Error: An error occurred while processing your request. We apologize for the inconven

[Arbalister]

Mine works and the character data is slowly catching up - 10th of August now, was 19th of july before :P

hmm, when I try and open your page i get "This webpage has a redirect loop" and no page

I can get into both of your blogs, and my own. I'd guess you're looking at a browser cache, or dns cache problem. Try clearing the cache in your browser, and if that doesn't work, reboot the computer.

[MrWarg]

I can get into both of your blogs, and my own. I'd guess you're looking at a browser cache, or dns cache problem. Try clearing the cache in your browser, and if that doesn't work, reboot the computer.

I have the same problem as they do. I have cleared my cache, cleared my cookies; tried three different browsers; tried three different devices and two different connections. None of it worked.

[Celestrata]

This issue seems to be connected uniquely to the account, upon investigation. Both the "We apologize for the inconvenience" errors and the "infinite redirect loop" are related uniquely to the accounts themselves.

I will pass this information along to our web development team, but if anyone else encounters this error, please post in this thread.

[Tromador]

What does that mean for those of us suffering from this issue?

[KuriositysKat]

This is still happening for me. This is after cleared history, cookies and cache. Through a PC, a mobile phone and a tablet.

My Blog, My Blog Admin and my friend's pages all display this error "The webpage at http://my.lotro.com/user-number has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer. Here are some suggestions: Reload this webpage later. Learn more about this problem. Error 310 (net::ERR_TOO_MANY_REDIRECTS): There were too many redirects." I get this error no matter what link I try to follow to a MyLotro blog despite the fact I did clear all cookies and enable third party cookies.

In spite of that error I was finally able to get a forum signature, which is stuck at least two months back. Big deal.

The forum finally sees my server, Snowbourne and has a DROP-DOWN character list yet I still can't get details on any of them except for the Creep I created over a year ago and haven't played since. Additional information the Creep is also missing an avatar picture.
The error on accessing any of my other Characters is : "Error: An error occurred while processing your request. We apologize for the inconvenience."

It has been two and a half months since the EU migration start and the bugs keep getting worse.

And as others have said no Kinship in the Sig plus I was getting friend activity updates until 5 days ago when it quit.

[Silvertail]

This issue seems to be connected uniquely to the account, upon investigation. Both the "We apologize for the inconvenience" errors and the "infinite redirect loop" are related uniquely to the accounts themselves.

I will pass this information along to our web development team, but if anyone else encounters this error, please post in this thread.

Hello Celestrata,

I encounter both errors, the redirect loop when I click on my username and the inconvenience error when trying to access specific characters, too

I sincerily hope my posting here helps.

Thank you

[ReDG]

I have the error where I can not access my character settings and get

Error: An error occurred while processing your request. We apologize for the inconvenience.

ReD

KOFACME

[Shriya]

Since it's asked, I have the same problem. I've taken a screenshot of the page I get to see when I try to access my blog. It looks like the character list is being loaded, but as you can see in the address bar, I tried to open up my blog... Very weird. Also, I'm regularly being logged out automatically for no apparent reason. My profile page (accessible from the forum post anyway) is screwed up exactly like the screenshot linked above. My character settings gives the "sorry for the inconvenience" error message.
I can access my blog's admin. For some reason that IS being recognized. Avatar settings, forum settings and inbox are also normally accessible.
It's a very weird issue....
BTW, I have no redirect infinite loop up until now.

I've done everything else, reloaded, rebooted, cleared cache, tried different browser, etc.

I really hope that it can be solved.

Edit to add: I've logged in with my other account and I don't have any problems with that account. So it seems it's somehow account related.
This account has a main on the Nimrodel server, but alts on all other servers as well. The other account only has characters on the Nimrodel server.

A few additions again: Clicking the characters link in the main menu gives a link to the servers. For all servers I get the correct (albeit not up to date) character listing. However, when I select the characters, these are the servers that give problems:
- Gwaihir: gives blank page with nothing but the texts:

Player:



Character Links: Character Details (Which actually links to the exact same page)

- Maiar: same as above. Also, like with the above server, the link only says character name, level (not the actual level but just the word level)
- Sirannon: same as above

[Talynsun]

I'm still getting the 2 errors since the migration.

[Cardemel]

I've had the same problems too with Blogs (redirect loop) and with my characters page (sorry for the inconvenience).

Started shortly after migration to Turbine, and I assumed that it was to do with databases being updated, gradually. There were blue-name posts about how these would be fixed over the coming weeks, but hadn't seen any recent posts about it until now.

[Raven-EU]

I also have the problem of infinite redirects and cannot access my own blogs. I get random log-outs but clicking on a link usually logs me back in again (session database timeout?).

I cannot post to that other thread...

[Arachnella]

I also have these two errors (the infinite loop and Sorry for inconvenience). Cannot access anything apart from the forums.

I've had the same problems too with Blogs (redirect loop) and with my characters page (sorry for the inconvenience).

Started shortly after migration to Turbine, and I assumed that it was to do with databases being updated, gradually. There were blue-name posts about how these would be fixed over the coming weeks, but hadn't seen any recent posts about it until now.

Yes, I've had exactly the same expectations and been attributing the errors to the unfinished database updates.

[mxdDanelAT]

My Preferences -> My Charakter Settings
= Error: An error occurred while processing your request. We apologize for the inconvenience.

[KitCaboodle]

If I click on My Preferences, My characters then I just get a red error message, been like that for weeks. I tried to post on a thread relating to that specific issue but the forum logged me out and didn't recognise my log in details - even though I'm still logged in on this thread and able to reply!

'My Blog' doesn't load either.

[Thrabath]

got the error when logged in on any of my 4 different turbine accounts and when i'm not logged in too

[DancesInTrees]

This issue seems to be connected uniquely to the account, upon investigation. Both the "We apologize for the inconvenience" errors and the "infinite redirect loop" are related uniquely to the accounts themselves.

I will pass this information along to our web development team, but if anyone else encounters this error, please post in this thread.

In that case - posting!
I get the infinite redirect, not sure about the other one.

[Higo]

This issue seems to be connected uniquely to the account, upon investigation. Both the "We apologize for the inconvenience" errors and the "infinite redirect loop" are related uniquely to the accounts themselves.

I will pass this information along to our web development team, but if anyone else encounters this error, please post in this thread.

same here.
with a little bonus : no more store for my main( and only my main) :-( (support is working on this one)

[Burio]

This issue seems to be connected uniquely to the account, upon investigation. Both the "We apologize for the inconvenience" errors and the "infinite redirect loop" are related uniquely to the accounts themselves.

I will pass this information along to our web development team, but if anyone else encounters this error, please post in this thread.

I encounter both errors, i think the problem must be something with the kinship, goes in the leaderboards my chars have no kinship.

[Awelyn]

This issue seems to be connected uniquely to the account, upon investigation. Both the "We apologize for the inconvenience" errors and the "infinite redirect loop" are related uniquely to the accounts themselves.

I have both errors on my account.

[GleoSnowbourn]

I have the "Error: An error occurred while processing your request. We apologize for the inconvenience." when clicking on My Character Settings. Im missing kinship in the leaderboard too for some of my characters, might be a clue? The ones that do not belong to my missing kinship Winglord Alliance works fine when looking at them from Characters in the top menu.

Also when I press Kinships i get a redirect error.

[Acushla]

This issue seems to be connected uniquely to the account, upon investigation. Both the "We apologize for the inconvenience" errors and the "infinite redirect loop" are related uniquely to the accounts themselves.

I will pass this information along to our web development team, but if anyone else encounters this error, please post in this thread.

I have these two errors (the infinite loop and Sorry for inconvenience) and I also cannot access the Kinship tab. The first few days after migration I could see a few of the quests run by some ( not all ) of my friends characters and search for known names to invite as friend.
Thank you, Celestrata, for letting us know that you folks are still focussed on this, with so much else going on.
Acushla

[Louvre]

Thanks for creating this new thread! I wanted to post an update in the thread that I started about this issue, and where Duwis asked us to put any relevant info, but I too cannot post messages there anymore, or PM Duwis through the user menu for that matter. Every action I take logs me out and that's mighty frustrating!

The problem persists still... could we PLEASE... with sugar and honey and lots of whipped cream and cherries on top... get an update on where you guys on the other side are regarding tackling this issue? And if it's still a long ways off before you can implement a general solution for all, is it not by now time that you allow us to send individual tickets? You (Duwis) did say that the issue was fairly easy to solve on a case-by-case basis, so have we not by now been patient long enough and earned that?

I already posted there some time ago, and still not working for me.

[Wibz]

My Preferences -> My Charakter Settings
= Error: An error occurred while processing your request. We apologize for the inconvenience.

Same here and the kinships tab goes into "too many redirects"

[Gornorin02]

I have this error every time I try to access my character settings

Error: An error occurred while processing your request. We apologize for the inconvenience.

[Parmur]

infinite loop for me as well, cannot access my blog ( http://my.lotro.com/user-1327162/ )... Fix please