Efforts towards fixing the lag

[Hydragyrum]

It has just been confirmed here: http://forums.lotro.com/showthread.p...50#post6073950 that the lag on Turbine's end was, in fact, successfully solved in the most recent hot-fix. This means, as per Sapience, that the lag we're all experiencing must be on our, the players', ends.

I can confirm that lowering the graphics options does not help, lag-spikes, lag upon leveling/crafting, etc. all still occur.

When I get home I'll try things like driver re-installs, look into my network/router a bit more. U6 is apparently not cooperating with our (people still having lag) systems despite the fact that Turbine's servers are working as expected, so lets try to track this problem down! Please share any suggestions or solutions.

[Berth]

Yeah, the end of the old thread made me laugh.
I guess with release of U6 all of our PCs / home networks / ISPs decided to have mysterious issues at the same time every now and then.

[Ceoholm]

It has just been confirmed here: http://forums.lotro.com/showthread.p...50#post6073950 that the lag on Turbine's end was, in fact, successfully solved in the most recent hot-fix. This means, as per Sapience, that the lag we're all experiencing must be on our, the players', ends.

The general player experience as reported points to the lag being on Turbine's end.


I'm thinking of filing this in the Draigoch category.

[Nardae]

the hot fix did help some... ppl are not lagging left and right anymore.
But lag spikes still occur much more often than before U6.

And i personally have this mysterious freezes ever since U6. Twice or so per hour char gets frozen for 30secs -2 mins...
Cannot move, use skills, etc... Incomng traffic is ok, se other chars, chat . But outgoing traffic just about stops...

[Lunasa]

I admit there is always a possibility of some reasons for lags on the player's side.

I believe it can be seen as a coincidence when all 6 members of a Foundry run have the same kind of a lag (very slow response on skills, some skills in a skill queue may just be canceled) during the same fight. And the simultaneous 'Laaaaag' shouts in GlobalLFF only make this coincidence more weird.

I did notice that the probability of the lag was reduced after the hotfix. I don't have delays while buffing my group before each fight anymore.

[Ale_Barrel]

It has just been confirmed here: http://forums.lotro.com/showthread.p...50#post6073950 that the lag on Turbine's end was, in fact, successfully solved in the most recent hot-fix. This means, as per Sapience, that the lag we're all experiencing must be on our, the players', ends.

Well if the PR department says it's so, it must be so. Guess I'll buy a new system, and have my IP install new lines.


Edit: To be fair, yes it has improved, but the root of the issue still need to be found/fixed by Turbine. I bet those IT guys are about coffee'd out.

[Yosoff]

I can't speak for all servers but on Brandywine the patch definitely helped some. It's not as bad as it was immediately after the update, but there is no doubt that there is still server side lag.

When you're in a raid and all 12 people have severe lag at the same time and they're spread out across multiple countries that's server side, not client side. And yes, this has happened since the patch (multiple times).

Turbine has more work to do.

[Depher]

I noticed the lag got a little better after the patch but for turbine to say its all on our (players) end is a load . There is no way that a whole group lags at the same time in the same place over their own pc / internet connection. Its to the point where its interfering in battle I for one reinstalled all my video and sound drivers , tried playing with no sound, turned down the graphics to low , heck i even tried turning all other programs off , and guess what nothing made a lick of difference. So turbine i would love to meet your group of magical programers that made all our computers obsolete or maybe just maybe you could fix the lag ?

[Southpa]

My kin's experience on Ark has been that the "fix" made things good for about 24 hours - and it steadily got worse by the day and by Sunday many things were an exercise in futility. It seemed a little better yesterday, but there is no doubt there is something seriously wrong with the servers.

We have members from Boston to California to New Zealand who all lag-out in different areas of the game at the same exact time. Often. Regardless of what they are doing in-game. This is not a client-side issue. The other night in Orthanc, I could jump in the air and remain airborne for no less than 4 seconds at some points in time. Pre-U6, I would get lag in exactly 2 scenarios: while targeting a mob with multiple rows of debuffs - or moors fights with lots of people around (2 raids +). That's it.

Needless to say, this makes some content virtually impossible to deal with as intended... and closing a thread while inferring that tens of thousands of players need to look into the issue themselves is not exactly useful recourse. It also leaves players feeling helpless and will no doubt cause many to perform time-intensive tasks on computer systems that aren't any more "broken" than they were before U6. That's a fact.

[lestat86]

I can't speak for all servers but on Brandywine the patch definitely helped some. It's not as bad as it was immediately after the update, but there is no doubt that there is still server side lag.

When you're in a raid and all 12 people have severe lag at the same time and they're spread out across multiple countries that's server side, not client side. And yes, this has happened since the patch (multiple times).

Turbine has more work to do.

Amen and seconded!!! In our raid, just last night, many times we all lagged out at the same time and we lit up Vent all at the same time. Oh...how odd...If its MY cpu then wouldn't my vent also lag out when the game lags out? Fact is that since everyone IN GAME all lagged and nobodies vent lagged, my experiences say its all server side. Oh and that doesn't count the random times people's clients froze or crashed or they went LD from the game but Vent worked just fine and their internet connection was just fine.

Sorry but color me EXTREMELY SKEPTIC about the 'fix'....

[Hydragyrum]

Judging from Sapience's post and the general consensus among players, while Turbine's servers may be working perfectly fine, there appears to be something about U6 that isn't co-operating with client side computers. Maybe U6 has a compatibility problem with Windows? Maybe U6 has issues with certain ISPs. Neither of these are problems with Turbine's servers specifically, but rather something in U6 itself.

To try to narrow down a consistency, here's some of my system specs:

Windows 7 Ultimate 64bit. Service Pack 1
Hi-Res LoTRO client
Comcast XFINITY basic internet service, Minneapolis area
Motorolla Surfboard modem, Belkin router, all-wired connections

Anything else that would be helpful?

[Neumi]

It has just been confirmed here: http://forums.lotro.com/showthread.p...50#post6073950 that the lag on Turbine's end was, in fact, successfully solved in the most recent hot-fix. This means, as per Sapience, that the lag we're all experiencing must be on our, the players', ends.

After the hotfix I DID experience less lag, but I think that's mostly because less people play now then before, because the lag still increases when more people come online.
However, I have a lot less lag then other people on the same server who come from Germany.

[Dokomo33]

I seem to recall a similar thing happening about a year ago, where players eventually ran ping tests and demonstrated the lag was server-side, after Turbine initially refused to acknowledge it. I'm not sure if I'm dreaming this up, or if it was a different game, but I do remember players putting together some pretty extensive data to help Turbine (or another company) pin-point the problem. Maybe something like this can be done again?

I know that I'm experiencing occasional lag-spikes as recently as last night, which prevent me from entering through a door or zone until a few seconds after walking through the portal (my character just runs-in-place at portal entrance for a few seconds), miss timed skills, and rubber-band or be stuck in place for a short time. I can't recall ever having the door and skill problems before last update (although I have rubber-banded occasionally in the distant past).

[Maldrake]

I've done every one of those previously mentioned time consuming maintenance procedures (luckily I am disabled/retired and have the time to do it) including re-downloading and re-installing the game. I have one of the best ISP's in the country who have spent several hours on the phone with me investigating the problem. I use one of those lag-busting connection services AND Game Booster. And yet the lag AND those pesky random client crashes that have plagued me ever since update 5 continue. And the fact that everyone in my kin and all of my friends and acquaintances on 2 world servers are still experiencing these problems states very eloquently that the problem is NOT with the users.

Turbine, you really need to bite the bullet and pay the overtime for your people to find the problem instead of sticking your head in the sand and blaming everyone else or you are going to lose customers. I love this game and this community but it is getting so very frustrating that it has actually had me thinking thoughts of (shuddering in horror) returning to WoW.

[Rieven]

Well, I guess since the problem is not Turbines, my system is no longer compatible with LOTRO after U6 (even though it worked flawlessly before), so all I can do is cancel my sub and quit playing. Oh well.

[Rasimir]

The situation got better after the patch, no doubt. Yesterday though, we were doing Orthanc acid, and wiped several times in a row... because the complete raid froze while jumping. Of course everybody was dead when movements resumed. We were talking in teamspeak, and everybody experienced the same lag, at the same time. People were connected through different providers, from two different countries. One of us monitored his connection from that point on and saw packet loss go up to about 30% later. This seems a strong indication that there is still something wrong with the server side.

[danno8]

I seem to recall a similar thing happening about a year ago, where players eventually ran ping tests and demonstrated the lag was server-side, after Turbine initially refused to acknowledge it. I'm not sure if I'm dreaming this up, or if it was a different game, but I do remember players putting together some pretty extensive data to help Turbine (or another company) pin-point the problem. Maybe something like this can be done again?

I know that I'm experiencing occasional lag-spikes as recently as last night, which prevent me from entering through a door or zone until a few seconds after walking through the portal (my character just runs-in-place at portal entrance for a few seconds), miss timed skills, and rubber-band or be stuck in place for a short time. I can't recall ever having the door and skill problems before last update (although I have rubber-banded occasionally in the distant past).

No you are not dreaming that up. I recall downloading that networking program (wireframe or something it was called?) and participating in the tests that eventually resulted in the fix. In that case the lag spikes were exactly 30 seconds apart and they lasted about 2-3 seconds, like clockwork.

For my Warden, those lag spikes were horrible. They were long enough to screw up the gambit rotation, but too short to recover. These new ones, at 5 seconds or more at times, usually allow me to recover my builder rotation becasue they are so long lol.

[damnedangel1]

When an entire 24 man raid stops moving at the exact same time, thats server lag
When one person out of 24 stops moving and then resumes a few seconds later, that client side.

Now that we know the difference Turbine, please dig a little deeper. Maybe there's something borked with load ballancing, maybe there is still a memory leak, maybe there is something going on with your ISP. I highly doubt that every single one of your customers's machines and internet connections are at fault as you seem to think.

Don't get me wrong, new content is nice and all, but if its unplayable due to bugs or infrastructure issues, none of your customers are going to buy it or play it.


Intel i5 2500
+
8gb ddr3
+
120gb Corsair force 3 ssd
+
gtx 460ti
+
50mbps cable connection
=
5-8 second skill lag and numerous "falling" deaths or broken legs after riding over logs or down stairs.

[bastiat1]

I could be wrong but I'm pretty sure that it is a violation of the forum guidelines to post comments to a thread that are indistinguishable from a thread closed by the community liason. While the initial focus of this thread is different, the comments following the OP have devolved to a state of effectively repeating that closed thread. I would suggest that subsequent posters temper their responses lest they be deemed to have violated the community standards and have their posting privledges revoked- or worse. There will be no discussion whatsoever of enforcement decisions.

This is clearly a resolved issue. Turbine knows what they are doing and they've fixed the problem in an efficient and timely matter- just ask them.

[bonjon30]

i would like to complain and hopefully get the help of a GM..

for starters i cant zoom out on my character :/, the mini map a quests have decided to move and i cant change them back (i have tried using control and \, nothing happens) and the stable travel just doesnt work the horse seems to just stop even without lag...

please help

[Jayarih]

I havent noticed any lag on my end? Anyone know of any Turbine server IPs to do a tracert? that will point to where the lag is coming from in most cases. I remember when WoW was having issues with lag and it was found out that is was part of a server cluster outside Blizzard's realm of control that was causing it. I dont remember how long it took to fix but seemed to have taken awhile.

[Shinir]

I could be wrong but I'm pretty sure that it is a violation of the forum guidelines to post comments to a thread that are indistinguishable from a thread closed by the community liason. While the initial focus of this thread is different, the comments following the OP have devolved to a state of effectively repeating that closed thread. I would suggest that subsequent posters temper their responses lest they be deemed to have violated the community standards and have their posting privledges revoked- or worse. There will be no discussion whatsoever of enforcement decisions.

This is clearly a resolved issue. Turbine knows what they are doing and they've fixed the problem in an efficient and timely matter- just ask them.

Which is why 4 subs here are ending. $60.00+store they are losing.

[Rieven]

http://forums.lotro.com/showthread.p...Update-6/page5

[Klaarg]

When did the U.S. government and EA take over running Turbine? Their closing down the lag issue post and claiming it's on our end sounds exactly like both of those organizations' answers to most of everyone's concerns. If a player in Canada, one in Ohio, one in Texas and one in Indiana all get lag at the exact same time, but the Team Speak server they are on shows no issues, then the issue is server side, not PC side. Furthermore, if three of those players are playing together and one is in a 12 man raid and the other 11 in his raid, who are from all over, are all ALSO affected buy the same lag, it's server side, not PC side.

All four of our group are formally admins on gaming servers in the same community and we have spent countless hours tracking down lag on our PCs and on the servers we were responsible for at the time. One is in IT, one is studying computing in college, one works in the industry and I have been working with and building my own PCs since the mid 80s. To have someone sit back and say "it's on your end" is something we have seen too many times to count and seen proven wrong too many times to count.

I, for one, am sick and tired of wasting time tracking down an issue, that is so obviously the fault of the game servers or poor programming. I pay a monthly membership and though Turbine has the gall to call it VIP, it's more like "We have your money, so shove off..." Fix it, don't fix it, whatever. Just know that I don't have the money to waste on a poorly performing product and I will not continue to do so if it's not resolved soon. THIS is exactly why I didn't go for a yearly membership. I may waste a 3 month membership on a broken game, but Turbine WILL NOT get another dime from me for extra content or anything else, until this SEVERELY broken game is fixed. Telling me it's on MY end when it so obviously is not, is pretty much like slapping me in the face and at nearly 50 years old, I don't let that happen without a response. Twitter, Facebook and every other social network that can be utilized, makes slapping so many paying customers a VERY dangerous idea for anyone who expects to stay in business...

[Cabbus]

They locked another thread about the same subject in the Tech support forum. Obviously they are trying to cover it up.