4 day vip nowhere

[Papou_sous_la_montagne]

Hello,

During last month before extended downtime i was vip (one year sub). My sub ended after this downtime (11 march and server were back 9 march) and the support answered me i will get my 4 day and i was eligible. But actualy i have nothing.

Any statement ? Am i alone ?


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EDIT :

Ok i got a coupon code for vip. All true and eligible premium member in my case should be post here and/or request here => https://help.standingstonegames.com
Are you eligible ? FAQ here = > https://www.lotro.com/forums/showthr...and-FAQ-3-9-19
Thanks SSG.

[Arestelle]

You are not alone.

[Arnenna]

Hello,

During last month before extended downtime i was vip (one year sub). My sub ended after this downtime (11 march and server were back 9 march) and the support answered me i will get my 4 day and i was eligible. But actualy i have nothing.

Any statement ? Am i alone ?

Definitely not alone. My sub is still showing next billing date as June 17th, and it's been that way since my last payment. No four days added as of yet.

[Raymore]

This was Tweeted out yesterday afternoon:

@lotro: We have now granted the VIP time extension to remaining eligible players who had not previously received their extension following a lengthy downtime in March. We are sorry it took as long as it has to get this done, but the process hit a few snags. #LOTRO

[Arnenna]

This was Tweeted out yesterday afternoon:

@lotro: We have now granted the VIP time extension to remaining eligible players who had not previously received their extension following a lengthy downtime in March. We are sorry it took as long as it has to get this done, but the process hit a few snags. #LOTRO

Yup, saw that, and it's also been added as an announcement here in the LOTRO forums. Nothing been added to my VIP time though, so looks like some of those snags are still snagging.

[Papou_sous_la_montagne]

This was Tweeted out yesterday afternoon:

@lotro: We have now granted the VIP time extension to remaining eligible players who had not previously received their extension following a lengthy downtime in March. We are sorry it took as long as it has to get this done, but the process hit a few snags. #LOTRO

Please.... Read my post. I know this announcement. I am premium.

[Cordovan]

We are looking into these reports.

[Papou_sous_la_montagne]

We are looking into these reports.

We will see.

[Elmagor]

I have VIP during downtime too. My VIP ends in 3-4 days after downtime, and I don't get anything, but I don't talk to support.

[maartena]

I wonder how that would work..... You were VIP during the downtime, therefore you would be eligible for 4 days of VIP time. BUT.... if your VIP lapsed say.....a week after the downtime when nothing was granted yet, you probably wouldn't have been automatically granted anything NOW, during your "Premium" period.

So, is SSG going to give those people a "mini subscription" of VIP for 4 days (e.g. with a store code or something), or will they have to re-sub to VIP to be granted e.g. 35 days instead of 31 (or 34/30 depending on what month we are in)?

That is a rather interesting scenario, and I am guessing this will apply to quite a few people.

[Arnenna]

I wonder how that would work..... You were VIP during the downtime, therefore you would be eligible for 4 days of VIP time. BUT.... if your VIP lapsed say.....a week after the downtime when nothing was granted yet, you probably wouldn't have been automatically granted anything NOW, during your "Premium" period.

So, is SSG going to give those people a "mini subscription" of VIP for 4 days (e.g. with a store code or something), or will they have to re-sub to VIP to be granted e.g. 35 days instead of 31 (or 34/30 depending on what month we are in)?

That is a rather interesting scenario, and I am guessing this will apply to quite a few people.

I'd hazard a guess that the snag may have something to do with expired subs in some cases - like the system may struggle to extend something that isn't already there. But my VIP hasn't expired. It was active during the downtime, and still is, but the extension still hasn't applied to my account. So it would seem it's a snag that isn't only affecting Premium status that was VIP at the time.

Hopefully, they can find the problem. I find it very generous to be getting 4 extra days for the amount of extra down time we had over the forecast 22 hours, and I'm quite happy to wait while they look into it.

[Arnenna]

We are looking into these reports.

Thanks. Much appreciated.

[Papou_sous_la_montagne]

I find it very generous to be getting 4 extra days for the amount of extra down time we had over the forecast 22 hours, and I'm quite happy to wait while they look into it.

No you are wrong. This is normal to give to theirs customers what they paid for specially when service is interrupted. Not an argument here. Your words should apply only about 250 LP and giftbox. Come back on earth.

The problem is their amateurism and incompetence as usual and this will never change. I am tough i know but they always disappointing player.

[Arnenna]

No you are wrong. This is normal to give to theirs customers what they paid for specially when service is interrupted. Not an argument here. Your words should apply only about 250 LP and giftbox. Come back on earth.

The problem is their amateurism and incompetence as usual and this will never change. I am tough i know but they always disappointing player.

Our opinion on what generosity is, clearly differs. You do not have to agree with mine Neither opinion is right or wrong. I lost about 12 hours of potential play time in the period of downtime after the downtime that was forecast, and I gain four days back for it. IMO, that's more than fair.

[Tuilerie]

We are looking into these reports.

This is good. I too am missing them, and I sent an in-game ticket.

[Papou_sous_la_montagne]

Our opinion on what generosity is, clearly differs. You do not have to agree with mine Neither opinion is right or wrong. I lost about 12 hours of potential play time in the period of downtime after the downtime that was forecast, and I gain four days back for it. IMO, that's more than fair.

It's not about opinion it's about facts overall vision and logic. Give back sub lost day is NORMAL and server were down approximatively 80 hours => 3.33 days => 4 vip day. It's not about generosity, they aren't. It's just about marketing, corporate image and keep player in good state because they made big mistake. 250 LP and box was for it too. You can accept it or no (it's seem you accept it and i am fine with it).

True generousity is linked with doing things without being interested like here without this kind of relationship (sellers and buyers). Since i play i never see warner turbine or SSG give us anythings with no reason and only to give us pleasure.

Please feel free to argue with me if i am wrong but don't hide you behind " it's my opinion....blah blah blah".

[Raymore]

Please.... Read my post. I know this announcement. I am premium.

I read your post. I was providing you with information you may not have had from Twitter.

[Thornglen]

Our opinion on what generosity is, clearly differs. You do not have to agree with mine Neither opinion is right or wrong. I lost about 12 hours of potential play time in the period of downtime after the downtime that was forecast, and I gain four days back for it. IMO, that's more than fair.

It seems you are thinking of playtime and VIP time as being the same thing. If they were, you would be right. Losing 12 hours of playtime and getting 4 days of VIP time would be very generous if VIP time only counted down while you were actually playing.

The downtime for the datacenter work started early on wednesday and things were not back online until Saturday. so adding 4 days VIP is perfectly reasonable in this case. I am not saying SSG hasn't been generous in other ways, but the time extension seems pretty basic on its face.

My question about it has been, what about anyone who had time to play the week it was down (maybe because of spring break, vacation from work, etc), but does not have time now, more than a month later. Can they contact support and get the time added to the next time they renew their subscription instead?

[Arnenna]

It seems you are thinking of playtime and VIP time as being the same thing. If they were, you would be right. Losing 12 hours of playtime and getting 4 days of VIP time would be very generous if VIP time only counted down while you were actually playing.

The downtime for the datacenter work started early on wednesday and things were not back online until Saturday. so adding 4 days VIP is perfectly reasonable in this case. I am not saying SSG hasn't been generous in other ways, but the time extension seems pretty basic on its face.

My question about it has been, what about anyone who had time to play the week it was down (maybe because of spring break, vacation from work, etc), but does not have time now, more than a month later. Can they contact support and get the time added to the next time they renew their subscription instead?

My VIP time does only count when I'm playing, because I'm realistic and I know what a sub means. When I purchase it, I know full well that it's going to be ticking down while I'm sleeping, in work, eating, using the bathroom or anything else that doesn't involve being in the game. For me personally, I lost about 12 hours game time in the 2.5 extra days the game was down. Some will have lost more I'm sure, some perhaps a bit less. When I go away on holiday, I lose two full weeks or more of my sub. That's what happens when you purchase a sub. It can't be halted whenever we go offline, just like we can't stop a movie if we decide to go to the toilet half way through. We buy it with our eyes open. It has to be everything it states it is on the tin, but that's all it has to be.

The delivery of 4 days extended VIP is to pay for all the time that was down and a little bit more on top. It's to cover actual losses for people who paid for something. It isn't really a gift, and shouldn't really be treated as one by the players. The inconvenience payment of 250LP and a giftbox is however, a gift, and it was given to all players (whether VIP or not) who had logged in during 30 days prior to the downtime.

As for your question, I suppose what they do with that is up to them. For players that haven't got a currently running sub, I suppose they will get the time added to their next sub purchase maybe, or perhaps a code for 4 days to use within a specified time frame. For players like me, who already have a running, active sub, it will tag on the end, whether we have time to play in that period or not. But that's no different to what we already purchase.

If I buy 90 days, then I get 90 days to play. If I can only play 70 of them, because I don't feel like playing, I'm ill, on vacation, in work or in bed, or my PC decides to break, then I lose the other 20. If I lose sub time because it's something SSG does, and they give sub time back to me, it means no losses, which is fair. The extra 1.5 days they have given (the first 22 hours was a forecast downtime), is a bonus.

[Arnenna]

It's not about opinion it's about facts overall vision and logic. Give back sub lost day is NORMAL and server were down approximatively 80 hours => 3.33 days => 4 vip day. It's not about generosity, they aren't. It's just about marketing, corporate image and keep player in good state because they made big mistake. 250 LP and box was for it too. You can accept it or no (it's seem you accept it and i am fine with it).

True generousity is linked with doing things without being interested like here without this kind of relationship (sellers and buyers). Since i play i never see warner turbine or SSG give us anythings with no reason and only to give us pleasure.

Please feel free to argue with me if i am wrong but don't hide you behind " it's my opinion....blah blah blah".

They give you a hobbit gift every day and a gold hobbit gift every week if you're subbed. They give you sales every week. They give you a free item every week. They give you free rein on in game LP, to pick up at your leisure. They will grant you the 3.33 days to cover anything that you lost from your purchased sub. Everything else, is generosity. Heck, we can play a whole game, completely free, if we wish to. Please come out from under that rain cloud.

[Papou_sous_la_montagne]

They give you a hobbit gift every day and a gold hobbit gift every week if you're subbed. They give you sales every week. They give you a free item every week. They give you free rein on in game LP, to pick up at your leisure. They will grant you the 3.33 days to cover anything that you lost from your purchased sub. Everything else, is generosity. Heck, we can play a whole game, completely free, if we wish to. Please come out from under that rain cloud.

All of it in commercial and marketing perspective like i said. Nothing to do with generosity.

Example : Hobbit gift is like free game smartphone app. Encourage frustrated player to purchase virtual money to unlock functionality or better chance to win good price. Encourage him to purchase LP because farming is boring ( they lowered LP deed reward in the past )....etc

You can’t keep defending the game like this.

[Cityboy_007]

Heck, we can play a whole game, completely free, if we wish to.

How somebody has a response to that against SSG being generous is beyond me

[Arnenna]

All of it in commercial and marketing perspective like i said. Nothing to do with generosity.

Example : Hobbit gift is like free game smartphone app. Encourage frustrated player to purchase virtual money to unlock functionality or better chance to win good price. Encourage him to purchase LP because farming is boring ( they lowered LP deed reward in the past )....etc

You can’t keep defending the game like this.

Hmmm, there is plenty about the game that I have gripes about, so don't fret that. I just don't see the issue here with the extended VIP they are giving players for the downtime. You lost some time, and you'll get it back once they sort out the snag, and that's on top of the 250 LP and giftbox you already got. I'm not sure what you expect above and beyond that.

I said nothing about farming LP. Just play the game, and you'll earn LP as you go. Yes. rolling alt after alt through low areas to get LP would be boring, but playing the game, isn't. Sure, it's easier to pay, which is why many players do pay (and how the game makes money to stay in development), but for those players out there that cannot pay, a totally free game is about as generous as it gets. Maybe you thought it was only us folks that have the ability to dip into a wallet now and then, that play this game. We're not. It's your choice if you pay to play, but you definitely don't have to.

About hobbit gifts lol, only the completely naive would gamble real money on getting a good prize from them, considering the best prize inside them can be bought directly from the store for much less than that gamble would cost. It's not something anyone should even be considering, let alone feel tempted about. Alternatively, you can live without it and just enjoy the game.

I can defend what I want. Likewise, you can have your opinion.

[Arnenna]

How somebody has a response to that against SSG being generous is beyond me

It is generous. It may not appeal to you as particularly generous, or even to me on any personal level (because I pay to play), but I play with a couple of people who can't pay to play. They can, through the generous free model of this game, play alongside me in the game. Should I decide to go off and play a sub only game, that wouldn't be the case.

[Cityboy_007]

oh Maybe I should have punctuated better but I am with you on this. SSG has been quite generous.

My intent was to question the other individual who responded to your statement