Log in is impossible - FIXED

**Throbbo** · May 25 2022, 01:33 PM

Ok, so things sometimes go wrong with updates and patches but this is a new one on me in any game.

Nothing happens.

No exaggeration here, literally nothing happens at all. You put in username, password, select server and......nothing.
No process in task manager, no pop up, no error. Absolutely nothing.

EDIT: I simply renamed the previous UserPreferences file back to 'UserPreferences' from whatever it got renamed to by the patch and deleted the new UserPreferences, the one the pop up window told you about. Game fired up first time - only change is it will launch in full screen 1024x768.

**DoRonRon** · May 25 2022, 01:39 PM

The change to userpreferences INI files scared me off being first to try.

**Dave1892** · May 25 2022, 01:44 PM

Can't get in either, user name and password entered OK, Evernight up OK, click play and then just nothing. Tried three times and nothing, lotro not showing on task manager at all

The patch testing regime for SSG must be the envy of pretty much every other IT organisation, how can you not notice this big a bug

**Dave1892** · May 25 2022, 02:59 PM

Remarkable timing announcing a Buried Treasure Event when we can't even get into the game.

**Cordovan** · May 25 2022, 03:14 PM

This seems to only be impacting a small percentage of players, and it has us wondering if we can get your help to try to find a common denominator: If you are currently experiencing a log in issue, have you in the past done a manual text-insertion fix into your userpreferences.ini or userpreferences64.ini file, and if so, what was it?

**Brady4444** · May 25 2022, 03:15 PM

Not trying to be difficult, but what is the Fix (since you have Fixed in the title)?

**Trixie_Me** · May 25 2022, 03:16 PM

Originally Posted by Cordovan

This seems to only be impacting a small percentage of players, and it has us wondering if we can get your help to try to find a common denominator: If you are currently experiencing a log in issue, have you in the past done a manual text-insertion fix into your userpreferences.ini or userpreferences64.ini file, and if so, what was it?

I have done nothing manually. It was all lotro created. I did copy my lotro directory out from under the main windows directory about 9 months ago
. That's the only thing I changed.

FWIW I also allowed the launcher to recreate a brand new UserPreferences.ini file and that solved the problem for me.

**Dave1892** · May 25 2022, 03:17 PM

I am affected and have never applied any manual changes

**Cordovan** · May 25 2022, 03:19 PM

Hmm, thanks. We'll have to look elsewhere for a possible cause then, much appreciated.

**BRaymarK** · May 25 2022, 03:25 PM

Originally Posted by Cordovan

This seems to only be impacting a small percentage of players, and it has us wondering if we can get your help to try to find a common denominator: If you are currently experiencing a log in issue, have you in the past done a manual text-insertion fix into your userpreferences.ini or userpreferences64.ini file, and if so, what was it?

Install done months ago after struggling hard to get everything working, and we are supposed to remember what all we did to get it working?
The new userpreferences.ini is tiny compared to the original file and the new file has stuff the backup doesn't have?
So a bunch of stuff was deleted out of the working file and now it doesn't work at all any more.

UserPreferences64.ini.bak

Code:

[Camera]
AlignToSlope=False
ResetYawWhenPlayerMoves=False
[Display]
AllowDesktopCompositing=True
AllowFakeFullScreen=True
AllowWindowResizing=True
Antialiasing=Disabled
ConfineFullScreenMouseCursor=True
FixedOutputScaling=Default
ForceFakeFullScreen=False
FullScreen=False
RefreshRate=Auto
Resolution=1920x1080
ScreenMode=Windowed
SyncToRefresh=False
TripleBuffering=False
WindowedResolution=1920x1080
[Graphics]
AvatarTextureCompositing=True
AvatarUpdateVisible=True
PVMPPerformanceOverride=True
[Input]
InvertMouseLookYAxis=False
JoystickDeadZone=0.25
MouseLookSensitivity=0.10
MouseLookSmoothingAmount=0.00
PitchKeySpeed=60.00
RollKeySpeed=60.00
TurnKeySpeed=150.00
XInputDetection=False
[International]
UseIME=False
[Misc]
PlayedIntroMovie=True
TooltipDelay=0.30
TooltipEnable=True
[Net]
BindInterface=
ComputeUniquePort=True
ConnectionSpeed=0.00
UserSpecifiedPort=0
[Render]
AllowGammaChanges=True
AlphaToCoverage=False
AmbientLightBoost=0.00
AmbientOcclusion=True
AnisotropicQuality=4
AspectRatio=Auto
AtmosphericsDetail=High
BlobShadows=True
BloomIntensity=1.00
BlurFilterQuality=High
Brightness=1.00
Contrast=1.00
D3DVersionPromptedForAtStartup=11
DisplayAdapter=0
DistantImposters=True
DynamicParticles=All
EnablePortraits=True
EnvironmentStencilShadows=True
FarLandscapeNormalMaps=True
FrillDensity=1.00
FrillDistance=High
Gamma=1.00
GlowMapping=True
GraphicsCore=D3D11
HavePromptedForD3D10AtStartup=False
InteractiveWater=Medium
LandscapeDrawDistance=VeryHigh
LandscapeLightingQuality=High
LandscapeShoreEffects=High
LandscapeStaticObjectShadows=Medium
MaterialDetail=High
MaxHardwareClass=0
MeasuredFillRate=14451.75
MemoryUsage=0.50
MeshCombining=True
ModelDetail=High
MultiPassLighting=True
ObjectDrawDistance=VeryHigh
OverbrightBloomFilter=False
PerPixelLightingAttenuation=True
PlayerCrowdQuality=1.00
PrecipitationEffects=True
ShadowMapQuality=1
SpecularLighting=True
StaticEnvironmentalObjects=True
StencilShadows=High
SurfaceReflections=High
TextureDetail=High
TextureFiltering=Sharp
VideoPostEffects=True
VolumetricLight=True
[Sound]
AmbientVolume=1.00
CombatVolume=1.00
DefaultVolume=1.00
EAXEnabled=False
FocusBehavior=Disable Sound
MasterVolume=0.75
MaxPlayingSounds=64
MusicDisabled=False
MusicVolume=0.50
PersistentSound=False
PlayerMusicVolume=1.00
QuantizedPlayerMusicVolume=1.00
SFXVolume=1.00
SoundDisabled=False
SoundFeatures=OpenAL Soft on Pulseaudio
SoundProvider=OpenAL
UIVolume=1.00
VOVolume=1.00
[Troubleshooting]
EngineSpeed=VeryHigh
MaximumFrameRate=121
[UI]
CharSelectSortType=0
FloatyTextOnTop=False
FloatyTextOpacity=1.00
FloatyTextScale=1.00
RadarMovementSmoothing=True
WebstoreExternalWindow=True
MapQuestListXScreenPercentage=0.00
MapQuestListYScreenPercentage=0.68
MountAppearanceShowPlayerMounted=True
Bag1Columns=5
Bag2Columns=5
Bag3Columns=5
Bag4Columns=5
Bag5Columns=5
Bag6Columns=5
BankRepositoryAccountItemDisplayShowText=True
BankRepositoryCharacterItemDisplayShowText=True
BankRepositorySharedHousingItemDisplayShowText=True
BankRepositoryStandardHousingItemDisplayShowText=True
StatTreeShowAllStats=False
[Voice]
DefaultGroupVolume=0.75
DeviceCapture=25DA76D0-033C-4235-9002-19F48894AC6F
DevicePlayback=FD47D9CC-4218-4135-9CE2-0C195C87405B
HandsFree=False
MicCaptureThreshold=0.10
MicVolume=1.00
NetworkLatencyThresh=250
VoiceVolume=1.00

UserPreferences.ini

Code:

[Launcher]
AllowMultipleInstances=true
FirstRun=false
PreCache=true
SelectLastPlayedWorld=false
GameClientType=3
WindowGeometry=@ByteArray(\x1\xd9\xd0\xcb\0\x1\0\0\0\0\x2\xf3\0\0\x1\x1e\0\0\x5\xc2\0\0\x3\x46\0\0\x2\xf3\0\0\x1\x1e\0\0\x5\xc2\0\0\x3\x46\0\0\0\0\0\0)
LoadOnStartup=false
AskBeforeDownload=false
ThrottleDownload=false
ThrottleDownloadRate=4
AutoRetrieveUpdates=false
AutoRetrieveUpdatesInterval=1
KeepLauncherOpen=false

[User_1]
UserName=xxxxxxxx
WorldName_1=Landroval
LastPlayed_1=2022-05-25T13:11:16
UserFileName_1=en-LOTRO_Eula-html
UserAckTime_1=2019-04-10T18:56:38
UserFileName_2=en-LOTRO_TOS-html
UserAckTime_2=2019-04-10T18:56:38
WorldName_2=Crickhollow
LastPlayed_2=2022-05-25T13:06:38

[HttpProxy]
HttpProxyAccess=PreConfig
HttpProxy=:0
HttpProxyAuthenticate=false
HttpProxyUsername=
HttpProxyPassword=
HttpProxyBypass=

[User_2]
UserName=xxxxxxxx
WorldName_1=Crickhollow
LastPlayed_1=2022-05-21T23:27:44
WorldName_2=Landroval
LastPlayed_2=2022-05-21T23:26:10
UserFileName_1=en-LOTRO_Eula-html
UserAckTime_1=2019-04-10T18:56:38
UserFileName_2=en-LOTRO_TOS-html
UserAckTime_2=2019-04-10T18:56:38

I'm using the 64-bit client.

Replacing the new file with the old file does not restore functionality.

**Grimtones** · May 25 2022, 03:33 PM

Originally Posted by Cordovan

This seems to only be impacting a small percentage of players, and it has us wondering if we can get your help to try to find a common denominator: If you are currently experiencing a log in issue, have you in the past done a manual text-insertion fix into your userpreferences.ini or userpreferences64.ini file, and if so, what was it?

I'm having the same issue. I haven't done any modifications to files. I was informed the first time I logged in after this patch that a backup of my userpreference.ini file was available in my directory. I get to the screen to select Arkenstone server and hit enter and then a blue windows "processing" circle for half a second and then nothing.

**Dave1892** · May 25 2022, 03:38 PM

Only 1 kb of difference between the 2 files for me

UserPreferences.ini at 5kb

[Launcher]
AllowMultipleInstances=true
FirstRun=false
UseHighResolutionGameData=true
WindowGeometry="@ByteArray(\x1 \xd9\xd0\xcb\0\x1\0\0\0\0\0l\0 \0\0\x92\0\0\x3;\0\0\x2\xba\0\ 0\0l\0\0\0\x92\0\0\x3;\0\0\x2\ xba\0\0\0\0\0\0)"
PreCache=true
LastLocale=en
SelectLastPlayedWorld=false
GameClientType=3
GameClientAskedToUse64bit=true
LoadOnStartup=false
AskBeforeDownload=false
ThrottleDownload=false
ThrottleDownloadRate=4
AutoRetrieveUpdates=false
AutoRetrieveUpdatesInterval=4
KeepLauncherOpen=false

[User_1]
UserName=Dave1892
WorldName_1=Evernight
LastPlayed_1=2022-05-25T19:28:35
UserFileName_1=en-LOTRO_Eula-html
UserAckTime_1=2019-03-09T17:15:52
UserFileName_2=en-LOTRO_TOS-html
UserAckTime_2=2019-03-09T17:15:53

[Camera]
AlignToSlope=False
ResetYawWhenPlayerMoves=False

[Display]
AllowDesktopCompositing=True
AllowFakeFullScreen=True
AllowWindowResizing=True
Antialiasing=Disabled
ConfineFullScreenMouseCursor=T rue
FixedOutputScaling=Default
ForceFakeFullScreen=False
FullScreen=False
RefreshRate=Auto
Resolution=1024x768
ScreenMode=FullScreen
SyncToRefresh=False
TripleBuffering=False
WindowedResolution=1024x768

[Graphics]
AvatarTextureCompositing=True
AvatarUpdateVisible=True
PVMPPerformanceOverride=True

[Input]
InvertMouseLookYAxis=False
JoystickDeadZone=0.25
MouseLookSensitivity=0.10
MouseLookSmoothingAmount=0.00
PitchKeySpeed=60.00
RemoteMouse=False
RollKeySpeed=60.00
TurnKeySpeed=150.00
XInputDetection=False

[International]
UseIME=False

[Misc]
PlayedIntroMovie=True
TooltipDelay=0.30
TooltipEnable=True

[Net]
BindInterface=
ComputeUniquePort=True
ConnectionSpeed=0.00
UserSpecifiedPort=0

[Render]
AllowGammaChanges=True
AlphaToCoverage=False
AmbientLightBoost=0.00
AmbientOcclusion=True
AnisotropicQuality=4
AspectRatio=Auto
AtmosphericsDetail=Medium
BlobShadows=True
BloomIntensity=1.00
BlurFilterQuality=Medium
Brightness=1.00
Contrast=1.00
D3DVersionPromptedForAtStartup =11
DisplayAdapter=0
DistantImposters=True
DynamicParticles=All
EnablePortraits=True
EnableTextureCache=False
EnvironmentStencilShadows=Fals e
FarLandscapeNormalMaps=False
FrillDensity=1.00
FrillDistance=Medium
FrillTerrainColor=True
Gamma=1.00
GlowMapping=True
GraphicsCore=D3D11
HavePromptedForD3D10AtStartup= False
InteractiveWater=Low
LandscapeDrawDistance=High
LandscapeLightingQuality=Low
LandscapeShoreEffects=High
LandscapeStaticObjectShadows=M edium
MaterialDetail=High
MaxHardwareClass=0
MeasuredFillRate=20577.28
MemoryUsage=0.30
MeshCombining=True
ModelDetail=High
MultiPassLighting=True
ObjectDrawDistance=High
OverbrightBloomFilter=False
PlayerCrowdQuality=1.00
PrecipitationEffects=True
ReleaseTextureOnUpload=False
ShadowMapQuality=0
SpecularLighting=True
StaticEnvironmentalObjects=Tru e
StencilShadows=Medium
SurfaceReflections=Low
TextureDetail=High
TextureFiltering=Trilinear
VideoPostEffects=True
VolumetricLight=True
PerPixelLightingAttenuation=Tr ue

[Sound]
AmbientVolume=1.00
CombatVolume=1.00
DefaultVolume=1.00
EAXEnabled=False
FocusBehavior=Persist Sound
MasterVolume=1.00
MaxPlayingSounds=64
MusicDisabled=False
MusicVolume=0.70
PersistentSound=False
PlayerMusicVolume=1.00
QuantizedPlayerMusicVolume=1.0 0
SFXVolume=1.00
SoundDisabled=False
SoundFeatures=OpenAL Soft on Speakers/Headphones (Realtek(R) Audio)
SoundProvider=OpenAL
UIVolume=1.00
VOVolume=1.00

[Troubleshooting]
EngineSpeed=VeryHigh
MaximumFrameRate=121

[UI]
CharSelectSortType=0
FloatyTextOnTop=False
FloatyTextOpacity=1.00
FloatyTextScale=1.00
RadarMovementSmoothing=True
WebstoreExternalWindow=False
MapQuestListXScreenPercentage= 0.62
MapQuestListYScreenPercentage= 0.04
MountAppearanceShowPlayerMount ed=True
Bag1Columns=5
Bag2Columns=5
Bag3Columns=5
Bag4Columns=5
Bag5Columns=5
Bag6Columns=5
BankRepositoryAccountItemDispl ayShowText=True
BankRepositoryCharacterItemDis playShowText=True
BankRepositoryHousingItemDispl ayShowText=True
StatTreeShowAllStats=False
BankRepositorySharedHousingIte mDisplayShowText=True
BankRepositoryStandardHousingI temDisplayShowText=True

[Voice]
DefaultGroupVolume=0.75
DeviceCapture=9A2A3FA2-7772-4B68-BA5B-FDB1554F8645
DevicePlayback=46FE5FA6-9FBB-4E4E-8A0D-6F4679A9B3E3
HandsFree=False
MicCaptureThreshold=0.30
MicVolume=1.00
NetworkLatencyThresh=250
VoiceVolume=1.00

[HttpProxy]
HttpProxyAccess=PreConfig
HttpProxy=:0
HttpProxyAuthenticate=false
HttpProxyUsername=
HttpProxyPassword=
HttpProxyBypass=

UserPreferences64ini.bak 4kb

[Camera]
AlignToSlope=False
ResetYawWhenPlayerMoves=False
[Display]
AllowDesktopCompositing=True
AllowFakeFullScreen=True
AllowWindowResizing=True
Antialiasing=Disabled
ConfineFullScreenMouseCursor=T rue
FixedOutputScaling=Default
ForceFakeFullScreen=False
FullScreen=False
RefreshRate=Auto
Resolution=1920x1080
ScreenMode=FullScreen
SyncToRefresh=False
TripleBuffering=False
WindowedResolution=125830200
[Graphics]
AvatarTextureCompositing=True
AvatarUpdateVisible=True
PVMPPerformanceOverride=True
[Input]
InvertMouseLookYAxis=False
JoystickDeadZone=0.25
MouseLookSensitivity=0.10
MouseLookSmoothingAmount=0.00
PitchKeySpeed=60.00
RollKeySpeed=60.00
TurnKeySpeed=150.00
XInputDetection=False
[International]
UseIME=False
[Misc]
PlayedIntroMovie=True
TooltipDelay=0.30
TooltipEnable=True
[Net]
BindInterface=
ComputeUniquePort=True
ConnectionSpeed=0.00
UserSpecifiedPort=0
[Render]
AllowGammaChanges=True
AlphaToCoverage=False
AmbientLightBoost=0.00
AmbientOcclusion=True
AnisotropicQuality=4
AspectRatio=Auto
AtmosphericsDetail=High
BlobShadows=True
BloomIntensity=1.00
BlurFilterQuality=High
Brightness=1.00
Contrast=1.00
D3DVersionPromptedForAtStartup =0
DisplayAdapter=0
DistantImposters=True
DynamicParticles=All
EnablePortraits=True
EnvironmentStencilShadows=True
FarLandscapeNormalMaps=True
FrillDensity=1.00
FrillDistance=High
Gamma=1.00
GlowMapping=True
GraphicsCore=D3D9
HavePromptedForD3D10AtStartup= False
InteractiveWater=Medium
LandscapeDrawDistance=VeryHigh
LandscapeLightingQuality=High
LandscapeShoreEffects=High
LandscapeStaticObjectShadows=M edium
MaterialDetail=High
MaxHardwareClass=0
MeasuredFillRate=4923.54
MemoryUsage=0.50
MeshCombining=False
ModelDetail=High
MultiPassLighting=True
ObjectDrawDistance=VeryHigh
OverbrightBloomFilter=False
PerPixelLightingAttenuation=Tr ue
PlayerCrowdQuality=1.00
PrecipitationEffects=True
ShadowMapQuality=1
SpecularLighting=True
StaticEnvironmentalObjects=Tru e
StencilShadows=High
SurfaceReflections=High
TextureDetail=VeryHigh
TextureFiltering=Sharp
VideoPostEffects=True
VolumetricLight=True
[Sound]
AmbientVolume=1.00
CombatVolume=1.00
DefaultVolume=1.00
EAXEnabled=False
FocusBehavior=Disable Sound
MasterVolume=1.00
MaxPlayingSounds=64
MusicDisabled=False
MusicVolume=1.00
PersistentSound=False
PlayerMusicVolume=1.00
QuantizedPlayerMusicVolume=1.0 0
SFXVolume=1.00
SoundDisabled=False
SoundFeatures=OpenAL Soft on Speakers/Headphones (Realtek(R) Audio)
SoundProvider=OpenAL
UIVolume=1.00
VOVolume=1.00
[Troubleshooting]
EngineSpeed=VeryHigh
MaximumFrameRate=121
[UI]
CharSelectSortType=0
FloatyTextOnTop=False
FloatyTextOpacity=1.00
FloatyTextScale=1.00
RadarMovementSmoothing=True
WebstoreExternalWindow=False
MapQuestListXScreenPercentage= 0.00
MapQuestListYScreenPercentage= 0.76
MountAppearanceShowPlayerMount ed=True
Bag1Columns=5
Bag2Columns=5
Bag3Columns=5
Bag4Columns=5
Bag5Columns=5
Bag6Columns=5
BankRepositoryAccountItemDispl ayShowText=True
BankRepositoryCharacterItemDis playShowText=True
BankRepositorySharedHousingIte mDisplayShowText=True
BankRepositoryStandardHousingI temDisplayShowText=True
StatTreeShowAllStats=False
[Voice]
DefaultGroupVolume=0.75
DeviceCapture=9A2A3FA2-7772-4B68-BA5B-FDB1554F8645
DevicePlayback=46FE5FA6-9FBB-4E4E-8A0D-6F4679A9B3E3
HandsFree=False
MicCaptureThreshold=0.10
MicVolume=1.00
NetworkLatencyThresh=250
VoiceVolume=1.00

**Khainud** · May 25 2022, 03:38 PM

The latest update has broken mine as well. I run it on Linux with wine. I've tried completely deleting all userPreferences.ini files and let it create a new one, but it still crashes after selecting the server when using the 64-bit client.

I was able to get the 32-bit client to work. Are people who successfully log in using the 32-bit or 64-bit client?

**fallohide** · May 25 2022, 03:40 PM

Same here. Game opens to the settings panel, then causes a fatal error and crashes.

**BlueZombie6** · May 25 2022, 03:40 PM

Having the same problem, just logging into the game and all of a sudden, crash! No error dialog or anything. Did all the fixes above to no avail. Gonna try a completely fresh reinstall and see if that works, if not; guess I'll have to wait for a fix...

For the record, the game was completely fine for me before the update.

**BRaymarK** · May 25 2022, 03:52 PM

In Lutris, I had to go to the game Configure | Runner Options | and turn off Enable DXVK/VK3D.

That's the only change I made, and now the client starts up. I was presented with a choice to use DX11, and I accepted DX11.

After doing this, now my UserPreferences.ini looks a lot more like it did before:

Code:

[Launcher]
AllowMultipleInstances=true
FirstRun=false
PreCache=true
SelectLastPlayedWorld=false
GameClientType=3
WindowGeometry=@ByteArray(\x1\xd9\xd0\xcb\0\x1\0\0\0\0\x2\xf3\0\0\x1\x1e\0\0\x5\xc2\0\0\x3\x46\0\0\x2\xf3\0\0\x1\x1e\0\0\x5\xc2\0\0\x3\x46\0\0\0\0\0\0)
LoadOnStartup=false
AskBeforeDownload=false
ThrottleDownload=false
ThrottleDownloadRate=4
AutoRetrieveUpdates=false
AutoRetrieveUpdatesInterval=1
KeepLauncherOpen=false
[User_1]
UserName=xxxxxxxx
WorldName_1=Crickhollow
LastPlayed_1=2022-05-25T13:59:07
UserFileName_1=en-LOTRO_Eula-html
UserAckTime_1=2019-04-10T18:56:38
UserFileName_2=en-LOTRO_TOS-html
UserAckTime_2=2019-04-10T18:56:38
WorldName_2=Landroval
LastPlayed_2=2022-05-25T13:11:16
[HttpProxy]
HttpProxyAccess=PreConfig
HttpProxy=:0
HttpProxyAuthenticate=false
HttpProxyUsername=
HttpProxyPassword=
HttpProxyBypass=
[User_2]
UserName=Rayvinbul
WorldName_1=Crickhollow
LastPlayed_1=2022-05-21T23:27:44
WorldName_2=Landroval
LastPlayed_2=2022-05-21T23:26:10
UserFileName_1=en-LOTRO_Eula-html
UserAckTime_1=2019-04-10T18:56:38
UserFileName_2=en-LOTRO_TOS-html
UserAckTime_2=2019-04-10T18:56:38
[Camera]
AlignToSlope=False
ResetYawWhenPlayerMoves=False
[Display]
AllowDesktopCompositing=True
AllowFakeFullScreen=True
AllowWindowResizing=True
Antialiasing=Disabled
ConfineFullScreenMouseCursor=True
FixedOutputScaling=Default
ForceFakeFullScreen=False
FullScreen=False
RefreshRate=Auto
Resolution=1920x1200
ScreenMode=Windowed
SyncToRefresh=False
TripleBuffering=False
WindowedResolution=1024x768
[Graphics]
AvatarTextureCompositing=True
AvatarUpdateVisible=True
PVMPPerformanceOverride=True
[Input]
InvertMouseLookYAxis=False
JoystickDeadZone=0.25
MouseLookSensitivity=0.10
MouseLookSmoothingAmount=0.00
PitchKeySpeed=60.00
RollKeySpeed=60.00
TurnKeySpeed=150.00
XInputDetection=False
[International]
UseIME=False
[Misc]
PlayedIntroMovie=True
TooltipDelay=0.25
TooltipEnable=True
[Net]
BindInterface=
ComputeUniquePort=True
ConnectionSpeed=0.00
UserSpecifiedPort=0
[Render]
AllowGammaChanges=True
AlphaToCoverage=False
AmbientLightBoost=0.00
AmbientOcclusion=True
AnisotropicQuality=4
AspectRatio=Auto
AtmosphericsDetail=Medium
BlobShadows=True
BloomIntensity=1.00
BlurFilterQuality=Medium
Brightness=1.00
Contrast=1.00
D3DVersionPromptedForAtStartup=11
DisplayAdapter=0
DistantImposters=True
DynamicParticles=All
EnablePortraits=True
EnvironmentStencilShadows=False
FarLandscapeNormalMaps=False
FrillDensity=1.00
FrillDistance=Medium
Gamma=1.00
GlowMapping=True
GraphicsCore=D3D11
HavePromptedForD3D10AtStartup=False
InteractiveWater=Low
LandscapeDrawDistance=High
LandscapeLightingQuality=Low
LandscapeShoreEffects=High
LandscapeStaticObjectShadows=Medium
MaterialDetail=High
MaxHardwareClass=0
MeasuredFillRate=11656.02
MemoryUsage=0.30
MeshCombining=True
ModelDetail=High
MultiPassLighting=True
ObjectDrawDistance=High
OverbrightBloomFilter=False
PerPixelLightingAttenuation=True
PlayerCrowdQuality=1.00
PrecipitationEffects=True
ShadowMapQuality=0
SpecularLighting=True
StaticEnvironmentalObjects=True
StencilShadows=Medium
SurfaceReflections=Low
TextureDetail=High
TextureFiltering=Trilinear
VideoPostEffects=True
VolumetricLight=True
[Sound]
AmbientVolume=1.00
CombatVolume=1.00
DefaultVolume=1.00
EAXEnabled=False
FocusBehavior=Disable Sound
MasterVolume=1.00
MaxPlayingSounds=64
MusicDisabled=False
MusicVolume=1.00
PersistentSound=False
PlayerMusicVolume=1.00
QuantizedPlayerMusicVolume=1.00
SFXVolume=1.00
SoundDisabled=False
SoundFeatures=OpenAL Soft on Pulseaudio
SoundProvider=OpenAL
UIVolume=1.00
VOVolume=1.00
[Troubleshooting]
EngineSpeed=VeryHigh
MaximumFrameRate=121
[UI]
CharSelectSortType=0
FloatyTextOnTop=False
FloatyTextOpacity=1.00
FloatyTextScale=1.00
RadarMovementSmoothing=True
WebstoreExternalWindow=False
[Voice]
DefaultGroupVolume=0.75
DeviceCapture=25DA76D0-033C-4235-9002-19F48894AC6F
DevicePlayback=FD47D9CC-4218-4135-9CE2-0C195C87405B
HandsFree=False
MicCaptureThreshold=0.10
MicVolume=1.00
NetworkLatencyThresh=250
VoiceVolume=1.00

Once the game came up, other changes I made were to switch to a higher resolution and use the Windowed mode.

If I turn Enable DXVK/VK3D back on, the game will not launch.

**DoRonRon** · May 25 2022, 04:42 PM

Can't even patch
Rebooted after a first attempt with several launcher swaps, and errors on them that disappeared with the next, am now left with a

SelfPatch
Could not patch file 'x64/libcef.dll' error: Access is denied.

The Launcher seems to go through half the Overall Check Product and errors on getting to File. Then is goes dark but as soon as I hit this SelfPatch OK button the Launcher kicks off again into an endless cycle of launching each time I OK the SelfPatch which pops up several seconds after each attempt. I can't even click the X to close; keeps on launching and launching and launching. Mummy, Daddy, please make the nasty man stop....

**NovaT** · May 25 2022, 05:04 PM

Originally Posted by Grimtones

I'm having the same issue. I haven't done any modifications to files. I was informed the first time I logged in after this patch that a backup of my userpreference.ini file was available in my directory. I get to the screen to select Arkenstone server and hit enter and then a blue windows "processing" circle for half a second and then nothing.

Same for me. Windows 10 on a newer (1 yr old machine) upon signing in I get a message about 64bit now is default, I clicked ok. Then a message from my computer asking if I want to use direct X 11 but I know the game prefers 9 so I clicked no. Then the game is a black screen with a blue revolving ring of death. nada more.
My friend who was able to log in mentioned her game is using direct x 11.

Update, I let the computer run direct x 11 and was able to log in. Tried to make make changes to the graphics settings in windows per another post recommendation but it didn't work.

**Hoppa_Joel** · May 25 2022, 05:13 PM

Originally Posted by Throbbo

Ok, so things sometimes go wrong with updates and patches but this is a new one on me in any game.

Nothing happens.

No exaggeration here, literally nothing happens at all. You put in username, password, select server and......nothing.
No process in task manager, no pop up, no error. Absolutely nothing.

EDIT: I simply renamed the previous UserPreferences file back to 'UserPreferences' from whatever it got renamed to by the patch and deleted the new UserPreferences, the one the pop up window told you about. Game fired up first time - only change is it will launch in full screen 1024x768.

This does not fix my issue.

**Hoppa_Joel** · May 25 2022, 05:17 PM

Originally Posted by BRaymarK

In Lutris, I had to go to the game Configure | Runner Options | and turn off Enable DXVK/VK3D.

That's the only change I made, and now the client starts up. I was presented with a choice to use DX11, and I accepted DX11.

After doing this, now my UserPreferences.ini looks a lot more like it did before:

Code:

[Launcher]
AllowMultipleInstances=true
FirstRun=false
PreCache=true
SelectLastPlayedWorld=false
GameClientType=3
WindowGeometry=@ByteArray(\x1\xd9\xd0\xcb\0\x1\0\0\0\0\x2\xf3\0\0\x1\x1e\0\0\x5\xc2\0\0\x3\x46\0\0\x2\xf3\0\0\x1\x1e\0\0\x5\xc2\0\0\x3\x46\0\0\0\0\0\0)
LoadOnStartup=false
AskBeforeDownload=false
ThrottleDownload=false
ThrottleDownloadRate=4
AutoRetrieveUpdates=false
AutoRetrieveUpdatesInterval=1
KeepLauncherOpen=false
[User_1]
UserName=xxxxxxxx
WorldName_1=Crickhollow
LastPlayed_1=2022-05-25T13:59:07
UserFileName_1=en-LOTRO_Eula-html
UserAckTime_1=2019-04-10T18:56:38
UserFileName_2=en-LOTRO_TOS-html
UserAckTime_2=2019-04-10T18:56:38
WorldName_2=Landroval
LastPlayed_2=2022-05-25T13:11:16
[HttpProxy]
HttpProxyAccess=PreConfig
HttpProxy=:0
HttpProxyAuthenticate=false
HttpProxyUsername=
HttpProxyPassword=
HttpProxyBypass=
[User_2]
UserName=Rayvinbul
WorldName_1=Crickhollow
LastPlayed_1=2022-05-21T23:27:44
WorldName_2=Landroval
LastPlayed_2=2022-05-21T23:26:10
UserFileName_1=en-LOTRO_Eula-html
UserAckTime_1=2019-04-10T18:56:38
UserFileName_2=en-LOTRO_TOS-html
UserAckTime_2=2019-04-10T18:56:38
[Camera]
AlignToSlope=False
ResetYawWhenPlayerMoves=False
[Display]
AllowDesktopCompositing=True
AllowFakeFullScreen=True
AllowWindowResizing=True
Antialiasing=Disabled
ConfineFullScreenMouseCursor=True
FixedOutputScaling=Default
ForceFakeFullScreen=False
FullScreen=False
RefreshRate=Auto
Resolution=1920x1200
ScreenMode=Windowed
SyncToRefresh=False
TripleBuffering=False
WindowedResolution=1024x768
[Graphics]
AvatarTextureCompositing=True
AvatarUpdateVisible=True
PVMPPerformanceOverride=True
[Input]
InvertMouseLookYAxis=False
JoystickDeadZone=0.25
MouseLookSensitivity=0.10
MouseLookSmoothingAmount=0.00
PitchKeySpeed=60.00
RollKeySpeed=60.00
TurnKeySpeed=150.00
XInputDetection=False
[International]
UseIME=False
[Misc]
PlayedIntroMovie=True
TooltipDelay=0.25
TooltipEnable=True
[Net]
BindInterface=
ComputeUniquePort=True
ConnectionSpeed=0.00
UserSpecifiedPort=0
[Render]
AllowGammaChanges=True
AlphaToCoverage=False
AmbientLightBoost=0.00
AmbientOcclusion=True
AnisotropicQuality=4
AspectRatio=Auto
AtmosphericsDetail=Medium
BlobShadows=True
BloomIntensity=1.00
BlurFilterQuality=Medium
Brightness=1.00
Contrast=1.00
D3DVersionPromptedForAtStartup=11
DisplayAdapter=0
DistantImposters=True
DynamicParticles=All
EnablePortraits=True
EnvironmentStencilShadows=False
FarLandscapeNormalMaps=False
FrillDensity=1.00
FrillDistance=Medium
Gamma=1.00
GlowMapping=True
GraphicsCore=D3D11
HavePromptedForD3D10AtStartup=False
InteractiveWater=Low
LandscapeDrawDistance=High
LandscapeLightingQuality=Low
LandscapeShoreEffects=High
LandscapeStaticObjectShadows=Medium
MaterialDetail=High
MaxHardwareClass=0
MeasuredFillRate=11656.02
MemoryUsage=0.30
MeshCombining=True
ModelDetail=High
MultiPassLighting=True
ObjectDrawDistance=High
OverbrightBloomFilter=False
PerPixelLightingAttenuation=True
PlayerCrowdQuality=1.00
PrecipitationEffects=True
ShadowMapQuality=0
SpecularLighting=True
StaticEnvironmentalObjects=True
StencilShadows=Medium
SurfaceReflections=Low
TextureDetail=High
TextureFiltering=Trilinear
VideoPostEffects=True
VolumetricLight=True
[Sound]
AmbientVolume=1.00
CombatVolume=1.00
DefaultVolume=1.00
EAXEnabled=False
FocusBehavior=Disable Sound
MasterVolume=1.00
MaxPlayingSounds=64
MusicDisabled=False
MusicVolume=1.00
PersistentSound=False
PlayerMusicVolume=1.00
QuantizedPlayerMusicVolume=1.00
SFXVolume=1.00
SoundDisabled=False
SoundFeatures=OpenAL Soft on Pulseaudio
SoundProvider=OpenAL
UIVolume=1.00
VOVolume=1.00
[Troubleshooting]
EngineSpeed=VeryHigh
MaximumFrameRate=121
[UI]
CharSelectSortType=0
FloatyTextOnTop=False
FloatyTextOpacity=1.00
FloatyTextScale=1.00
RadarMovementSmoothing=True
WebstoreExternalWindow=False
[Voice]
DefaultGroupVolume=0.75
DeviceCapture=25DA76D0-033C-4235-9002-19F48894AC6F
DevicePlayback=FD47D9CC-4218-4135-9CE2-0C195C87405B
HandsFree=False
MicCaptureThreshold=0.10
MicVolume=1.00
NetworkLatencyThresh=250
VoiceVolume=1.00

Once the game came up, other changes I made were to switch to a higher resolution and use the Windowed mode.

If I turn Enable DXVK/VK3D back on, the game will not launch.

THis must be my issue.
I cannot launch.
I am running Linux Mint ( I am not a power user, I am really new to Linux, as of October last year ) So a lot of things are new to me.
I am dual installed with Windows 10, which launched LOTRO, but I have all the major issues with WIndows 10 killing my stream every 20 minutes, which is why I switched to Linux.

**BlueZombie6** · May 25 2022, 05:20 PM

Update on my issue; just reinstalled with a fresh installation (even completely deleting The Lord of the Rings Online folder from My Documents and any leftover files from the uninstallation) and the game now runs.

**Hoppa_Joel** · May 25 2022, 05:49 PM

I am running through Linux but I have a dual Windows 10.
I was able to launch from Windows 10, but the Linux launch doesnt happen.
I am hoping this issue could be reverted because I cannot stream from Windows 10 anymore. Som random update last year when they announced windows 11, pretty much killed my ability to stream ( I crash every 10 to 20 minutes on Windows do to Windows throttling my connection ) I really hope you all can revert this, because it will kill my ability to stream very well. (no one wants to watch a stream that crashes every 10 minutes )

**Hoppa_Joel** · May 25 2022, 06:50 PM

Originally Posted by BlueZombie6

Update on my issue; just reinstalled with a fresh installation (even completely deleting The Lord of the Rings Online folder from My Documents and any leftover files from the uninstallation) and the game now runs.

Originally Posted by Cordovan

Hmm, thanks. We'll have to look elsewhere for a possible cause then, much appreciated.

I've spent several hours now editing preference files and trying to find a solution without any luck.
For Linux, I never used Lutris which it seems a lot of folks have done, I launch from same installation that windows 10 has of lotro.

I could never get lutris to work. ( still cannot ) What I've done is launch the lotrolauncher.exe in Windows 10 mode from Linux, with a bunch of dx dlls installed into the wine configure thing. ( I am low tech when I comes to Linux these days, but trying to learn ) I had lotro running perfect. Every shader worked, eveything looked beautiful, no chat loss on a crash, it ran better than WIndows 10 ever ran lotro.
Wine linbraries ( set at windows 10 ) I did a lot of reading on various setups to get this current list of library items. I have screenshots of these libraries but I cannot see how to post them to you here.
So I have posted them on lotro Reddit:
https://www.reddit.com/r/lotro/comme..._for_cord_and/

**pilagem** · May 25 2022, 10:45 PM

Originally Posted by Throbbo

...

Nothing happens.

No exaggeration here, literally nothing happens at all. You put in username, password, select server and......nothing.
No process in task manager, no pop up, no error. Absolutely nothing.

EDIT: I simply renamed the previous UserPreferences file back to 'UserPreferences' from whatever it got renamed to by the patch and deleted the new UserPreferences ...

...

I'm having the same issue. No previous manipulations of .ini file. I'm hesitant to mess around with it - yes, I know, 'save the original'. 1 data pt isn't a fix, per se. Has anyone else done this to rectify the same issue? I'd feel better about it if there were confirmation of the process.

**Tralfazz** · May 25 2022, 10:53 PM

Originally Posted by pilagem

I'm having the same issue. No previous manipulations of .ini file. I'm hesitant to mess around with it - yes, I know, 'save the original'. 1 data pt isn't a fix, per se. Has anyone else done this to rectify the same issue? I'd feel better about it if there were confirmation of the process.

Yes, that will work. If renaming the UserPreferences64.ini.bak file to UserPreferences.ini, you will (probably*) not preserve your user name and last-used servers and some other very minor data which most people won't miss or even notice. However, it is better to follow the procedure I describe here:
https://forums.lotro.com/forums/show...-Easy-fix-here
That will preserve all of the data that is used by the LOTRO launcher application, you will just be overwriting the data used by the client application.

*Probably instead of definitely because some people created their UserPreferences64.ini files by duplicating their UserPreferences.ini files and in those cases the UserPreferences64.ini.bak file will include that data.

Thread: Log in is impossible - FIXED

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Log in is impossible - FIXED

Fixed?

Maybe direct x is the problem? Friend logged in using direct x 11

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