Rise of Isengard Update/Patching Discussion - OFFICIAL

[Cukamba]

Been trying to download from the patch servers for the past 4 hours!! Has done nothing but fail to connect to the patch server.
What gives?

[Nyrion]

I just managed to log in. Keep trying guys, you'll get in eventually.

[danielj2010]

Perhaps we should just start posting "A connection attempt failed." repeatedly.

[hex2323]

Patching. Have fun playing Fellowship of the Miserable here on the whine thread.

[Spuddo]

Why do i keep getting the Rolling Stones You Cant Always Get what You Want rolling around in my head?

Me thinks this thread needs a soundtrack due its epicness

[The_Cutter]

I have played Lotro since launch and every time there has been an Xpac or major update it has been this way. You would have thought they'd have learned by now.

WB/Turbine knows a great deal about how to lose players - SW/GW2/D3 all coming in the near future. It's huge mistakes like this that will cause ppl to move on.

[gareth422]

While I can certainly understand the frustration associated with delays and having to wait for patching and connection related delays, what I cannot understand and what will not be tolerated is anyone who feels the need to insult, provoke or otherwise be offensive towards other players or turbine staff. If it continues the community team will very happily go back through the entire thread and infract accordingly and fully.

I do not think you fully understand. Ive been waiting since 10am trying to patch. I keep seeing everyone posting screenshots hapily playing while the majority of us cannot patch. It sounds like you guys are simply saying to us we can wait till tomorrow or whenever. To me it doesnt seem like this is load when people can patch and others (like me) who have been trying for hours cannot. What would be nice is some reassurance you guys know whats wrong.

[bryanmm]

is this normal ---> it got to examine game data and status says waiting for many minutes <---- is this normal

[Junoriel]

Is it normal that the "Examine Game Data" part takes sooo long while patching?

[ThinkRSX]

./reported

While I can certainly understand the frustration associated with delays and having to wait for patching and connection related delays, what I cannot understand and what will not be tolerated is anyone who feels the need to insult, provoke or otherwise be offensive towards other players or turbine staff. If it continues the community team will very happily go back through the entire thread and infract accordingly and fully.

[Nodwick]

Ahhh thank god for the playtime I did in BETA....

[Frohos]

Just update from finland: Me and my friend can't connect either.

I've had my launcher trying to connect for about almost 4 hours. I've restarted client twice, flushed my dns cache and all that. I know there might be high load but that's quite long time to not have a spot for patch download. Not complaining or anything. This downtime has been for me from morning to night(it's 10pm+ here) so the whole day and I just started this game last night(already feeling addicted ).

I just hope it's up tomorrow.

B*** please, seven hours and counting !

[Apparently]

So calm, composed and poised.

Have you ever considered a career in politics?

Heh. Don't get me started on the subject of health care in this country; for then you will see my RAGE.




...But that's the point, innit? Health care is a REAL issue. This is a GAME. A game that's being launched a day early, with the company being as responsive as possible to the concerns of the people having trouble with it.

If I want to rage, I can sit around and contemplate the fact that I can't find out whether my cancer might be returning because I can't afford the tests to discover that fact.

This? IS A GAME.

Priorities, dude. It's all about priorities.

[-Chupacabra-]

Still can´t connect, waiting for hours always have this: "connection attempt fail" All players from Portugal i know have same problem

[LadyDena]

You know, if you lost the entire day of paid VIP time...you're talking less then 50 cents, right?

I'm sure if you toss a stamped, self-addressed envelope into the mail, they'd be more then happy to send you a refund cheque for 50 cents. Cost you about 2 bucks to get it...

So send everyone 50 cents if you are so cavalier about it.

[wsnyderco]

While I can certainly understand the frustration associated with delays and having to wait for patching and connection related delays, what I cannot understand and what will not be tolerated is anyone who feels the need to insult, provoke or otherwise be offensive towards other players or turbine staff. If it continues the community team will very happily go back through the entire thread and infract accordingly and fully.

Nice Work!

All else I can say is, its not my company but yours! Good Show

[kimano]

Been trying to download from the patch servers for the past 4 hours!! What gives?

going on 7 and a half hours now. and now in addition to waiting for this to patch I have to wait for a roofer to look at my roof. people and things really like me to wait today.

[Alcaniel]

Sapience, you still haven't answered this question:

Should we be restarting the launcher if it says 'A connection attempt failed', or should we let it auto-retry?

-Bel

Not an official response, but several people have noted that they simply let the launcher auto-retry continually until it successfully connected and patched. I'm still waiting, but am just going to let it auto-try... Good luck on getting the connection!

[CoranisDoJ]

dec. 20th can't get here fast enough.

agreed!!!!!!!!

[twistedelvis]

Anyone who's ever worked in any area of IT knows that it is much MUCH more complex than "plug it in and flip the switch".

Actually those of us who have spent their entire lives in IT should be the most outraged. We know exactly how complex a launch like this is but we expect that the team responsible for it will do the right thing by us the customer.

When I continue to see launches like this, by software companies raking in tons of money with literally months to plan having huge systematic failures I don't feel sympathy. I just shake my head and and say wow, really? Five months to plan for this launch and this is the best you can do?

Make all the excuses for them you want, this is a failed launch impacting a large part of the customer base.

[ElFenix]

The fact that the patch came a day early doesn't mean squat. Whether I waste a day trying to update and log in today or tomorrow doesn't matter. It's still a wasted day.

a day is what you make of it. you only get 25,000 or so of them. if you're spending today QQing on the internet then yes, i'll agree you've wasted a day.

If they were ready to go a day early they should have done a tiered launch, or put the patch servers up first, or something.

patch servers were up first

[Thindrahir]

After waiting about 6 hours, patching finally happened Hang in there people! The hobbits WILL go Isengard

[Chrysoprase]

Have you guys started patching? I just got through, and it seems like a few others did as well.

[Morat]

Not to whine -- as I never expected to actually be able to play today anyway, figuring that they started the patch a day early so that they could be sure to have servers up and running by sometime tomorrow -- but I keep getting the strangest thing. Over the course of hours of trying, about every 4th try I get about a second of the patch starting to download and then it reverting back to the dreaded x.

Just an odd observation.

[gareth422]

I have played Lotro since launch and every time there has been an Xpac or major update it has been this way. You would have thought they'd have learned by now.

WB/Turbine knows a great deal about how to lose players - SW/GW2/D3 all coming in the near future. It's huge mistakes like this that will cause ppl to move on.

Im sorry but I never have had a time in ANY expansion or whatever that I cannot even patch while others are playing the game. Ive been waiting to patch for hours restarting my PC, recopying files and trying everything I can think of. It is VERY frustrating. All we get in made fun of and told how this happens all the time etc. It doesnt happen all the time in fact its never happened like this before. I worry they assume its just load and 4-5 days from now Ill still be unable to patch or play the game i am paying for. A little customer service isnt too much to ask. This should have been foreseen how could they not know there would be load? Like you said it happens everytime but with some planning it doesnt have to.