Greetings.

After today's update (Dec 19), my account was suddenly switched from Premium to Free. I am certain it happened during/after the update, as a kinnie and I were contemplating on creating a couple of new alts earlier and the change resulted in me losing 3 character slots. The ones I play regularly (seem to) have all the ''perks'' of a Premium account still, apart from not being able to send a ticket in game anymore. I'm wondering if it's a bug of some kind, or if my Premium account had an expiration date that I wasn't aware of?
It was working fine for a year or more.

Thanks.