why have the updates to fix game lag stopped

[ShireDweller]

If I stop and try to open the bug report panel and wait till it decides to come up, then fill in all the stuff it wants before I get to the actual problem report text input area, my character is dead.

Are you suggesting that spending the entire play session dead just to ensure that Turbine has bug reports from me is a good use of my time?

"most players" would not think so.

Just had a thought about this - all those character deaths caused by writing bug reports could be a cunning plan to get people to use more Mithril Coins to revive on the spot rather than head to the defeat circle.

[UwS-Harledir]

Just had a thought about this - all those character deaths caused by writing bug reports could be a cunning plan to get people to use more Mithril Coins to revive on the spot rather than head to the defeat circle.

...and with most of the lag / dc's / etc. seemingly only being in PvMP, it has to be a cunning play to get rid of PvMP altogether. Esp. after the major failure with the amazing U17 PvMP Update and the much used map Osiligath. Guess that is why all the lag is in Ettenmoors, since everybody is using Osiligath.

Oh and while we are at it, and Vyvyanne you actually managed to post something once again - how is it with the EU datacenter then? Still not answering the question? You must have alot of time on your hands, since there are no major problems....

[Rufkin]

We continue to work in the background on improving performance but the general feedback we are seeing through CS and bug reports and our own staff running trough the game is that the issues have mostly cleared up. However we do note that there are still some outliers which we are attempting to hunt down. If you are continuing to see crashing and severe lag problems please send in a big report in the area you are seeing the problem and/ or contact technical support so we can gather more information on the circumstances in which you are seeing the problem. Bug reports and the information gather by support can help us see if the issue you are having could be a regional or hardware conflict.

Thank you,
Vyvyanne

Luckily for truth we can show you this thread, the official location for responding to this loss of connectivity event:

https://www.lotro.com/forums/showthr...ardware-Thread

You've been receiving reports almost daily on crashes to desktop and unplayable lag through that thread alone. I am not getting quit-to-desktop events all of a sudden for no reason, after having none with this game in years. The reason is the new servers or the new location, and I expect you to fix it.

I am in the U.S., not connecting from across an ocean.

I promise, I won't quit playing until it's not possible to play anymore, but I guarantee that I and my kin will be playing for free unless you fix these issues.

[Vyvyanne]

Ok so some clarification.

We have not stopped looking into the issues that remain. We acknowledge they are there and we continue to look into them, but we have moved form problems that everyone is experiencing and things that our server monitoring systems can show us, to problems that a subset of users is experiencing, which makes tracking down those specific problems and reproducing them to find a solution more difficult without specific data. This is why I am asking for bug reports and contacting technical support. We need data like time the problem is happening, your location in game, and your location in the real world, your ISP provider, your hardware specs, etc, to piece together a pattern we can then investigate. Forum posts tell us that you are seeing issues, but they do not give us the specifics we need to diagnose. You can tell you doctor over the phone your symptoms, but they still need to see you in person to diagnose the disease because there is other data they can only get in that way. Putting in a /bug automatically sends us the back ground data we need to match up to the symptoms you are describing. We have folks that go through those bugs every single day to parse out the information we need to diagnose the issue, but when we dont have data to work with, we are working blindly which takes more time.

[Saintjoan]

...and with most of the lag / dc's / etc. seemingly only being in PvMP, it has to be a cunning play to get rid of PvMP altogether. Esp. after the major failure with the amazing U17 PvMP Update and the much used map Osiligath. Guess that is why all the lag is in Ettenmoors, since everybody is using Osiligath.

Oh and while we are at it, and Vyvyanne you actually managed to post something once again - how is it with the EU datacenter then? Still not answering the question? You must have alot of time on your hands, since there are no major problems....

One reason there's lag in the moors, could be that we have 100 freeps/creeps, standing in the same spot, using all of their skills. What my Kin/tribe does, is to spread out away from the main group and fight.. We get lots of kills and more renown/infamy than being with the main group/groups. Plus, the lag is greatly reduced.

[Moonrager]

I've submitted approximately 35 Crash Bug Reports this month alone and we're not even half way through the month yet. I crashed 4 times just this morning. When you make this kind of statement, you make me feel I'm wasting my time submitting these reports. Because to me, the issue isn't getting better, but worse for me when it comes to crashes. The lag issue is intermittent, but the crashes are worse.

Pendrakon

[UwS-Harledir]

Ok so some clarification.

We have not stopped looking into the issues that remain. We acknowledge they are there and we continue to look into them, but we have moved form problems that everyone is experiencing and things that our server monitoring systems can show us, to problems that a subset of users is experiencing, which makes tracking down those specific problems and reproducing them to find a solution more difficult without specific data. This is why I am asking for bug reports and contacting technical support. We need data like time the problem is happening, your location in game, and your location in the real world, your ISP provider, your hardware specs, etc, to piece together a pattern we can then investigate. Forum posts tell us that you are seeing issues, but they do not give us the specifics we need to diagnose. You can tell you doctor over the phone your symptoms, but they still need to see you in person to diagnose the disease because there is other data they can only get in that way. Putting in a /bug automatically sends us the back ground data we need to match up to the symptoms you are describing. We have folks that go through those bugs every single day to parse out the information we need to diagnose the issue, but when we dont have data to work with, we are working blindly which takes more time.

is it so hard, as been suggested many many times, to just log into the game at prime playing time - on each server - and go to the area (Ettenmoors) and take a look yourself?
It has been reported over and over and over again - that, that is where most of the problems seem to be - and you have just said "a sub-set of players" (even if it sounds negative).

Let the GMs go to each server, prime time (local), check it live yourself, speak with the players that are actually online and what they are experiencing at that time live. How much easier do you want data? (besides spoon feeding it to you?)


PS.: you forget to answer the EU-datacenter question

[Twissle]

We did/do have an official thread for submitting bug reports, now at many pages long, but I guess they stopped reading that some time ago....

Oh yes, it's quite apparent they stopped checking that post a while ago. 5 days later and "that pic" is still there

[Daguest]

Ok so some clarification.

We have not stopped looking into the issues that remain. We acknowledge they are there and we continue to look into them, but we have moved form problems that everyone is experiencing and things that our server monitoring systems can show us, to problems that a subset of users is experiencing, which makes tracking down those specific problems and reproducing them to find a solution more difficult without specific data. This is why I am asking for bug reports and contacting technical support. We need data like time the problem is happening, your location in game, and your location in the real world, your ISP provider, your hardware specs, etc, to piece together a pattern we can then investigate. Forum posts tell us that you are seeing issues, but they do not give us the specifics we need to diagnose. You can tell you doctor over the phone your symptoms, but they still need to see you in person to diagnose the disease because there is other data they can only get in that way. Putting in a /bug automatically sends us the back ground data we need to match up to the symptoms you are describing. We have folks that go through those bugs every single day to parse out the information we need to diagnose the issue, but when we dont have data to work with, we are working blindly which takes more time.

Considering when I logged in game yesterday to fill the report and there was a discussion about lag going on, and the answers in this thread, I'm pretty sure that's not a small number of player you can easily ignore, which is what your thread heavily imply. Sure, you are not going to say that, because that would be bad, but we all know what the whole "subset of player" means.

Also, if you are lacking the data, why didn't you made a topic asking for more data ? We were all waiting for more actions from your part, and that's pretty much why we weren't reporting all day long. I mean, if we do that we are being told it's harassment, and when we don't, it's our fault it's not fixed.

[Snowlock]

Ok so some clarification.

We have not stopped looking into the issues that remain. We acknowledge they are there and we continue to look into them, but we have moved form problems that everyone is experiencing and things that our server monitoring systems can show us, to problems that a subset of users is experiencing, which makes tracking down those specific problems and reproducing them to find a solution more difficult without specific data. This is why I am asking for bug reports and contacting technical support. We need data like time the problem is happening, your location in game, and your location in the real world, your ISP provider, your hardware specs, etc, to piece together a pattern we can then investigate. Forum posts tell us that you are seeing issues, but they do not give us the specifics we need to diagnose. You can tell you doctor over the phone your symptoms, but they still need to see you in person to diagnose the disease because there is other data they can only get in that way. Putting in a /bug automatically sends us the back ground data we need to match up to the symptoms you are describing. We have folks that go through those bugs every single day to parse out the information we need to diagnose the issue, but when we dont have data to work with, we are working blindly which takes more time.

Vyvyanne, PLEASE ADDRESS LAG IN THE ETTENMOORS!.

Look, alot of us have been patient. There is THREAD AFTER THREAD for going on four years now!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!! We talked about this with your predecessor Rowan. He said that server lag could be alleviated with the server moves and putting Europeans on European servers. What is happeneing with that?!~?!?!!?!??>!?>!?!>!>?!>! !

STOP TELLING US THERE'S NOT A PROBLEM!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!

I'm so frickin' sick of this. It's cost me my kin. It's cost us the kins of nearly every single player I know. It's cost us servers. I was prepared for lots of issues, I was prepared for down times and hot fixes, crashes and all of the stuff that came with this server move.

What I am NOT prepared for is for you to roll over and show your belly on this issue. FIX IT OR TELL US IT CANNOT BE FIXED!!!!!!!!!!!!!!!!!!!!!!!!

The Moors: Reduced Awareness, skill lock, hitching, rubber banding whenever more than 40 plares are occuping the same zone at the same time. It's been going on since The Great River Update. Update 6. March, 2012. EDIT: You want to know what it looks like? It looks like a stress test that's failing, only there's less than 100 players involved and they're all, ALL AS IN EVERY SINGLE DAMN ONE, from around the world, at the same time, in the same way being affected. That means it's not machines, it's not ISP's, it's not configurations.

TALK TO ME. Call me if you want. Make me sign an NDA. Whatever. I'll show you, LIVE exactly what this is. You tell me if you can fix it. QUIT REWARDING MY LOYALTY WITH ANOTHER KICK IN THE NUTS.

We were prepared to come back, Vy. We were waiting for you to clear this up. You don't need any more goddamned bug tickets on this.

[BangoTwinkletoes]

Ok so some clarification.

We have not stopped looking into the issues that remain. We acknowledge they are there and we continue to look into them, but we have moved form problems that everyone is experiencing and things that our server monitoring systems can show us, to problems that a subset of users is experiencing, which makes tracking down those specific problems and reproducing them to find a solution more difficult without specific data. This is why I am asking for bug reports and contacting technical support. We need data like time the problem is happening, your location in game, and your location in the real world, your ISP provider, your hardware specs, etc, to piece together a pattern we can then investigate. Forum posts tell us that you are seeing issues, but they do not give us the specifics we need to diagnose. You can tell you doctor over the phone your symptoms, but they still need to see you in person to diagnose the disease because there is other data they can only get in that way. Putting in a /bug automatically sends us the back ground data we need to match up to the symptoms you are describing. We have folks that go through those bugs every single day to parse out the information we need to diagnose the issue, but when we dont have data to work with, we are working blindly which takes more time.

You'll have to forgive us our whimsies. Those of us who work (or have worked) in infrastructure opps will know the job you guys have on your hands and we realise that there's no magic wand that can be waived.

But, better and more frequent comms is certainly something you can keep on top of. A weekly "here's where we are, what we've been doing and what we plan to do next week" regarding this and the wider data centre issues such as the EU servers would go a long way to keeping the community on your side.

[Firgrim]

But, better and more frequent comms is certainly something you can keep on top of. A weekly "here's where we are, what we've been doing and what we plan to do next week" regarding this and the wider data centre issues such as the EU servers would go a long way to keeping the community on your side.

Quoted for truth.

Heck, my game experience is very similar to the pre-move status, yet I'm feeling for those who *are* having issues. For what it's worth, I'll go ahead and file bug reports on the massive framerate drop I encounter by going from "Shadows of Angmar" areas to Minas Tirith (80 fps dropping to 15 fps). I do not experience frequent crashes, so I can't help Turbine there, but goodness there is a lot of crashing going on amongst the playerbase. And I've not been in the 'Moors, because I fear I know how that would turn out since performance has never been enjoyable when decent-sized battles are going on anyway.

Silence will kill customer satisfaction as fast as anything. We need regular communications, even if there's nothing new to add.

[Axeny]

Ok so some clarification.

We have not stopped looking into the issues that remain. We acknowledge they are there and we continue to look into them, but we have moved form problems that everyone is experiencing and things that our server monitoring systems can show us, to problems that a subset of users is experiencing, which makes tracking down those specific problems and reproducing them to find a solution more difficult without specific data. This is why I am asking for bug reports and contacting technical support. We need data like time the problem is happening, your location in game, and your location in the real world, your ISP provider, your hardware specs, etc, to piece together a pattern we can then investigate. Forum posts tell us that you are seeing issues, but they do not give us the specifics we need to diagnose. You can tell you doctor over the phone your symptoms, but they still need to see you in person to diagnose the disease because there is other data they can only get in that way. Putting in a /bug automatically sends us the back ground data we need to match up to the symptoms you are describing. We have folks that go through those bugs every single day to parse out the information we need to diagnose the issue, but when we dont have data to work with, we are working blindly which takes more time.

The thing is I don't think(in my experience at least) this is true. There is still really huge issue which is being experienced by 100% of the people who play in moors especially during the peak time. There is really huge skill lag of 5-10-15 seconds(not being able to do a skill for 10 seconds is really, really annoying and defeats the purpose of thegame). I will actually go ahead and publish two videos.

First one is here YouTube. In this video you can see how laggy the game is and is not dismounting me from the horse(despite entering the river) for the 1-2 seconds it is in the water and it dismounts me when i am already on the other side of the river. This happens with just one more person near me and noone else visible around.

Second one is here YouTube. On that video the option that shows the skill queue is enabled, which lets you really see how much time passes between each skill. This is a fight, that is just 1 on 1, without anyone else around. I have the skill lag, as well as the BA on the enemy side, so its not something that is just mine. During huge fights this is way worse, in case you need one I can fraps a random fight when its 30 vs 30 or so. (P.S the Macro defiler is actually a guy who is multiboxing 6 defilers, so the word I was looking at the beginning is multiboxing defiler, not macro. This is a compeltely different issue though.

The main question I as someone who pays for PvMP: Is Turbine aware of this? Is it something that can be fixed? Is there work being done to fixing this or PvMP is nowhere to be found in the priorities? And yes, at least on Evernight the cap of monster players is reached almost every single day, meaning at the peak time there are 200 creeps online somewhere on the Ettenmoors. An answer to this question would be really appreciated.

If you need more game recordings, I can happily give you more, including from creep side or in the middle of RvR

[jfdiogddsfsd]

Maybe you ate not getting the bug reports and feedback because people are pissed they stopped logging in

Turbine logic: Less feedback means the issue is resolved.

Oh and LOL for staff running through the gam,e... I will believe it when I see it... but it might be a while. I am playing and spending my money on games that work

I suggest you make a gratz thread, that will surely help.

[jfdiogddsfsd]

ok so some clarification.

We have not stopped looking into the issues that remain. We acknowledge they are there and we continue to look into them, but we have moved form problems that everyone is experiencing and things that our server monitoring systems can show us, to problems that a subset of users is experiencing, which makes tracking down those specific problems and reproducing them to find a solution more difficult without specific data. This is why i am asking for bug reports and contacting technical support. We need data like time the problem is happening, your location in game, and your location in the real world, your isp provider, your hardware specs, etc, to piece together a pattern we can then investigate. Forum posts tell us that you are seeing issues, but they do not give us the specifics we need to diagnose. You can tell you doctor over the phone your symptoms, but they still need to see you in person to diagnose the disease because there is other data they can only get in that way. Putting in a /bug automatically sends us the back ground data we need to match up to the symptoms you are describing. We have folks that go through those bugs every single day to parse out the information we need to diagnose the issue, but when we dont have data to work with, we are working blindly which takes more time.

can you please acknowledge what these issues are?
As in my previous post, we are waiting for you in the moors.
Surely experiencing the issues is worth 1000 second hand reports.

[BangoTwinkletoes]

Surely experiencing the issues is worth 1000 second hand reports.

Here's a suggestion for you, Turbine. Why not make use of the people in the two Player Councils to do some focussed user testing. Get the pvp council to put in two hours a day on both maps, recording each and every instance of lag and then raise bug reports. They can provide things such as PC build, location, ISP etc in advance. The PVE council can do the same but focus on those areas that you know are most susceptible for lag such as MT.

Having a group of user testers who know their subject and can work closely with your team to drill down into possible problems is well worth taking advantage of. Who knows - you might get something useful out of them for a change!!

[Galadhol]

One reason there's lag in the moors, could be that we have 100 freeps/creeps, standing in the same spot, using all of their skills. What my Kin/tribe does, is to spread out away from the main group and fight.. We get lots of kills and more renown/infamy than being with the main group/groups. Plus, the lag is greatly reduced.

Yeah but, it's not just Ettenmoors related. Albeit thats the place where it's most common as lots of people are in the same place. Same happens everywhere, Minas Tirith especially too. While in the past, servers were able to withstand such numbers without giving us a big skill lag and rubberbanding. Now, it seems that if theres 20 people in same spot it's instant lag fest. So now, we get this hardware "upgrade" and things take turn to worse. And it's absurd to say that only "minority" is experiencing this problem. Most of the paying customers are level capped people who spend most of their time in crowded areas. And the most vocal part too, who give raise their opinions and concerns all the time. As I said, it's certainly not just Ettenmoors related. It happens everywhere where alot of people happen to be. Atleast on Laurelin. Even big battles, Dol Amroth etc.

And no, it certainly is not my pc or connection. Unless other people are having exactly same symptoms at same time.

Are we just supposed to pick ourselves some pretty corner from far away map points and stand there, play alone in a frikkin MMORPG....

[elderlygamer]

Please agree to have an employee... just one... enter the moors around 8 or 9 pm eastern and run around near others wherever there is a battle. I realize that employee would have to work after core work hours but many people have to do that on a regular basis. That employee can see first hand what regular players are experiencing. It should be possible for someone at Turbine to create a character instantly at level 100, or just create a new creep.

If you don't want to have an employee do this, it would be nice if you would explain why. Everyone knows the Moors is nowhere on your list of priorities, but going to the moors as I and many others have described will allow the employee to experience the problem directly. Maybe then you can use that info to fix lag in pve zones since it's never going to be addressed for pvmp.

[Amorey]

...Silence will kill customer satisfaction as fast as anything. We need regular communications, even if there's nothing new to add.

I do agree with you but at the same time I know by reading the forums every day that there has been some communication and some update however they were just randomly posted in this or that thread so they were easily missed and often overlooked by many. The problem is not the 'lack of communication' but rather the quality and delivery of it to the community. They can definitely do it if they want to...we have seen that during the server transfer. There was one official thread where regular updates/news were posted and that meant 90% of the community was able to be informed. The situation now is different and it shows. It is very demoralizing and frustrating because it is obvious there are problems . It seems that although the game is still able to run the quality of gameplay is greatly affected . If this was any other game people would simply rage quit and move on but...but this is LOTRO and there are many here that care deeply for it despite all the shortcoming. NO ONE wants to see their favorite game fading away and people leaving. The mood is low. More and more I read people saying they can't keep spending money to support it , each of them leaving is now a serious problem ...every dollar count!

It is silly to think that the problems will just go away by dismissing hundreds of forums reports and posts. Of course people should report the bugs and issues but sometime that is not possible and in truth there have been bugs and problems that had been /bug reported for years and well ...it took a while for them to be fixed and some...are still there. No one is expecting miracles, by now we can all agree that fixing this game is not easy task and that is obvious the current team is small and they do what they can but communicating with us they can if they want to. What kind of future can we expect when the overall performance is so poor I am not sure, I wish there was some light at the end of this tunnel. I hope we will be allow to see Mordor and the end of the epic quest, that is very important . At the same time what is also important is to talk to people and let the community know a bit more than then latest weather report from Boston or 'everything is working as intended ' . I am still waiting to find out the future of the EU servers and their final location ...I am a very patient hobbit but I will keep asking

[Harkenheim]

Well I intend over the next few days to log everytime i have a loading issue, freeze up, a DC and any lag reporting the time, position on the map etc and this posting it along with my hardware details (including drivers i am using), ISP info etc etc. in a bug report.

Lets turn this thread positive, IF WE ALL do the same over the next week or so, turbine might find the pattern and fix the issues and everyone can go back to being happy or moan about something else (No.1 spot is probably the grind) lol

Stop moaning and lets get proactive Spread the word in World chat and lets make a difference!

[The_Rohanic_Elf]

Ok so some clarification.

We have not stopped looking into the issues that remain. We acknowledge they are there and we continue to look into them, but we have moved form problems that everyone is experiencing and things that our server monitoring systems can show us, to problems that a subset of users is experiencing, which makes tracking down those specific problems and reproducing them to find a solution more difficult without specific data. This is why I am asking for bug reports and contacting technical support. We need data like time the problem is happening, your location in game, and your location in the real world, your ISP provider, your hardware specs, etc, to piece together a pattern we can then investigate. Forum posts tell us that you are seeing issues, but they do not give us the specifics we need to diagnose. You can tell you doctor over the phone your symptoms, but they still need to see you in person to diagnose the disease because there is other data they can only get in that way. Putting in a /bug automatically sends us the back ground data we need to match up to the symptoms you are describing. We have folks that go through those bugs every single day to parse out the information we need to diagnose the issue, but when we dont have data to work with, we are working blindly which takes more time.

This comes across as disingenuous. I acknowledge that the PvMP skill lag issue may be hard/impossible to solve, but it is incredibly easy to re-create and has been reported by a multitude of users.

Simply log into the Ettenmoors in the American evening and stand in the middle of an enormous fight and try to use your skills. If there's not enough people, change servers and find the large groups of people fighting.

If there is a problem that the other issues players are reporting (for example outside the Ettenmoors) lack the details necessary to re-create the issue, then please specifically state which issues you have re-created, otherwise it comes across as disingenuous.

[Rwraith]

Please agree to have an employee... just one... enter the moors around 8 or 9 pm eastern and run around near others wherever there is a battle. I realize that employee would have to work after core work hours but many people have to do that on a regular basis. That employee can see first hand what regular players are experiencing. It should be possible for someone at Turbine to create a character instantly at level 100, or just create a new creep.

If you don't want to have an employee do this, it would be nice if you would explain why. Everyone knows the Moors is nowhere on your list of priorities, but going to the moors as I and many others have described will allow the employee to experience the problem directly. Maybe then you can use that info to fix lag in pve zones since it's never going to be addressed for pvmp.

It would possibly eliminate the server vs. ISP issue as I imagine that most Turbine employees are at most one or two hops away from the servers. If they are experiencing lag you can put the blame squarely on the servers. If you are not experiencing lag then it would be an ISP issue.

[jstar]

Ok so some clarification.

We have not stopped looking into the issues that remain. We acknowledge they are there and we continue to look into them, but we have moved form problems that everyone is experiencing and things that our server monitoring systems can show us, to problems that a subset of users is experiencing, which makes tracking down those specific problems and reproducing them to find a solution more difficult without specific data. This is why I am asking for bug reports and contacting technical support. We need data like time the problem is happening, your location in game, and your location in the real world, your ISP provider, your hardware specs, etc, to piece together a pattern we can then investigate. Forum posts tell us that you are seeing issues, but they do not give us the specifics we need to diagnose. You can tell you doctor over the phone your symptoms, but they still need to see you in person to diagnose the disease because there is other data they can only get in that way. Putting in a /bug automatically sends us the back ground data we need to match up to the symptoms you are describing. We have folks that go through those bugs every single day to parse out the information we need to diagnose the issue, but when we dont have data to work with, we are working blindly which takes more time.

I find it a little difficult to believe turbine actually thinks they can sort through hundreds, if not thousands of bug reports, and resolve them... assuming everyone were to follow these instructions and send one in EVERY time something went wrong or lagged... Idk, hate to say it, but I don't see much difference here between turbine and this


~Ere

[Montezuma's]

is it so hard, as been suggested many many times, to just log into the game at prime playing time - on each server - and go to the area (Ettenmoors) and take a look yourself?
It has been reported over and over and over again - that, that is where most of the problems seem to be - and you have just said "a sub-set of players" (even if it sounds negative).

Let the GMs go to each server, prime time (local), check it live yourself, speak with the players that are actually online and what they are experiencing at that time live. How much easier do you want data? (besides spoon feeding it to you?)


PS.: you forget to answer the EU-datacenter question

you know what? They will experience NO lags, because they are located very close to datacenter and sitting on the fat data pipe. And I can bet their hardware is top notch understandably for game developers.

[Grimdoin_EU]

Lag spikes wherever my character is. Reduced awareness without another player in sight (or on the find tool). Crashing to desktop when trying to swift. Posted about how the connection got worse after the move; jitter, packetloss and an even higher increased latency then in the old DC. I understand it can be difficult to trace these problems but it's very disencouraging to read about only 'a subset of players still experiencing problems' when the game still gives me such a headache.

Will be checking regularly if things have improved as I really want to enjoy roaming about in LOTRO again.

And still hoping we will get an official word on the EU servers anytime soon...