No Reputation TP POINTS?!?!

[Aelolan]

Anyone else find it amusing that Turbine Points, being so lambasted on the forums in the previous months and by some forsworn to never be used whatsoever, are now causing such a furor when p33pz dun get ther free stuffs?

Nothing like feeling cheated out of getting something you didn't want in the first place and actively complained about existing.

Liked/wanted or not, they are something that was promised to us as Gamers, and they are part of the new reality of LOTRO weather you wanted them or not. You can't take something away from people after you've promised it to them, and they've paid for it (with subs for the last three months.)

Well, I stand corrected. You can! But someone should ask SOE how that turned out with the SWG expansion.

As they are going to become integral to gameplay, what you are seeing is people accepting their fate, even when it might be one that they didn't want.

[Muzar]

Thanks again for the reports everyone. We are very aware of the issue, and will have more information for everyone as soon as we have it.

This issue, along with many other Store and game bugs, were very well-publicised on the Beta fora over the last few months.

Why not delay the release of the Store on to Live until these bugs were fixed in Beta? Really, what was the point, other than aggravating the existing player base (and, in two days' time, new players)?

[kevinhr]

As far as the reputation deed TP awards, I think they are coming very, very slowly. I've been getting 10TP awards every 10-30 minutes since I logged on, and I've only completed a new deed once in that time. I just think the system is overwhelmed and all the points will be awarded eventually.

[Gundarbar]

You do not get ANY POINTS for past deeds EXCEPT reputation, only because there are NEW deeds.

Plus the lifetime bonuses and what-have-you.

You're going to be kidding me. All those grinding over years is not worth even 10 TPs?
While new players will enjoy virtues AND TPs?

[MistyMountains]

I just hope there is a way for them to either roll it back or something I have almost 6 level 65 toons with boookoooos of deeds.
Imma be a sad raging puppy if i lose stuff because of this.

[Khallan1706]

I've been playing for 9 months as a VIP and I get 5 turbine points. If they don't get this fixed I'll tell them what they can do with their store. I don't intend to buy anything from it anyway ( nothing there worth buying ) but I'm sure I should get more than 5 points.

[nolesrule]

I have two accounts. I got my 4000 on one account, and my other one should have 3500 but has 0. I haven't logged into any toons yet.

[Aelolan]

You're going to be kidding me. All those grinding over years is not worth even 10 TPs?
While new players will enjoy virtues AND TPs?

This is not any different then when MW came out and the created an entirely new class of Legendary Weapons...that you couldn't upgrade with the IXP you put into your Moria LI's.

It's a time sink, pure and simple. If you have to start all over with something, then that's six more months you're playing the game, and six more months you're shelling out cash to them.

[AdarinOuest]

I have to log out for now... logged in 8 of 9 toons and currently I'm short 200 TP. I'll check back on the morrow and will have to wait until this is fixed to log in my main toon (He'll probably drop 300 or more by himself).

[rarefy77]

I didn't know we were supposed to log into the store before characters. I didn't even know we got points for previously completed stuff. Does that mean I screwed myself out of points?

[Gundarbar]

This is not any different then when MW came out and the created an entirely new class of Legendary Weapons...that you couldn't upgrade with the IXP you put into your Moria LI's.

It's a time sink, pure and simple. If you have to start all over with something, then that's six more months you're playing the game, and six more months you're shelling out cash to them.

Thats sucks a really major time.

[IceWhisp]

When I logged in I was given 4500 skirmish marks and no TP.... I think that was an error.

[Aelolan]

When I logged in I was given 4500 skirmish marks and no TP.... I think that was an error.

Check your skirmish skills/virtues. Mine were all reset to level 2, and I got 3200 Skirmish Marks and some change. Don't remember exactly.

[trancejeremy]

When I logged in I was given 4500 skirmish marks and no TP.... I think that was an error.

As mentioned in the patch notes, Skirmish soldiers have been reset (they've gone from having 20 ranks to 25 ranks, because skirmishes are now doable at level 20), thus your points invested in them has been refunded.

And as mentioned in the FAQ, it can take up to a week to get your loyalty points

[Randa_4352]

You people need to relax....goodness

There are 1000's of people with 1000's of finished deeds and things to collect on

there is a bit of lag. No need to get batcrap crazy.

I have a question also, if you dont intend to but anything from the sucky store anyway

because there is nothing worth buying then why the heck are you losing your mind over

TPs you wont ever spend?

[Aelolan]

And as mentioned in the FAQ, it can take up to a week to get your loyalty points

No, what the FAQ actually says is that your points will be awarded on the date of your subscription in the case of multi-month (or lifetime) accounts. Which could be more then three weeks right now for some people.

But that's not the issue. According to Turbine, people who had an active subscription and logged in at least once a month "...through the Launch..." of F2P should be awarded points.

So here's the question:

I've had an active subscription since January (I know that isn't the cut off, just making sure I'm clear on this). If I cancel my subscription in two days I should still be awarded the points because by subscription was active "...through Launch..." but how much do you want to want to bet that if my subscription doesn't re-up whenever it's due that I won't get my points?

EDIT:
Couple of more key points:
http://www.lotro.com/support/policies/loyaltyreward <- This is the terms and conditions page for the Loyalty program. It's currently showing a 404 error. How curious.

Here is a google cached copy of the same page:
http://webcache.googleusercontent.co...&ct=clnk&gl=us

Some selected quotes:
"To qualify for the Special Offers, Non-Lifetime Membership Subscribers to LOTRO must maintain a paid subscription from June, 30th 2010 to the launch of LOTRO Free-to-Play (currently scheduled for Fall 2010) ("Special Offers Eligibility Date"). Lifetime Membership Subscribers must have at least one active play session per month during the Special Offers Eligibility Date."

Maintain a subscription....TO THE LAUNCH. Since my account was active until Sept 7th, I should get my points right? Even if I cancel Tomorrow?

"Eligible Subscribers will automatically receive 500 free Turbine Points for each completed calendar month they remain eligible. This limited point grant starts on June, 1st 2010 and continues until the first day of the month that LOTRO Free-to-Play becomes available to the general public ("Launches")."

FIRST DAY OF THE MONTH that LOTRO Free-To-Play becomes available to the general Public. So let's talk about that a minute. If I don't get my points until say, the 30th, Turbine is no in breach of contract because those points SHOULD have been awarded on the first of the month. But that's a non issue. As long as my sub was active on Sept 1st, I should get my points, right? Even if I cancel Tomorrow?

We'll see what happens, but so far, not very promising on Turbine's end.

[Korandon]

This issue, along with many other Store and game bugs, were very well-publicised on the Beta fora over the last few months.

Why not delay the release of the Store on to Live until these bugs were fixed in Beta? Really, what was the point, other than aggravating the existing player base (and, in two days' time, new players)?

^This.^

You guys had another full day before the game was scheduled to be opened, time enough for last minute fixes to be added, or to delay the store until the fixes were implemented.

Not to mention the myriad of other problems found today, including lifetimers and subscribers being denied access to content and services due to the game saying they "need to subscribe" and VIPs waiting in ques when there are F2P people logged in ahead of them.

Or is "Headstart" the new lingo for "beta"?

[Mortikus]

I got my points.

[Sable]

You're comparing apples to oranges.

LOYALTY points (the ones you earn for your past subscription) should be awarded within a week from launch, as the FAQ states. At this point, it seems some people have received them, and some have not.

Points for current subscription (from F2P launch forward) will be awarded monthly based on your billing date, even if you pay on a multi-month basis.

If you cancel your pay subscription, the issue becomes if you've maintained your account until what they consider "launch date". I'd hazard that might mean tomorrow (the 8th), their official head start date, or the full launch, which is the 10th. It could mean today, but I'd say that's a gamble.

No, what the FAQ actually says is that your points will be awarded on the date of your subscription in the case of multi-month (or lifetime) accounts. Which could be more then three weeks right now for some people.

But that's not the issue. According to Turbine, people who had an active subscription and logged in at least once a month "...through the Launch..." of F2P should be awarded points.

So here's the question:

I've had an active subscription since January (I know that isn't the cut off, just making sure I'm clear on this). If I cancel my subscription in two days I should still be awarded the points because by subscription was active "...through Launch..." but how much do you want to want to bet that if my subscription doesn't re-up whenever it's due that I won't get my points?

EDIT:
Couple of more key points:
http://www.lotro.com/support/policies/loyaltyreward <- This is the terms and conditions page for the Loyalty program. It's currently showing a 404 error. How curious.

Here is a google cached copy of the same page:
http://webcache.googleusercontent.co...&ct=clnk&gl=us

Some selected quotes:
"To qualify for the Special Offers, Non-Lifetime Membership Subscribers to LOTRO must maintain a paid subscription from June, 30th 2010 to the launch of LOTRO Free-to-Play (currently scheduled for Fall 2010) ("Special Offers Eligibility Date"). Lifetime Membership Subscribers must have at least one active play session per month during the Special Offers Eligibility Date."

Maintain a subscription....TO THE LAUNCH. Since my account was active until Sept 7th, I should get my points right? Even if I cancel Tomorrow?

"Eligible Subscribers will automatically receive 500 free Turbine Points for each completed calendar month they remain eligible. This limited point grant starts on June, 1st 2010 and continues until the first day of the month that LOTRO Free-to-Play becomes available to the general public ("Launches")."

FIRST DAY OF THE MONTH that LOTRO Free-To-Play becomes available to the general Public. So let's talk about that a minute. If I don't get my points until say, the 30th, Turbine is no in breach of contract because those points SHOULD have been awarded on the first of the month. But that's a non issue. As long as my sub was active on Sept 1st, I should get my points, right? Even if I cancel Tomorrow?

We'll see what happens, but so far, not very promising on Turbine's end.

[Daggorath]

This is directly from the store help screen in game. According to this I should have 1000 for the lifetime sub, 1500 for the months played since June 1, and 1500 for the years on active sub. And, according to the following it should be in the store at launch of F2p. Which is not officially until the 10th. So I will relax until then. Currently I have 190 for the new deed TPs. I am owed 4000.



Loyalty Reward Special Offers Terms & Conditions Terms & Conditions

The following terms and conditions apply to The Lord of The Rings Online™ ("LOTRO") Free-to-Play pre-launch Loyalty Reward Special Offers ("Special Offers").

Individuals with active subscriptions in good standing ("Subscribers") to LOTRO on the North American Turbine service may qualify for these Special Offers if they meet the following conditions below:

To qualify for the Special Offers, Non-Lifetime Membership Subscribers to LOTRO must maintain a paid subscription from June, 30th 2010 to the launch of LOTRO Free-to-Play (currently scheduled for Fall 2010)

("Special Offers Eligibility Date"). Lifetime Membership Subscribers must have at least one active play session per month during the Special Offers Eligibility Date. Only subscribers who meet these requirements are eligible for these offers ("Eligible Subscribers").

•Eligible Subscribers will automatically receive 500 free Turbine Points for each completed calendar month they remain eligible. This limited point grant starts on June, 1st 2010 and continues until the first day of the month that LOTRO Free-to-Play becomes available to the general public ("Launches").
•In addition, Eligible Subscribers will receive 500 free Turbine Points at launch of LOTRO Free-to-Play for each LOTRO anniversary (April 24) that has elapsed since they first joined LOTRO, up to a maximum of 1,500 Turbine Points.
•Eligible Subscribers who opted for the Founders program at the original launch of LOTRO will receive an additional 500 free Turbine Points.
•Eligible Subscribers who are Lifetime members will also receive an additional 1,000 free Turbine Points.
•Free Turbine Points will be automatically credited into the player’s account and will be made available for use in the LOTRO Free-to-Play Store after the launch of the LOTRO Free-to-Play service.
•Points associated with the Special Offers have no cash value, are not transferrable, and are awarded at Turbine’s sole discretion.
•Any points earned are accrued monthly, cannot be pro-rated, and will only be delivered to Eligible Subscribers with accounts in good standing after LOTRO Free-to-play Launches.
•These Terms & Conditions are subject to change without notice. To view the latest version of this document return to this URL.

[Aelolan]

This is directly from the store help screen in game. According to this I should have 1000 for the lifetime sub, 1500 for the months played since June 1, and 1500 for the years on active sub. And, according to the following it should be in the store at launch of F2p. Which is not officially until the 10th. So I will relax until then. Currently I have 190 for the new deed TPs. I am owed 4000.

There was a Dev FAQ that was posted on the forums somewhere that states that points will not be awarded until your re-subscription date, whenever that is. There is currently no way to view this for life time subscribers but 'they are working on it'.

[Aelolan]

You're comparing apples to oranges.

LOYALTY points (the ones you earn for your past subscription) should be awarded within a week from launch, as the FAQ states. At this point, it seems some people have received them, and some have not.

This is interesting, I didn't know that Loyalty points were to be awarded within the week. I will wait and see if this is true.

I am likely to re-up my sub anyway, but it doesn't speak well of Turbine the amount of confusion this issue is causing (or their lack of assurance that I will get my points - note that the news update in the launcher expressly states they will ensure everyone gets their REPUTATION points but is mysteriously silent on the nature of Loyalty points!).

I don't trust Turbine. They already have my money - what assurances do I have that I'm going to get what they promised me? Absolutely none.

[rhegan]

What is wrong with you people? The headstart hasn't technically even started, the servers had queues and so were obviously overloaded, which means the store & TP handouts were also overloaded, yet we have hundreds of people who can't think, read or be patient. What did you think was going to happen when tens of thousands of players try to do the same thing all at the same time, when you knew that stuff was triggered -upon login- and not per account, before you login!? Eight pages, and the OP couldn't wait ONE HOUR for his stinking points, and had to come here, like many others, and cause yet more chaos. *throws monitor out the window at this thread*

Doesn't speak well of Turbine that we're not getting what we were promised?! Not getting them before we technically should be able to log in!? Their only mistake was putting the servers up, because now they have to deal with idiots freaking out. The amount of -confusion- caused is solely due to selfishness and impatience, and people not thinking in the slightest.

[Loyalty points were screwed up for a month, maybe a bit longer, in DDO. The fact that it's working, albeit lagged, for some people, already puts the process further ahead of DDO's transition. - sidenote]

[trancejeremy]

This is interesting, I didn't know that Loyalty points were to be awarded within the week. I will wait and see if this is true.

It's in the Stickied Free to Play FAQ

http://forums.lotro.com/showthread.php?t=351353

Admittedly, it's not the easiest to find, because not everyone reads the forums, and it's right in the middle of 7 stickied items. But it's there, right on the very board that people are posting their complaints.

[Aelolan]

It's in the Stickied Free to Play FAQ

http://forums.lotro.com/showthread.php?t=351353

Admittedly, it's not the easiest to find, because not everyone reads the forums, and it's right in the middle of 7 stickied items. But it's there, right on the very board that people are posting their complaints.

I read through it when it was first posted, but not lately. I think I'll skim over it again tomorrow to make sure I understand all the different terms.

I think it's stupid to put out an update including a new feature (the store) but then not make it possible for anyone whose been a loyal subscribed to use it until the servers catch up (allegedly - I think this is a more serious glitch then just server lag).

If this was really just a server strain issue why didn't they simply start issuing points a week ago? Or start issuing them today, and delay the launch another week? When F2P was announced we heard "Fall" and devs were saying things like October or November. It's September, which is a whole month earlier then anyone was expecting.

I don't know if this is true but I heard that Turbine had an incredibly smooth launch originally for LOTRO. The game was polished, playable, and relatively bug free. Then we had Moria with graphics and dumb bot problems (which still persist) and Zombie Mirkwood.

Seriously, if they're going to abandon stability from their business model, they're just another WoW clone with no real advantage. (Though to be fair I hate WoW and play LOTRO because it's LOTR, the original fantasy story, and I think the LOTRO story is superior.)