Bought new expansion but cannot access content

[Cornar]

Good day to everyone. today I bought the new expansion War of Three Peaks trough the UNLOCK link in the game. Transaction was successful and I got an email confirming positively my purchase.
Unfortunately I cannot access the new content, wich appears still locked, even after multiple logging out and in the game.
Also the account information on my available subscriptions and purchases is not complete.
Lifetime subscriber of LOTRO, quite a bit disappointed...

[DKS-70]

Same problem here, bought it early this morning, but it is not applied to my account. Waiting for reply to my help request.

[SSG_RedPanda]

We're looking into this. Thanks for the report.

[FileFront_Goody]

Same here but hopefully the downtime will fix it. I say hopefully .......

[Morellian]

Three threads just been started by people with the exact same problem. Sounds like their store "maintenance" broke it even further. Now it'll take your money but won't give you the content.

Good luck getting refunds guys, and anyone planning to purchase, sounds like it's better to hold off.

[DKS-70]

Good luck getting refunds guys, and anyone planning to purchase, sounds like it's better to hold off.

Have no intention of asking for any refund, I just want to play what I have paid for

[Morellian]

Have no intention of asking for any refund, I just want to play what I have paid for

Same difference, refund/repurchase or first purchase being fixed. Hope you get it working either way.