Known Issues: Billing/MyAccount Maintenance, 2/14/13

[Celestrata]

• There is a chance after upgrading your account to VIP from Free or Premium that your old status will continue to display after your purchase. This is incorrect, and we have received your payment and upgraded your account. Clicking the home button in MyAccount will force the page to refresh and show your newly upgraded status.

• If you pay for your subscription via PayPal, you will have to log into http://myaccount.turbine.com and re-enter your PayPal information. If you do not, your subscription will not automatically renew at the end of your currently paid for time. Once you re-add your PayPal information, auto-renew will work as normal.

• Turbine Point codes must be applied through myaccount.turbine.com, rather than through the LOTRO Store in-game. To add a Turbine Point code, log in using your account credentials at myaccount.turbine.com, enter the code into the Product Key section of the page, and click "Submit". Follow the instructions.

• Attempting to add new credit cards through the LOTRO Store in-game may not return a confirmation page. If your credit card is not successfully added, you can add your credit card information through myaccount.turbine.com.

• It is not currently possible to add an Asheron's Call product key without first adding another Turbine game account. In order to add an Asheron's Call product key, first create a free game account for either Dungeons & Dragons Online or Lord of the Rings Online. DDO and/or LOTRO accounts can be created for free by visiting DDO.com or LOTRO.com.