Report gold spam option gone?

[squirle]

Is the fix for gold spammer to not receive any gold spam reports anymore?

Right click wont bring up any report options anymore.

[Nubja]

They also changed the ticket system so all of the old tickets are just gone.

Fantastic customer service that

[Uroc]

Yeah, I have noticed the same.

[Cordovan]

You now report spam and harassment through the same system as everything else, which can be accessed through our new Help UI in game. You can read more about today's change here.

[Saruman_Of_Numbers]

You now report spam and harassment through the same system as everything else, which can be accessed through our new Help UI in game. You can read more about today's change here.

making it less convenient to report goldspammers = less goldspammer reports = improved metrics!

brilliant!

[squirle]

So to help you and my fellow players with a gold spammer. I now need to go through these steps?

1. i'll have to sign in.
2. Click I've a problem with a player.
3. Fill in Subject
4. Description. Remember the guys name while he keeps spamming
5. language
6. platform + lotro
7. my accountname
8. my character name

In the meantime the guy is still spamming. I'll still have to right click and put him on ignore.

Versus. Right click report gold spam (ignore in the same action.

This will only results in me (and probably most other players). Just right click ignore while letting him run rampant for the 999 other players on Evernight. The end result you not getting any quick informations for your GM's. And plenty of new players getting more and more annoyed.

PS: your ticket entry completely resets to knowledge base part if you Travel, Port or even exit a private encounter world issue.

[Nubja]

making it less convenient to report goldspammers = less goldspammer reports = improved metrics!

brilliant!

Raninia said they had a fix in the works :100:

[Cordovan]

This should be a general improvement in that everything will now live under the same system, and that system has the ability of you to track tickets, among other things.

[Saruman_Of_Numbers]

This should be a general improvement in that everything will now live under the same system, and that system has the ability of you to track tickets, among other things.

ah yes, the change that everyone asked for.

Having to do 10 clicks to report goldspammers is a small price to pay for this convenience.

[squirle]

This should be a general improvement in that everything will now live under the same system, and that system has the ability of you to track tickets, among other things.

I get the very Press statementy answer. But it won't for Gold spam. A 10 step programme that resets on any travel thing vs 1 right click + hover a menu. I don't want to track my gold spam ticket. Just hopefully get it gone as quick as possible without any followups.

[Nubja]

This should be a general improvement in that everything will now live under the same system, and that system has the ability of you to track tickets, among other things.

Where can we see our old tickets? There are so many still outstanding

[WeirdJedi]

This reminds me of the episode of IT Crowd where Ozzy is typing in all the information in an email while the fire is spreading around the office.

So I experimented with a few things. Most of this was all about setting it up. One thing you can do is reposition where the help button is. You can press the down arrow to the left of your weapon sphere to open up your UI Settings in Options. Then you can add "HELP" as a button where you want onto your toolbar. Instead of trying to hit escape button and the help button, you can now just press the question mark on your bar. This process is the same way you would add the Allegiance tab as a button as well.

Then you need to create an account. This won't be your log-in information. This will be tied to your e-mail address. Slightly annoying, but resetting my password for something I don't remember because I barely used enough was easier than I expected. I signed in once, and only once. I restarted the client. I restarted my computer. I logged into another account. It was still active.

The categories are a little weird because they aren't things I would expect. Instead of "Knowledgebase" I expected "FAQ". "Contact Support" is appropriate, but I guess I still expect "Submit a Ticket". The ticket system is actually pretty neat. One thing I found interesting is that the system retained my ticket information... from 4 years ago. I'm a bit confused on the last one where "Report a Bug" is just "Contact Support" with the one drop-box already pre-selected.

The one thing I am not happy with is having the "Report a Gold Spammer" option gone from the interface. Perhaps right-clicking a person's name and clicking "Report Harassment" was too easy and being abused somehow? In any case, moving it to a full-report isn't going to solve the problem. It just wants me to "Ignore" whoever is spamming and move on. I don't want to type in their name, repeat what they said, and especially not worry about filling in all the other required boxes. What would be good is if you made it so we could "Report Player" on the spot and have the interface come up with the name already added and the statement automatically filled in with a simple button at the bottom where we press "Submit." That would at least be a compromise I would be willing to accept.

[gildhur]

This should be a general improvement in that everything will now live under the same system, and that system has the ability of you to track tickets, among other things.

No one cares if spam/harassment issues are under the same system as everything else, and no one wants to track those tickets. We want to click on the troll's name and have them disappear. That's it. Put it back, please.

[Karnaon]

Looking though all the threads of people waiting months for answers to tickets, I'd like to see proof of there even being a CS team anymore.

[Braer]

No one cares how many weeks later it takes CS to deal with a spammer.

We got a reference number with every spam reported, use that if anyone does care.

Does none of the nonsense you are asked to spiel have you question it at all?

[DebbieBrown]

This should be a general improvement in that everything will now live under the same system, and that system has the ability of you to track tickets, among other things.

So where are my currently (as of yesterday) open tickets?

[Dejvid]

this is another one of those changes that does not contribute to a good consumer experience.

convenient for ssg, abysmal to use (compared to the previous version) for the players.


bravo.

[Trendafil]

This should be a general improvement in that everything will now live under the same system, and that system has the ability of you to track tickets, among other things.

[IRONY] Oh, great! - Thank you! [/IRONY]

I have just used this new system to report a goldspammer. I don't think I'll do it again. Full stop.

[ManticoreFalco]

No one cares if spam/harassment issues are under the same system as everything else, and no one wants to track those tickets. We want to click on the troll's name and have them disappear. That's it. Put it back, please.

100% agreed; this is a massive step backwards from a UX standpoint when it comes to reporting gold spam or harassment. It may be better for issues that actually require some level of interaction between GMs and players (even if that interaction is "something broke - we fixed it"), but we don't need a response when reporting anything - be it gold spam, harassment, names, cheating, etc.

I imagine that the new system is significantly easier from a CS standpoint, which I can laude as a Customer Service employee, but adding some way of reporting issues like gold spam or harassment that interact with the new system is critical.

[Hetweith]

100% agreed; this is a massive step backwards from a UX standpoint when it comes to reporting gold spam or harassment. It may be better for issues that actually require some level of interaction between GMs and players (even if that interaction is "something broke - we fixed it"), but we don't need a response when reporting anything - be it gold spam, harassment, names, cheating, etc.

I imagine that the new system is significantly easier from a CS standpoint, which I can laude as a Customer Service employee, but adding some way of reporting issues like gold spam or harassment that interact with the new system is critical.

i was just thinking, what would be the best way to improve horriffic customer support? i got it! turn a two click process into a 10 part application process! brilliant!
i guess doing nothing about gold spammers was our fault all along....good to know.

[Froyo_K_Baggins]

You now report spam and harassment through the same system as everything else, which can be accessed through our new Help UI in game. You can read more about today's change here.

So, instead of right clicking on a spammer in chat to immediate flag the offender, we have to go to the web site and submit a support ticket? I add to the other comments that this is yet another drop in customer service, one that has to be intentional.

[Rylnconn]

You now report spam and harassment through the same system as everything else, which can be accessed through our new Help UI in game. You can read more about today's change here.

Why do I get the impression that we have just witnessed reverse time travel ! Make the system FAST ! I mean FAST ! AND IN GAME ! Right click " Name " + Ignore + spam = done ! Elapsed time hmmm 2 secs ?
That's the only way this will work .
All in game .
No alt tabbing .
No endless questionnaire .


I love this game ... But holy cow it shoots itself in the foot on a weekly basis ..

[renlisiegfried]

I shake my head. I what alternate universe did someone actually think a 10 step process was better than a right click? Sigh...

[ShireDweller]

"General improvement" my foot. Not for the players, that's for sure. Bring back the one-click report spammer system!

[Shadowluck]

"General improvement" my foot. Not for the players, that's for sure. Bring back the one-click report spammer system!

They are now using Zendesk... And No I don't want to change my password!