Rise of Isengard Update/Patching Discussion - OFFICIAL

[Jadzi]

I doubt there are any more issues, it's just that the EU players are on here complaining too, instead of on the Codemasters forums where they were 'out of sight, out of mind'.

Unfortunately, you see, there are a loooot of people who jump to conclusions about stuff.

The patch server's lagged under the launch-day demand? Then clearly it must be a bug brought on by shoddy code from lazy coders only out for money-grubbing WB, etc. etc.

Seriously folks, relax.

[Grimdoin_EU]

I doubt there are any more issues, it's just that the EU players are on here complaining too, instead of on the Codemasters forums where they were 'out of sight, out of mind'.

Guess there's also a F2P player or two who never experienced a serious update on lotro before.

Just hang in there if you really want to play today or else come back in a few when the rush is gone

[Galadrias]

Maybe this should be put on the splash screen , with a time line ? with a link to this thread ? Not everyone uses the fourms , facebook , or Twitter.

Just a thought.


Great Job !

Yes, it should be posted in the launcher to clearly state that the servers are offline and the already patched clients should be closed until told otherwise!

[AlphaMan]

I once worked for a company with a Very Large Web Presence, in which the continual service of that Very Large Web Presence was crucial - ESPECIALLY during times of high demand.

There came a time when we made changes designed to better adapt to such unexpected surges of web traffic. The changes were tested extensively and thoroughly, and everyone was satisfied that the changes were working properly, and that we were well-equipped to handle such traffic surges.

And then we had one of those massive surges of web traffic.

And everything went down. HARD.

You can try your best to prepare for the unexpected - but the fact is, it's UNEXPECTED, and you can never be certain that what worked perfectly in testing will function just as well when dealing with Reality.



...That having been said: if what someone else said is correct - that the launcher is trying to connect to patch.lotro.com which is currently out of service - is patching really happening at this time at all? Or am I just stuck in the queue, and that's why I'm getting the out of service message? I'm still a bit confused on this, even after having read the entire thread.

My suggestion would be to put a sticky at the top of the forum, titled, "CAN'T CONNECT? READ THIS FIRST", detailing the most up-to-date news on the situation and pointing people to this thread. That way, at the very least, the rest of us can have fun mocking the people who can't understand those five words.

I wouldn't say it's unexpected. Who wouldn't expect it to take this long (as so many people are trying to access the patch server together)? Not really anything you can do about it.

[The-Walrus]

Sapience, how is it that some people already patched up and some are still stuck at unable to connect? Is it dependant on IP adress so the load is kind of spreaded out?

[ElFenix]

the patch server probably has a limit on the number of concurrent sessions and we're currently beyond that.

[Ruintheliel]

how can i checked, if i'm updated? left launcher alone for some hours, no unable to connect

After mine was done, I was asked to input username and password in the usual way.

But if your launcher, for whatever reason, is closed after finishing the patch, then you'll be back in the 'Connect Catastrophe' again.

[phgnomo]

Please, whoever have alredy patched up, close your client, so us who still didnt patched are able to do so...

[KennebecDiamond]

OMG I have been waiting for 12 hours to try to connect and can't. NOBODY is doing anything about making it so I and only I am taken care of! I NEEDZ to be #1 on the game NOW!!! This NEVER has happened before now! I always am able to get my expansion withing 2.5 seconds of clicking on my icon!!!!!

Oh Wait.. you mean there are other people out there too!?!? I thought LoTRO was made just for me! lets all show a little patience because EVERY time there is a new release there are backups in the system. I think it is awesome that they are getting things going A DAY EARLY! Every time there is an update, expansion, patch or even maintenance we see the same thing... people fearing that Turbine is out to get them! Well, they aren't, they are people like the rest of us trying to deliver for their customers. Technology is only so good.

[Startrekman1of9]

Agree. This is getting on my nerves as well. Forget the damn contest for a minute. Drop everything and sort this mess out! Nearly four hours in limbo here.

Successful attempts to connect thus far: 0/240. What a farce.

Help I am having a big problem also. I am in the US and can't get past connect to examine programs. Just keeps saying a connect attempt failed and 60 sec to retry over and over again.

What is wrong. Does this mean I need to resinstall the whole game again. Twitter is worthless. They only care about a stupid contest.

Anyway is anyone else have this connect problem????? my internet is fine. LOL i am on this so it is working.

[AlphaMan]

Help I am having a big problem also. I am in the US and can't get past connect to examine programs. Just keeps saying a connect attempt failed and 60 sec to retry over and over again.

What is wrong. Does this mean I need to resinstall the whole game again. Twitter is worthless. They only care about a stupid contest.

Anyway is anyone else have this connect problem????? my internet is fine. LOL i am on this so it is working.

It's working. Be patient.

[Natashaelle]

It's like transfer day all over again -- except this time we have a whole bunch of US types partying on with us

[Redplague90]

Moria? Not even close.

More like Enedwaith or Mirkwood.

ened was a minor expansion and servers were down for 10 hrs. i remeber because virgin media blocked aload of ips the same night in error. and mirkwood was 5 lvls this is 10 lvls so generally one would presume the content is more. but my point still stands expansion days take 10-15 hrs. not just down to them updating and brining servers online but also for the bottleneck to slowly trickle people throught form the connect screen tothe update screen and so on and so on. its always the same whatever time Turbine give us expect it to take alot longer because people tend to flood the update servers and crash them.

side note the patch servers came up briefly at 9-10 am this morning UK time and again 3 pm-4 pm time for about 20 min or so before what can only be crashing.

[Eightleggedphreak]

Were you browsing both forums during the other expansions? If so, then perhaps there is a bigger problem than usual. If not, then as I said it just *appears* to be more players having issues because they're all over here instead of split up.

No, I didn't browse both forums. Did I ever see more than a handful of complaints with problems patching? No. Now there's a thread with 600+ replies(Some duplicates, so let's assume half are having problems?) and 10-15 people have been in and out of vent and are having the same issue.

I would assume there was not hundreds of problems with every patch on the EU servers. It's getting a tad annoying that we have no real fix for the issue we're having besides "Hang on and restart your launcher(Which rarely seems to be working) and no real time line for fixes or the servers coming up.

The only real excuse for it I can see is Turbine is handling the load of both EU and NA players now, which I do not believe they had to do in the past as codemasters servers handled EU? Perhaps I'm wrong. If that's the case, it should have been prepared for imo, but at least it's a semi-valid reason.

[Alias86]

Sapience's answers should really be extracted and stickied in a new post for the time being - having them interlaced in this potential threadnought is ensuring they aren't reaching the intended audience.

[ElFenix]

Help I am having a big problem also. I am in the US and can't get past connect to examine programs. Just keeps saying a connect attempt failed and 60 sec to retry over and over again.

What is wrong. Does this mean I need to resinstall the whole game again. Twitter is worthless. They only care about a stupid contest.

Anyway is anyone else have this connect problem????? my internet is fine. LOL i am on this so it is working.

nothing wrong on your end.


do people have no clue how the internet works?

[PashionConscious]

Hi! This comment is just so I can say "I was there" and can tell my lineage of the Great Queue of Isengard.

[Crell_1]

If you are patched, please do not continue to try and log into the game. The game is unavailable. We will announce when the servers are live. Ever time you open the launcher it connects to the patch server to validate that you have the latest version. If you are patched, and still hitting the patch server you are probably taking up resources that someone who has not patched would really like to use.

Perhaps this should posted on the 'news' portion of the launcher.

Additionally, attempting to hit https://gls-auth.lotro.com/GLS.AuthServer/ from our launcher shouldn't really be touching 'patch.lotro.com' should it?, Can we feel free to periodically hit the 'login' button and let it do our 2 retries? (They're 2 different servers, judging by the different external IPs at least.)

[Cherrio]

The same reason why some in the US can't. Load. As noted by others in this thread there are EU players who have patched and US players who have patched. It's not region specific. Probably more European players are commenting than US players because it's 1PM in the US and most US players are still at work and not yet at home trying to patch.

reason why eu players are here commenting is most likely couse its Night here when its 1pm Usa its 21.00pm here in Eu

at least thats why im here commenting i cannot patch

[Lindirien]

I am one of those who still can't connect due to the high load. Should I keep the client up trying to connect by itself or restart the client often?

[Sinful69]

Help I am having a big problem also. I am in the US and can't get past connect to examine programs. Just keeps saying a connect attempt failed and 60 sec to retry over and over again.

What is wrong. Does this mean I need to resinstall the whole game again. Twitter is worthless. They only care about a stupid contest.

Anyway is anyone else have this connect problem????? my internet is fine. LOL i am on this so it is working.

Majority of us are having this issue, you have to just be patient and wait like the rest of us. Restart your client every so often and you might just get lucky and patched up

[insanityspetals]

Hi! This comment is just so I can say "I was there" and can tell my lineage of the Great Queue of Isengard.

Bwahahahaa.

[Rosa]

I'm still unable to connect, I've been trying repeatedly on three computers, and all three are getting "An update error occurred: A connection attempt failed."

[AlphaMan]

I'm still unable to connect, I've been trying repeatedly on three computers, and all three are getting "An update error occurred: A connection attempt failed."

It's working. Patience required

[Montezuma's]

...the fact is, it's UNEXPECTED...

It is very EXPECTED if you launch patching access at 12ET and 4pm GMT. Isn't this obvious??
If you have limited bandwidth you should plan timing accordingly.