Server Downtime - 9/16/10

[Sapience]

We have closed all worlds while we address an issue discovered by players attempting to enter Minas Gil. We are working as quickly as possible to resolve the issue and re-open the worlds.

[overpush]

i havent been able to play for 3 days now, had to redownload cause of some error, then server reset now this

^ venting

[Sapience]

While we're working on the server issue, I thought I'd update you all on an earlier issue regarding connectivity. We've confirmed with our vendors that there is a widespread disruption in internet traffic and connectivity along the East coast. This is a seperate issue and completely beyond our control.

[GV-Tanith]

We have closed all worlds while we address an issue discovered by players attempting to enter Minas Gil. We are working as quickly as possible to resolve the issue and re-open the worlds.

A flaming sack of warg dirt was found on the doorstep, and a giggling hobbit was seen running from the area.

[Asroknight]

I agree with you. I just started playing Beginning of august i started on the 10 day trial liked it so i paid for 3 months I'm beginning to doubt my choice to come play this game. For a game that has been out for 5 years they sure have a lot of downtime and problems.



The question that bugs me is are the forums down or what 1/2 the time i get the site is down for maintenance i just keep getting reload and they come up but when it takes 15 mins to post something that is ridiculous.

[Siegfriedpf]

*adds a second scone*

[Steeroid]

I agree with you. I just started playing Beginning of august i started on the 10 day trial liked it so i paid for 3 months I'm beginning to doubt my choice to come play this game. For a game that has been out for 5 years they sure have a lot of downtime and problems.



The question that bugs me is are the forums down or what 1/2 the time i get the site is down for maintenance i just keep getting reload and they come up but when it takes 15 mins to post something that is ridiculous.

Yea, the forums is slower than my school website lol... They really gotta do something about this. Seems like they don't have the hardware to deliver the game and the forums.

[myskaal]

Ugh. What I don't understand is why the game worlds being brought down has to result in major problems with the website.

We've confirmed with our vendors that there is a widespread disruption in internet traffic and connectivity along the East coast. This is a seperate issue and completely beyond our control

If you say so. Strangely enough, the LOTRO community site seems to be the only one I visit that is having issues.

[Lebenedh]

Maybe shut down Minas Gil and bring the servers back up while a MG patch is worked out, tested and confirmed Ready to Roll Out. A bummer for the 3% looking to hit MG, but a boon for all the rest of us. Then, once the MG patch is solid, install it some morning (6-7 AM EDT perhaps). Just saying...

[darnd]

I agree with you. I just started playing Beginning of august i started on the 10 day trial liked it so i paid for 3 months I'm beginning to doubt my choice to come play this game. For a game that has been out for 5 years they sure have a lot of downtime and problems.



The question that bugs me is are the forums down or what 1/2 the time i get the site is down for maintenance i just keep getting reload and they come up but when it takes 15 mins to post something that is ridiculous.

Give the game another month before you decide whether or not to leave. This same
type of down time occurred with the mines of moria and mirkwood expansions. If this
expansion follows the pattern of the other two, uptime will increase dramatically after
a month or so.

The forums thing... I got nothing. This new forum revamp is brutal. Absolutely brutal.

[Legolose104]

We have closed all worlds while we address an issue discovered by players attempting to enter Minas Gil. We are working as quickly as possible to resolve the issue and re-open the worlds.

Thanks for the update Sapience, just wanted to let you and all that have been working on trying to get everything going right that we appreciate all the effort...

Thanks Again
Chris

[usis]

Wonder if we'll get scented candles out of this

[NotMyRealAccount]

Yeah, aside from an asteroid hitting the Turbine offices, this has to be about the worst case scenario for the F2P launch.

Hey, come check us out, we're free!!!!
Wait, you mean you wanted to play?
Oh yeah, our forums are next to useless too, and free players get no support.

Enjoy, be sure to spend more turbine points when the servers come up!

[rossi11]

We have closed all worlds while we address an issue discovered by players attempting to enter Minas Gil. We are working as quickly as possible to resolve the issue and re-open the worlds.

I do not usually rant and I've been through plenty of downtimes with some of the previous issues you've had over the years, but seems like there isn't much love for the paying customers right now.

Barely any new content
plenty of issues with the new content
plenty of issues still outstanding that should have been addressed long time ago
Server downtime and serious lag issues since going f2p
Subscribers sitting in login queue for almost an hour
Forums (enough said here)
etc. etc.

Where is the love Turbine and where are our candles?

Also as a side note....people would be a lot happier during these outages if you guys would provide consistent status updates of your issues on a regular basis vs. your general encryptic "we are aware of the problem and working on fixing it" default message we usually get.

/end rant

[Shadowman196]

While we're working on the server issue, I thought I'd update you all on an earlier issue regarding connectivity. We've confirmed with our vendors that there is a widespread disruption in internet traffic and connectivity along the East coast. This is a seperate issue and completely beyond our control.

Strange ...I live on the east coast near Washington dc,i have no issues with my internet connectivity or traffic today...except with the Lotro forums and game server.

[birdone]

Any timeframe estimate on when the Worlds will be back up at this point?

[Budz]

Give the game another month before you decide whether or not to leave. This same
type of down time occurred with the mines of moria and mirkwood expansions. If this
expansion follows the pattern of the other two, uptime will increase dramatically after
a month or so.

The forums thing... I got nothing. This new forum revamp is brutal. Absolutely brutal.

I wouldn't call it brutal more like a complete waste of resources to fix...err.. I mean break what wasn't broken in the 1st place.

[LordBobR]

Not that the issue really needs to be brought up any more than it already is, but i found this to be funny. so i made this lovely pic.

[rivenlanthrolis]

Maybe shut down Minas Gil and bring the servers back up while a MG patch is worked out, tested and confirmed Ready to Roll Out. A bummer for the 3% looking to hit MG, but a boon for all the rest of us. Then, once the MG patch is solid, install it some morning (6-7 AM EDT perhaps). Just saying...

this guy should work for turbine. Hey turbine hire him.

[Vindolando]

Hmm. The new Turbine sure looks a lot like the old Turbine! D'oh.

- Harry, nee "aethelberht" from Gladden -- but can't yet sign in that way thanks to YAB (yet another bug).

*taste* needz moar boar

[Critzo]

I'm starting to regret all the VIP bought. QQ.

[zachhope]

Lord have mercy! It seems like Sapience has to put on some asbestos armor just to protect against flaming arrows while he tells you the shooting range is down! Let the folks do their jobs without the attacks. This is hardly the place for it.

Get off your butt, walk leisurely to the nearest Starbucks, and order yourself a venti frappucino. Open the latest issue of The Times (or El Paisano ) and read the latest stories while slowly sipping. If you tell your barrista that Zach sent you . . . well, I don't know what'll happen at your starbucks, but it's a nice little discount at mine . Once you are finished, walk slowly back home. Chances are good, problems will be over, or close to over. Chill. Get some fresh air. Give the guys here a chance to fix the problems.

Thank you, Sapience, for the confirmation that it isn't just my connection/rig. Godspeed, good man, Godspeed.

[Dartamis]

We have closed all worlds while we address an issue discovered by players attempting to enter Minas Gil. We are working as quickly as possible to resolve the issue and re-open the worlds.

Honestly? Minas Gil? I agree with the previous post regarding simply disabling that instance, which is hardly of any importance, until it can be properly patched. For the 4 quests that are run in there, this seems like a pretty drastic move.

[Mark_J]

Strange ...I live on the east coast near Washington dc,i have no issues with my internet connectivity or traffic today...except with the Lotro forums and game server.

I don't see any widespread network issues on the East Coast....


http://www.internethealthreport.com/

[Stealth79]

Maybe i'm a ****** or something, but isn't it 1:20pm EST ? Yes it is... Is the maintenance was up until 10am EST ? Yes it was... Are the world avaiable at this moment? Dont know, i'm getting :

The following web error occurred while trying to access "(auth server web svc address)"

Value connot be null
Parameter name: stream

But yet, the news on the login says all server are up. Could say "All server are up but not login server" ?