I just stumbled off a new naming policy posted by Turbine
http://forums.lotro.com/showthread.p...-Policy-Update
I'm not particularly impressed that this wasn't trumpeted from the mountain tops like updates and known issues are. I'm pretty good at checking the "new info" window on the launcher and I didn't see this one.
However, that's besides the point. In the policy it says that if a player is not online when the GM investigates, and if the GM sees the name as a violation, that the investigating GM gets to choose the new name. I would suggest that the account be sent an email, or at least the character sent an in game email, that the player has 2 weeks to change the name for free or submit to the GM a new, appropriate name. If the concern, as stated in the policy, is that Renamedrock is no better than before, then I suggest a system be in place in which the player can reply to the GM's email with a new name suggestion. This prevents the problem while preserving the player's control over the character.
I know to date that the player had a "free" name change when this happened. I would encourage Turbine to continue this practice. If somebody complained about my character's name and a GM changed it without my notice because I wasn't online at the time, I'd be really ticked that I had to PAY to choose a new name. So my suggestion is about protecting or maintaining good relationships with customers while at the same time preserving player control over characters.