LOTRO has always been very unique and specific from the very beginning, since Turbine made the controversial decision to follow the lore from the books to a great detail and ignore any changes that Peter Jackson made in the movies. Ever since, LOTRO has always been known for being as true to Tolkien's lore as fan fiction can get, and for being a specific game targeting a specific audience, Tolkien fans who want a mid-fantasy game without any sexual themes or gore and with mostly family-friendly content.
But recently, they have been trying to shift the target audience towards today's youth, the same audience that's the target of Rings of Power. It can be seen in many recent updates - this human update was only one of the many changes. In the recent 3 years there have been signs of the devs trying to adapt the game to today's youth - a good example is the new satellite maps which replace the old good stylish maps with the inaccuracies specific to early medieval maps, the increased slots in quest tracker, or the class balancing that changed the rotation all rune-keepers had been used to for over a decade. Also they changed the voice of Tom Bombadil in the Old Forest, meaning the consistency of voice experienced by new players was more important than the experience and nostalgia of existing players.
But the beards on human females are a symbolic change that makes it clear the devs no longer want to stay true to Tolkien's lore, and that they want to follow the same direction all games follow these days. It started with bearded women, but soon nudity and gore will follow - we already got big muscle males and Tomb Raider females, and from there bare chest is only a matter of time. We'll also get tons of cosmetic toys like modern World of Warcraft, and the game will become like any other MMORPG, with the same toxic playerbase, real world politics on world chat, insane gearscore requirements for dungeons, insults and kicks when someone's not doing enough DPS, and so on.
Therefore we ask that the devs stop the change train and reverse the human customisation update and rune-keeper shock rotation and give us option for the old maps, and that LOTRO stays LOTRO. Or even better, release LOTRO Classic with proper per-patch progression - there was a private server called Echoes of Angmar which ran on a pre-Moria patch and was quite popular before it closed, and now after the last update it would surely be even more popular. All hope lies in either restoring LOTRO to its former glory, or in LOTRO Classic - and, as my friend said, hope is not in vain.