Quote Originally Posted by Sapience View Post
When we made the decision to delay the release of the Rider’s of Rohan expansion, we also made it clear that we would still honor our commitment to release the instances this year. Because of the delay in shipping Rohan, development time for the year was obviously reduced. This left us two options; either delay the entire instance cluster until 2013, or release those instances we felt could be completed with the highest degree of polish in December and delay the others until they are ready (currently expected to be February).
I find it revealing that (according to Sapience) actually following through on the commitment ("we made it clear"...lol) to release the content on time was never even considered. Content which people had paid for in advance with a clearly advertised delivery date, I might add.

What about the option of committing additional resources to make up for your failure to deliver the expansion itself on time?

Instead you cut back on developers and renege on a "commitment" that there was apparently never any intention of honoring from the moment it was made.