Store delivery issues on Evernight

[Jungle_Boogy]

Update:
i got a refund on all the LP i had spent on both items around 20 minutes ago.
but i have no idea whether the issue is sorted.
hopefully SSG will put a message out when this is sorted, i want that carry all bag thing.

[esdumby]

On arkenstone, been 24 hours with no refund. GMs closed first ticket without saying anything. Second ticket has been open for 10 hours now with no response. Bought two 50slot craft bags. Points gone.

[Mirtiel]

Thankfully a GM answered my ticket and I got a refund with the points

Hoping all others will receive their items/points too.

Merry Xmas and happy holidays everyone

[Dspite_Nacht]

I'm still waiting for the Beorn+character slot I bought yesterday morning Euro time to show up. Store history shows purchase but no dice with respect to unlocking this class at the moment and no response to ticket ID 110393 in 24 hours either
Fortunately for me I'm brand new to the game so I can happily amuse myself trying out all the other new characters. However it will somewhat put me off making future store purchases if this is not an aberration.

[SSG_RedPanda]

Hi everyone,

At this point if you haven't gotten the items you purchased please send us a ticket. Our team will assist you as soon as we can. Sorry about the issues, we do hope to get everything resolved as soon as possible.

[Dovakhim]

Hi everyone,

At this point if you haven't gotten the items you purchased please send us a ticket. Our team will assist you as soon as we can. Sorry about the issues, we do hope to get everything resolved as soon as possible.

My issue has STILL NOT been resolved. I also did send a ticket.

[CaerArianrhod]

Hi everyone,

At this point if you haven't gotten the items you purchased please send us a ticket. Our team will assist you as soon as we can. Sorry about the issues, we do hope to get everything resolved as soon as possible.

Request #110580

[Slame]

Request: #110558

[Dovakhim]

Hi everyone,

At this point if you haven't gotten the items you purchased please send us a ticket. Our team will assist you as soon as we can. Sorry about the issues, we do hope to get everything resolved as soon as possible.

So ... I have been refunded the 3000 LOTRO Points. OK so far.

SSG should really get their act together. Stuff like this is costing you and damages the game.

Which I would like to stay successful and continue.

[Chilli21]

First ticket got closed, ticket on ssg support got ignored and now you ask me for another ticket to refund me the LP? Here ---> 5231455

[Dspite_Nacht]

Hi everyone,

At this point if you haven't gotten the items you purchased please send us a ticket. Our team will assist you as soon as we can. Sorry about the issues, we do hope to get everything resolved as soon as possible.

Support tickets raised via help.standingstonegames.com don't seem to work. However I found that pressing ESC in game brought up the Help option which allowed me to produce a support ticket that got pretty speedy attention from a GM.
My LOTRO points were duly refunded and I was also able to unlock the Beorning class successfully the second time around.

Hope this helps anyone that is still stuck.

[DavidmeetHal]

Am I correct in understanding that this is still an issue? I'm asking because I am not going to buy anything until this is resolved.

[Slame]

what's the point in tickets, if you don’t even consider them, already sent 2, the first more than a day, 0 reactions, just awful????...

#1105558
#110663

[sonithas]

2 days please help need my points
Request: # 5231518

[Wiewen]

i got the points refunded.