After i joined VIP account, while one of my character go into craft room in bree, it stucked and i could see 'connection failed'. After that, I cannot join the world becuase of failure of connection. So I thought that it was due to my computer and used another one that is superior to the prior one. However, this problem did not resolved even i shut off firewall. How can i resovle it? At some time, one of my character could not join the world, as time goes, all of my characters cannot connect the server! So i asked GM, they said about it 'automatically' ; see technical support, and they will solve it. Then i mailed technical support they also said 'automatically'.