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Account Management Phone Support will not be available on Thursday, the 25th of October. The phones will be open again for our regular hours at 10 AM Eastern on Friday, the 26th.

Account...

Hey guys,


We'are aware that our systems are currently experiencing some problems with the Account Management website and any updates on it, as well as card updates, point code redemptions and...

"Crashing" sounds more like a technical issue than strictly Account related. Moving to the Tech forum.

Xandro, please check your PM's. ;)

You should be able to reload the survey in Internet Explorer or Firefox and the code should display.

If that doesn't work, you can contact the Account Management team by web inquiry linked in my...

Hey guys,

I'm happy to confirm this is now all set.

GTCs have been previously been available in a variety of lengths, but were not always available on Digital River. I will certainly pass along the request for other lengths of GTC to be available...

GTCs can be purchased from our Online Store (managed by Digital River). They take a wide variety of payment options, which may vary depending on your location.

In some cases GTCs can also be...

Bans are not to be discussed on the forums. We can't help you here anyway. Please submit a web inquiry from the link in my signature to the In-Game department with any questions you may have.

Hey guys,

Let me start by saying that I'm sorry to hear anyone is/has experienced issues with card updates.

I can confirm that we have recently made some improvements to our payment systems...

Account Support is the only team available via phone. They cannot see or assist with In-Game suspensions.

If you have submitted a web ticket to the in-game department, when they get to it in the...

I'm sorry, but we're not able to assist with account specific questions on the forums.

If the Account Management support team can't assist, then you'll need to wait to hear back from the web...

This sort of thing can't be discussed on the forums. Once you receive a response to your ticket, feel free to reply if you have any questions.

CHANGEMENT DE NOM DE PERSONNAGE
995 Points Turbine

Vous pouvez d’ores et déjà acheter des changements de nom de personnage à l’aide de Points Turbine dans le Magasin SdAO.

Pour renommer un...

CHARAKTER-NAMENSÄNDERUNG
995 TP

Charakter-Namensänderungen können mit Turbine-Punkten gekauft werden, ganz einfach über den HdRO Store.

Um einen Monster-Charakter umzubenennen, kaufen Sie...

Account Management phone support will not be available for a short period around 1:45 - 2:00 pm Eastern.

The phones are now available as usual.

I am sorry, but we can't move characters between subscriptions or accounts. We've actually never been able to do this.

The key is already associated with your account, so you won't be able to use it again. (Codemasters keys can't be used in the Turbine system anyway.)

There are several things that can cause the...

I'm sorry to hear you're having problems with your subscriptions. I am also sorry that we're not able to assist with account specific questions or updates on the forums. If you have already...

Please note that In-Game support cannot assist with account upgrades or the store.

For any questions or assistance about your account status or the store, please call or submit a web ticket to the...

I'm sorry to hear you're having problems subscribing. I am also sorry that we're not able to assist with account specific questions or updates on the forums. Please contact the Account Management...

As Akkarrin noted, you can submit a help request via the web!

Simply follow the directions in my signature to submit a ticket to the Account Management support team. Be sure you're clear on the...

Though boxes and keys for older upgrades aren't available anymore, you can purchase all of the quest packs and/or expansions from the LOTRO store within the game. Be sure to read the pack/expansion...

I'm happy to let you know that selecting the 3 month plan again simply confirms that it is your next billing plan. It won't charge you again right away. Go ahead and complete the upgrade.

If you...

If you're still having this problem, please submit a web inquiry or call Account Support for assistance. Contact information is in my signature.