Search:

There's an incorrect link in the menu for this website and it's been that way for quite a while.

If you go to the "LOTRO MARKET" menu at the top of this page and select "PREVIOUS EXPANSIONS" it...

Hi, thanks for checking, it is! That new link Altair6 provided got me a response and some great help from a customer service rep named Prolly.

The initial issue turned out to be my fault - I'd...

Thank you!! That seems to be a different form to the one I filled out earlier. And unlike the other, this one actually got me an automated response saying they'd received it, which is the most...

On 29 November (Australia) I ordered some expansions from the LotRO Market. Items included the Mordor Ultimate Fan Bundle and Riders of Rohan standard edition. In ~14 days nothing has arrived,...

I'm now at ELEVEN DAYS from purchasing items in the LotRO market and haven't received the codes, or even any acknowledgement that the order was received (and I've checked any possible junk mail...

Unfortunately it didn't work that way for me. The code wasn't given to me on the web page, and I haven't received any of the expansion perks in-game. It's now 5 days and not so much as a "we've...

Hey :) Indeed, it was eventually resolved, thanks for checking. I forget how long it took but I eventually got a reply and someone resolved the issue and reversed the purchase. Of course none of the...

LotRO Market is clearly run by Ents. They generate the codes by considering each code letter carefully and discussing the merit of its placement in the code, before gathering in a moot to finalize...

OK thanks for your reply :) I guess I'll open a second ticket using the web interface.

I've decided not to subscribe at all, for now. This 9-day wait was the last of my patience with all the...

Returning to the game after many years, I thought I'd resubscribe. Not realizing you should purchase game time inside the game these days, I found and purchased 1 year of game time from the LotRO...

Wow, almost nine days later and they still haven't responded to my ticket for the Lotro Market (aside from an initial form email acknowledging it). This is truly appalling service.

Thanks all, for your suportive comments and advice :)

I try to be thorough in feedback as I find that few people take the time to, and that only makes it harder for them to fix issues. Most issues...

I just wanted to give the perspective of a former player trying to return to the game after all these years, and I also just wanted to see it all written down in one place. I played for a few years,...