Do the Codes Work yet?

[istvana]

Bought premium edition (I like to support the game - yes it is overpriced) and got codes by email.

Entered code for one month extension of subscription - it was accepted.

Entered code for the expansion itself so I could get whatever items are available now - and play the new race now - and code was rejected as invalid. Tried 7 times same result (cut and paste I wasn't mistyping it).

Should I start worrying about my "investment" or are you just a bit slow in updating the store filters for the brand new codes?

Thanks

[SSG_RedPanda]

They should be working. What error did you get?

[Arnenna]

After you make your purchase, be sure to redeem your expansion coupon code. This is a pre-purchase. Some content will only be delivered with the launch of the expansion. LOTRO: Minas Morgul expansion is scheduled for release on October 29, 2019. In the event of delay, you will receive the Minas Morgul expansion items no later than November 31, 2019.

[Laurelinarien]

Bought premium edition (I like to support the game - yes it is overpriced) and got codes by email.

Entered code for one month extension of subscription - it was accepted.

Entered code for the expansion itself so I could get whatever items are available now - and play the new race now - and code was rejected as invalid. Tried 7 times same result (cut and paste I wasn't mistyping it).

Should I start worrying about my "investment" or are you just a bit slow in updating the store filters for the brand new codes?

Thanks

You'll get the new race & items when the Update actually releases

[gildhur]

You'll get the new race & items when the Update actually releases

Actually, the FAQ says you get the new race (and quite a few items) as soon as you redeem the key.

https://www.lotro.com/en/game/articl...-questions-faq

[Cordovan]

You'll get the new race & items when the Update actually releases

The Stout-axe Dwarf is available upon code redemption today, although you'll want to log back out then back in after applying the code.

[istvana]

Like an idiot I went to the wrong screen and clicked to buy the ultimate bundle but it was the *Mordor* ultimate bundle which I already had <blush<. User blunder not a problem with the store.

I filed a ticket and they confirmed the problem but said they couldn't help - I needed to go to account/store help.

Off to try and find this apparently separate customer support group. In the past /ticket has worked for store issues but I didn't buy the expansion through the in-game store, of course.

By edit - submitted a request through the on-line customer service - the one that handles account issues for LOTRO and DDO both. Hopefully they will respond quickly.

Thanks for the prompt "blue name" response on this thread and if there is something else I should have done respond again below or PM me.

[Laurelinarien]

The Stout-axe Dwarf is available upon code redemption today, although you'll want to log back out then back in after applying the code.

Ty for reply Cord! Can't wait to get home!!

[istvana]

I hate to bump a thread highlighting my own carelessness but just for the sake of completeness I note that SSG reversed the incorrect order quite promptly. After which I got the MM expansion as I thought I was doing originally. Thank you for the good customer service.

[mikalar]

Feeling silly, where do I enter the new code? Just purchased the ultimate bundle

[Altair6]

Feeling silly, where do I enter the new code? Just purchased the ultimate bundle

Same place as you enter the weekly free sample codes, in the in-game store under Redeem Code.

[mikalar]

Same place as you enter the weekly free sample codes, in the in-game store under Redeem Code.

Perfect! Thank you, its been a long time