I wrote to technical support asking for help with my system, as the game lags a lot. The game is 2007, and my computer is 2017 build. But the game should work very well, but there was a problem with technical support how to help me.

They asked me to provide the data of my system, which I did ... then a long silence, I wrote that the application would not automatically close and when I realized that they would not help me with anything and at the same time I was being dynamized, I wrote that I would send to EG7 technical support complaint letter SSG. They answered and in the answer they turned the whole meaning of my application upside down and made me a fool to close this application.
I find this answer unacceptable and offensive. The application is 15 days for you to understand.
Simply put, they needed a reason to close the application and got hooked on my words, where I venerate optimization, and not my system, they clung to this, and if I don’t have a problem, then there’s no need to help. Here is such a short and tricky move from support. I wanted to try the solutions to my problem on my system, but they slyly refused. What does it mean?

My application number #287926

+Prolly
Today at 18:20
Thanks for getting back to us. As you've stated in your previous e-mail, you believe that the issue is not related to your system. As such your feedback regarding this has been forwarded and since there is no further assistance we can offer if the problem is not on your end. we will be closing your ticket. Please feel free to reach out to us again if you'd like us to offer assistance with your system. Thank you!

Kind regards,
Customer Support
Standing Stone Games