Turbine you owe me ..

[Norwrei]

Turbine you owe me over 200K skirmish marks. I purchased 2 skirmish refund scrolls in good faith that it would do what it claimed to do, that is to refund ALL marks speant. It did not.

Here is my situation: I purchased the first one but strangely enough it only gave me back a small portion of marks speant.. roughly 23K marks out of probably far more than 100K marks since the soldier for first level 75 character was completely maxed on all equipped traits at rank 35. So then I purchased a second one to use on the soldier for the second level 75 character .. same thing happened..all maxed on equipped traits at rank 35. This is ridiculous and I feel ripped off. I would like my marks back minus the total of 46K marks given for both characters. The only reason I purchased the scrolls is to level the skirmish soldier for my newbie character who doesnt even have all the traits available yet since he is only level 28 yet I had to grind for more marks because the refund from two level 75 maxed out skirmish soldiers characters was not even enough to cover the newbie character's skirmish soldier which I've been using for landscape. Thanks.

PS: By the way, some in global who experienced the same say that if you have traits equipped you lose massive marks. If this is the case then where is the warning to unequip?! If it is bugged, then why sell these bugged refund scrolls?! I'm extremely upset. Please give me my marks back for these two characters.

Just thought that I would add.. I actually purchased a total of 3 skirmish soldier refunds.. the last for my newbie warden.. . Of course these are not nearly as many marks as the two level 75 ones.. still it was a lot and this should not happen.

[Khafar]

They cannot and will not do anything about it on the forums. File a ticket in game, and escalate there if necessary. Talking about customer service issues here will get threads locked - you need to deal with it exclusively through the GM staff.

Khafar

[Norwrei]

Actually.. I did submit a ticket but like usual, the CS cannot or will not do anything. I also submitted a bug report but that's not enough. I want my over 200K marks back. This is ridiculous. I paid for a product in good faith and the product ripped me off. All the time speant grinding for those marks, even other store purchased products to help make some of the grind happen.. so yes Turbine owes me. Others also need to be aware that this can happen to you too if you do not unequip your traits before using the scroll. By the way, no where on the store site does it warn you this can happen.

[Catisa]

doesn't take anywhere near 100k marks to max a soldier out.

[Norwrei]

Yes it does for rank 35 at level 75. I purchased all of the the skirmish soldier's rank upgrades.

[enginekid]

Here is my situation: ... I purchased skirmish soldier which I've been using for landscape.

That's your real problem. The game can be solo'd without ever using this expensive feature.

[Pdt_the_Confused]

here is another possible issue, though it is just "the way things are" and not a bug...

if you purchased any points before max level, and/or you purchased points before a point value per level change, the refund occurs at the current value, NOT the purchased value. (example not using real figures) If you spent 200 pts at 65 to level a soldier, but at 75 that same leveling would cost 50, you will only get 50 back if you are now 75.

Many of us who have lived through changes and upgrades, and character level max changes, found out about this and started refunding all points BEFORE the change went active. Save em and when you hit max level or decide you need a soldier, THEN re-spend them for cheaper to get to where you were.

This could explain your issue.

[Norwrei]

Yes I know that but that is not my situation. My soldiers were leveled after the current currency exchange went into effect.. long after. Actually I had used skirmish refund scrolls in the past at level 65 prior to the currency change with no problem.

[Norwrei]

That's your real problem. The game can be solo'd without ever using this expensive feature.

by the way.. this feature is NOT expensive for characters under level 50. It's great and fun having my Rohan warrior by my side.. the soldier helps with landscape quests a lot.. especially when low level fellowships are hard to get.

[mjk47]

Edit: Ignore this. I made a mistake in my calculations!

[Catisa]

like I said no where near 100k marks.

[Norwrei]

No, I did not get the correct refunds.. and yes I did have ultimate traits too. 23K marks won't even relevel my soldier back up as it was previously so that's impossible UNLESS there is some bug about how much it currently costs to level, no idea. Thanks for the time you took to make the spreadsheet and all. Did you know that you are only adding up one trait per category: skill, training, attribute, personal.. at level 75 you are allowed more than one per category. Maybe this is where the bug is. It only refunded me based on a level 20 instead of level 75.. no idea but even with the newbie warden I did not get full refund. Actually according your spreadsheet, it should be 23K x how many skills.. do the math.

Attribute: 1 trait to level and rank 35
Skilll: 4 traits to level and rank to 35
Training: 4 traits to level and rank to 35
Personal: 3 traits to level and rank to 35

Your spreadsheet does not account for that.

[mjk47]

No, I did not get the correct refunds.. and yes I did have ultimate traits too. 23K marks won't even relevel my soldier back up as it was previously so that's impossible UNLESS there is some bug about how much it currently costs to level, no idea. Thanks for the time you took to make the spreadsheet and all. You know are only adding up one trait per category, skill, training, attribute, personal.. at level 75 you are allowed more than one per category. Maybe this is where the bug is. It only refunded me based on a level 20 instead of level 75.. no idea but even with the newbie warden I did not get full refund. Actually according your spreadsheet, it should be 23K x how many skills.. do the math.

Ah, that is why I get a different answer. I thought there must be something wrong.

However, when I last bought a refund scroll, I got back enough marks to level my character to the max and have a lot of marks left over. Not sure why your experience is different.

Edit: Reworked the math. The totals with/without 1 ultimate are 56582/51286.

[Norwrei]

I have no idea but others in Eldar global said the same thing about traits needing to be unequipped first. In the past I used a Skirmish refund scroll and no issues. All I really know is that the devs can see all of this data, the refund, etc and know this is not a lie. Even though this was not some intentional mishap on the part of Turbine, that's beside the point, they simply need to do the right thing and give me a full refund all of my marks.. I did pay for this service in good faith. Instead my marks were taken away from me. Not fun.

[Eartholloth]

The game can be solo'd without ever using this expensive feature.

I am so tired of people throwing this out there. Not everyone can solo easy peasy. I wish some would realize that.

[criosdaidh22]

Did it give him back what it said it would? If the answer is no then he got shafted. Plain and simple. There is no dumbarsed fanboi horse manure about this and that. I swear some of you should be lawyers for insurance companies.

A game is a service. It's the same as buying a movie ticket, buying a DVD, buying a cable tv channel package or a car. It's a product that should deliver what it says.

Just because the gaming industry is over run with pizza delivery boys living at home whom have social disorders does not mean the standards of service and product quality should be as low as their pathetic work ethic at Domino's.

There is no "because games are for entertainment there is no standards for quality". BS. Half the &&&& we spend money on in todays society is for entertainment purposes.

The man should get what he's owed solely out of sense of customer service.

[Kylani]

The man should get what he's owed solely out of sense of customer service.

Totally agree If he couldn't re-level the soldier to the same level it was after the refund, it sure seems like a bug.

This is a real money transaction. Turbine should research and give him the correct marks or restore the previous soldier and give him a refund.

[Norwrei]

The only reason I purchased the second skirmish refund for the level 75 LM is because the first refund for the level 75 minstrel wasn't enough to even level the newbie skirmish soldier for the warden.. even though a little more than 100K from first character should have been MORE than enough but even 3 skirmish refunds, still do not have enough to even full level only one low level skirmish soldier when before refund had one low level partiallly ranked and 2 level 75 with ultimates fully ranked to 35 and all equipped. I do think I am being unreasonable to expect a fullo refund of all marks as the product promises. I did pay for the TP's and for CS just to tell me they do not see a problem is unacceptable. I hate to bring it to the forums but I feel left with no other choice. Money does not grow on trees... time is also precious. I just want Turbine to make this right. I dont even ask for TP's back or money back even if I would have never purchased more than 1 refund scroll had it worked right in the first place.. out of principle they should return my TP's and fully restore my soldiers for the Minstrel and LM as they were. I don't want to touch the newbie warden soldier now because I have since grinded for more marks just to rank it. I do not blame them for this bug. I do however blame CS for not taking responsibility in the matter. If they cannot fix the bug or until they can, they need to warn people on the tooltip or store sight or both. Thanks.

[Khafar]

Actually.. I did submit a ticket but like usual, the CS cannot or will not do anything.

As I said, you can try escalating it, but that's the end of the line... senior GMs have final say on anything of this nature. Discussing CS failures/issues on the forums will only get those threads locked. It's a U.S. holiday today so this thread might survive for a day, but that won't get you the "refund" you want.

Khafar

[Norwrei]

I don't know what to say to that honestly.. If they lock this thread and do not even have the dignity to refund my marks for a service I paid for and one that was promised me, then that's awful. I hope you are wrong. CS being bad is one thing, but I find it difficult to believe that the actual company would allow such poor CS if they knew what was going on. I guess that's the purpose of this thread. Sapience or someone in charge will see it and I truly believe they will investigate and refund my marks. I cannot imagine anything else.

[Kolde]

if you purchased any points before max level, and/or you purchased points before a point value per level change, the refund occurs at the current value, NOT the purchased value. (example not using real figures) If you spent 200 pts at 65 to level a soldier, but at 75 that same leveling would cost 50, you will only get 50 back if you are now 75.

I'm not an expert on this, but the whole purpose of the skirmish soldier refund was supposed to be a way to get ALL of your marks back that you spent at lower levels, and then be able to rank the same soldier to a higher level because the traits are now cheaper. I did this with two characters at level 65, and was able to max my soldiers out and have marks left over. I did this again for those two characters at level 75 soon after the release of Isengard, and was able to rank my soldiers up higher than they were before (as the level cap was increased) using the refund. I did this again recently with a third level 75, but didn't really notice the amount of marks refunded because her soldier was not ranked very high to begin with. However, my husband just purchased a refund a few days ago for one of his level 75 characters. His soldier was ranked up to about level 70 across the board, and he only recieved around 6,000 marks from the refund.

[SabrielofLorien]

While I have not done this myself I have been asking friends who have done the skirmish mark reset and they passed on that:

a) WB/T nerfed the mark refund big time and you only get about half of the marks you did before the nerf.
b) You don't get back enough to rerank your soldier to what it was to start with.

So, I've passed on the soldier re-roll mark scroll. I'm glad I did but I'm sorry for the OP.

[Trilwych]

While I have not done this myself I have been asking friends who have done the skirmish mark reset and they passed on that:

a) WB/T nerfed the mark refund big time and you only get about half of the marks you did before the nerf.
b) You don't get back enough to rerank your soldier to what it was to start with.

So, I've passed on the soldier re-roll mark scroll. I'm glad I did but I'm sorry for the OP.

I wouldn't be surprised by a stealth nerf.

Immediately after the major skirmish mark revamp last year, I purchased a refund scroll and managed not only to max a soldier--this is before they fixed the huge soldier cost scaling problem--but also barter a few SGEs. Then at least two patches were deployed to tweak things: skirmish mark drop rates and barter prices, and soldier costs. I'm sure there were some stealth things going on too, though I tried to pay attention to everything within my power with those U5-U6 patches (tons of spreadsheet work).

Originally, the refund scroll refunded the absolute mark count that you had spent while leveling your soldier, under the assumption that you level your soldier while leveling your toon; because the cost scales relative to toon level, that meant that refunding at level 75 on a soldier you had raised on-level gave way more marks back than you need to max a soldier at level 75 since it cost less at higher levels. It's very possible Turbine wanted to avoid my situation, where I was able to barter for other high-value items after a refund scroll (I was lucky ), especially after they fixed the soldier costs to make that even cheaper. Add to that the fact that a level 75 will earn more marks/medallions than a lowbie.

A possible stealth nerf is, thus, making the refund scroll apply not to the original absolute mark expenditure as it did before but making it refund only what the total mark cost would be at your current level.

The traits shouldn't need to be unequipped at first--they drop to rank 1. Or at least they always did with a refund scroll.

__________
Crit crafting & the RNG | Dumb noob things we've done in LotRO...
"Be not so eager to advance that you fail to experience the moment, in life and in all things." -Deluros, Rivendell

[Laerien]

Now I see this thread I realize that I didnt pay attention (maybe took screenshots) when I used two mark refunds when hit lvl 75 after RoI. I'm sure both soldiers had the traits on lol.

Thanks for this, I still have refund scrolls and I wont use them until I see a clarification.

[Norwrei]

I leveled my soldiers after the currency change... and not so long ago actually so yes I should have full refund. Even if it were before the nerf, there would still be enough to relevel.. just none left over.. but I got back a fraction of what I put in at today's currency standards.