Vault Lag on Meneldor is unbearable

[Gandalfy]

Dear Turbine,

Please fix the Vault lag on Meneldor which has been going on for weeks.
It's now up to 2 minutes per item for some people.
That means 30 items takes an hour to unload which makes the game essentially unplayable on Meneldor.

Note that the AH and mail is now affected also.

You're going to lose many active players if it's not fixed soon.

The last maintenance seemed to make it worse, not better.

[The_Jagannath]

There aren't many active players left. Perhaps your letter should read:

Dear Turbine,

Please fix the Vault lag on Meneldor which has been going on for weeks.
It's now up to 2 minutes per item.
That means 30 items takes an hour to unload which makes the game essentially unplayable on Meneldor.

Note that the AH and mail is now affected also.

You're going to lose active player if it's not fixed soon.

The last maintenance seemed to make it worse, not better.


... I dunno. Just seems more realistic. = |

[dstini]

No problems at all here.

Not sure why some would be having this problem and some wouldn't.

[Frelorn]

We have looked into this and tested from several locations/connections and have been unable to repro this behavior on the current live environment. We have seen behavior like this in the past be widespread and been able to fix it with a server restart. In this case though, it does not appear to happening to to the majority of the players on this server. If this is not the case and most players are seeing this, please make sure you file a bug report or contact our CS team so they can investigate the matter further.

[Anurin_The_Wise]

We have looked into this and tested from several locations/connections and have been unable to repro this behavior on the current live environment. We have seen behavior like this in the past be widespread and been able to fix it with a server restart. In this case though, it does not appear to happening to to the majority of the players on this server. If this is not the case and most players are seeing this, please make sure you file a bug report or contact our CS team so they can investigate the matter further.

Thank you Frelorn for taking the time to reply. I and several others within our kinship (as well as many commenting in /world chat) have experienced similar behavior. I'll begin to file bug reports per your suggestion each time it is encountered, but the OP is not alone.

[Grimsin'sRiders]

He is far from the only one having this issue (My 2 main accounts also have this problem) though I have noticed that some of my other accounts don't seem to be suffering the same thing. The problem occurs on both my Laptop & my desktop, and the delay occurs when using the mail, the AH, & the Vault keep services. Mainly notice the problems in the Bree Crafthall, but also occurs in Thorins hall vaultkeep & mail.

[Frelorn]

Thanks for letting us know. It will be brought up again with the team, but again we do not see this behavior when we try to reproduce it. We will continue to investigate and hopefully we can fingure out what the cause may be.

[Richardrobins1986]

I can confirm the issue is widespread, all my friends, kin and many people in world chat have talked about how bad the lag is

the issue seems to be more with moving items to vault than withdrawing

[Bulbous]

I seriously hope everyone affected by this has filed a bug report FIRST before taking to the forums to complain.

[infinitewhimsy]

The problem comes and goes. But when it is occurring, everyone complains. There are even intermittent moments where everything works for like a minute in between lots of not working/delay. In my experience anyway.

The delay is the same you'd expect to get around the daily reset time.

[Vehdren]

We have looked into this and tested from several locations/connections and have been unable to repro this behavior on the current live environment. We have seen behavior like this in the past be widespread and been able to fix it with a server restart. In this case though, it does not appear to happening to to the majority of the players on this server. If this is not the case and most players are seeing this, please make sure you file a bug report or contact our CS team so they can investigate the matter further.

I'm not sure why this issue hasn't been able to be reproduced by your team. I dont know of anyone who doesn't suffer the same issue almost every day. If its possible I would suggest trying to reproduce the issue during the hours either side of the daily reset. Especially the hour leading up to it. Better yet, run some kind of analysis over a 24hour period, I don't know what tools you have available to you but performance monitoring must exist surely?

[Vehdren]

I seriously hope everyone affected by this has filed a bug report FIRST before taking to the forums to complain.

Is that some kind of rule you made up?

[Armyofwon]

What types of items are you ,gms, trying to use to test the lag? It seems that crafted items are the worst for the lag for me. And the stacked moor pve turn ins.

[Xhiu]

Is that some kind of rule you made up?

Your forum account was created in 2007 and you have never filed a bug report? I missed the [sarcasm] tag so I can't tell if you are being a troll or are just that ignorant. Enlighten me.

[Xhiu]

What types of items are you ,gms, trying to use to test the lag? It seems that crafted items are the worst for the lag for me. And the stacked moor pve turn ins.

Not to quote anyone but did you put this in a bug report? gms don't test btw. QA tests. IMO if WB had a clue they wouldn't be asking Frelorn to be CM and QA point.

Kickman: I need to borrow your sig pic for a sec.

[thinx]

Although it is not really a problem in our case, people from my kin and I have noticed increased vault lags on Maiar.
Not really long lags, but noticeable. I don't know when this started, but it was during the last months.
Maybe unconnected, maybe not.

[Obion]

Yepp. Everytime moving things to and from personal vault or shared vault.
Talking to Supplier has the same effect. If I want to vendor trash loot I always go to healer or Grocer NPC. Loads much faster.

Server: Snowbourn
Time: everytime (is tea time)

[cdq1958]

Yepp. Everytime moving things to and from personal vault or shared vault.
Talking to Supplier has the same effect. If I want to vendor trash loot I always go to healer or Grocer NPC. Loads much faster.

Server: Snowbourn
Time: everytime (is tea time)

I typically see vault performance degradation around server reset time. I've seen some call out in world chat that they're having issues with the vault when I'm not having issues, so this isn't a universal problem. Part of it most definitely is on the database server's side, as indicated by the correspondence to server reset time backend jobs running. Vault access is a lower priority database process compared to regular client updating for movement or combat, so I mostly don't sweat it. The supplier NPC has a much longer list of items to load and sort, so yes, going to a healer NPC would be faster for the purpose of selling junk. I'll often use the West Bree grocer for that.

[Xhiu]

I typically see vault performance degradation around server reset time. I've seen some call out in world chat that they're having issues with the vault when I'm not having issues, so this isn't a universal problem. Part of it most definitely is on the database server's side, as indicated by the correspondence to server reset time backend jobs running. Vault access is a lower priority database process compared to regular client updating for movement or combat, so I mostly don't sweat it. The supplier NPC has a much longer list of items to load and sort, so yes, going to a healer NPC would be faster for the purpose of selling junk. I'll often use the West Bree grocer for that.

Is the supplier always this way? I mean if you load it up and accidentally close it, is it still as laggy?

It seems like it is the same as the lag in a fully decorated house. Think there is going to be a restructure of databases with the server moves/upgrades? kinda reminds me of needing to defrag hdd.

new kickstarter: 10k ssd's to help processing db for turbine...
Yes, that was a joke. No, it wasn't that funny.

[cdq1958]

Is the supplier always this way? I mean if you load it up and accidentally close it, is it still as laggy?

It seems like it is the same as the lag in a fully decorated house. Think there is going to be a restructure of databases with the server moves/upgrades? kinda reminds me of needing to defrag hdd.

new kickstarter: 10k ssd's to help processing db for turbine...
Yes, that was a joke. No, it wasn't that funny.

The supplier always takes longer to load, akin to how high level characters with lots of deeds and skirmish data take longer to load, even with background loading. Of course, if I have the data cached on my end reopening the UI is very fast.

Funny 'fact' of my existence. People fuss about LoTRO's performance and how other games are better. To this day, for me and my system, SWTOR is consistently worse than LoTRO in load times (SSD!) and hitches worse or loses the link more frequently when I'm having connection difficulties, which is often.

Speaking of load lag, that brought up memories of SWG. Enter player city and wait while it loads and renders. Enter a fully decorated guild hall and wait 4 times as long for everything to load and render.

For me, lag is too general of a term, so I prefer server load/performance for server side issues, client load/performance for client issues, and leaving lag to specifically mean internet latency and packet loss.

[Grumpum]

Unless there is a hardware problem with that server, I dont see how you can have that problem on one server and not all of them. They're exact copies (except for player accounts) of each other. And if it's as dead as you say it is, I would check your machine and ISP. My ISP made some changes that effected my game until I updated my modem. I've also had dying hardware issues as well. While in game, ask if others are experiencing the issues you are experiencing before coming here. You may be able to solve it yourself.

[Bulbous]

Is that some kind of rule you made up?

Nope, not a rule, just common sense. If all the people do is complain about the problem in their kin chat and occasionally gripe on the forums, then it doesn't get to the attention of the people who need to know about it. That's what opening a ticket is for.

OP and others are claiming that it's affecting a lot of people, but Frelorn is basically saying it hasn't been brought to their attention. So, in short, if you are complaining about something that you haven't opened a ticket for, then you're just wasting everyone's time.

[Warmutkan]

Well, no, he didn't say it wasn't brought to their attention, or else he couldn't have said they looked into it and couldn't find anything.

As an upside, I've tried this from 2 machines in the past 24 hours - 1 mac laptop and 1 PC desktop - and I didn't have any trouble on either computer. I also tried on two different networks in different cities, if that makes any difference.

Hope everyone else who was running into this is having better luck as well.

[Armyofwon]

Yes still vault lag . Tried again to send bug report but the bug reporting tool seems to be broken . Come on dudes please. Took me an hour just to do the Crafting I had to do today for guild rep.

[Gandalfy]

The lag is still in excess of 30 seconds for a single item at times, though the severity of the problem is variable.
Sometimes items move quickly, when at other times they take ages.

Interestingly, the lag only seems to be affecting stackable items. Not LIs or stat tomes.
Crafting scroll cases seem to be the worst affected.

When I asked on world chat tonight EVERYONE was experiencing lag at that time.

Later I asked again and about 50% of people were affected.

Since I have a shared storage of 70 capacity and it's almost full, could this be contributing?

If some kind of server reset can be done safely, I think it would be wise.