ugh; I was hacked

[peterlemonjello]

So I logged in yesterday morning and saw that i was banned. I called customer service who indicated they'd banned the account because it was compromised. They lifted the ban and i had to submit a ticket for each character. apparently someone hacked into my account.

Ugh. I cannot remember precisely what each character had but its nearly all gone including barter items and all the gold. My lucky horshoe is gone, some luck, as well as my pick axe that i've been lugging around for years. I found one alt by the kin house and fear that she was used to raid the house.

Does anyone know if the gm's will be able to simply restore me to what i had before the hack? Otherwise what happens? is the onus on me to try to precisely remember all that i had? what happens to the kin stufff?

After three years of play without incident this is most distressing.

[Khafar]

They didn't design their system 5 years ago to deal with this situation, and the prospects are grim until they decide to improve it. You submit tickets for each character, and they'll give you a lump sum of gold to purchase stuff you had (if it's even purchaseable). If there are some very specific things that you want back, you can ask for them to be replaced individually, and they may be able to do so. Or they may not.

Sorry. I hope they're at work improving their tools so they can do better restitution, but they've made it clear they aren't going to say anything until new measures are being rolled out.

Khafar

[peterlemonjello]

They didn't design their system 5 years ago to deal with this situation, and the prospects are grim until they decide to improve it. You submit tickets for each character, and they'll give you a lump sum of gold to purchase stuff you had (if it's even purchaseable). If there are some very specific things that you want back, you can ask for them to be replaced individually, and they may be able to do so. Or they may not.

Sorry. I hope they're at work improving their tools so they can do better restitution, but they've made it clear they aren't going to say anything until new measures are being rolled out.

Khafar

Nuts; that's not very encouraging.


I worry that some of the stuff is irreplaceable and cannot be bought on the ah.

[Texicon]

Your stuff is gone, you will get some gold in return.

Thank you and have a good day.

[Sapience]

Please contact account support directly.