Im having similar issues getting support. I had 2 accounts back in the days of Turbine and am a returning player and on both those accounts I am unable to log in using the client. It says I dont have a subscription! Then when I log in here it logs me in fine but when I go to manage subscriptions the only thing appearing is ddo and it should be both! Support never did get back to me and I cant post threads in the forums for whatever reasons and the gms are gone so I guess Standing Stones are bunch of hopeless greedy fools who are just taking everyones money for lifetime subs and vip accounts cause the game is still running but they have completely abandoned the players. Im not sure how the game is even still going! I guess everyones love for Tolkien that keeps them here. Cause it sure aint the devs!!!!!! I guess if I want to start up my 3 man band I'll have to create 2 more useless emails just for the game! Because I cant get my old ones going! I have no subscriptions on the account but I do have accounts still so cant just sign up using the old emails either. Ive never seen anything like it. Its total neglect!!!!!