They don't care, their official viewpoint is that lag exist mainly in form of individual incidents, or even the "the fault is on your end" opinion. Turbines encouraging players to report lag spikes (there's even a thread to put your location in, the time, and the nature of the lag experience) all the time is just a ruse, a front, to make us think they're actually doing something, which is obviously false, otherwise something would be done in these last months, some kind of acknowledgement or whatever.
Vilya: Healadder (defiler, R10), Kommisar (stalker, R7).
Snowbourn: Superserial (warleader, R8), Steelstack (reaver, R6).
Brandywine: Manvet (champion, R10 - Retired); Stargash-1 (reaver, R12)