LOTRO store sells bugged mounts, customer service falls flat

[Darej]

But a few posts up you said:



So coming from the guy who said "just wait".. that guy DID wait, and he got the response to Screw from Turbine. I think your the phish-ee my man, hate to break it to ya.

second statement i made that you quoted was about the borked TH goat....

the first statement you quoted was about a person blind cliking thru tome purchases in the store without paying attention.

2 completely different topics made by 2 completely different people with 2 completely different issues

so i dont get your issue with me...or is it that you didnt understand what was being said?

[Celestrata]

The Thorin's Hall Goat mount will be fixed in an upcoming patch to the game, so don't fear -- it will be in working order soon.

Furthermore, to those of you have been affected by purchasing this mount, I have sent you all a PM regarding our plan to reimburse you for your troubles. In short, we will be automatically issuing you a refund for the Goat mount in Turbine points. You will get this refund automatically, and no further action is required from you. Plus, as the goat will be fixed in a later patch, you'll still be able to use the goat in the depths of Moria in the future.

We're very sorry for this inconvenience, and we hope that this is a suitable outcome for all of you who were affected.

~Celestrata

[Darej]

The Thorin's Hall Goat mount will be fixed in an upcoming patch to the game, so don't fear -- it will be in working order soon.

Furthermore, to those of you have been affected by purchasing this mount, I have sent you all a PM regarding our plan to reimburse you for your troubles. In short, we will be automatically issuing you a refund for the Goat mount in Turbine points. You will get this refund automatically, and no further action is required from you. Plus, as the goat will be fixed in a later patch, you'll still be able to use the goat in the depths of Moria in the future.

We're very sorry for this inconvenience, and we hope that this is a suitable outcome for all of you who were affected.

~Celestrata

so..those who bought the borked TH goat not only get a refund of TP but get to keep the goat and will be able to use it once its fixed?

[Spynakh]

so..those who bought the borked TH goat not only get a refund of TP but get to keep the goat and will be able to use it once its fixed?

Sounds fair to me

[Sandriell]

What about those who didnt post complaining? Or those who buy the goat between now and the patch (or was it removed from the store)?

[Smehcoons]

not sure how this is anyone's fault but your own

blind cliking without paying attention or reading???
you are a phishers dream.

i mean seriously...you dont review your purchases before hitting submit?

There are so many things that I want to call you right now, but that will just get me banned from the site.

When you have to repeat the same steps over and over, do you pay that much attention? Especially if it is supposed to be impossible to purchase a Tome you already had?

I'm not sure why you can't just buy Tome I-V in one purchase anyways. It's sloppy that you even have to do it one at a time.

[Darej]

There are so many things that I want to call you right now, but that will just get me banned from the site.

When you have to repeat the same steps over and over, do you pay that much attention?

if it involves money...especially MY money...you're frakking right i pay attention.
(and dont try the line that TP aint money...if i spend my hard earned USD to buy TP then anything i use that TP on is paid for with MY money)

anyone who doesn't pay attention where their money is involved has no one to blame but themselves when things go badly.