Official New Server/Hardware Thread

[Ensaelrian]

I already have, twice. They're both plugged into a surge protector that I turn off for about five minutes.

Edit: Fixed it. Nevermind. I had the issue in the past and setting the launcher to "No Proxy" was the fix. Somehow, that setting got reverted to "Use System Proxy".

Oh my Gosh I have been fighting this for over a week and have been going through anything and everything, NOTHING WORKED!! THANK YOU, you are my hero, that's all it was and now I am in again a great big thank you and no more withdrawls and I have very little hair left lol but it worked

[kickman77]

decided to log in again and cgeck things out

Same lag
Same rubberbanding
Sa,me packet loss

Files a couple bug reports
2 of them I had to do twice because you guys have such an amzing bug reporting tool that works properly and is the best in the industry

Seriously thought

Went to a spock memorial on STO tis weekend. 20 layers with 50 people each at his monument with fireowrks, dancinf party balls ect. all going off and ZERO LAG
Lotro walk into my personal house ALONE no one else in housing area
reduced awareness and lag

[BenBragol]

Just got booted off Laurelin with 15% packet loss...

Can't get backin in. And I just decided to buy VIP, damn my luck !

[Wibz]

Just got booted off Laurelin with 15% packet loss...

Can't get backin in. And I just decided to buy VIP, damn my luck !

I had trouble connecting, and now have 200ms+ latency (normally around 100) and 20% packet loss...

[Vyvyanne]

Just got booted off Laurelin with 15% packet loss...

Can't get backin in. And I just decided to buy VIP, damn my luck !

When you say you cant get back in are you receiving an error code, timing out without loading in, crashing, etc?

[BenBragol]

When you say you cant get back in are you receiving an error code, timing out without loading in, crashing, etc?

Login window states all world servers are down (red)

[Wibz]

When you say you cant get back in are you receiving an error code, timing out without loading in, crashing, etc?

I'm not the person you're replying too, but it took me several attempts to connect. My login got stuck at install pre-requisites, then at connecting patch server, then at check product, then ingame it was 200ms, 20% packet loss.
Tracert implies an issue in qwest

Tracing route to gls.lotro.com [198.252.160.30]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 19 ms 18 ms 18 ms lns11.inx.dsl.enta.net [188.39.1.2]
3 18 ms 18 ms 18 ms te3-1.inx.dist.dsl.enta.net [188.39.1.1]
4 18 ms 17 ms 18 ms te2-2.interxion.dsl.enta.net [78.33.141.89]
5 18 ms 20 ms 19 ms te2-3.interxion.core.enta.net [87.127.236.209]
6 21 ms 29 ms 28 ms te0-0-2-0.interxion2.core.enta.net [188.39.127.27]
7 39 ms 53 ms 50 ms ix-2-2-3-0.tcore1.LDN-London.as6453.net [195.219.83.9]
8 97 ms 90 ms 89 ms if-8-2.thar1.NJY-Newark.as6453.net [66.198.70.173]
9 93 ms 90 ms 89 ms if-5-2.tcore1.N0V-New-York.as6453.net [66.198.70.82]
10 * 189 ms 193 ms jfk-brdr-04.inet.qwest.net [63.235.41.97]
11 91 ms 89 ms 89 ms ewr-cntr-11.inet.qwest.net [205.171.17.2]
12 92 ms 92 ms 89 ms 206.103.215.50
13 193 ms 194 ms 192 ms 63.236.3.130
14 * * * Request timed out.

[BenBragol]

Login window states all world servers are down (red)

Ok back to green again and was able to log in. (seemed to have stuck to red for something like 15 min ?) Standing at 10% packet loss right now.

[Thoroval]

I'm not the person you're replying too, but it took me several attempts to connect. My login got stuck at install pre-requisites, then at connecting patch server, then at check product, then ingame it was 200ms, 20% packet loss.
Tracert implies an issue in qwest

Tracing route to gls.lotro.com [198.252.160.30]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 19 ms 18 ms 18 ms lns11.inx.dsl.enta.net [188.39.1.2]
3 18 ms 18 ms 18 ms te3-1.inx.dist.dsl.enta.net [188.39.1.1]
4 18 ms 17 ms 18 ms te2-2.interxion.dsl.enta.net [78.33.141.89]
5 18 ms 20 ms 19 ms te2-3.interxion.core.enta.net [87.127.236.209]
6 21 ms 29 ms 28 ms te0-0-2-0.interxion2.core.enta.net [188.39.127.27]
7 39 ms 53 ms 50 ms ix-2-2-3-0.tcore1.LDN-London.as6453.net [195.219.83.9]
8 97 ms 90 ms 89 ms if-8-2.thar1.NJY-Newark.as6453.net [66.198.70.173]
9 93 ms 90 ms 89 ms if-5-2.tcore1.N0V-New-York.as6453.net [66.198.70.82]
10 * 189 ms 193 ms jfk-brdr-04.inet.qwest.net [63.235.41.97]
11 91 ms 89 ms 89 ms ewr-cntr-11.inet.qwest.net [205.171.17.2]
12 92 ms 92 ms 89 ms 206.103.215.50
13 193 ms 194 ms 192 ms 63.236.3.130
14 * * * Request timed out.

qwest (that's Turbine's chosen provider to their datacenter, correct?) does seem to be having issues from multiple directions right now. I'm currently showing 20+% packet loss and 150+ms latency to another qwest border node: nap-brdr-01.inet.qwest.net

[Giseldah]

Same here, much lag tonight on Laurelin in OD:

WinMTR Statistics

Host	Loss %	Sent	Recv	Best	Avrg	Wrst	Last
192.168.1.1	9	130	119	0	0	0	0
195.190.228.7	0	222	222	0	13	160	10
nl-zl-dc2-git-cr02.kpn.net	0	223	223	5	7	17	8
nl-rt-dc2-ice-ir01.kpn.net	0	222	222	5	6	22	5
rt2-rou-1022.NL.eurorings.net	0	222	222	5	5	25	5
nyk-s1-rou-1021.US.eurorings.net	0	222	222	88	90	126	89
134.222.249.238	21	83	66	187	198	432	191
ewr-cntr-11.inet.qwest.net	0	222	222	88	91	277	88
206.103.215.50	0	222	222	86	95	281	86
63.236.3.130	16	94	79	189	189	205	189
No response from host	100	23	0	0	0	0	0
No response from host	100	23	0	0	0	0	0

[maartena]

qwest (that's Turbine's chosen provider to their datacenter, correct?)

CenturyLink is their datacenter provider.

Qwest was bought by Centurylink, but DNS records like those on traceroutes are often not updated for many years.

Example: Time Warner Cable split off from Time Warner the media company many years ago, which lost them the use of the cartoon "Roadrunner" bird as their logo, but they still use roadrunner.com and rr.com domains everywhere.

[maartena]

I'm not the person you're replying too, but it took me several attempts to connect. My login got stuck at install pre-requisites, then at connecting patch server, then at check product, then ingame it was 200ms, 20% packet loss.
Tracert implies an issue in qwest

Tracing route to gls.lotro.com [198.252.160.30]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 19 ms 18 ms 18 ms lns11.inx.dsl.enta.net [188.39.1.2]
3 18 ms 18 ms 18 ms te3-1.inx.dist.dsl.enta.net [188.39.1.1]
4 18 ms 17 ms 18 ms te2-2.interxion.dsl.enta.net [78.33.141.89]
5 18 ms 20 ms 19 ms te2-3.interxion.core.enta.net [87.127.236.209]
6 21 ms 29 ms 28 ms te0-0-2-0.interxion2.core.enta.net [188.39.127.27]
7 39 ms 53 ms 50 ms ix-2-2-3-0.tcore1.LDN-London.as6453.net [195.219.83.9]
8 97 ms 90 ms 89 ms if-8-2.thar1.NJY-Newark.as6453.net [66.198.70.173]
9 93 ms 90 ms 89 ms if-5-2.tcore1.N0V-New-York.as6453.net [66.198.70.82]
10 * 189 ms 193 ms jfk-brdr-04.inet.qwest.net [63.235.41.97]
11 91 ms 89 ms 89 ms ewr-cntr-11.inet.qwest.net [205.171.17.2]
12 92 ms 92 ms 89 ms 206.103.215.50
13 193 ms 194 ms 192 ms 63.236.3.130
14 * * * Request timed out.

I find the highlighted YELLOW hops interesting..... There is really no reason why an internet link between ANY home in the UK and London should be 50ms.... it should be 25ms at most, even if you are up in Scotland.

The ORANGE hops are obviously the biggest issue here, which is located IN or VERY NEAR their datacenter. I am thinking its at their own border router that sits right outside their servers to be honest....

Two issues to look at though, it doesn't appear that ENTA is really providing great latency within the UK, but the biggest issue is near Turbine's datacenter.

[Siddharta]

When you say you cant get back in are you receiving an error code, timing out without loading in, crashing, etc?

Seems it is global:

Tracing route to gls.lotro.com [198.252.160.30]
over a maximum of 30 hops:

1. <1 ms <1 ms <1 ms 192.168.0.1
2. 1 ms 1 ms 1 ms broadband-46-188-25-2.2com.net [46.188.25.2]
3. 1 ms 1 ms 1 ms juni-vl-187-ecmp-m9.setel.ru [80.253.16.193]
4. 1 ms 1 ms 1 ms 77.94.164.185
5. 4 ms 1 ms 1 ms 6-1-5.bear1.Russia2.Level3.net [213.242.122.141]
6. * * * Request timed out.
7. 233 ms 233 ms 232 ms CenturyLink-Level3.Washington12.Level3.net [4.68.63.82]
8. 129 ms 168 ms 128 ms ewr-cntr-11.inet.qwest.net [205.171.17.2]
9. 266 ms 199 ms 203 ms 206.103.215.50
10. 232 ms 232 ms 229 ms 63.236.3.130
11. * * * Request timed out.
12. * * * Request timed out.
13. * * * Request timed out.
14. * * * Request timed out.

[Marguerita]

for the first time ever i have 20% packet lost too.

After doing a tracert the two problem i encounter are tied to Qwest

"ip": "63.236.3.130", "hostname": "host02.usait.bur.qwest.ne t"

and

63-235-41-97.dia.static.qwest.net

On internet weather report Qw is down in Georgia and New Jersey (0)

[Wibz]

I find the highlighted YELLOW hops interesting..... There is really no reason why an internet link between ANY home in the UK and London should be 50ms.... it should be 25ms at most, even if you are up in Scotland.

The ORANGE hops are obviously the biggest issue here, which is located IN or VERY NEAR their datacenter. I am thinking its at their own border router that sits right outside their servers to be honest....

Two issues to look at though, it doesn't appear that ENTA is really providing great latency within the UK, but the biggest issue is near Turbine's datacenter.

The yellow section looks fine again now and was fine just before I did this route. The orange qwest section now seems to be ok again, latency down to 100 and no packet loss.

[maartena]

Same here, much lag tonight on Laurelin in OD:

WinMTR Statistics

Host	Loss %	Sent	Recv	Best	Avrg	Wrst	Last
192.168.1.1	9	130	119	0	0	0	0

Almost 10% packet loss within your own network? That would be a killer, right there.... Are you on wireless, wired? Do you have something like bittorrent running that could keep too many connections per second open on your router?

[Giseldah]

Almost 10% packet loss within your own network? That would be a killer, right there.... Are you on wireless, wired? Do you have something like bittorrent running that could keep too many connections per second open on your router?

Yes, I noticed that too. I've switched to another router for just in case.

[GoldrushSE]

Here's my trace --

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

Tracing route to gls.lotro.com [198.252.160.30]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms homeportal [192.168.1.254]
2 28 ms 23 ms 21 ms 99-159-64-2.lightspeed.tukrga.sbcglobal. net [99.
159.64.2]
3 25 ms 24 ms 23 ms 76.201.208.160
4 30 ms 23 ms 26 ms 12.83.82.185
5 26 ms 25 ms 23 ms gar3.brhal.ip.att.net [12.122.141.189]
6 27 ms 28 ms 26 ms 192.205.37.166
7 105 ms 185 ms 44 ms ewr-cntr-11.inet.qwest.net [205.171.17.2]
8 46 ms 45 ms 46 ms 206.103.215.50
9 43 ms 43 ms 43 ms 63.236.3.130
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

I've had a bit of lag in Pelennor and Bree, the few times I've logged in these past couple of weeks. But, otherwise it's not been bad.

[Adrionos]

1. - 31. März: Arkenstone & Gwaihir


1: März no free Server Transfer from Gwaihir today ???

[Vyvyanne]

1. - 31. März: Arkenstone & Gwaihir


1: März no free Server Transfer from Gwaihir today ???

We are working on the switch over now

[Adrionos]

today ?....

[Gandolf_TheOld]

Level 3 (hop 5) has been an issue since the data center move, when they first appeared in the route and this hop has always shown PL and Errors. I swear Level 3 Network Management is asleep at the Network Analysiser.

Hops 12 and up are just an artifact of the program used.


Target Name: gls.lotro.com
IP: 198.252.160.30
Date/Time: 3/1/2016 11:49:59 AM to 3/1/2016 11:50:26 AM

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 17 0 0.0 0 1 0 [192.168.1.1]
2 17 0 0.0 10 23 12 d192-24-1-20.try.wideopenwest.com [24.192.20.1]
3 17 0 0.0 10 31 14 dynamic-76-73-172-17.knology.net [76.73.172.17]
4 17 0 0.0 9 24 12 76-73-165-176.knology.net [76.73.165.176]
5 17 3 17.6 12 120 23 xe-11-1-0.edge2.Chicago2.Level3.net [4.53.74.117]
6 17 0 0.0 17 117 37 chp-brdr-03.inet.qwest.net [63.146.27.17]
7 17 0 0.0 31 95 44 ewr-cntr-11.inet.qwest.net [205.171.17.2]
8 17 0 0.0 32 82 41 [206.103.215.50]
9 17 0 0.0 32 53 36 [63.236.3.130]
10 17 17 100.0 0 0 0 [-]
11 17 17 100.0 0 0 0 [-]
12 17 17 100.0 0 0 0 [-]
13 17 17 100.0 0 0 0 [-]
14 17 17 100.0 0 0 0 [-]
15 17 17 100.0 0 0 0 [-]
16 17 17 100.0 0 0 0 [-]
17 17 17 100.0 0 0 0 [-]
18 17 17 100.0 0 0 0 [-]
19 17 17 100.0 0 0 0 [-]
20 17 17 100.0 0 0 0 [-]
21 17 17 100.0 0 0 0 [-]
22 17 17 100.0 0 0 0 [-]
23 17 17 100.0 0 0 0 [-]
24 17 17 100.0 0 0 0 [-]
25 17 17 100.0 0 0 0 [-]
26 17 17 100.0 0 0 0 [-]
27 17 17 100.0 0 0 0 [-]
28 17 17 100.0 0 0 0 [-]
29 17 17 100.0 0 0 0 [-]
30 17 17 100.0 0 0 0 [-]
31 17 17 100.0 0 0 0 [-]
32 17 17 100.0 0 0 0 [-]
33 17 17 100.0 0 0 0 [-]
34 17 17 100.0 0 0 0 [-]
35 17 17 100.0 0 0 0 [-]

Destination not reached in 35 hops

[Wirbel]

We are working on the switch over now

Oops! I just found this too late. Please ignore my PM.

[gemini61763]

game is badly lagging and i know it is not on my end i did all the tests. Skills going off 30 sec to 45 seconds after being used making it difficult to kill anything. While the skills are lagging so are the mobs so lucky me not getting killed constantly. Something is up with the slow response from skills and BB's are running hard. Don't anticipate many people reaching platinum in all areas today. well hope what ever your doing to the game it helps with this and by the way this is the Evernight server.

[Macdui]

game is badly lagging and i know it is not on my end i did all the tests. Skills going off 30 sec to 45 seconds after being used making it difficult to kill anything. While the skills are lagging so are the mobs so lucky me not getting killed constantly. Something is up with the slow response from skills and BB's are running hard. Don't anticipate many people reaching platinum in all areas today. well hope what ever your doing to the game it helps with this and by the way this is the Evernight server.

Yup Evernight too, middle of the day, expecting less peeps about and find the ride from MT to south gate possibly at it's worst ever, including datacentre move day.

Turbine-
Problem with trying to fix something with any of our help is you have to give us more info. If I could see server pops say I could equate the performance differences I experience from day to day and time to time with logons. If you give some in-game announcements (with an ID) as you try some tweak or other, we might be able to /bug report or post back in greater numbers than your CS guys ever could. If you really wanted our input you could ask on the launcher for /bug reports.

Doing /bug without the possibility of any immediate follow up is trying at best, I'm sure you'll have seen many give up reporting now. Just note the lack doesn't not mean it's "fixed" again, we're just thinking you don't have it in you to fix this new structure. Was a return to Needham in the backup plan and what criteria would mean we return there?

Hasn't it gone too far now that we need the engineers and net opps on the forums without this PR bottleneck?


Mac