Recently I returned to my First Character who is still yet to go though Moria. She has a number of Elven Relics - a nice Reputation boost, She has "cashed them in" previously with no problems. Now getting the error message "you must have completed the quest " a Scout among the Bruinen Gorges" a quest my character completed years ago.

I am concerned that we are not getting the in game support when we are actually playing and having to have to go external to register an issue. It never used to be like this - you registered your issue and within half an hour an agent would put something in your chat asking if it was a good time to chat. now I cannot even review my ticket and the progress (or lack thereof).

My ticket is 291480 on Laurelin and as described above involves a block on being able to register valid reputation items.

Please review the ticket that is now close to 24 hours with no resolution. Please also review how In game support will resume/develop in the forthcoming campaigns and looking at the existing ones too.

Another observation is that my characters are having to "refresh" their travel contacts, where they had them before for many years.

I look forward to being able to enjoy LOTRO again