Rise of Isengard Update/Patching Discussion - OFFICIAL

[Chav]

as a VIP I demand an ETA!

[D.H1cks]

If you are patched, please do not continue to try and log into the game. The game is unavailable. We will announce when the servers are live. Ever time you open the launcher it connects to the patch server to validate that you have the latest version. If you are patched, and still hitting the patch server you are probably taking up resources that someone who has not patched would really like to use.

So when you do announce the game servers are up, the patch servers are going to get hammered again with everyone trying to log in? Even those who have managed to patch already?

[theboon]

So for those who have patched and raring to go , why haven't the world servers been brought online , what exactly is holding us up ?

Boonie

The Avengers

Black Guard

[thunderchickn]

Agree. This is getting on my nerves as well. Forget the damn contest for a minute. Drop everything and sort this mess out! Nearly four hours in limbo here.

Successful attempts to connect thus far: 0/240. What a farce.

LOL are you counting simply so you can complain more accurately?

[Cherrio]

i heard about a magical word named Torrent.

lets pray to the gods of internet that turbine learns this word too

[Maeg.]

Is there any news of when we can expect to get past "A connection attempt failed"? http://images.lorforum.turbine.com/i...cons/icon9.png And is the RoI released today already?

[AlphaMan]

I'd love to see you all on the forums for small private servers for other MMOs that require people to patch by messing around with their install files and essentially debugging it themselves in various ways instead of having it auto-update for them. Oh wait, I have, and it's worse.

Carry on


(and be patient, the whole point of patching today is so it's done all the sooner and people can actually get IN tomorrow. If the servers go live today, that's a bonus)

[Baerbel]

how can i checked, if i'm updated? left launcher alone for some hours, no unable to connect

[Apparently]

I once worked for a company with a Very Large Web Presence, in which the continual service of that Very Large Web Presence was crucial - ESPECIALLY during times of high demand.

There came a time when we made changes designed to better adapt to such unexpected surges of web traffic. The changes were tested extensively and thoroughly, and everyone was satisfied that the changes were working properly, and that we were well-equipped to handle such traffic surges.

And then we had one of those massive surges of web traffic.

And everything went down. HARD.

You can try your best to prepare for the unexpected - but the fact is, it's UNEXPECTED, and you can never be certain that what worked perfectly in testing will function just as well when dealing with Reality.



...That having been said: if what someone else said is correct - that the launcher is trying to connect to patch.lotro.com which is currently out of service - is patching really happening at this time at all? Or am I just stuck in the queue, and that's why I'm getting the out of service message? I'm still a bit confused on this, even after having read the entire thread.

My suggestion would be to put a sticky at the top of the forum, titled, "CAN'T CONNECT? READ THIS FIRST", detailing the most up-to-date news on the situation and pointing people to this thread. That way, at the very least, the rest of us can have fun mocking the people who can't understand those five words.

[dunedhain]

Okies.

I'm no tech expert, nor am I privvy to how your servers work, which I reckon goes for most people, so maybe it is a good idea to put what you just wrote on the launcher?

The problem is that the launcher has to check realtime against a server. Otherwise how will it know it has the correct patch. maybe they can program something to stop checkinf for patches for a time but its very dangerous if the the current patch has a bug and they have an update and if they programmed it to stop checking for some time

[Eaglehaven]

Took about 10 min start to finish on patch.

Valistar

[prjkthack]

Agree. This is getting on my nerves as well. Forget the damn contest for a minute. Drop everything and sort this mess out! Nearly four hours in limbo here.

Successful attempts to connect thus far: 0/240. What a farce.

I'm pretty sure Turbine has a couple people employed simply for the purpose of PR and handling things like contests, and those people more than likely have little to no experience in computer engineering/networking or coding an MMO, which means having these people help probably will do more harm than anything else.

Let the engineers do their jobs and let the other people continue to do what they do best. If that means Turbine can get a couple contests in, then that's great. Everyone is doing their part, whether that's fixing the game, or getting more people to enjoy the game.

[Isy]

If you are patched, please do not continue to try and log into the game. The game is unavailable. We will announce when the servers are live. Ever time you open the launcher it connects to the patch server to validate that you have the latest version. If you are patched, and still hitting the patch server you are probably taking up resources that someone who has not patched would really like to use.

Could you not update the patcher with this information? It'd probably help take a lot of strain off the patching server!

[Ruintheliel]

So for those who have patched and raring to go , why haven't the world servers been brought online , what exactly is holding us up ?

Because after breaking the patch server, it would be really funny if we could break the login server too.

[Galadrias]

Why are there so many issues this time compared to the other expansions? Is there really that huge of an increase in players from Enedwaith to now? I have never heard of this many people having this problem on patch day. It sounds to me like somethings wrong and you guys just can't fix it yet.

No issues, just limited resources. As Sapience clearly said, it's the users that already patched the game who block the resouces for unpatched clients. So if they keep attempting to log in again and again, we'll never be able to patch ever. They dont even get that the game servers are offline, still they attempt to log in again and again. If they would just let it be and leave all other users to patch, the game servers might be up earlier.

[Geddes01]

so for those who have patched and raring to go , why haven't the world servers been brought online , what exactly is holding us up ?

Boonie

the avengers

black guard

rageeeeeeeeeeeeeeeeeeeeeeeeeee eeeeeeeeeeeeeeeeeeeeeeeeeeeeee eeeeeeeeeeeeeeeeeeeeeeeeeeeeee eeeeeeeeeeeeeeeeeeeeeeeeeeeeee eeeeeeeeeeeeeeeeeeeeeee!

[ty_shoe_33]

Even after doing to restarts still having the issues i just think that it might be better to just wait and see. i am however itching to get up to 56 with my rk since i have left my champ to collect dust.

[Arvaen]

So I can't even get a connection, much less get to "examining programs" or start patching... I've tried restarting the client and reseting my connection, is it just a matter of waiting?

[Unique]

Agree. This is getting on my nerves as well. Forget the damn contest for a minute. Drop everything and sort this mess out! Nearly four hours in limbo here.

Successful attempts to connect thus far: 0/240. What a farce.

It isn't like the employee in charge of the contest is the same one(s) who are working on the game, they have a few different employees in different departments. It's like being at a nice restaurant and having the valet drop everything to run in and help you prepare the food.

[lockecd]

If you are patched, please do not continue to try and log into the game. The game is unavailable. We will announce when the servers are live. Ever time you open the launcher it connects to the patch server to validate that you have the latest version. If you are patched, and still hitting the patch server you are probably taking up resources that someone who has not patched would really like to use.

Maybe this should be put on the splash screen , with a time line ? with a link to this thread ? Not everyone uses the fourms , facebook , or Twitter.

Just a thought.


Great Job !

[zucheus]

yep been off line since 9am gmt.So 9 hours so far,a bit annoying as it shouldn't take this long,hmmm!

[Gilreth_EU]

Well having connection error here as well - tried restarting several times and still no joy.

[Nyrion]

It's not just EU players. I've never heard of anyone having this issue repeatedly for hours come patch/expansion day, especially not multiple people(Looks like a couple hundred on the forums at least, and there's a good chunk of us in vent). Something different is up this time it would seem.

Were you browsing both forums during the other expansions? If so, then perhaps there is a bigger problem than usual. If not, then as I said it just *appears* to be more players having issues because they're all over here instead of split up.

[insanityspetals]

Normally patch days are just that -- the patch and system down time take up most of the day and, if you're lucky, the game opens up in the late afternoon and evening. It's almost always been the case.

We'll get there eventually! Besides, we weren't officially going to get the update until tomorrow anyway, so if it opens today it's a bonus.

[Sapience]

Do you think they have a fully patched client for re-install? In other words, I know I can download the entire client via pando in like 2 hours...Would it be quicker to re-install instead of patch? Most likely the re-install would just be the Mirkwood client, right? Hmmm....

<edit> whoops, I think I see the answer to this above...and the answer is NO </edit>

The answer is no. You would be downloading a Mirkwood client and then still need to patch to Rise of Isengard.

I just hope they're not being unfair and are throttling certain IP ranges (US first, EU 2nd).

While we are aware some companies do this, and some outright block IP ranges, we do not. Our servers don't care what IP range you are coming from, the priority is the same.

Big lol, why don't you recall times with abacus? Or midnight oil? )

Today we have another world around. It is just your pipe is too narrow, this is the reason
I am in Internet since the beginning of 90-ies, so I know the difference We started then with BBS's and dial-up modems 1200 baud. Now I have 100 Mbit to world and what?

My first MODEM was 300 baud and cost just over $500 in the early 80s. I was about 13. Started my own BBS when I was about 15 and have been working with communities and the online space in one form or another ever sense. So about 30 years of it.

Been trying since 1pm GMT, and the launcher is stuck at Connect. why cant those of us in the EU connect to the patching server?

The same reason why some in the US can't. Load. As noted by others in this thread there are EU players who have patched and US players who have patched. It's not region specific. Probably more European players are commenting than US players because it's 1PM in the US and most US players are still at work and not yet at home trying to patch.