Question

[batpenguin]

When will I be able to play again? It's past 1PM EST.

[Sapience]

You can play. The account site is down. There may be some interruption of logins, but the game is up. It has been all day.

[batpenguin]

Then how would I get in to play? It won't let me get in? Should I re-add the shortcut?

[batpenguin]

Says "Error logging in! Socket operation timed out".

[Sapience]

You may want to restart everything including your router and PC. Sounds like a connection issue.

[batpenguin]

Did, still doesn't work.

[batpenguin]

Help! Please, I really want to start playing again.

[reiygna]

I thought it said you could keep playing if you were already in game but if you left or tried to login in it would fail? As the login servers are also the account servers would be down?

[batpenguin]

Yeah, I still cannot get in, when will the maitenence be done?

[Sapience]

Yeah, I still cannot get in, when will the maitenence be done?

It ended about 10 minutes ago. Everything is open and working as expected. You may have a connectivity issue on your end. If you still cannot log in, I'd suggest contacting tech support.

[batpenguin]

Any other idea to fix..?

[batpenguin]

Says there is no internet connectivity, when I can connect to it fine.

[Sapience]

Says there is no internet connectivity, when I can connect to it fine.

Sounds like time to contact technical support. As I'm not tech support, all I can do is offer opinions and recount things I know worked for others. If I had to guess you have a firewall issue possibly or a port forwarding issue.

[batpenguin]

Who do I contact and what is the email?

[ReadStar]

I know Sapince (Did I spell that right?) is helping you out but just to let you know (I am NOT gloating) I can log in, so it probably a problem with your computer or router as he said.

My suggestion would be to try connection to an OTHER internet source, if this problem still happens then it's your computer.

[WBS]

I'll just leave my signature sitting here.

[batpenguin]

Tried that.
Still need hellllp!

[Sapience]

I'll just leave my signature sitting here.

Tried that.
Still need hellllp!

I suggest you follow the link in WBS's sig and go from there. There isn't anything we can do to fix your issue in this thread. Please use the link above of contact support via the Tech Support forums.


On a total derailment. I didn't realize we had any of Tiggs' post still floating about. I ran into a guy in a furniture store last week who is a LOTRO Player and we had a great discussion about Tiggs!

[batpenguin]

Doesn't say what to do for Windows 8 users.

[reiygna]

I'll just leave my signature sitting here.

HaHaHaaa, nice

[batpenguin]

Help please!
It doesn't say what to do for Windows 8 users.

[RJFerret]

Note for all those suggesting looking at signatures, you do realize folks who don't have signatures enabled won't even know what you are referring to? Your posts might just seem nonsensical or leaving out info.

[EmyrSelyf]

Help please!
It doesn't say what to do for Windows 8 users.

If you are talking about getting your launcher logs, as far as I can tell you use the same command as you do for Windows 7 and Vista.
(Maybe a Windows 8 user can comment on this?)

1. If you're having a launcher issue, please post your launcher logs. These can be found in:

• Vista/Win 7 - C:\Users\<username>\AppData\Lo cal\Turbine\The Lord of the Rings Online\Launcher
• To open these folders click on the Windows "Start" button and click on "Run" or into "Start Search"

OR

• Windows 7 or Vista: Type this command and press enter:

%USERPROFILE%\AppData\Local\Tu rbine\The Lord of the Rings Online\Launcher

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~

You may need to add the lotro client and launcher to the firewall's exceptions

http://windows.microsoft.com/en-us/windows-8/windows-firewall-from-start-to-finish

Use the "Allow an app to receive info through the firewall" section.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~

You may also have to allow the client and launcher as exceptions to Windows Defender's real time scanning.