4 day vip nowhere

[RicoFTW]

I have still not received 4 extra days of VIP. Ingame ticked didn't helm as well as an email to support team. Are you guys aware that there are still plenty of people who have not got the extra 4 days of VIP yet ?

[Tiadrop]

I also do not seem to have received the extra 4 days VIP, I also haven't received any emails with a VIP code on it as others seem to have done so. I did make sure to check my spam folder, just in case it landed in there, but there was nothing. Are we supposed to contact someone either via this website or a game ticket. Although I must admit, I have absolutely no idea how you send a game ticket, I've never had the need to.

[Papou_sous_la_montagne]

I also do not seem to have received the extra 4 days VIP, I also haven't received any emails with a VIP code on it as others seem to have done so. I did make sure to check my spam folder, just in case it landed in there, but there was nothing. Are we supposed to contact someone either via this website or a game ticket. Although I must admit, I have absolutely no idea how you send a game ticket, I've never had the need to.

Are you joking me ? Please read first post for website ticket.

I have still not received 4 extra days of VIP. Ingame ticked didn't helm as well as an email to support team. Are you guys aware that there are still plenty of people who have not got the extra 4 days of VIP yet ?

Are you aware i said the coupon solution was perfect for people like me who loose vip sub before they grant the VIP time extension ?

Player like you should wait and / or check they are eligible. Cordo post here and he know problem is you don't troll.

[Thornglen]

Are you joking me ? Please read first post for website ticket.



Are you aware i said the coupon solution was perfect for people like me who loose vip sub before they grant the VIP time extension ?

Player like you should wait and / or check they are eligible. Cordo post here and he know problem is you don't troll.

No need to attack or demean other players who are just trying to figure things out. You were in the same boat a couple days ago.

[RicoFTW]

Are you joking me ? Please read first post for website ticket.



Are you aware i said the coupon solution was perfect for people like me who loose vip sub before they grant the VIP time extension ?

Player like you should wait and / or check they are eligible. Cordo post here and he know problem is you don't troll.

Ok. First of all it doesn't even make sense what you are trying to say. Secondly, I was VIP during the maintenance and I still am. But the 4 days weren't granted to my subscription. So the only troll here is you lol.

[Arnenna]

I also do not seem to have received the extra 4 days VIP, I also haven't received any emails with a VIP code on it as others seem to have done so. I did make sure to check my spam folder, just in case it landed in there, but there was nothing. Are we supposed to contact someone either via this website or a game ticket. Although I must admit, I have absolutely no idea how you send a game ticket, I've never had the need to.

Be sure to check your messages here in the forum (as notifications to say we have messages do not always work). Hit Private messages, top left. I got my code through here, not through regular email. Cordovan seems to be hard at work trying to get this sorted, so I'm sure he will get to you.

[Arnenna]

Are you aware i said the coupon solution was perfect for people like me who loose vip sub before they grant the VIP time extension ?

Player like you should wait and / or check they are eligible.

Nope, that's not how it works. My VIP hadn't expired like yours had, but I got my code because I entered this thread. The players adding posts here, are doing the right thing.

[Tiadrop]

Be sure to check your messages here in the forum (as notifications to say we have messages do not always work). Hit Private messages, top left. I got my code through here, not through regular email. Cordovan seems to be hard at work trying to get this sorted, so I'm sure he will get to you.

Dear Arnenna, thank you for your tip. I've not used forums much and to be honest, I wasn't even aware that you could send private messages, I'm old so shhhh lol. After figuring things out, I finally discovered the private messages and just as you suggested Cordovan had indeed messaged me with a code. So again, thank you for pointing me in the right direction.

Kind regards
Tiadrop

[Arestelle]

Be sure to check your messages here in the forum (as notifications to say we have messages do not always work). Hit Private messages, top left. I got my code through here, not through regular email. Cordovan seems to be hard at work trying to get this sorted, so I'm sure he will get to you.

Thank you for this tip! I've never used PMs on the forums and didn't see anything to indicate I had a message, but there it was. Though earlier today I did get a response by email to my help ticket, anyway, so they are responding on multiple fronts...but if it's here, I guess there's no notification or indicator.

[Arnenna]

Dear Arnenna, thank you for your tip. I've not used forums much and to be honest, I wasn't even aware that you could send private messages, I'm old so shhhh lol. After figuring things out, I finally discovered the private messages and just as you suggested Cordovan had indeed messaged me with a code. So again, thank you for pointing me in the right direction.

Kind regards
Tiadrop

You're secret's safe with me shhhh, I'm old too.

[Elquasso]

Cord ? [not letting this thread disappear into the Black Abyss]

Cord ? Would you take 10 seconds and possible reply to this thread about the status of this ? Some users are stating that they are receiving PMs with codes, I have not. It would be nice to receive OFFICIAL CLARIFICATION.

[Elquasso]

Cord ? Would you take 10 seconds and possible reply to this thread about the status of this ? Some users are stating that they are receiving PMs with codes, I have not. It would be nice to receive OFFICIAL CLARIFICATION.

Not going away, Cordovan.

[maartena]

This thread does indeed need an answer from SSG.

@Cordovan, the problem here is that there are players who WERE VIP during the outage, but their VIP lapsed before 4 days were awarded. These players, now being premium, did not get 4 days of VIP time refunded. A solution for these players needs to be presented. I would suggest the easiest way to solve this is to send these players a 4-day VIP code.

[Arnenna]

This thread does indeed need an answer from SSG.

@Cordovan, the problem here is that there are players who WERE VIP during the outage, but their VIP lapsed before 4 days were awarded. These players, now being premium, did not get 4 days of VIP time refunded. A solution for these players needs to be presented. I would suggest the easiest way to solve this is to send these players a 4-day VIP code.

It wasn't just players who's VIP had lapsed, it was players with subs that were still current also (mine hadn't expired). Whatever the snag is, it seems to be affecting all sorts of players. Some are getting solutions, some clearly aren't as of yet. Hopefully SSG will get to all of them soon.

[Beia]

It wasn't just players who's VIP had lapsed, it was players with subs that were still current also (mine hadn't expired). Whatever the snag is, it seems to be affecting all sorts of players. Some are getting solutions, some clearly aren't as of yet. Hopefully SSG will get to all of them soon.

. I also haven't seen this 4 day extension on any of our five Vip accounts.accounts/subscriptions.... Still waiting.

[maartena]

I would suggest to open up tickets, if you haven't already.....

The more tickets they see, the better.