Rise of Isengard Update/Patching Discussion - OFFICIAL

[Namesse]

Been waiting to patch for over 7 hours now. Why isn't there a flag in the game files that indicates subscription status at logout and prioritizes VIP over others?

[Missxu]

Yay!

After 5 hours of waiting, my launcher started to update!

Just letting you all know, there IS something happening while you are watching the "Retry" count-down (Just let it sit there)

[Eagle_CT]

Maybe they should

C'mon! Those were two of my better ones!

Here's another:

Roses are red, violets are blue,
I still can't patch! Argh! QQ!

:-)

[Yogol]

There is ABSOLUTELY NO WAY, with current technology, for servers to cope with periodic overflow.

Sure there is. Change under-used servers to the overflowing tasks. Every company with changing server-loads has this function.

And companies that plan ahead, have the possibility to add extra servers in times of need for a minimum cost, cause they rent their servers at some 3rd parties server-farm (my company uses IBM, but there are many, many others) so they can request alot of extra servers just for days like these.

Saying that servers can't cope with overflow is factual false.

[chrisdav10]

If my client is stuck on Examine Game Data will it eventually start downloading on its own. Cos been on that for ages

[eagleeye64]

There must be an awful lot of game data because after 15 minutes, I'm still examining it.

LOL

Lucky you, I haven't gotten past connect.

[allgon]

Ok. my patcher got to the examine game data and got hung up for 1/2 an hour, so, as you sugested Sapience, I exited and relaunched. Now Im not able to connect. At all. Did you guys take the servers back off line?

[Arbalister]

I dont get why we didnt have the ability to prepatch like every other time.

I've never seen any ability to prepatch LOTRO except for a couple months a few years ago, that ended up with so many people busting their clients that Turbine decided it wasn't worth the tech support nightmare.

[CFury]

the patching servers and login servers are working as expected

So failure to connect is working as expected? I see.

[Rua'Vil]

I can't log in? xD

I'm just stuck and I can't even type in my username/password and such. It says underneath the whole "Connect, Examine Programs, etc." step...

"An update error occurred...
Connection attempt failed."

It 'retries' every sixty seconds but I've been letting it go for five or so minutes right now to no avail. Sad day!

[Chrysoprase]

But what if we haven't patched? Should we keep restarting the client once we get the red x, or let it automatically retry?

Let it retry, it will eventually start patching, mine did. Just let the client do its thing.

[Moejo]

I would be if I hadn't have deleted the game from my system in protest at customer service.

That's just not helpful.

[Vikingen]

Oh no. I just woke up with a awful flu ((( and my pc has been standing on logon all day wihtout connecting (((. Why have you not opened for ips outside us? they should be last, not eu...

[jemmm888999]

I'm in the UK also ... and yes there is an expansion going live today. Honestly unless you are night owl, it is prolly best to just leave it until tomorrow.

thanks for taking the time to let a noobie know

[megaboy]

They were. The demand exceeded our expectations for even the additional resources, so we've added and continue to add more.

not sure how it could exceed your expectations.

you have at least twice the playerbase trying to patch then you have had on any other expac day.

your IT guys should have proactively added the capacity to handle MoM/SoM/f2p changeover patch days combined and then doubled it.

retroactively adding capacity makes it look as though you had no clue as to the number of folks trying to patch up today.

Actually the official launch date remains September 27. Today is a bonus. The team worked very hard to get things into shape and ready so that the game would be available a day early.

this is the longest i have ever had to wait just to patch (8+ hours and counting) and morgan freeman only knows how long it will be before i can get into the game again.

i am starting to think you all decided to release a day early because you expected something like this and wanted a 24hours buffer to get everyone patched so you could still meet the original official release date.

while i am severely frustrated with the way things have gone so far i must give kudos to your IT guys for keeping things up and runnign without any crashes caused by demand on your network.

[Raran]

Been waiting to patch for over 7 hours now. Why isn't there a flag in the game files that indicates subscription status at logout and prioritizes VIP over others?

People that pre-ordered are higher on my ladder (*Waves* ) tbh... Then again i'm rather happy they don't discriminate which sub one has.

[0rdinary0wl]

It's NOT a queue, it's more like a lottery.

It's like the thing the bingo caller spins.

[Cherrio]

still begging for a torren torrent still begging for a torrent torrent.

7 hours + of NO connection and Connection refused

find it hard and really weaird no torrent on the patch yet from turbine would saved all of uss the trouble <.< if we had a torrent this thread would not even reach 5 pages instead of 100 <.<

[Ricen]

Posting for a mate

[Canticle]

8 hours, two connections, not one successful connection.

Sapience, if this is as expected, Turbine should be ashamed and embarassed over their dismal expectations even on a crowded launch day. I've been a happy customer since the original Beta, this is the absolute first time I have ever been disappointed in Turbine and it's beyond a little disappointment, it's digust.

[Daledh]

"We'll continue to add additional patch servers to address the high demand. We appreciate your patience." - official twitter

Patience is a virtue people! Literally and figuratively!

[Arbalister]

Oh no. I just woke up with a awful flu ((( and my pc has been standing on logon all day wihtout connecting (((. Why have you not opened for ips outside us? they should be last, not eu...

Because they never closed for ips outside the US. Many, many people outside the US have patched, and, in fact, I'm outside the US and in the midst of doing so myself.

[Valens74]

I'm very upset, Turbine.

Just thought you'd like to know.

[ThinkRSX]

I figure if anything this gives me a chance to up my post count, lol.

And Rep... +1 Rep my friend.

[firestars]

we've reached lvl100 on this topic well done great achievement