Why are they asking about our ISP and directx versions? SSG knows, we know, Daybreak knows. Everyone knows.
Its daybreaks servers that is awful. Just go to eq or eq2 forums and search for lags and you will get threads going back 2-3-4 years by now lol.
I am sorry, but asking the players for these details is just a smoke screen and pretending to do something. Same strategy Daybreak has been using to do nothing.