help@standingstonegames.com

[tmw777]

help@standingstonegames.com is not a valid address

Your message to help@standingstonegames.com couldn't be delivered.

This is my message:

I mistakenly chose the basic when I wanted the 79 pack. I don't want to
have to pay full amount as I already paid 39. I am willing to pay
another 40 but not 79. Can you help me out?

[Thurallor]

Where did you see that e-mail address published?

As far as I know, you need to submit a request at help.standingstonegames.com.

[Cordovan]

I am resurrecting this thread because we've been trying to track down where people are getting the help (at) standingstonegames dot com email address. We got a bunch of people asking for account support help through that email over the weekend, but that email is not the correct place to get support help. If you've seen this email address somewhere, lemme know.

[Thurallor]

Does "support@standingstonegames.co m" forward to that address?

It's mentioned on this page.

Edit: Also, "contact@standingstonegames.co m" is mentioned on Steam.

Edit 2: I also suggest you search the /world chat logs, if such a thing exists. Seems like a likely source of misinformation that would result in a cluster of e-mails.

[maartena]

I think it is way too easy to confuse help@standingstonegames.com with help.standingstonegames.com. I can see it happening that someone in /world has an issue with the game, and it is suggested to open a ticket.... and it is very easily mixed up by typing an "@" symbol instead of a "."

My 2 cents: If support@standingstonegames.com is the correct email, make sure the website is support.standingstonegames.com , and if help.standingstonegames.com is the correct website, make sure that help@standingstonegames.com is the correct email.

In short, keep the name of the email address uniform with the name of the website address. That way you won't be confusing the @'s and the .'s when someone types it wrong in /world.

[Montezuma's]

I am resurrecting this thread because we've been trying to track down where people are getting the help (at) standingstonegames dot com email address. We got a bunch of people asking for account support help through that email over the weekend, but that email is not the correct place to get support help. If you've seen this email address somewhere, lemme know.

CS_Alkaid's Avatar CS_Alkaid CS_Alkaid is offline
Manager, Customer Service
Join Date
May 2014
Location
Bahstuhn
Posts
66
The worlds have reopened! See you in game!
I do try to respond to PMs, but if you need immediate assistance please refer to the links below!
---
To request support from a Customer Service Agent, visit help.standingstonegames.com
Contact us on Twitter @LOTRO

[Olgomil]

CS_Alkaid's Avatar CS_Alkaid CS_Alkaid is offline
Manager, Customer Service
Join Date
May 2014
Location
Bahstuhn
Posts
66
The worlds have reopened! See you in game!
I do try to respond to PMs, but if you need immediate assistance please refer to the links below!
---
To request support from a Customer Service Agent, visit help.standingstonegames.com
Contact us on Twitter @LOTRO

A proof about Maartena comment...

People confuse help.standingstonegames.com with help@standingstonegames.com

Sergio :-)