 28 days, so it's more like 54¢/d (plus tax) (OT: they should charge by number of days instead of "one month")...but yeah. The point stands. I think for most of us it's the time rather than the money, and I'm among those who wouldn't buy in for another month to get the days I already paid for - that would seem like a downright fraudulent setup.

Quote:

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Originally Posted by Cordovan

We are looking into these reports.

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Cord, old chap -- do you have an update for this matter ?

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Originally Posted by Elquasso

Cord, old chap -- do you have an update for this matter ?

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I think they didn't consider this particular scenario, and now they need to figure out how to give these people a 4-day VIP code! :D

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Originally Posted by Arestelle

Since these subscriptions began in February, they only included 28 days, so it's more like 54¢/d (plus tax) (OT: they should charge by number of days instead of "one month")...but yeah. The point stands. I think for most of us it's the time rather than the money, and I'm among those who wouldn't buy in for another month to get the days I already paid for - that would seem like a downright fraudulent setup.

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In my opinion, the best solution would be 4 days of VIP given to the accounts that are now Premium. There are three possible options here:


Option 1: Look in the database, see which accounts turned Premium AFTER the downtime, but BEFORE the 4-day grant..... and simply add 4 days of VIP time to all of those accounts.
Upside: Everyone gets their 4 days.
Downside: If you just grant 4 days, and someone doesn't play for a week and then finds out he HAD 4 days of VIP that have now once again lapsed..... it wouldn't be too fair.

Option 2: Create a 4-day VIP code, and send the unique code to everyone that was affected.
Upside: Everyone can decide when to start their VIP.
Downside: People may not receive the email, their email address associated with the account might not be updated (this happens more often than you think, people forget about it.... they just log on to the game) - Another downside is that they will probably want to give the code an expiration date (so people don't go around selling/buying codes for years on end) and if they don't read their email till after....

Option 3: Have affected people contact support when they are ready to receive their 4 days.
Upside: Everyone can decide when to contact support to get it done.
Downside: Support isn't available round the clock, and if someone puts in a ticket on Friday because they think they can VIP through the weekend, and it doesn't get dealt with till Monday...... they will be upset.

All in all, this is a rather interesting scenario, and SSG probably is still thinking about a solution.

An update though, would indeed be appreciated! :)

Quote:

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Originally Posted by maartena

In my opinion, the best solution would be 4 days of VIP given to the accounts that are now Premium. There are three possible options here:


Option 1: Look in the database, see which accounts turned Premium AFTER the downtime, but BEFORE the 4-day grant..... and simply add 4 days of VIP time to all of those accounts.
Upside: Everyone gets their 4 days.
Downside: If you just grant 4 days, and someone doesn't play for a week and then finds out he HAD 4 days of VIP that have now once again lapsed..... it wouldn't be too fair.

Option 2: Create a 4-day VIP code, and send the unique code to everyone that was affected.
Upside: Everyone can decide when to start their VIP.
Downside: People may not receive the email, their email address associated with the account might not be updated (this happens more often than you think, people forget about it.... they just log on to the game) - Another downside is that they will probably want to give the code an expiration date (so people don't go around selling/buying codes for years on end) and if they don't read their email till after....

Option 3: Have affected people contact support when they are ready to receive their 4 days.
Upside: Everyone can decide when to contact support to get it done.
Downside: Support isn't available round the clock, and if someone puts in a ticket on Friday because they think they can VIP through the weekend, and it doesn't get dealt with till Monday...... they will be upset.

All in all, this is a rather interesting scenario, and SSG probably is still thinking about a solution.

An update though, would indeed be appreciated! :)

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Of these ideas, I think option 2 would be the best for everyone - as you say, 1 could leave players out in the dark if they're not active right when it's applied; and option 3 sounds like a *lot* more work for the support team. They could send a code to affected players in-game as well - a one-use-per-account code but send it to all characters' mail for the best chance of finding it, whichever character they use next. Or even a one-use-period code that's unique for each account, to prevent buying/selling?

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Originally Posted by Elquasso

Cord, old chap -- do you have an update for this matter ?

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Cord ?

A 4 day vip code is really a good option.

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Originally Posted by Papou_sous_la_montagne

A 4 day vip code is really a good option.

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That is probably the best. Cordovan's silence on the matter though makes me think they simply had not considered this scenario, and they are probably still trying to work it out. Remember: They changed store providers a year or two ago, and creating codes for things isn't always an easy thing to do apparently, especially when it comes to account matters like this one.

I have 4 VIP accounts/subscriptions plus one VIP for my wife and none have the added 4 days. So not all the accounts have been updated. according to my subscriptions. Waiting Patiently

Beia

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Originally Posted by Elquasso

Cord ?

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Cord ? [not letting this thread disappear into the Black Abyss]

4 extra days of VIP are rather meaningless to me in the long run since I can't play on Legendary servers without VIP anyways.

Reminds me of premium housing: no upkeep if you're VIP, but expensive upkeep without being VIP, yet can't even get to the premium house on legendary servers without being VIP anyways.

https://i.imgur.com/LfkHgiR.gif

4 days of VIP roughly equates to 3.99 U.S. dollars that effectively departed my pockets during that outtage. I intend to get it back.

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Originally Posted by Elquasso

4 days of VIP roughly equates to 3.99 U.S. dollars that effectively departed my pockets during that outtage. I intend to get it back.

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If VIP is 15 USD a month, don't you mean $2 instead? (15/31) * 4 = just under 2. Or are you running two VIP accounts?

Don't talk about getting back money. Be serious please. This is not about it and there is no reason for it.

Ok i got a coupon code for vip. All true and eligible premium member in my case should be post here.

Thanks SSG.

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Originally Posted by Papou_sous_la_montagne

Ok i got a coupon code for vip. All true and eligible premium member in my case should be post here.

Thanks SSG.

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Yup, the same here. A code to extend my current sub. Looks like they are sorting out those snags. Much appreciated.

So do you have to post here to get your 4 days lost vip back........because still nothing...

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Originally Posted by cop

So do you have to post here to get your 4 days lost vip back........because still nothing...

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Are you eligible ? FAQ here = > https://www.lotro.com/forums/showthr...and-FAQ-3-9-19

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Originally Posted by cop

So do you have to post here to get your 4 days lost vip back........because still nothing...

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No, same here. My missing VIP time remains missing.

And to papou - yeah dude, I certainly wouldn't be spending my time here in this thread or related ones if I hadn't been shorted VIP time that I paid for, and I doubt others would either.

Quote:

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Originally Posted by Elquasso

4 days of VIP roughly equates to 3.99 U.S. dollars that effectively departed my pockets during that outtage. I intend to get it back.

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If you pay monthly @ $14.99, VIP costs you roughly 50 cents a day. So 4 days are about $2.
If you pay 3-monthly @ $27.99, which is actually a much better deal than paying monthly.... you pay about 31 cents a day, or $1.24 for four days.

Note that SSG (And Turbine) have always had in their terms of service that they do not give refunds, so a return of actual money is not going to happen. Best you can hope for is 4 days of VIP time added to your current subscription so your renewal date is pushed 4 days forward, or if you are currently not subscribing a 4-day VIP code of some sort, which is the predicament people in this post seem to be in.

If you however *INSIST* on the money being paid to you, you could hire a $200-an-hour lawyer to see if you could sue them. You might get your $2 back. And a nice hefty lawyer bill. ;)

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Originally Posted by Beia

I have 4 VIP accounts/subscriptions plus one VIP for my wife and none have the added 4 days. So not all the accounts have been updated. according to my subscriptions. Waiting Patiently

Beia

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You should probably open a support ticket if you are current active VIP on all of those accounts....

I have still not received 4 extra days of VIP. Ingame ticked didn't helm as well as an email to support team. Are you guys aware that there are still plenty of people who have not got the extra 4 days of VIP yet ?

I also do not seem to have received the extra 4 days VIP, I also haven't received any emails with a VIP code on it as others seem to have done so. I did make sure to check my spam folder, just in case it landed in there, but there was nothing. Are we supposed to contact someone either via this website or a game ticket. Although I must admit, I have absolutely no idea how you send a game ticket, I've never had the need to.

Quote:

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Originally Posted by Tiadrop

I also do not seem to have received the extra 4 days VIP, I also haven't received any emails with a VIP code on it as others seem to have done so. I did make sure to check my spam folder, just in case it landed in there, but there was nothing. Are we supposed to contact someone either via this website or a game ticket. Although I must admit, I have absolutely no idea how you send a game ticket, I've never had the need to.

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Are you joking me ? Please read first post for website ticket.

Quote:

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Originally Posted by RicoFTW

I have still not received 4 extra days of VIP. Ingame ticked didn't helm as well as an email to support team. Are you guys aware that there are still plenty of people who have not got the extra 4 days of VIP yet ?

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Are you aware i said the coupon solution was perfect for people like me who loose vip sub before they grant the VIP time extension ?

Player like you should wait and / or check they are eligible. Cordo post here and he know problem is you don't troll.

Quote:

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Originally Posted by Papou_sous_la_montagne

Are you joking me ? Please read first post for website ticket.



Are you aware i said the coupon solution was perfect for people like me who loose vip sub before they grant the VIP time extension ?

Player like you should wait and / or check they are eligible. Cordo post here and he know problem is you don't troll.

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No need to attack or demean other players who are just trying to figure things out. You were in the same boat a couple days ago. :)

Quote:

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Originally Posted by Papou_sous_la_montagne

Are you joking me ? Please read first post for website ticket.



Are you aware i said the coupon solution was perfect for people like me who loose vip sub before they grant the VIP time extension ?

Player like you should wait and / or check they are eligible. Cordo post here and he know problem is you don't troll.

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Ok. First of all it doesn't even make sense what you are trying to say. Secondly, I was VIP during the maintenance and I still am. But the 4 days weren't granted to my subscription. So the only troll here is you lol.

Quote:

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Originally Posted by Tiadrop

I also do not seem to have received the extra 4 days VIP, I also haven't received any emails with a VIP code on it as others seem to have done so. I did make sure to check my spam folder, just in case it landed in there, but there was nothing. Are we supposed to contact someone either via this website or a game ticket. Although I must admit, I have absolutely no idea how you send a game ticket, I've never had the need to.

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Be sure to check your messages here in the forum (as notifications to say we have messages do not always work). Hit Private messages, top left. I got my code through here, not through regular email. Cordovan seems to be hard at work trying to get this sorted, so I'm sure he will get to you.

Quote:

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Originally Posted by Papou_sous_la_montagne

Are you aware i said the coupon solution was perfect for people like me who loose vip sub before they grant the VIP time extension ?

Player like you should wait and / or check they are eligible.

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Nope, that's not how it works. My VIP hadn't expired like yours had, but I got my code because I entered this thread. The players adding posts here, are doing the right thing.

Quote:

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Originally Posted by Arnenna

Be sure to check your messages here in the forum (as notifications to say we have messages do not always work). Hit Private messages, top left. I got my code through here, not through regular email. Cordovan seems to be hard at work trying to get this sorted, so I'm sure he will get to you.

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Dear Arnenna, thank you for your tip. I've not used forums much and to be honest, I wasn't even aware that you could send private messages, I'm old so shhhh lol. After figuring things out, I finally discovered the private messages and just as you suggested Cordovan had indeed messaged me with a code. So again, thank you for pointing me in the right direction.

Kind regards
Tiadrop

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Originally Posted by Arnenna

Be sure to check your messages here in the forum (as notifications to say we have messages do not always work). Hit Private messages, top left. I got my code through here, not through regular email. Cordovan seems to be hard at work trying to get this sorted, so I'm sure he will get to you.

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Thank you for this tip! I've never used PMs on the forums and didn't see anything to indicate I had a message, but there it was. Though earlier today I did get a response by email to my help ticket, anyway, so they are responding on multiple fronts...but if it's here, I guess there's no notification or indicator.

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Originally Posted by Tiadrop

Dear Arnenna, thank you for your tip. I've not used forums much and to be honest, I wasn't even aware that you could send private messages, I'm old so shhhh lol. After figuring things out, I finally discovered the private messages and just as you suggested Cordovan had indeed messaged me with a code. So again, thank you for pointing me in the right direction.

Kind regards
Tiadrop

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You're secret's safe with me :) shhhh, I'm old too.

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Originally Posted by Elquasso

Cord ? [not letting this thread disappear into the Black Abyss]

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Cord ? Would you take 10 seconds and possible reply to this thread about the status of this ? Some users are stating that they are receiving PMs with codes, I have not. It would be nice to receive OFFICIAL CLARIFICATION.

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Originally Posted by Elquasso

Cord ? Would you take 10 seconds and possible reply to this thread about the status of this ? Some users are stating that they are receiving PMs with codes, I have not. It would be nice to receive OFFICIAL CLARIFICATION.

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Not going away, Cordovan.

This thread does indeed need an answer from SSG.

@Cordovan, the problem here is that there are players who WERE VIP during the outage, but their VIP lapsed before 4 days were awarded. These players, now being premium, did not get 4 days of VIP time refunded. A solution for these players needs to be presented. I would suggest the easiest way to solve this is to send these players a 4-day VIP code.

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Originally Posted by maartena

This thread does indeed need an answer from SSG.

@Cordovan, the problem here is that there are players who WERE VIP during the outage, but their VIP lapsed before 4 days were awarded. These players, now being premium, did not get 4 days of VIP time refunded. A solution for these players needs to be presented. I would suggest the easiest way to solve this is to send these players a 4-day VIP code.

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It wasn't just players who's VIP had lapsed, it was players with subs that were still current also (mine hadn't expired). Whatever the snag is, it seems to be affecting all sorts of players. Some are getting solutions, some clearly aren't as of yet. Hopefully SSG will get to all of them soon.

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Originally Posted by Arnenna

It wasn't just players who's VIP had lapsed, it was players with subs that were still current also (mine hadn't expired). Whatever the snag is, it seems to be affecting all sorts of players. Some are getting solutions, some clearly aren't as of yet. Hopefully SSG will get to all of them soon.

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. I also haven't seen this 4 day extension on any of our five Vip accounts.accounts/subscriptions.... Still waiting.

I would suggest to open up tickets, if you haven't already.....

The more tickets they see, the better. ;)