Official Lag Reports Requests

[Atheling]

Been bad on Vilya Tuesday/Wednesday, but close to unplayable currently.

Gorfuin
Vilya
10/12/2012 @11:50am (started 10 minutes or so before in worst form)
TA norbogs
Everything stopped. Spider was frozen in midair as I'd jumped just before the spike. Fellow was frozen in mid-swim. And then a few seconds later, normality. Followed a few seconds later by the big freeze for a few seconds. And then a few seconds of normality. Lot of complaints in OOC about similar issues (warg complaining of pouncing something which vanished after spike etc) at the same time.

(Just to add that I'm having exceptionally similar issues to Calta in terms of latency and where the internetz seems to be breaking for me.)

[Erlessa]

Character Name - Erlessa
Date and time - 12.10 at around 12.30 servertime
What you were doing? - PvMP
Where you were - Crickhollow, Ettenmoors - front of TA, front of EC, crossroads, TR
Describe your Experience of the lag - everything stopped around me, had 3-10% packet loss, same complaints from every other raid member. This wasn't permanent, it occurred every few minutes for like 10-20 seconds for packet loss and a few seconds for freezing.

[SabrielofLorien]

Data the team is looking for:

• Character Name

Findore

• Date and time (Please use the server time command).

Pacific Time (I didnt get sever time ) 10/12/2012 7:33pm (from about 7:00 - until logout at 7:45)

• What you were doing?

Fall Festival Activities: T&T in Shire, Duillond and TH. Horse race in Bree and Shire.

update more info about 1 spike: I took a stable horse from Duillon to Celondim. I had just started out, getting on the horse, lag spike happened, next thing the horse is down next to the T&T NPC quest giver in Duillond below the ridge from the stable. The horse could not climb the ridge. I dismounted. Got on another horse and got to Celondim OK.

• Where you were (Server name and please use the loc command)?

Imladris (TH pub and crafting areas, Shire race track, Bree race track, Duillond)

• Describe your Experience of the lag (everything stopped around you, only you stopped, shared experience with others etc.)

There were these spikes of lag. I had never really seen this like this before. My toon would stop on even riding the stable horse for a bit then take off again. Running on foot he would just stop and moments later take off again. Everything around seemed to move OK.

I loaded up Windows 7 resource monitor and tried to see what was happening. I don't know how to read it but I noticed 2 items happening around the same time as the lag spike.

Under Network I saw these pop up:

rev-4-53-19-203.mof.playspan.net
nuq04s09-in-f30.1e100.net

There were 8+ Lotroclient.exe listed in the Network section.

After I logged out, I watched the resource monitor and it took 30+ seconds for all of the lotroclient.exe items to clear out.

Have screenie if needed.

[timmyloo22546]

Yesterday on Vilya around 6-7pm CST the server handled raid vs raid battle incredibly well. Over 20 minutes of never ending combat raid vs raid inside of TA CG room. I didn't experience any server hiccups or lag spikes. There was very minimal skill delay. For once the only people complaining in my raid were the ones with low-end computers. Everyone with a high end computer ran fairly smooth. I hope it stays at least this good going into RoR. On rare occassion I lose connection to lotro server for whatever reason but i'd take that over constant lag spikes like in the past.

[Ceremony]

Data the team is looking for:
Character Name Aliwynn
Date and time (Please use the server time command). 10/14/12 3:58AM
What you were doing? Roots of fangorn 6 man instance, we was killing the second pull before the boss fight.
Where you were (Server name and please use the loc command)? Nimrodel, Roots of fangorn.
Describe your Experience of the lag (everything stopped around you, only you stopped, shared experience with others etc.
My skills won't go off, the rest of my fellowship was all frozen in place and so was I. I look like I was going link dead but after a min later, everyone and my skills started to go back to normal.

[timmyloo22546]

Vilya
~5:30est
Sari-Surma instance 2nd boss.
Whole fellowship lost connection to lotro. Many users in Unite channel reported losing connection. Kinnies I am talking to in Ventrillo lost connection to server It was likely a server-wide meltdown. I hit alt F4 to restart client and it's taking forever at the "cleaning up old connection" screen.

[joeltwiggins]

Data the team is looking for:
Jahva
10/14/12 2:30pm PDT (5:30pm PDT)
Logging into my character
Brandywine
Logged into my character Jahva, and instantly knew something was wrong as I logged out on my character last in the Delving Fields, just outside of the housing instance, the other day, but logged in to find myself in Archet.

Picked up a couple of quests, decided to switch toons to try to get some armor crafted for this character, but could not log out. Tried forcing the logout to the character selection screen, but remained "Waiting for other character to logout" message (I don't remember the exact message, sorry). Then, did an Alt+F4, rebooted my computer (because I thought it was my machine), but remained at "Verifying Connection" upon logging in.

[timmyloo22546]

The current time on your machine is 10/14 08:50 PM (CST).
Vilya
Oskir
raid vs raid in Moors...ever since that server crash earlier today it has been constant lag. Both freep & creep froze for a good 15s -- everyone. I've been getting bad skill lag too.

[laurence00]

Data the team is looking for:

Character Name
Flueraein
Date and time (Please use the server time command).
10/16/12 1:06 EDT
What you were doing?
Turning in a completed quest
Where you were (Server name and please use the loc command)?
r2 lx955 ly723 ox70.27 oy69.90 oz410.25 h267.2
Describe your Experience of the lag (everything stopped around you, only you stopped, shared experience with others etc.)
Could not complete quest. NPC did not react to my request. Map disappeared as well

[vdskj]

I can't play, so I have no idea about anything. As soon as my character logs in, and i can move around, the entire game crashes. I had this happen last night, and it fixed itself. I have tried it again, but the settings keep resetting themselves. I am sure you all will look into is right away. Thanks, and have a nice day

[Sapience]

We've deployed additional tech that we'll be rolling out over the next few days. Until this is finished, reports in this thread will be of little value (as it will be reporting known issues with old tech and not results of the new tech). So we'll be closing this thread for the time being. A new thread will be created if the need should arise once the new tech is fully deployed.