Quote Originally Posted by Hrodberht View Post
I think a GM's response depends on his/her mood at the time, a coin flip, and possibly the phase of the moon. Honestly, I have seen two people file two identical tickets, and one gets help, the other gets blown off. Turbine needs to do some *serious* work on the training of their in-game support. It's currently a disgrace.
if you know GMs are supposed to be helping with this issue your best bet, if blown off, is to write down the GMs name, report him to the devs and file a ticket again.