The website has, for me, been near useless since SSG took over.
I can never log in on the first attempt.
This is the ONLY forum of any type I use that I have to log in to every time I visit.
And the forum itself is slower than molasses on a cold day, in Canada.
I know of people I have directed here because I've been so enthusiastic about the game, and they have one experience of the Forum and walk away.
Your Official Forum is the "first impression" you make on a potential customer, you don't get a second chance to make a first impression, and this first impression just isn't good enough.
All The Best